Residential Gateway User’s Guide (RG3000) 5789 State Farm Drive • Rohnert Park, CA 94928
MOTOROLA the Stylized M Logo and Next Level Communications are registered in the US Patent & Trademark Office. Other trademarks are the property of their respective owners. All other products or company names are used for identification purposes only and may be trademarks of their respective owners. Copyright © 2005 by Motorola Inc. / Next Level Communications. All rights reserved.
TABLE OF CONTENTS IMPORTANT SAFEGUARDS ............................................................................... 5 Safety ...........................................................................................................6 Repairs .........................................................................................................6 INTRODUCTION ............................................................................................... 7 About This Manual ..............................
IMPORTANT SAFEGUARDS READ INSTRUCTIONS – All the safety and operating instructions should be read before the product is operated. RETAIN INSTRUCTIONS – The safety and operating instructions should be retained for future reference. HEED WARNINGS – All warnings on the product and in the operating instructions should be adhered to. CLEANING – Do not use liquid or aerosol cleaners to dust this product. Use a cloth lightly dampened with water for cleaning.
• • • • OBJECT AND LIQUID ENTRY – Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product. SERVICING – Do not attempt to service this equipment yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel.
INTRODUCTION RG3000 Beneath the compact exterior of the RG3000 is a powerful media delivery system. The RG3000 is a single stream, VDSL settop capable of delivering HD (High Definition) television services1. The RG3000 provides high performance digital video and audio channels to the home (these services can include basic and premium video programming, Impulse Pay Per View, and music channels). Some units deliver sophisticated telephony services such as Caller ID and Message Waiting display.
WHAT YOUR NETWORK SERVICE PROVIDER DOES The NSP (network service provider) is the company that installs your telephone service. During the initial installation your NSP does the following: • • • • • • Installs the RG3000 and connects it to your home entertainment system. Sets all features and services to which you have subscribed. Ensures that the remote control used with your RG3000 is the correct model. Installs the batteries in your remote control. Programs your remote control to operate your TV.
GETTING STARTED This section contains basic information needed to get you started using your new RG3000 right away.
Button Name Power Button function ■ ■ ■ ■ Exits any active application. Initiates power off sequence (either shows message/time display or power off channel depending on local settings). Toggles Power LED and the AC outlet (turns both LED and AC outlet on and off). Reboots (restarts) the RG3000 if pressed and held for 5 seconds or more. Menu Displays the Gateway Menu. Info Displays information about the currently selected channel. Guide Displays the program guide.
USING YOUR REMOTE CONTROL The model SRC-300A remote control is to be used with the RG3000. The remote control allows you to control TV viewing from anywhere in your home. Your NSP (or yourself) can program it to operate your TV as well as your RG3000. The remote control operates by sending IR (infrared) signals to the RG3000. Your Network Service Provider programs your remote to operate in your home. Your remote control requires a direct line-of-sight to function.
CHANGING CHANNELS To change the channel using the remote control buttons do one of the following: • • • Press up or down on the channel key (labeled CHAN or Ch). Enter the channel number on the number key pad and press Select. Enter the channel number on the number key pad and wait 5 seconds; the RG3000 tunes to the channel entered. To change the channel using the RG3000 front panel buttons: • Press the up or down key on the front panel.
3. Press SELECT. An options screen is displayed. 4. Use the down (directional) key to highlight “Change Channel Order.” 5. Press SELECT. 6. Follow the instructions in the interactive program guide. 7. When you have completed your selection, press EXIT to return to the previous screen. TO CREATE A FAVORITE CHANNEL LIST 1. Press MENU. The Main Menu screen of your interactive program guide is displayed. 2. Use the down (directional) key to highlight “Setup The Channels.” 3. Press SELECT. 4. 5. 6. 7.
• • The caller’s name The caller’s number You may also receive messages indicating the following conditions. • • Incoming call from: John Smith 555-1122 The caller is out of the area The caller ID information is unavailable Some of the caller information received is marked as private. All caller ID information is added to the Call Log. The RG3000 maintains a log of the last 50 calls. Information that is unavailable appears in the Call Log as unavailable or private.
