Htek Smart Phones UCVXX Series User Manual Version 2.42.6.5 2022.
Notices Information Copyright Copyright © 2022 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
compliance could void the user's authority to operate this equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Table of Content Notices Information................................................................................................................................................... 2 Copyright.............................................................................................................................................................2 Safety Instructions...........................................................................................................................................
Audio Alert for BLF Pickup.................................................................................................................... 36 BLF List.....................................................................................................................................................37 Share Line................................................................................................................................................ 37 Intercom........................................
How to view Wireless Network status?............................................................................................... 67 How to Disconnect Wireless Network?............................................................................................... 67 How to Manually add a Wireless Network?........................................................................................67 How to Disable Wi-Fi feature?....................................................................................
Headset Mode....................................................................................................................................... 101 Network setting............................................................................................................................................. 102 IPv4......................................................................................................................................................... 102 IPv6.................................
Before You Begin This guide provides information you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment.
Getting Started Hardware Components Preview UCV20 Item Description LCD Screen Status Indicator To present all information about the date&time, accounts, soft keys, messages, calls and other some information. To indicate the power status Headset To indicate that the phone is or not in Headset mode. Mute Speakerphone 1. To mute the voice during the call (Red light). 2. To un-mute the call. Press this button to place a call in hands-free mode. Volume down To decrease the volume.
page. Hold To hold or to resume a call during a conversation. Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically. Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.
Item LCD screen Status Indicator Shutter Switch Camera Camera Indicator LED Back Description To present all information about the date& time, accounts, soft keys, messages, calls and other some information. To indicate the status of phone Adjust the shutter switch to block the camera Labels automatically to identity their context-sensitive features. Show the status of the camera Press this button back to the previous level Volume Down To decrease the volume. Volume Up To increase the volume.
Idle Screen UCV20 Idle Screen UCV22 Idle Screen Name Digital Clock Widget Description It is the area that displays the current set date and time of the phone. Menu It is the area to display various functions of Smart phone Status Bar It is the area to display the phone’s notifications such as missed calls, SMS, do not disturb mode and many more. Speakerphone Press this button to place a call in hands-free mode. Headset To indicate that the phone is or not in Headset mode.
Initialization Process After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization. The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “IP PHONE”. Then show “android “ during the initialization, and the lock screen is displayed Status You can view the system status of your phone via phone user interface or web user interface.
1. Login webpage and click Profile→ Basic 2. Select the desired profile from the pull-down list of Profile field. 3. Fill in the Primary SIP Server and other profile information. 4. Select the SIP Transport. 5. Click to save the configuration. 6. Click Account→ Basic. 7. Select the desired account from the pull-down list of Account field. 8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information. 11.
3. Fill in the Primary SIP Server and other profile information. 4. Select Yes for the DHCP SIP Server and select the SIP Transport. 5. Click to save the configuration. 6. Click Account→ Basic. 7. Select the desired account from the pull-down list of Account field. 8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information. 11. Click to save the configuration. Note: 1. All fields with * must be filled. 2.
Network down Call Park Line(Registered succeed) Intercom Line (Unregistered) Prefix Line(Ringing) XmlGroup Speed Dial LocalGroup BLF(No subscription) XmlBrowser BLF(Free) LDAP BLF(Ring) Broadsoft Group BLF(Talking) Forward Speakerphone mode Transfer Handset mode Redial Headset mode Call Return Voice mail Record Text message Stop Recording Mute Group Listening DND Multipaging Volume is 0 ParkRetrieve SRTP Share Line Hold(DSS key) SMS 16
hold URL Dialed/PickUp Bluetooth mode is on Received calls Bluetooth headset is both paired and connected Missed calls VPN Forward Wi-Fi obtaining Conference Wi-Fi connection is successful Keypad locked Wi-Fi Disconnacted DTMF Other Functions 17
LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status (Power on) Off Powered off Line Icon (Line Key set as Line) Icon Status Slowly-flashing green Description The call is placed on hold. Steady Green Off hook or during a conversation.
a member of the SCA group in Private hold status. Other member of the SCA group’s led status when a member of the SCA group in Private hold status a member of the SCA group in public hold status Other member of the SCA group’s led status when a member of the SCA group in public hold status a member of the SCA group in progressing status Other member of the SCA group’s led status when a member of the SCA group is in progressing status.
