iSense Lumen 45 iSense Lumen 45 Hybrid Firmware version 17.
Contents 1 Introduction _________________________________________________________________________________ 4 RFID Regions ______________________________________________________________________________ 5 CE WEEE __________________________________________________________________________________ 5 2 Product overview ____________________________________________________________________________ 6 Box contents ______________________________________________________________________________ 6 Components ______________
Light and sound signaling __________________________________________________________________ 49 8 Servicing the installation _____________________________________________________________________ 51 Nedap Device Management ________________________________________________________________ 51 SNMP ___________________________________________________________________________________ 51 9 Troubleshooting ____________________________________________________________________________ 52 Physical installation __________
1 Introduction The Nedap iSense Lumen products are gates that can be equipped with Ultra High Frequency (UHF) RFID and/or 8.2 MHz RF detection technology. In addition to those technologies, all gates are equipped with audiovisual signalling and a customer counter. The gates are specifically designed for in-store retail applications, such as Electronic Article Surveillance (EAS), stock room to sales floor transition and goods receiving.
Installing the upgrade kit For the physical installation of the upgrade kit for the following products, an additional manual is available that contains instructions on how to install the upgrade kit: Not available yet! This manual is for Nedap Retail certified service engineers only. This product contains no user serviceable parts. Nedap Retail equipment should be serviced only by authorized Nedap Retail service engineers.
2 Product overview There are multiple variations within the iSense Lumen series that support different technologies, and upgrade kits that can upgrade an 8.2 MHz RF installation to UHF RFID later on. In this document the following abbreviations will be used from here onward: 'RF technology' is an abbreviation for 8.2 MHz RF technology. 'RFID technology' is an abbreviation for UHF RFID technology.
Number 1 2 3 4 Component Description Light and sound + The light and sound unit to signal and differentiate between different types of alarms. customer counter This unit also includes the customer counter. RF antenna The antenna is integrated in the aluminum frame. RFID antenna NEXT RFID antennas PREVIOUS 5 RFID reader 6 Renos unit 7 50 ohm PCB Page 7 of 59 The RFID antenna, pointing to the NEXT gate. The RFID antenna, pointing to the PREVIOUS gate.
Dimensions The dimensions of the gates can be found in the drawings below. The pattern of holes in the mounting plate can be used to draw the right locations for drilling holes in the floor.
iSense Lumen 45 Page 9 of 59 Manual iSense Lumen series
Connections Here a Renos unit is displayed, with a description of all its connectors and what they are used for. Number Connector Usage 1 50 ohm Connect the Renos unit to the 50 ohm PCB. The 50 ohm PCB connects both the light and the RF antenna. 2 Lights/IR Connects to the audiovisual signalling and the customer counter. 3 Add-on Provide power and synchronization to add-ons, like the RFID reader. 4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter.
The LED indicators on the Renos unit will be discussed later in this manual. Add-ons There are several add-ons available for products of the iSense Lumen series. The add-ons have their own manual, however, we will briefly discuss the function of those add-ons here. Metal Detection The iSense Metal Detection unit can be used to detect foil-lined bags, which are sometimes used by thieves to prevent the RF and RFID tags from being read by the detection system or reader.
RF Smart Deactivator The RF Smart Deactivator can be used to deactivate RF labels at the checkout. When connected to an iSense system, it can be powered by a Renos system. The Renos system is also able to gather information from the deactivator, like whether the deactivator is operational or not. The RF Smart Deactivator cannot be used in systems where RF is not enabled.
Key switch It is possible to install a key switch to the iSense gate, this can be useful if you want to temporarily disable the system (both RF and RFID depending on the available hardware). The key switch needs to be connected directly to the Renos unit inside the iSense gate.
iSense Dashboard The Renos platform has a built-in RF security dashboard, the iSense Dashboard. It can be enabled by entering a purchased license key during the configuration wizard. The customer can then visit the dashboard via the web browser. To make this work, the Renos system should be either connected to the customer network, or a stand-alone set-up with a router should be made. The iSense Dashboard makes it possible to monitor the iSense system from inside the store.
3 Preparing the installation When preparing an installation with products from the iSense Lumen series, there are a few things that should be taken into account: How much gates you would need to cover an entrance or door Where the gates will be placed in relation to the environment, to minimize interference (RF) and reflections (RFID) The number of Power Inserters that is needed to power the system Which cabling needs to be installed Ready for upgrade to RFID.