2. 3. 4. 5. 6. The Main Menu screen is displayed. Use the down (directional) key on your remote to highlight “Parental Control.” Press SELECT. An options menu is displayed. The options include: • Parental Control Locks • Setup Passwords Highlight the action you want to perform. Press SELECT. Follow the instructions on your interactive program guide.
3. Press SELECT. An options menu is displayed. 4. Follow the interactive program guide instructions to set up the times to you want start and stop the recording. User Tip: The record set up can be accessed from the Pay-Per-View menu so your pay-per-view selection can be recorded at the time you choose. When your programming is complete, the following occurs. • • Your VCR begins recording. The record LED on the front panel of RG3000 turns on.
ADVANCED USE You will need the information in this section if you want to change the default settings that were set up by your NSP or reprogram your remote control because it is not working correctly. Note: Your NSP programs your RG3000 and remote control when your system is first connected. The NSP also programs the same Gateway ID (this is the ID of your RG3000) into your remote control.
1. Press and hold the LED key until it starts to blink. If an invalid code is entered or a 20 second lapse in button presses occurs, the LED will turn off and the remote control will return to normal operation. You will need to begin the procedure from step 1. 2. Press the REC key. The LED stops blinking and stays solid. 3. Press and release the D key. The LED temporarily turns off. Releasing the key causes the LED to light up again. 4.
The Remote Control Setup screen will be displayed. Remote Control Setup NLCRGW Press Source or PPV button on Remote now Press EXIT to return to the main menu. 4. Press PPV on your remote control. The screen lists the ID for the remote and shows the Gateway ID. Remote Control Setup NLCRGW Press Source or PPV button on Remote now Remote ID for this Remote is: This remote is set to Control TV: The Gateway ID is set to: 1 1 (Ch 3) 000 Press EXIT to return to the main menu.
DETERMINING THE REMOTE CONTROL ID 1. Press the LED key for 3 seconds until the LED flashes. 2. Press the INFO key. The LED stops blinking at this point and stays on solid. 3. Press the A key and watch the LED. Following are the sequences of flashing that indicate how your remote control ID is programmed. • A short burst of flickering indicates a 0 (zero). A number of longer, steady blinks indicates a non-zero digit. A zero is the only valid value for use with an RG3000.
Follow the steps below to program the TV code when you already know the three-digit code. (For a list of codes, see ”TV and VCR Codes” on page 39.) 1. 2. 3. 4. Press the LED key and hold it down until the LED flashes rapidly. Press the REC key. The LED stops blinking at this point and stays on solid. Press and release the C key. The remote is now in programming mode. Enter the three-digit code that corresponds to the brand name of the TV. See “TV Codes - SRC 300” on page 39.
VERIFYING AND SETTING OTHER FEATURES The TV Setup menu allows you to read and set the TV RF settings, as well as set Secondary Audio, Display Language, the EADS display, TV aspect ratio, and closed captioning options. Access these from the TV Setup Menu. ACCESSING THE TV SETUP MENU To access TV Setup Menu: 1. Press the MENU button on the front panel of the RG3000. The Gateway Menu is displayed on your TV screen.
2. 3. 4. 5. Use the down or up key on the RG3000 or the remote control to scroll to TV Setup. Press SELECT. The TV Setup Menu will be displayed on your TV. Use the down or up key on the remote control to highlight “TV1.” Press SELECT. The Setup 1 menu will be displayed. The selected RF setting is displayed, in this case channel 3 has been selected.
8. Press the EXIT button twice to return to the program screen. DISPLAY LANGUAGE 1. Press the MENU button on the RG3000. 2. 3. 4. 5. 6. 7. 8. 9. The Gateway Menu is displayed. Use the up and down keys to highlight the TV Setup option. Press SELECT. The TV Setup menu is displayed. Use the up and down keys to highlight “TV1.” Press SELECT. The Setup menu is displayed. Use the up or down key on your RG3000 or remote control to highlight Display Language. Press the right key to highlight the default language.
• The emergency message appears at the top of your TV screen. A FLASH FLOOD WARNING HAS BEE If EADS is not enabled, one of the following occurs, depending on the type of EAS broadcast: • You hear a two-tone attention signal. Flash Flood Warning Tune to Channel 6 for information • • A pop-up message appears on your TV screen to advise you of what type of emergency has occurred and the channel you should tune for more information.