AP Contacts(When you use AP contacts, It will display) LDAP Contacts(When you use LDAP, It will display) BlackList History Messages All Calls/Missed Calls/Dialed Calls/Received Calls/Forwarded Calls Voice Mail SMS Language & Input Time & Date Display Basic Setting Ring Tones Headset Bluetooth Wi-Fi Accounts Profile Network Advanced Setting Set Password Auto Provision Phone Settings Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Speakerphone.
4. Click SaveSet to save the setting. 5. Tap to activate the Headset priority mode. To place a call by speakerphone: 1. Tap , or press the Line key, then you can hear the dial tone. 2. Enter the number. 3. Tap to send the call To place a call from Call History: 1. Press Dial application or navigate to Menu 2. Select the desired call history. 3. Tap contacts History . to send the call To place a call from Directory: 1. Press the Directory soft key or navigate to Menu 2.
Redial a Call To redial the last placed call from the IP Phone: UCV20: Tap directly when LCD is on the idle interface. UCV22: Tap in the DSS Keys(see in link) Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset. To receive a call by headset Tap to receive the call To receive a call by speakerphone 1. Option 1: Tap 2. Option 2: Tap to receive the call. to receive the call.
3. Click SaveSet. Call Hold/Resume When using the Hold feature, the held party may hear music played by the server. To hold/resume a call: 1. Tap to hold the current call. 2. Tap to resume the call on hold. Call Transfer There are three transfer mode: Blind, Attended and Semi-Attended Transfer. Blind Transfer When you are in a call, 1. Tap during the conversation, the call is on hold now. 2. Enter the number you want to transfer to. 3. Tap and now the blind transfer completed.
Relates to BLF Override Transfer On Hook: There are two calls at the same time, and one is in talking, another one is on held. This feature allows you to transfer the current talking call to the held call by hanging up the handset. How to configure 1. Log into webpage, Setting Features Transfer Settings Override Transfer On Hook. 2. Switch the option to On. 3. In the same webpage, Setting Features Transfer Settings Attended Transfer On Hook. 4. Switch the option to On. How to use 1.
How to configure Log into webpage, Profile Basic Transfer Release Trigger. 1. NOTIFY with 200OK After receiving REFER request send by phone, the server will send NOTIFY to the phone, and the phone response 200 OK, this is the trigger for the phone to release the call. 2. 2xx response of REFER The phone will not release the call until it receives a 2xx response from the server to the phone's REFER request. 3. BYE for the call The phone will not release the call until receiving BYE from the server.
1. Setting→ Features 2. Click On for the Always/Busy/No Answer 3. Fill in the Target number. 4. Fill in the After Ring Time. 5. Fill in the On Code and Off Code (optional). 6.Click to save the configuration. Note: you should set Feature Key Sync to enable if you need to set the forward code. To cancel the forward feature via Phone interface 1. Option 1: To tap 2. Option 2: to disable the forward feature.
4. 3. Tap to send the call, then the call is forwarded. Note: 1. If the Programmable Key or line key is set as BLF, when an incoming call ringing, tap forward and BLF key directly to realize the dynamic forward. 2. You can choose a desired forward number from the Directory when you tap the Forward key. Call Return This feature allows you to dial the last phone call you missed. To configure the Call Return via Phone interface 1.
2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won’t be able to know who is calling them. To configure anonymous call via Phone interface 1. Press Menu→ Features→ Anonymous Call→ Profile ID 2 (For example) 2. Press 3. Press and to select the Enable choice in Anonymous Call filed. or Save soft key to save the configuration. To cancel anonymous call feature via Phone interface 1.
Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). To mute the call during a call (including a conference call) 1. Tap Home and then tap , the icon will display 2. To disable the mute function, tap . again.
5. Click to save the configuration. Note: If you do not want the Busy here prompt, please set Busy Tone Timer as 0. 0 means there is no busy tone. Help center The help center has two modes: software problem diagnosis and hardware diagnosis. The fault diagnosis mode is used to help technical support engineers collect information (such as phone logs and configurations) more conveniently for technical support and development engineers to analyze customer problems.
Audio Diagnostic： 1. 2. 3. 4. Select Audio Diagnostic The voice chip self-check is automatically performed after the page is displayed Voice echo test Related tests are performed on the phone and you can switch by speakerphone, handset and headset Press finish and choose the result If you choose abnormal, the phone will play an audio clip: 1. Press start 2. Check whether the sound is normal after playing. 3.