3. However, the maximum cable length requirements needs to be satisfied. If it is not possible to put all the gates within a role in one system due to the maximum cable length requirements, you can split the gates into two or more systems. In this case assign each system a different multi-system channel during the RF configuration. Stock room to sales floor and goods receiving For the stock room to sales floor and goods receiving roles: when there is a different door or entrance, build a separate system.
Field distribution As RF and RFID are different technologies, their field distribution is different. Field distribution for RF There are two modes of operation for RF technology. The mode can be configured during the configuration wizard. Full field. There is a field around the gate. This mode is mainly used when the gates are placed near the checkouts, as you can have one gate covering a relatively large area.
Field distribution for RFID In contrary to RF, with RFID the field is side-dependent. This means that there are two antennas inside each gate, pointing to opposite directions. If there is more than one gate in a group, there is a detection field in between gates. This is the default mode of operation. If you combine both RF and RFID in one system, we recommend to set RF to focused field. In this way, the behaviour for both technologies is approximately the same.
Please note that only the recommended 'detection distance' or 'aisle width' is specified. Depending on the tag used and the environment the gates are placed in, sometimes larger values can be achieved. It is advised to test this, before using it in a store. RF set to focused field or with RFID We speak about 'aisle width' in this case. When RF is set to focused field, the following recommendations are in place: For the iSense Lumen 45 gate: an aisle width of 200 cm (6.6 ft.) is recommended.
RF installation requirements The operation of RF technology is affected by both coupling issues (the antenna couples with other objects) and by active interferers (other devices that transmit a signal around 8.2 MHz). Objects that cause coupling effects could be windows, doors, metal framing around the checkout, etc. Interferers can be created by another RF system, but also motors driving doors or roller shutters.
In addition, when a roller shutter is present: There should be a minimum distance of 70 cm (28 in.) between the center of the gate and the roller shutter. If a power socket is less than 50 cm (19.7 in.) from the gate, the center of the gate should be aligned with the power socket.
Before the installation, it is advised to gain information on the flooring that is below the antenna. If a dry-walk floor mat is used, it might have metal components that influence RF detection performance. In that case a cut needs to be made in the floor mat to break conduction between the metal components in the mat and the antenna. When the antennas are placed right next to a checkout that contains significant metallic parts, we advise to always use a shield.
RFID installation requirements When RFID technology is used, there are different installation requirements to consider than with RF technology. Since the RFID field is much less strict defined than with RF technology, there is a larger area where tags could be detected. In contrary to RF, RFID is much less sensitive to coupling or interference issues. Automatic tag muting The RFID reader has a maximum read throughput of around 200 tag reads per second.
Power Inserter When the installation location of the products is clear, the location of Power Inserters needs to be defined. There is a maximum number of Renos units that can be connected to one Power Inserter, depending on which technologies are used and the number of add-ons that are in use. The table below shows the amount of Power Inserters needed for each hardware configuration. Cable conditions: a CAT 5E with a maximum cable length of 75 meter or a CAT 6 with a maximum cable length of 100 meter.
Upgrading to RFID If there is any chance that the retailer wants to upgrade an 8.2 MHz RF system to RFID later on, please take the power requirements for RFID already into account. So instead of having 6 (230 V) or 5 (110 V) units on one Power Inserter - use just 4 (230 V) or 3 (110 V) units on one Power Inserter. Of course, it is also possible to put less gates units on a Power Inserter. Make sure the Power Inserter is placed at least 1 m or 3.3 ft. from the gates.
Cabling When the number of gates and the number of Power Inserters is clear, the next step is to determine the cabling to be used for the system. Depending on the technologies that are used, different cables are required. The iSense Lumen series uses a daisy chain topology, which means that all devices are connected as a chain: a cable from a Power Inserter OUT to a Renos unit IN, from that Renos unit OUT to the next Renos unit IN, etc.
When the cable lengths allow for it, we recommend to place the Power Inserter in the switch room. In this way the customer only has to arrange an Ethernet outlet near the installation, and no power sockets are needed. This could reduce the cost for installations significantly.
RFID coaxial cable The RFID coaxial cable that is supplied with the product has a length of 3.5 m (11.5 ft.). As the quality of this cable strongly influences the performance of the system, the cable is supplied together with every gate the iSense Lumen series by Nedap. It is not possible to use 3rd party cables. RFID coaxial cable placement It is only necessary to install the RFID coaxial cable between units in the same group. It is not necessary to connect a RFID coaxial cable between groups.
