User Guide
© 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply.
moto e20 iii Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics 1 1 2 4 6 7 7 9 10 11 About your home screen About your lock screen 11 12 New to Android? 13 If this is your first smartphone If you had an iPhone About your Google account Status bar icons Phone terms you should know Get around on your phone Learn gestures Move between apps and screens
moto e20 iv Add shortcuts or folders Remove shortcuts or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds 37 38 38 40 40 41 Set ringtones Avoid interruptions with Do Not Disturb Stop phone from speaking 41 42 44 Other sound settings 46 Silence “Hello Moto” during power up Turn off charging sounds Apps 46 46 47 About your apps View notifications 47 51 Manage your apps 53 Install or update apps Manage or delete apps Protect against harmful apps Search and brow
moto e20 Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off View and delete call history Make emergency call from locked phone Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Voicemail Use voicemail Send all call
moto e20 Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use battery saving modes Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Scan documents and make copies Network and internet Connect to Wi‑Fi networks Use Airplane mode Control data usage Share your internet connection Connect to VPNs Connected devices Con
moto e20 vii Change font and display size Set lock screen preferences Location Use location services Security 137 137 139 139 141 About security Protect against harmful apps Be ready to find a lost phone 141 142 142 Lock and unlock phone 143 Set screen lock Adjust lock options Unlock with trusted devices Unlock at trusted places Keep phone unlocked while it's on you Use fingerprint security Pin an app screen 143 144 145 146 147 147 149 Accounts Add or remove accounts Change name & info in your Goo
moto e20 Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues Charging problems Battery drains too fast Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer viii 165 165 165 165 166 166 167 168 168 171 171 172 175 1
Set up phone About your hardware Hardware diagram 1. Tray for SIM and SD card 2. Proximity sensor 3. Earpiece 4. Front camera 5. Headset jack 6. Google Assistant button 7. Volume up/down button 8.
Set up phone 1. LED flash 2. Main camera 3. Depth camera 4. Fingerprint sensor 5. Microphone 6. USB-C port for charging, transferring files, sharing connection with tethered devices. 7. Speaker 2 Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
Set up phone • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would slow your phone's performance. Learn more about the differences between portable storage and internal storage. Insert or replace cards 1.
4 Set up phone 4. Push the tray back into the phone. 5. If you inserted an SD card, format it now. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs. If you see , troubleshoot the issue. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps.
5 Set up phone 2. To ensure you don’t miss any messages or calls: a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister your phone.) b. Turn off FaceTime. (Settings > FaceTime > 3. Download the Google Go Drive app on your iPhone. 4. On your iPhone, open Drive and then: off.) a. Sign in with your Google account. If you don’t have one, you can create it now. b. Touch > Settings > Backup and start the backup. 5. Wait for the backup to complete. 6.
6 Set up phone • Text messages • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone.
7 Set up phone 2. Select options: • Touch Cellular data and select a SIM. • Touch Allow calls and either assign a SIM or touch Ask every time. • Touch SMS and select a SIM. You can also touch & hold in quick settings to switch between SIMs for mobile data. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: 1. Touch 2.
8 Set up phone • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): 1. Open the Gmail app. 2.
Set up phone 9 Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: 1. Go to Settings > About phone. 2. Touch Emergency information. 3. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information 1.
10 Set up phone 3. Turn it on or off . To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert. You can turn most alerts off or on and adjust alert notification settings.
11 Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch . You can add more pages to the right as needed. To add a page, drag an app shortcut to the edge of the current page and place it on the new page. Swipe right or left to move between pages. Here are the parts of your home screen: 1. Status bar: Displays the time and icons that tell you about your phone's battery and network connections.
12 Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen.
13 Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom. • The icons at the top of your home screen tell you important stuff at a glance, like your phone’s battery level and network connection, and whether you’ve missed a call.
Learn the basics : New to Android? In most apps you can touch 14 or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings. If your phone is using too much data, you can also stop accounts from auto-syncing. Use Wi-Fi to conserve cellular data.
Learn the basics : New to Android? • 15 Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed. • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access.
Learn the basics : New to Android? 16 Learn about Google apps Many Google apps, like Gmail, Chrome, Gallery , and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons The status bar at the top of the home screen contains icons that help you monitor your phone.
Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, or . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network. Connected to different cellular/mobile network (roaming). Data Saver is on, preventing apps from using background data. Wi‑Fi network within range.
Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by USB cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google Go backup in progress. Google Go backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on.
Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Screen recording in process. Focus mode is on.
Learn the basics : New to Android? 20 Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
Learn the basics : New to Android? 21 short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network. software update An update to your phone's operating system that typically includes new features and fixes reported problems.
Learn the basics : Get around on your phone 22 Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like turning on the flashlight. Touch, drag, swipe, zoom Gesture Touch Description Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). Touch & hold Press and wait before lifting one finger.
Learn the basics : Get around on your phone Pinch in to zoom 23 Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Open camera with Power button Don’t miss a shot! Open your camera from any screen, even your lock screen. Just press the Power button twice quickly. Your viewfinder opens, and you’re ready to shoot. If you don’t want others to access your camera, you can turn this gesture off.
Learn the basics : Get around on your phone 24 Open Google Assistant Swipe diagonally from either lower corner of the screen. Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps. Tip: For visual assistance, you can add to open the Accessibility Menu or magnify what's on the screen.
Learn the basics : Get around on your phone Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record 25
26 Learn the basics : Get around on your phone Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch • Or, open the . Settings app. Tip: You can search the Settings app to find what you need quickly.
Learn the basics : Get around on your phone 27 Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off. • When you bring the phone to your face to speak into it during calls, the screen turns off to prevent accidental touches. When you pull the phone away from your face, the screen turns on so you can use it.
28 Learn the basics : Get around on your phone 1. Touch to toggle the phone ringtone and notification sounds between on only , silent , and vibration . 2. Slide to adjust media volume. 3. Touch to mute media volume. 4. Touch to access all volume controls (call, ring, alarm, media). Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button.
29 Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: 1. Open quick settings. 2. Touch or . Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: 1. Go to Settings > System > Gestures. 2. Touch Fast flashlight and turn it on or off.
30 Learn the basics : Frequently used tools 2. Wait for a response. 3. Say “Navigate to [destination].” Use clock and weather widget Add widget to home screen Check the time and get quick access to alarms, your calendar, and the weather. If the widget is missing, you can restore it by clearing the launcher app's storage. Clearing storage also resets home screen icons to their original settings and removes shortcuts or folders you added to the home screen; it does not remove apps from the app tray. 1.
31 Learn the basics : Frequently used tools 2. Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location 1. Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch . 2. Touch Add new location. 3. Enter a city name or ZIP code, then touch 4. Touch the city to add. 5. When you add a city, it is set to show on the widget.
Learn the basics : Frequently used tools Manage time spent on your phone Understand your habits 1. Go to Settings > Digital Wellbeing & parental controls. 2. If this is your first time using this feature, touch Show your data. 3. Review the chart to see: 4. • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
33 Learn the basics : Frequently used tools 3. Do one of the following: • To turn it on, touch Turn on now. • To have it turn on automatically, touch Set a schedule, then select days of the week and start/end times. When Focus mode is on: • You'll see • You won’t be able to use the selected apps and won’t get notifications from them. Tip: To add in the status bar. Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it.
34 Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch . To make the keyboard larger, turn your phone horizontally. If your screen doesn’t rotate, check your autorotate setting. Tip: If you installed other keyboards, you'll see To switch to a different keyboard, touch next to the navigation buttons when you're typing. .
35 Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. • If you don’t like a suggested word, touch & hold it, then drag it to . You can limit or turn suggestions off.
36 Learn the basics : Work with text 2. Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google . Translate app.) 3. To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it).
Personalize your phone : Home screen 37 Change wallpaper You can change the background image on your home screen or lock screen. 1. Touch & hold a blank area on your home screen, then touch Wallpapers. 2. Touch a wallpaper or photo to use. 3. Touch Set wallpaper. 4. Select whether you want to use the wallpaper on your home screen, lock screen, or both. If your photo is too large Open the photo and take a screenshot of it. Then edit the screenshot as needed and set it as the wallpaper.
Personalize your phone : Home screen 38 To add a folder on your home screen: 1. Touch & hold an app shortcut on your home screen. 2. Drag it onto another to group them together, then release when a circle forms around them. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name.
Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then drag it to Uninstall.