You can also use Ping via the web user interface: 1. Click Network→Diagnostics 2. Choose method Ping 3. Fill in IP Addr 4. Click Traceroute Traceroute measures how long it takes by sending small packets to the destination device until it returns. By default, traceroute tests each device on a path three times. The output results include the time (ms) of each test and the device name (if any) and its IP address. How to use Traceroute function: 1. Press soft key Menu→Features 2.
the phone before the phone enters power saving mode. (Integer from 1 to 30 minutes) How to config your Power Saving mode: You can enable or disable power saving and set the different idle timeout in the web user interface. 1. Click Setting→Power Saving 2. 3. Click Fill in the Office Hour and Idle and Idle TimeOut Setting 4. Click Advanced Call Features Call Pickup With this feature, you can answer incoming calls someone else received. To configure Direct Pickup code via Web interface 1.
To configure Direct Pickup feature via Web interface 1. Click Function Keys→ Line Key. 2. Select the wanted Line Key and set as Direct Pickup. 3. Enter the desired phone number in the Value field. 4. Select the Account 5. Click to save the configuration. Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure Group Pickup code via Web interface 1. Click Account→ Basic. 2.
3. Enter the call park code in the Value field 4. Press and key to select the Account ID. 5. Press or Save soft key to save the configuration. To configure the Call Park via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Call Park in the Type field. 3. Enter the call park code in the Value field. 4. Select the Account. 5. Click the button to save the configuration.
Visual Alert for BLF Pickup If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure. To configure Visual Alert for BLF Pickup via Web interface 1. Click Setting→ Features→ Call Pickup→ Visual Alert for BLF Pickup 2. Select Enable or Disable for Visual Alert for BLF Pickup. 3. Click to save the configuration. To configure BLF via Web interface 1. Click Function Keys→ Line key 2.
3. Click to save the configuration. BLF List To configure BLF List via Web interface: 1. Login and click Account→ Basic 2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the Eventlist BLF URL. 4. Click Profile→ Advanced 5. Select the desired profile from the pull-down list of Profile in the Profile field. 6. Select the SIP Server Type 7. Click to save the configuration. 8. To configure BLF List Keys 8.1 Click Function Keys→ Line Key 8.
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press and key to select the Intercom in the Type field. 3. Enter the intercom codes followed by desired number. 4. Select the Account ID. 5. Press or Save soft key to save the configuration. Then the selected Line Key will work as Intercom. To configure Intercom feature via Web interface 1. Click Function Keys→ Line Key. 2. Select the wanted Line Key and set as Intercom. 3.
To send SMS via Phone interface: 1. Click Menu→ Messages→ SMS→ Set SMS 2. Enter the contents in the white field. 3. Press the Send button. 4. Select the account in the From field (from which account the SMS sent) 5. Enter the target number in the To field (to which account the number sent) 6. Press the Send button. Set SMS Line Key To configure the SMS via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press 3.
To configure the Voice Mail feature via Phone interface: 1. Press Menu→ Messages→ Voice Mail→ Set Voice Mail. 2. Enter the Account No. 3. Press or Save soft key to save the configuration. To configure the Voice Mail feature via Web interface: 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the Voice Mail UserID. 4. Click to save the configuration. To configure a Voice Mail key via Phone interface: 1.
2. Before listening to voice mails, make sure the voice mail access code has been configured. 3. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key LED will go out. Using the Hot Desking Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a workstation or surface by a particular employee. A primary motivation for Hot Desking is cost reduction.
registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings. To configure the ACD via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2.Press and key to select the ACD in the Type field. 3. Select the desired account in the Account ID field. 4. Press or Save soft key to save the configuration. To configure the ACD via Web interface: 1. Click Function Keys→ Line Key. 2.
4. Select the desired Ring Tone. 5. Press the Save softkey or press to save the configuration. Editing Contact Groups You can change or add the group's information. To edit Contact Group in the Local directory 1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Select a group (The default Contacts group cannot be edited). 3. Press the Option soft key. 4. Select the Detail and press OK soft key or press 5. Edit the group information. 6. Press the Save softkey or press .
3. Press and then press button. Viewing Contacts To view Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Select the desired contact group or Contacts. 3. Press Enter soft key or press . Editing Contacts You can update your contacts' information. To edit Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Select the desired contact group or Contacts. 3. Press Enter soft key or press 4.
1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Select the desired contact group or Contacts. 3. Press Enter soft key or press 4. Press the Option soft key. . 5. Select the “Delete” option and press the OK or 6. And prompt “Are you sure to delete this item?”. 7. Press OK soft key or . . Deleting All Contacts You can delete all contacts from the Local Directory. To delete all Contacts in the Local Contacts: 1.
When you place a call from the contact, the phone idle screen will show the contact photo.