Device Management Device Management is the service where all organizations, stores, systems and services can be managed. It also allows a business partner to execute remote service and management. Device Management is offered together with all Renos-based systems (!Sense). All the Renos-based products can be connected to the Nedap Device Management Service. This service provides: Monitoring. Critical system parameters are monitored 24/7.
4 Executing the installation When all the preparations are taken into account, the installation of the system can take place. The installation consists of physically mounting the system in the right orientation, installing the cabling and applying power to the system. Conduit or slit We always advise to place a conduit, as this allows easy replacement of cables when necessary. If not possible, a slit can be made as well.
Physical installation Make sure the right locations of the holes are marked on the floor, according to the dimensions sketched earlier in this document. Drill the holes. Placing a gate close to a wall If RF technology is to be used: always keep enough space to place a shielding afterwards. You will only know whether you need shielding when you are configuring the system (for example when you find too much interference during the configuration). Then follow these steps to place the nuts. 1. Clean the hole.
Always use a nylon insulation ring to insulate the gate from the floor. Number Description 1 Nut M10 (not included in installation set) 2 Retainer ring M10 (not included in installation set) 3 Nylon insulation ring M10 (included in installation set) If the gate is not properly isolated from the floor, this might cause RF interference issues.
Orientation of products Due to the orientation-sensitivity of the RFID antennas, the gates all need to be oriented in the same way. To make sure this happens, please follow the listed steps in order: 1. Place all gates with the infrared beam sensors connector facing towards the customer entrance/exit of the store. a. For the stock room to sales floor and goods receiving role: this also holds here - the gates should not face the goods delivery entrance/exit of the store. See the example below. b.
Example of EAS role Page 34 of 59 Manual iSense Lumen series
Example of EAS role, with toilet Example of stock room to sales floor role Page 35 of 59 Manual iSense Lumen series
Please note that when you compare stock room to sales floor role to EAS with toilet, the orientation of the gates is exactly opposite! This is due to the fact that all gates should be facing the customer entrance/exit of the store, with the exception of the toilet. Example of goods receiving role Installing cabling and filters During the preparation phase, the exact cabling required was already determined. Now these cables can be placed. All wiring should be done according to local regulations.
Every Power Inserter: around the Ethernet cable, both at the OUT and IN port. Every Renos unit: around the Ethernet cable and the RFID coaxial cable (when used), both at the OUT and IN port. Every 9 m (30 ft.) for longer Ethernet cables. To save yourself a huge amount of frustration, please first place the filters before attaching the connectors. The other way around is not possible. Many have tried before. Filters can be ordered as spare part with Nedap.
RFID coaxial cable If the Ethernet cable is connected, connect the RFID coaxial cable in the same way. Connect from Gate 1 (next) to Gate 2 (previous), from Gate 2 (next) to Gate 3 (previous), etc. The RFID coaxial cables should be connected from the NEXT port of one reader, to the PREVIOUS port of the second reader. PREVIOUS and NEXT are related to the order of units in relation to the first Power Inserter. Please make sure that you don't make sharp bends in the RFID coaxial cable.
Led Color 2 Status Explanation Blinking There is no device connected to the OUT port of this unit On There is a Power Inserter connected to the OUT port of this unit On There is an issue with the power supply at the OUT port of this unit (too little current drawn) Blinking There is an issue with the power supply at the OUT port of this unit (too much current drawn) Off There is no issue with the power supply at the OUT port of this unit Blinking The operating system on the Renos unit is runn
RFID reader Led 1 2 3 4 5 Page 40 of 59 Color Blue Status Explanation On The RFID Reader is connected to the Renos firmware Blinking The RFID Reader has received a command from the Renos firmware Off The RFID reader is not connected to the Renos firmware Blinking slow The firmware on the RFID Reader is running Off The firmware on the RFID reader is not running On There is an error with the RFID output Off There is no error with the RFID output On The RFID output is active Blinkin
Status of LEDs before configuration When the system is not configured yet, the RFID reader will not be active. This means that only the 'firmware running' orange LED is blinking.
5 Configuring the installation To complete the configuration, the following tools are required. Mini-USB cable. Laptop with installed driver (if necessary) and recent browser. Driver installation To configure a Renos-based system, sometimes a driver needs to be installed. Please check the table below whether you need to install a driver, based on your operating system.
We advise to use a long USB cable. This gives more comfort during the configuration as you can find a good place to put your laptop (instead of on top of stairs, or on the floor next to the antenna). Besides, some laptops cause interference on the RF technology, so it is better to place them further away. We advise to use a ferrite ring core filter around the mini USB cable that is used to configure Renos. These can be ordered as spare part with Nedap.