Personalize your phone : Lock screen 40 Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. 1. Go to Settings > Display > Advanced. 2. Touch Screen saver. 3. Do any of the following: • To change screen savers, touch Current screen saver, then select one. To set options for that screen saver, touch . • To preview your selection, touch Start now.
41 Personalize your phone : Sounds Set ringtones Change default call ringtone 1. Go to Settings > Sound. 2. Do one of the following: 3. • If your phone has one SIM card, touch Phone ringtone. • If your phone has dual SIMs, touch the SIM. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone. • For silence, touch None at the top of the list.
42 Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch . Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .
43 Personalize your phone : Sounds Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People 1. Go to Settings > Sound > Do Not Disturb. Or, in quick settings, touch & hold 2. Touch People. 3. Choose what and who to allow. . • Conversations: Allow all or priority conversations, or allow none. Touch to make selections. • Calls: Allow calls from starred contacts, other contacts, all callers, or none.
44 Personalize your phone : Sounds 3. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. • Custom: Start with not seeing or hearing notifications, and make small adjustments, like allowing the notification light to blink.
Personalize your phone : Sounds 45 1. Press & hold both Volume Up and Down buttons for three seconds. If TalkBack was reading the screen, this pauses readout so you can update settings more easily. 2. Go to Settings > Accessibility. 3. Turn off all screen readers, such as TalkBack or Select to Speak.
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: 1. Go to Settings > Sound > Advanced. 2. Turn Power on sounds off . You can't adjust the volume level for this sound. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: 1. Go to Settings > Sound > Advanced. 2. Turn off Charging sounds and vibration.
Apps 47 About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Your icons might be square, not round. Icon App Description Assistant Use your voice to control your phone. Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars.
Apps 48 Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Duo Make video call with your friends across Android and iOS. FacebookLite Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses.
49 Apps Messages Send and receive text messages. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Settings Customize your phone settings. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.
50 Apps Switch between recent apps 1. Touch to see your recently used apps. Or, if you're using gesture navigation, drag up from the bottom of the home screen, hold, then let go. 2. In your list of recent apps: • Touch any app screen to return to it. • Swipe left or right to see more apps. • Swipe an app up to remove it from the list. • To clear the list, swipe all the way right and touch Clear all. Tips: • Touch twice to switch between your two most recently used apps.
51 Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details.
Apps 52 Many notifications include actions at the bottom that let you complete common tasks without opening the full app. If you have several notifications, these actions are hidden. When you see , touch it to reveal actions. Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app.
53 Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: 1. Open the Play Store app. 2. Browse by category or search. 3. Touch an item to see a description, read reviews, and download it.
54 Apps : Manage your apps 4. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually 1. Open the Play Store app. 2. Touch your profile icon 3. Under Updates available: > Manage apps & device. • Touch Update all. • Or, to update a specific app, touch See details, then touch Update by its name. Tip: To read the summary of what changed, touch the app name before you update it.
Apps : Manage your apps 55 Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by app: 1. Go to Settings > Apps & notifications > See all # apps. 2. Touch the app name. 3.
56 Apps : Manage your apps Exit safe mode Press & hold the Power button, then touch Restart . Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. 1. Go to Settings > Apps & notifications > See all # apps. 2. Select the app. 3.
57 Apps : Manage your apps • Photos and videos (synced to your Google Gallery library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: 1. Go to Settings > System. 2. Touch Backup. 3. Turn Backup by Google One on 4. If you have multiple Google accounts, touch Account to select an account. 5.
58 Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: 1. Press the Google Assistant button. 2. Tell the assistant what you're looking for. For example, search for a local restaurant by saying “Find [restaurant name].” 3.
59 Apps : Search and browse If it doesn't work: • Make sure Location is enabled. • Touch > > Settings and turn Nearby places on. Delete Google search history Read Google's help for instructions. Use search engine other than Google To use a search engine other than Google: 1. Search for “search engine” in Play Store and install one of the apps. 2. Open that app to search. Search your phone Find an app 1. Swipe up from the bottom of the home screen to open your app list. 2. Touch 3.
60 Apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. 1. Open the 2. Go to a site by touching the bar at the top and typing the address. 3. On a web page: Chrome app. • To bookmark it, touch > • To search for text on that page, touch > Find in page. • To open a link, touch it.
Apps : Search and browse 2. Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. 3. Touch the app to use.