Note: The size of each photo file cannot exceed 10KB, and the size does not exceed 100x100 pixels. Contacts photo server The user can obtain the latest photo of the corresponding account contact through the server. First, click Setting→ Preference, and fill in the Contacts Photo Server path (e.g. http://192.168.1.18/photo/). Maximum length of contact photo server parameter 255. Then, place the photo files in the server folder, the file name format is "XXX.
2. Click to export the contact list. Note: If the XML file or CSV file has more than 10000 contacts, the phone will only upload 10000 contacts. Blacklist Incoming calls from the Blacklist are rejected automatically. Adding a Blacklist Contact You can add a blacklist contact on the phone to prevent someone from calling you. To add a blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Select Add soft key. 3. Enter the desired value (Name, Number...
Editing a Blacklist Contact You can update your blacklist contacts' information. To edit a blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key and select the Detail. 3. Modify the desired value (Name, Number...) 4. Press the Save button to save the configuration. Deleting Blacklist Contacts You can delete one or all blacklist contacts.
Remote Phonebook To set Remote Phonebook via Web interface: 1. Login the webpage and click Directory→ Remote Phone Book 2. Fill in the URL of the remote file in the Phone Book URL field. For example, http://10.2.0.140/Phonebook/remotephonebook.xml 3. Fill in the Name and then click to save the configuration.
To check the contacts via Phone interface: 1. Press Directory→ Remote Contacts or Menu→ Directory→ Remote Contacts, and then you can see the item you set. 2. Select the item and press Update. 3. After updating completely, press Enter and you will find the detail. Note: Every remote phonebook, only supports 10000 contacts. To search contact in Remote Contacts: 1. Click the Directory soft key on Idle interface. 2. Select the Remote Contacts and click Enter. 3.
To configure LDAP Key via Web interface: 1. Click Function Keys→ Line Key→ choose Line Key2(for example) 2. Select LDAP in the Type field. 3. Click to save the configuration. To Configure LDAP Key via Phone interface: 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2 2. Select LDAP in the Type field 3. Press Save or key to save the configuration. When press the LDAP Key the LCD will display as following: To search contact in LDAP contacts: 1.
Call History Setting Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via Phone interface: 1. Press Menu→ Features→ History 2.
5. Press Save soft key or to add successfully. To add to blacklist from history via Phone interface: 1. Press History soft key or press Menu→ History→ All/ Missed/ Received/ Dialed/ Forwarded Calls 2. Press and to select the targeted one. (Press and Missed Calls, Received Calls, Dialed Calls and Forwarded Calls). 3. Press Option soft key→ Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5. Press Save soft key or switched among the All Calls, to add successfully.
Audio Settings Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu→ Settings→ Basic Setting→ Ring Tone. 2. Press and to select the aimed one. 3. Press or Save soft key to save the configuration. To adjust the Ring Tone Type via Web interface 1. Setting→ Preference→ Ring Tones 2. Select the wanted one and enter the Ring Volume 3. Click to save the configuration.
To configure Distinctive Ring Tone via Phone interface 1. Press Directory Local Contacts Contacts 2. Select the target contact. 3. Press Option soft key and select detail to edit the contact. 4. Press and to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web interface 1. Directory→ Directory→ Contact 2. Select the target contact. 3. Choose the Ring Tone you want to use. 4. Click → to save the configuration.
To adjust the speaker Volume via Phone interface: Press and during a call in speaker mode. Voice Mail Tone This option can set whether to play the beep for phone's voice mail. 1. Login webpage, and click the Setting→ Preference 2. Select On or Off for Voice Mail Tone. 3. Click for the setting. Play Hold Tone When you hold the phone, whether to play hold tone. 1. Login webpage, and click the Setting→ Preference 2. Set On or Off for Play Hold Tone. 3. Click for the setting.
3. Click to save the configuration. Volume Amplification Handset Send Volume A fixed gain that controls the volume sent by the Handset. The AGC feature for handset is enabled by default. If you set this option, the AGC feature for handset will be closed. To configure Handset Send Volume via Web interface: 1. Click Setting → Voice. 2. Select the desired value in the Handset Send Volume field. 3. Click to save the configuration.
Headset Send Volume A fixed gain that controls the volume sent by the Headset. To configure Headset Send Volume via Web interface: 1. Click Setting → Voice. 2. Select the desired value in the Headset Send Volume field. 3. Click to save the configuration. Handfree Send Volume A fixed gain that controls the volume sent by the Handfree (speakerphone). If Handfree AGC is enable, Handfree Send Volume option will not work. To configure Handfree Send Volume via Web interface: 1. Click Setting → Voice. 2.