The system is not connected to Device Management, and you don't have a Nedap Retail authentication software: choose one of the following steps: If your laptop is able to connect to Device Management via a 3G dongle or Wi-Fi, you can use this option to enter your username and password. If that is not available, you can use your smartphone. If your smartphone has no internet access, you can call your main technician to get an authentication code.
Configuration is lost Please note that when doing a factory reset, all settings and configuration of the unit are lost. The firmware version does not change. Firmware change There are four ways to change the firmware version on a Renos-based system: 1. Local - single unit over-write. The over-write can be executed by inserting a USB stick with the right firmware into the USB port. 2. Local - complete system over-write.
Firmware over-write Local - complete system flash Download the correct firmware image file from the Nedap Retail portal (overwrite version). Enter the configuration wizard and accept all Renos units in the system that should be updated. Press the Advanced button and follow the steps to change the firmware. One of these steps is to upload the firmware image file.
6 Integrating the installation with other systems It is highly recommended to integrate the FLR line product into other solutions in use at the end customer. Software integration with API's The Renos platform offers several API endpoints that deliver events. Those events include: RFID reads RFID movements RF alarms RFID alarms Infrared beam sensor events For more information please refer to the Software integration page on the Nedap Retail portal with documentation and examples.
Disable or Mute RF and/or RFID URL trigger Network-based devices that have an http-based-API can be triggered with the URL trigger mode. At this moment Axis cameras and Scope pagers are supported. A control URL (a link containing information) of this device can be triggered by an RF alarm. The URL should be created in the device. The communication can be further configured in the configuration wizard. Make sure that this device is reachable by the iSense system.
7 System behavior Light and sound signaling iSense Lumen products use different light and sound signals for different event types: EAS role color meaning remarks When beam steering is used, an alarm will only be raised for outgoing RFID orange RFID alarm red RF alarm pink RF alarm outgoing Only when RF direction signaling is enabled. The alarm will be red first and turn pink when the direction is detected. white RF alarm incoming Only when RF direction signaling is enabled.
color red light blue meaning remarks Conflicting Opposite directions were detected while the green lights were still active. The system cannot decide on a direction. To properly set the location of the directions detected. IR sensors are blocked. items in the database: walk back with the items, wait for all lights to dim and walk through the aisle again in the direction you intended to go. The infrared beams between the gates are blocked by some object. The system cannot detect directionality.
8 Servicing the installation When the installation has been completed and delivered, it is possible to service the installation via Nedap Device Management. Besides, we provide monitoring options locally via SNMP. Nedap Device Management Via Nedap Device Management the following features are available, when the system is connected to Nedap Device Management. System monitoring via some key metrics.
9 Troubleshooting If the system is not working correctly, please check the troubleshooting options below. If it is not possible to solve your issue, you can find support options in the next chapter. Physical installation Symptom Cause Solution The current drawn out of the OUT port of the Renos unit is too low.
Configuration Symptom Cause Solution Verify the green "firmware running" LED on Renos unit has not started yet the Renos unit (6). If this LED is not on, verify the system has power or wait five minutes and try again. It is not possible to access the configuration web interface. Mini USB cable not attached to Renos unit and laptop Driver not installed Attach cable to Renos unit and laptop. On Windows 7 and older you manually need to install a driver to support Renos.
2. Disable all transmitters. a. If all parameters in the RF gate performance section turn green again, there is a coupling problem (the transmitter couples with a label-like object in environment). Please continue at the 'coupling problem' section. b. If all parameters in the RF gate performance section remain orange or red, there is an active interferer (another device that transmit radio waves around the 8.2 MHz RF spectrum, like another EAS system, an engine or a power supply).
If these things don't solve the problem, please contact support. Active interferer The first step is to try to locate the source of the active interferer. You can do this by unplugging electronic devices around the gate (or move them away), and see if the parameters in the 'RF gate performance' section improve, or when the average height of the spectrum is reduced. If this is the case, you have identified the active interferer. When the active interferer is known, the following solutions are possible: 1.
10 Regulatory information FCC and IC Compliance statement This device complies with part 15 of the FCC Rules and to RSS Standards of ISED Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Information to the user Note: This equipment has been tested and found to comply with the limits for a class B digital devices, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequent energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
11 About Nedap At Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for our customers’ diverse needs in loss prevention, stock management and store monitoring. Our inventive thinking and collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector. We simplify retail management while improving your customers’ shopping experience.
Last modification: 05 May 2017 11:46 N.V.