The default setting is 16:9. Other choices include 4:3 pan/scan and 4:3 letterbox. Try out different settings to see which you prefer. 9. When you have completed your selection, press EXIT to return to the Main Menu screen. HD COMPONENT OUTPUT RESOLUTION 1. Press the MENU button on the RG3000. 2. 3. 4. 5. 6. 7. 8. 9. The Gateway Menu is displayed. Use the up and down keys to highlight the TV Setup option. Press SELECT. The TV Setup menu is displayed. Use the up and down keys to highlight “TV1.
2. Use the up and down keys to highlight the TV Setup option. 3. Press SELECT. The TV Setup menu is displayed. 4. Use the up and down keys to highlight “Closed Caption.” 5. Press SELECT. The Closed Caption menu is displayed. Setup 1 SEP 18 Closed Caption Status Service Selection Restore Defaults Pen Size Font Style Foreground Color Foreground Opacity Background Color Background Opacity Edge Type 1:42 PM Enabled Primary Language No Auto Auto Auto Auto Auto Auto Auto Use and To select item.
Option Foreground Color Settings ■ ■ ■ ■ ■ ■ ■ ■ ■ Foreground Opacity ■ ■ ■ ■ ■ Auto - Uses the caption author’s recommendation White Black Red Green Blue Yellow Magenta Cyan Auto - Uses the caption author’s recommendation Solid Flashing Translucent Transparent Background Color (same options as Foreground Color) Background Opacity (same options as Foreground Opacity) Edge Type ■ ■ ■ ■ ■ ■ ■ 28 Auto - Uses the caption author’s recommendation None Raised Depressed Uniform Left drop shadow Right dr
CONFIGURATION EXAMPLES Your Network Service Provider installs the RG3000 and connects all your electronic devices to the RG3000. However, you may need the information in this section if you ever want to do any of the following: • • • Move existing devices to a different location Add new devices to your system Reconfigure existing connections Note: The RG3000 should be located in the same area as your TV and home entertainment system.
CONNECTIONS Basic HDTV Connections NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Video In 1 3 4 Y L Pb R Pr CVBS AC-3 IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.0A MAX HD/DVD IN 6 5 Monitor Audio Out Out TEL LINE 120 V ~ 50-60 Hz 3.
VIDEO (composite)/AUDIO-L/AUDIO-R to TV NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVBS AC-3 TEL LINE IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.0A MAX 120 V ~ 50-60 Hz 3.3A MAX TV Video In 3 1 4 Monitor Audio Out Out HD/DVD IN 6 5 AUX S-Video To Converter Video In Audio L VHF/UHF Audio R Control S In Out S-VIDEO/AUDIO-L/AUDIO-R to TV NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVBS AC-3 TEL LINE IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.
TV OUT (VHF) to VCR/TV NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVBS TEL LINE AC-3 IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.0A MAX 120 V ~ 50-60 Hz 3.
S-VIDEO and AUDIO-L/AUDIO-R to audio receiver and TV NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVBS AC-3 TEL LINE IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.0A MAX 120 V ~ 50-60 Hz 3.3A MAX audio receiver AUDIO IN AUDIO OUT TV VHF/UHF IN Video1Video2 S-Video Video In Audio L Audio R S-VIDEO/Digital Audio to audio receiver and TV NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVBS AC-3 TEL LINE IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.
Basic home entertainment center NETWORK IN TV OUT ETHERNET NETWORK IN S-VIDEO Y L Pb R Pr CVB S AC-3 TEL LINE IR BLASTER AUX POWER 120 V ~ 50-60 Hz 3.0A MAX 120 V ~ 50-60 Hz 3.
Advanced home entertainment center with Surround Sound (with Dolby Digital 5.1 capability) ETHERN ET NETWORK IN NETWORK IN TV OUT S-VIDEO Y L Pb R Pr CVBS TEL IR LINE BLASTER AC-3 AUX POWER 120 V ~ 50-60 Hz 3.0A MAX 120 V ~ 50-60 Hz 3.
TROUBLESHOOTING POSSIBLE CAUSES AND SOLUTIONS This section describes what to do if your system is not working correctly. Study the following tables to find possible causes and solutions to the problem. Problem Remote doesn’t work Remote will not accept programming changes Possible Cause Try This Dead batteries. Change the batteries in your remote according to the instructions on page 11. Obstruction between the remote and the RG3000 or IR Transmitter.