1. Click Setting → Voice. 2. Select the desired value in the Handset /Headset/Handfree extra loud field. 3. Click to save the configuration. Note: Only when the volume adjustment on the LCD is greater than +7, the extra loud will take effect.
USB USB Recording You can record active calls onto a USB flash drive connected to your phones, and the recordings will be saved as *.wav files. USB recording is not available by default. Please contact your system administrator for enabling the feature. Supported model: UC926U(S) UC924U(W) UC923U UC921U Note: The size of a single recording file should be less than 2G. Before you use USB Recording: Connect your USB flash driver to your phone, and the phone will show that U Disk Connected.
Pause: Press to pause or resume the recording. Fast forward and rewind: Press and soft key to fast forward or rewind the recording To toggle list loop mode: to adjust the list loop mode. Press There are four loop modes to choose from: mode will loop through all the music in the list. mode will loop single current recording. mode will play the recording until the end of the list. mode will only play to end the current recording. To delete recordings: 1. Press soft key Menu→ USB→Browse recordings 2.
6. Press OK soft key The phone wallpaper will change to the selected picture Note: Photo size should be less than 100KB, name length should be less than 48. You can only upload screen photos in format of '.bmp' and '.jpg'. Adding a Screen Saver from a USB Flash Driver You can use a picture that is stored on a USB flash drive as the screen saver of your phone. Make sure the USB flash drive is connected to your phone successfully.
How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset: 1. Turn on the Bluetooth headset. 2. Long press the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue. The Bluetooth headset is in pairing mode. How to scan the Bluetooth headset device on phone interface: 1. Select "Paired Bluetooth Device". Press the "Scan" button on phone interface: 2.
How to answer an incoming call? With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call. How to adjust the earphone volume during a call? With the Bluetooth headset paired, you can do the following: Press the Volume key (+) on the Bluetooth headset to increase the volume. Press the Volume key (-) on the Bluetooth headset to decrease the volume. Press the Volume key (+) on the phone to increase the volume.
1. You can press the “scan” button to scan the wireless network. 2. You can press the “Detail” button to view a wireless network’s detail information. 3. Choose desired wireless network and then press the “Connect” button: 4. You must enter the wireless network’s password: 5. If the wireless network’s password is correct, the wireless network will connect successfully: How to view Wireless Network status? 1.
The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel, BLF blink. Line Label Length: If this option is set Long label, then the label’s length will be longer, it is used if the string is too long. Line Page Indicator: Enable this option when the IP Phone has been configured for multiple pages. For example, when current page is the first page, the second page has a BLF and BLF’s status is changed, the second page’s button will flash the red indicator.
To configure Line feature via phone interface 1. Press Menu→ Features→ Function → Line→ Line Key1(for example) 2. Press and key to select the Line in the Type field. 3. Select the Account ID. 4. Press or Save soft key to save the configuration. Then the selected Line Key will work as Line. To configure Line Feature via Web interface 1. Click Function Keys→ Line Key. 2. Select the wanted Line Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration.
Phone up directly. 3. When the monitored extension is calling or in a conversation, the light is steady red. To configure a BLF key via phone interface 1. Press Menu→ Features→ Function→ Line Keys as Function Key → Line Key1(for example). 2. Press and key to select the BLF in the Type field. 3. Enter the targeted Number in the Value field. 4. Press and key to select the Account ID. 5. Enter the Pickup Code. 6. Press or Save soft key to save the configuration. To configure a BLF key via Web interface 1.
4. Click the to save the configuration. Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press and key to select the Prefix in the Type field. 3. Enter the value field with number that you want to set as prefix. 4.
XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone interface 1. Press Menu→ Features→ Function→ Line Keys as Function Key→ Line Key2(for example) 2. Press and key to select the XML Group in the Type field. 3. Press and key to select the Account ID. 4. Press or Save soft key to save the configuration. To configure the XML Group via Web interface 1. Click Function Keys→ Line Key. 2.
Network Directories When using the BroadSoft Directory feature, by just pressing the key you can enter the Broadsoft Contacts interface its fast and convenient. To configure the Network Directories via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press and key to select the BS Group in the Type field. 3. Press and key to select the Account ID. 4. Press or Save soft key to save the configuration.
conference key. To configure the Conference via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press 3. Press and key to select the Conference in the Type field. or save soft key to save the configuration. To configure Conference via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Conference in the Type field. 3. Click the button to save the configuration. Forward 1.
to Transfer Mode via DSSkey. 2. If Transfer Key has no configuration value, it will be used as Transfer Softkey. To configure the Transfer via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press and key to select the Transfer in the Type field. 3. Enter the Number to transfer to in the Value field. 4. Press or Save soft key to save the configuration. To configure Transfer via Web interface 1. Click Function Keys→ Line Key. 2.
