Manual Manual 1 Requirements 2 Installation and setup 2 LED behaviour 6 Troubleshooting 6 Reset wristband 6 The Wristband 7 The Hub (and Satellite) 7 Support 8 Document version: 1.
Requirements Electrical outlets: AC: 100-240V 50/60Hz Phone: Android 10 or later, iOS 14 or later (this might change with future app releases). Wi-Fi: 2,4 Ghz or 5 Ghz network (supports standards: 802.11a/b/g/n/ac) Installation and setup Install the “Nectarine Health” app from Google Play or App Store. You will need Bluetooth enabled on your phone to communicate settings to the Hub.
Open up the box containing the Hub and scan the QR code on the back of the unit with the Nectarine Health app. Then plug the Hub into a wall socket. Select the room from the list (or write a custom name) where you will place it. Your phone needs to be within 2 meters of the unit for the app to be able to connect to it via Bluetooth. The app will ask you to choose the Wi-Fi network you want to pair the Hub to; enter the password for the selected network when prompted.
Next, you will be asked to “add a Wearer”, the person who will be wearing the wristband. You will be asked for their name, email and mobile phone number. The Wearer needs to accept the invitation sent to their email and approve the terms and conditions. When they have done that, they will be available for Wristband assignment in your app. Document version: 1.
Tap the “Add” button in the “System” overview. Select “Wristband” and select the person you want to assign the Wristband to. Now you can also add additional carers who will be able to see alerts and respond to them. You will need to add their name, email and phone number. An invite will be sent via email that needs to be accepted by the user to access the system. The admin is automatically also a carer in the systems they manage.
LED behaviour These are the scenarios of different lights during setup and explanations: ● Blue steady light - ready to be provisioned/installed, not connected to Wi-Fi. ● White steady light - ready to be provisioned/installed, connected to Wi-Fi. ● Blue flashing light - connected with app and awaiting further instructions. ● Flashing green light - provisioning/installation in progress. ● Green steady light - provisioned (will restart and turn off lights).
3. Release button for 5 s → blue LED blinks (informing to push) 4. Press button and hold for 4 s → blue LED blinks (informing to release) 5. Release button → red LED blinks Green LED blinks when restarted in unprovisioned mode. During step 2 – 5, there is a timeout value of 3 s (from the first blink). If the required action is not performed within 3 s after the LED indication started, the factory reset is aborted. An LED blink is a 3 times loop of 100 ms on, 500 ms off.
The Wristband The Wristband is responsible for detecting movement and pressure changes. It gives insights and enables Nectarine Health to detect falls by streaming data 24/7 in the home. It contains a microphone that enables the Wearer to speak to Carers in case of an emergency and a button for calling for assistance. It’s designed to be discreet and waterproof so you can comfortably wear it 24/7, for the most accurate health insights.
Support Contact support at support@nectarinehealth.com for further questions or call USA: (929) 502-3269. FAQ are available at www.nectarinehealth.com/support. NOTE: The user must maintain a separation of 20 cm / 8 inches between themselves and the hub at all times. NOTE: Neither Hub or Satellite is suitable to be placed outdoors. The Hub can only be placed indoors in order to meet regulations for the 5.15-5.25 Ghz frequency range. NOTE: This device complies with part 15 of the FCC Rules.