Problem VCR will not record Possible Cause Try This VCR is on wrong channel. See “Changing Channels” on page 12. VCR is programmed incorrectly. Refer to the VCR User’s Manual. VCR is not connected properly. See “Connections” on page 30. VCR is connected with RCA jacks and is not in correct mode. Place the VCR on the LINE input. This can be accomplished using the VCR menu or changing the VCR channel until the display on the VCR indicates LINE. Safety tab on tape is broken. Use a new tape.
TV AND VCR CODES TV CODES - SRC 300 This section lists TV models that are compatible with the SRC-300A. If you do not find the TV code you need in the list, call your NSP.
TV and Codes Panasonic: 008, 009, 010, 011, 012, 127, 148, 165, 177, 183, 211, 218, 231, 241, 242 Philco: 005, 006, 010, 024, 025, 027, 052, 067, 068, 072, 098, 110, 149, 175, 176, 183, 216, 224, 237, 251 Philips: 005, 006, 010, 025, 027, 068, 098, 136, 137, 138, 150, 220, 216, 223, 224, 237, 251 Pioneer: 002, 008, 048, 051, 076, 131, 166, 235 Portland: 005, 024, 098, 224 Proscan: 005, 125, 147, 152, 210, 233 Proton: 005, 006, 013, 019, 098, 224 Pulsar: 001, 024, 248 Quasar: 008, 009, 012, 165, 183, 211, 23
VCR CODES This table lists the VCR models and code numbers that are compatible with the IR Transmitter. If you do not find the code you need in the list shown, call your NSP. Not all NSPs support use of the IR Blaster. These codes are exclusively for use with RGs equipped with an IR Transmitter.
VCR and Codes Symphonic: 000 TMK: 036, 208, 240 Tatung: 041 Teac: 000, 041 Technics: 035, 162 Teknika: 000, 035, 037 Thomas: 000 Toshiba: 045, 210, 212, 043, 066, 366 Totevision: 037, 240 Unitech: 240 Vector: 045 Vector Research: 038, 040 Video Concepts: 040, 045, 061 Videosonic: 240 Wards: 035, 060, 062, 000, 047, 212, 240, 042, 048, 072, 081, 149 White Westinghouse: 278, 209 XR-1000: 072, 000, 035 Yamaha: 038 Zenith: 039, 000, 033, 034, 209, 479 Note: The IR Transmitter is not compatible with: • • 42
SPECIFICATIONS Cabling Requirements Input/Output Cable (connector) ETHERNETa RJ-45, female NETWORK IN RJ-45, female NETWORK IN/TV OUT F-type coaxial, female S-VIDEO S-Video circular 4-position Mini-DIN, female Audio/Video: • Y (green) • Pb (blue) & • Pr (red) • AUDIO R (red) • AUDIO L (white) • CVBS (yellow) (composite video) RCA, female AC-3 (black) RJ-45 female optical TEL LINE b RJ-11 jack, female/male IR Blaster 3.
• • • CSA C22.2 No. 60950-1-03 CE ASTM D (mechanical shock and vibration standards) FCC STATEMENT OF COMPLIANCE This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
INDEX A H about this manual 7 Advanced Use 17 Aspect Ratio 25 HD output override 26 HD output resolution 26 B batteries remote control 13 buttons remote control 11 RG3000 9 RG3000, front panel 9, 10 C cable requirements 43 Certifications 43 changing channels 12 using the remote control 12 using the RG3000 buttons 12 channel list select 12 channel order favorite 12 setting up 12 Closed Caption display options 26 closed captioning 15 codes TV (SRC-300A) 39–40 VCR 41–42 Controlling TV Volume 12 I IDs Gat
RG3000 buttons, illustrated 9 RG3000 front panel Channel Down key, about 10 Channel Up key, about 10 Clock Display, about 10 Cursor buttons, about 9 Guide button, about 10 Info button, about 10 Menu button, about 10 Message LED, about 10 On LED, about 10 Power button, about 10 Power LED, about 10 Remote LED, about 10 Select button, about 9 replacing remote control batteries 13 snowy picture 37 VCR will not play tapes 38 VCR will not record 38 TV codes obtaining, using the code search method 21 programming