To configure the DND via Phone interface 1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press and 3. Press key to select the DND in the Type field. or Save soft key to save the configuration. To configure DND via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select DND in the Type field. 3. Click the button to save the configuration.
3. Press or Save soft key to save the configuration. To configure the Record via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Record in the Type field. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL Record via Phone interface 1.
2. Press and key to select the Paging in the Type field. 3. Enter the paging code followed the number in the Value field. 4. Press 5. Press and key to select the Account ID. or Save soft key to save the configuration. To configure the Paging via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Paging in the Type field. 3. Enter the paging code followed the number in the Value field. 4. Select the Account. 5. Click the button to save the configuration.
1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key2(for example) 2. Press 3. Press and key to select the Public Hold in the Type field. or Save soft key to save the configuration. To configure the Public Hold via Web interface 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Public Hold in the Type field. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not.
2. Press 3. Press and key to select the Zero Touch in the Type field. or Save soft key to save the configuration. To configure the Zero Touch via Web interface: 1. Click Function Keys→ Line Key. 2. Select the desired Line Key and select Zero Touch in the Type field. 3. Click the button to save the configuration. To use the zero touch feature on the user interface: 1. Press the Zero Touch key when the IP Phone is idle. 2.
Sending RTP Stream: Press the Multicast Paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP: Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved. The Multicast Paging key LED will be solid green.
Note: The priorities of listening to multicasting addresses can be predefined: 1 being the highest priority, 10 with the lowest in priority order. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Listening to Multicasting addresses can be configurable via Web interface only. Programmable Key Soft Keys, Navigation Keys and Hard Keys are Programmable. You can define them as some other features rather than the default in idle status.
To configure the soft keys via Web interface: 1. Click webpage → Function keys →Programmable Key → softkey. 2. Select the desired softkey(softkey1-4) 3. Select the desired key type from the Type field. 4. (Optional.) Enter the string that will appear on the phone screen in the label field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the corresponding value in the Value field. 7. Click button to save the configuration.
Note: We recommend that you keep a Menu soft key, otherwise you cannot access the phone settings. Exp Key When the extension module is turned on, the configuration items will be displayed (Only UC926U(S) UC926(E)and UC924U(W) UC924(E) support). To configure the soft keys via Web interface: 1. Click webpage→ Function keys → EXP KEY 2. Select the desired Expansion Key (Expansion1-Expansion6) 3. Select the desired key type from the Type field. 4. (Optional.
For detailed information about expansion modules, refer to Expansion module. Customizing Your Phone Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin. To change to password via phone interface 1. Press Menu→ Settings→ Advanced setting→ Password (default: admin) → Phone Setting → set Password 2. Enter the Current PWD (password), New PWD and confirm the new password. 3.
Note: When you use the web interface, default: username: admin password: admin Language The default Phone interface language is English. To change the language via Phone interface 1. Press Menu→ Settings→ Basic Setting→ Language. 2. Select the necessary one. 3. Press or Save soft key to save the configuration. To change the language via Web interface 1. Setting→ Preference→ Web Language & LCD Language 2. Select the necessary one. 3. Press to save the configuration.
2. Press and or press Switch soft key to display the different pictures. 3. Press or Save soft key to save the selected picture as the wallpaper. To change the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via Web interface: 1. Click Setting→ Preference 2. Select the desired wallpaper to delete. 3. Click to save the setting.
1. To press Menu→ Display→ Screensaver. 2. Press and or press Switch soft key or press and press and to choose the Screensaver as 1 minute or 2/5/10/30 minutes. 3. Press Save soft key to save the selected configuration. 4. Press Menu→ Display→ Screensaver → ScreenSaver Type and Enter soft key to enter Screensaver type, choose the Screensaver: Time & Logo, Time Only, Photo Switch and Photo. 5. Press Save soft key to save the selected configuration. To disable screen saver via Phone interface 1.
2. Choose the Screen Time Out as 1 min or 2/5/10/30 minute and choose the ScreenSaver Type as time & logo. 3. Enter the desired value in the Text Logo field. 4. Click to save the configuration. To wake up screen saver via Web interface: 1. Setting→ Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial 3. Click to save the configuration. Note: 1.