62 Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
63 Apps : Text messaging 2. Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. • To open an attached photo, slideshow, or any type of attachment, touch it. • To save an attachment, touch & hold it, then touch • To find a message, touch . . at the top of your message list and enter search terms.
64 Apps : Text messaging 2. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. . Forward a text message 1. Open the 2. Open the conversation. 3. Touch & hold the message. 4. Touch > Forward. Messages app. Copy text from a message 1. Open the 2. Open the conversation. 3. Touch & hold the message. 4. Touch Messages app. . You can now paste it elsewhere, like in an email you're composing.
65 Apps : Text messaging 3. 4. Do one of the following: • Touch & hold • Touch Touch to start recording a voice message. When done, lift your finger. to capture or attach a photo or video, or attach a contact card. . To learn more, touch > Help & Feedback in the Messages app. Fix a problem If you're having trouble attaching files, check that: • Cellular data is turned on. • Your data plan supports MMS (multimedia messages).
66 Apps : Text messaging To select a different app to send and receive text (SMS) and multimedia (MMS) messages: 1. Go to Settings > Apps & notifications. 2. Touch Default apps > SMS app. Or, touch Advanced > Default apps > SMS app. 3. Touch the app to use. Control notifications for text messages If you use the Messages app: 1. Open the 2. Touch > Settings. 3. If you have dual SIMs, touch General. 4.
67 Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. 1. To open email from a notification, swipe the status bar down and touch the notification: • A single email notification opens the message directly. • A multiple email notification opens the email list; touch an email to open it.
68 Apps : Email To view sent email, drafts, recently deleted email, and other categories, touch . To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch . To delete multiple emails, go to your email list, touch & hold each message to delete, then touch . To delete large quantities of email, sign into your email account on your computer, and see your email provider's help for more information.
Apps : Email 3. 4. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch . Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: 1. Open the Gmail app. 2. Touch 3. Touch Images > Ask before displaying external images. > Settings, then touch the account name.
70 Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any webenabled device or computer when you've signed in to your account. You can: • Review existing events. • Create new events. • Control notifications for events. Your calendar can automatically create new events based on your incoming Gmail messages.
71 Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events. 1. Open the Calendar app and touch 2. Touch the account name to associate the event with the calendar you want. 3. Enter the start time and other details. 4.
Apps : Calendar app 2. Touch Notifications. 3. Adjust notification settings. 72 If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
73 Apps : Clock app Set alarms Set alarm by touch 1. Open the Clock app. 2. Touch 3. Adjust alarms: 4. . • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch . . To control general alarm settings, like alarm volume and snooze duration, touch > Settings. Set alarm by voice 1. Press the Google Assistant button. 2. When prompted to speak, say your command. For example: “Set alarm for 7:45 p.m.
74 Apps : Clock app 4. Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. • To reset the counter to the original time, touch • To add a timer, touch Add timer. • To delete a timer, touch Delete. • To change the timer's sound, touch > Settings > Timer sound.
75 Apps : Clock app Set date and time automatically 1. Go to Settings > System > Date & time. 2. Turn on Use network-provided time and Use network-provided time zone. Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays. Set date and time manually 1. Go to Settings > System > Date & time. 2. Turn off Use network-provided time. 3. To make corrections, touch Date and Time.
76 Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: • On the Incoming call screen, touch Answer. • On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.
Calls, contacts, voicemail : Phone calls • 77 Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting. Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
78 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the call. (If you don't see search box. You'll see a list of matches. Just touch one to , swipe down to close the dialer.) Or, to see your contact list, touch Call a favorite Touch the Call nearby place Touch . Swipe through and touch the person to call. tab. and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number.
Calls, contacts, voicemail : Phone calls • Mute your microphone. Touch 79 . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, swipe up from the bottom of the screen.
80 Calls, contacts, voicemail : Phone calls 3. Download the app you want to use. Make conference calls To make a conference call: 1. Call the first person. 2. To call the next person: a. Touch . This puts the first call on hold. 3. b. Enter the number. c. Touch . To join the calls after the second person answers, touch . Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.
81 Calls, contacts, voicemail : Phone calls 2. Touch > Settings > Blocked numbers. 3. Turn Unknown on . Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone numbers that aren't stored in your contacts. Unblock a number From the Phone app: 1. Touch > Settings > Blocked numbers. 2. Touch From the by the number to unblock. Messages app: 1. Touch > Spam & blocked. 2. Touch the blocked conversation. 3. Touch UNBLOCK.