2. Press and to change the right time, or you can input the right time. 3. Press Save soft key to save the configuration. To configure the Time & Date Format via Phone interface 1. Press Menu→ Settings→ Basic Setting→ Time & Date Format 2. Press and or Switch soft key or press or 24 Hour time display. and press and to change between 12 Hour 3. Press and or Switch soft key or press and press format. 4. Press Save soft key to save the configuration.
To change the SIP Date Override Time via Web interface 1. Setting→ Date & Time→ SIP Date Override Time 2. Select Yes or No for SIP Date Override Time. 3. Click to save the configuration. To change the Account via Web interface 1. Setting→ Date & Time→ Account. 2. Select Yes for SIP Date Override Time and select desired Account. 3. Click to save the configuration. To change the Daylight Saving Time via Web interface 1. Setting→ Date &Time→ Daylight Saving Time 2.
Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one hour at the start of spring and backward in autumn. Many countries have used the DST at various times, details vary by location. The DST can be adjusted automatically from the time zone configuration. Typically, there is no need to change this setting.
Grammar x xx+ Description any digit from 0-9; at least 2-digit number; ^ exclude; , hear dial tone; [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing. To configure dial plan via Web interface: 1. Click Account→ Basic. 2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the value in Dial Plan field (Maximum length 1024). 4. Click to save the configuration.
Note: 1. Illegal input will fall back to default: {[x*]+}, illegal characters refer to all characters not within {}. 2. If the number you entered does not match the dial plan, you will not be able to make outgoing calls. Phone Lock To enable Keypad Lock via Phone interface: 1. Press Menu→ Settings→ Advanced Setting→ Phone Setting→ keypad Lock 2. Press , key or Switch soft key or press and press All keys, Menu Key, Function Key, Lock & Answer 3. Press Save soft key to save the configuration.
1. Press Menu→ Settings→ Advanced Setting→ Phone Setting→ keypad Lock 2. Press and key or Switch or press 3. Press Save to save the configuration. and press and to change to choose Disable. To enable Keypad Lock via Web interface: 1. Click Setting→ Features→ Phone Lock 2. To choose All Keys, Menu Key, or Function Keys for the Keypad Lock. 3. Fill in the Phone Unlock Pin and Auto Lock Time-Out. 4. Fill in the Emergency number. When the phone is Lock, only Emergency number can be sent. 5.
Action URL To configure action URL via Web interface: 1. Click Setting→ Action URL 2. Fill in the needed values in the designated blank spaces. 3. Click to save the configuration.
Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via Web interface: 1. Click Setting→ Softkey Layout 2. Select Enable for Custom Softkey 3. Select Call States. 4. Select the feature from the Disable Keys to Enable Keys field by Enable field. 5. Click 6. Click . moves the Disable key to moves the Enable key, and it will back Disable field. or to change to position for each feature.
Note: When there are more than 5 items in the Enable field, the last soft key will display More, and last two item will show on the next page of soft key, you can check by press More. Settings General Settings Dial-Now Timeout Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number. To configure Dial-Now Timeout via Web interface: 1. Click Setting→ Preference 2.
No Key Entry Timeout No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number. To configure No Key Entry Timeout via Web interface: 1. Click Setting→ Preference 2. Fill the blank of No Key Entry Timeout: for example, 5(seconds). In seconds,0 means will not timeout, you should press the Dial key to dial out the number, default is 0 seconds, max is 29 seconds (between 0 to 29). 3. Click the button to save the configuration.
Auto Logout Time Set the Web login timeout. 1. Login webpage, and click Setting→ Preference 2. Set number 1~5000 min for Auto Logout Time. 3. Click for the setting. Reboot in Talking This function is to allow reboot during the calls or not. When this function is disabled, reboot will not be executed immediately during the call, but will be executed after the call ends. When this function is enabled, reboot will be executed immediately during the call. 1. Login webpage, and click Setting→ Preference 2.
Suppress DTMF Display Whether to hide DTMF during the call; if this function is enabled, the DTMF during the call will be displayed as *. 1. Login webpage, and click Setting→ Preference 2. Select On or Off for Suppress DTMF Display. 3. Click for the setting. Suppress DTMF Display Delay Whether to display briefly before hiding DTMF. The premise is suppressing DTMF Display On. 1. Login webpage, and click Setting→ Preference 2. Select On or Off for Suppress DTMF Display Delay. 3. Click for the setting.
configuration. 2. Headset icon will display on phone status bar. Enable headset mode when headset priority is not enabled: Press the headset key on phone After pressing the headset key, the phone enters the dialing mode. And the headset is used only for calling. When dialing or calling, the headset is used as an answer mode, and the headset is not used by default as in the preceding case. Network setting Htek IP Phone supports IPv4, IPv6, IPv4&IPv6.They have two mode of Network: DHCP and Static.
Static mode. 2. Enter the parameters: IP, Netmask, Gateway, Pri.DNS (primary DNS), Sec.DNS (second DNS) in the corresponding fields. 3. Click Save and the pop-up box shows "System will reboot, Are you sure?". 4. Press the OK soft key to accept the change or the Cancel soft key to cancel. To configure Network via Web interface: 1. Click Network→ Basic→ IPv4 Setting 2. Select the desired Type: DHCP or Static IP Address. 3. Fill in the necessary information. 4.
To configure DHCP via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin)→ Network→ WAN Port→ IPv6→ DHCP mode. 2. Click Save and the pop-up box shows "System will reboot, Are you sure?". To configure a static IP address via Phone interface: 1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port→ IPv6→ Static mode. 2. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS (primary DNS), sec.DNS (second DNS) in the corresponding fields. 3.
To configure IPv4&IPv6 via Web interface: 1. Click Network→ Basic→ Internet Port 2. Select IPv4&IPv6 for Internet Port. 3. Click for the setting. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.
To Select the PC Port via Web interface: 1. Click Network→ PC Port 2. Select As Bridge/Connect to Expansion Module. 3. Click and then click , the phone will reboot automatically. Note: The As Bridge mode is selected by default, and the “Connect to Expansion Module” mode is only required when the phone is connected to the expansion module. System setting Factory Reset To set Factory Reset via Phone interface 1.
System Log To download system log via Web interface: 1. Click Management→ Configuration 2. Select the Syslog Level 3. Click of the System Log. 4. Then you will get a txt file: syslog.txt. . Upgrade To upgrade via HTTP, the “Management” → “Auto Provision” → “Firmware Upgrade” → “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g.
firewall). To configure the server path via Web interface: 1. Click Management→ Auto Provision 2. Select the upgrade mode in the Upgrade Mode field 3. Enter the Firmware Server Path and Config Server Path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration. 6. Restart the UC926U, IP Phone will restart and auto-get firmware files from HTTP server. NOTES: Htek recommends end-user use the Htek HTTP server.
2. Click or the blank. 3. Select the firmware (fw920D.rom) and then click . Configuration File To download configuration file 1. Click Management→ Configuration→ Configure File 2. Click the file: cfg.xml or cfg.bin. or , then you can get a To restore a configuration file 1. Click Management→ Configuration→ Configure File 2. Select the xxx.xml or xxx.bin file, and then Click the or , then IP Phone will reboot.
Optional Accessories with Your Phone Headsets The phone supports wired headset and Bluetooth headset to place and answer calls. You can use only one headset at a time. Note: Bluetooth headset is only supported by UC926U. Bluetooth Headset You can use a Bluetooth headset to handle calls on the phones. For more information, refer to the documentation from your Bluetooth headset manufacturer.
Expansion module The expansion module is a console you can use to connect to a phone to add additional Ext keys and expand the functions of your phone. For more information about the expansion module UC46, please contact technical support, refer to the Htek expansion module UC46 user guide. Note: Expansion the module is only supported by UC926U and UC924U. Connecting Expansion Module How to connect expansion modules? 1.
Troubleshooting Troubleshooting Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone is not plugged into a plug controlled by a switch that is off. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
Troubleshooting How to download XML Configuration? Click Management→ Configuration→ How to Import Trusted CA certificate? Click Management→ Trusted CA 113
Troubleshooting How to Import Server CA certificate? Click Management→ Server CA 114
Troubleshooting How to use Vlan? For Vlan information, please click VLAN How to use LLDP? For LLDP information, please click VLAN VLAN Notes including: 1. Voice VLAN 2. Major Benefits of Using VLANs 3. VLAN discovery method on Htek IP Phones 4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Htek IP Phones 9. VLAN under Bridge Mode 10.
Troubleshooting How to make Ringtone? Click Make Ring Tones. How to use Open VPN? Click Open VPN Guide. Provisioning Guide on Free PBX Click FreePBX Configuring Guide. Redundancy Server Click Redundancy Server. How to Use Auto Provision Phonebook? Click AP Phonebook. All Documents Click Documents Guide, you can get all tech files.