82 Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: 1. Touch . 2. Touch . 3. You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) 4. To learn more about a call, touch it, then touch . To see only your missed calls: 1. Touch 2. Touch > Call history. 3. Touch Missed. .
83 Calls, contacts, voicemail : Phone calls 6. 7. Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: 1. Touch . 2. Touch . 3. Touch & hold the number. 4. Touch . To delete all calls: 1. Touch 2. Touch > Call history. 3. Touch > Clear call history. .
Calls, contacts, voicemail : Contacts 84 Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app 1. Open the 2. Touch 3. If you're using more than one account, the account that will be synced with your new contact appears at the top. To change accounts, touch . 4. Touch a text box to type the name and details. Fill in as much or as little information as you'd like.
85 Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. 1. Open the 2. Touch the person's name. 3. Adjust settings as needed: Contacts app. • To assign a custom ringtone, touch > Set ringtone. • To send calls directly to voicemail, touch > Route to voicemail. You can also block calls.
86 Calls, contacts, voicemail : Contacts 2. In your contact list, touch & hold the first contact. 3. Touch the other contacts to delete. 4. Touch . Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: 1. Touch the contact icon (photo or other icon). 2. Touch . Sort contacts Sort contacts in Contacts app 1. Open the 2. Touch 3. Set options: Contacts app. > Settings.
87 Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch . Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment.
Calls, contacts, voicemail : Voicemail 88 Use voicemail Listen to voicemail If you've set up voicemail, you'll see 1. 2. in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch • Or, touch . , then touch & hold 1. When connected, follow your carrier’s system prompts. If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see in the status bar.
Calls, contacts, voicemail : Voicemail 3. Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: 1. Call yourself from another phone and leave a short message. 2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar. Send all calls from contact to voicemail To send all calls from a certain person to voicemail: 1. Open the 2. Touch the contact's icon. 3.
90 Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe . left. Take a photo 1. If needed, adjust settings such as flash or photo size. 2. Frame your subject: 3. • To zoom, pinch in or out. • To set focus location, touch the viewfinder where you want the focus. • To change the exposure, touch the viewfinder then slide .
91 Photos and videos Take a panoramic photo 1. On the viewfinder, touch 2. Frame one side of the scene. 3. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. 4. When you reach the end of your scene, touch > . . Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like. 1. On the viewfinder, touch 2. Be sure you're within 1.5 meters (5 feet) of your subject.
92 Photos and videos Take screenshots Take a screenshot 1. 2. Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Touch • Press & hold Power and Volume Down simultaneously until the screen is captured. to see recent apps, then touch Screenshot. Do any of the following: • Touch Share, then select how to share it. • Touch Edit, then select a filter, rotate, or crop the image. Touch Done to save or changes.
93 Photos and videos 3. If needed, adjust settings: • To record a selfie video, touch • To turn the light on, touch • To use location tags, touch • To change video resolution, touch . . and turn GPS location info on . and touch Video size. Lower resolution videos take up less space, but have lower image quality. 4. To start, touch 5. While recording, you can: 6. . • Take a photo during your video by touching • Pause recording by touching To stop, touch . . .
94 Photos and videos 3. Touch Start to start the countdown timer. While recording, you'll see 4. in the status bar. To stop recording, swipe down from the top of the screen and touch the red Recording screen notification. View recordings To view a recording immediately after you capture it, swipe down from the top of the screen and touch the notification. To view any time, open the Gallery, Files, or other media viewing app, and look for the Screen record folder.
95 Photos and videos • Low-light indoor photos • When you want to use the flash or the front camera When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in the viewfinder. Consider whether HDR mode would improve the photo or not. Use beauty filter Your camera includes a filter that can: • Soften and even skin tone • Brighten face • Add a rosy tone To use the filter: 1. On the viewfinder, touch 2.
96 Photos and videos 3. Select size to use for new photos: • To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen mode. • To print 5"x7" or 8"x10" photos, use 4:3 standard mode. • In general, use smaller file sizes (MP) for photos you'll share; use larger sizes for photos you'll print or edit. Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card.
97 Photos and videos 2. Touch Quickly open camera and turn it on or off . Delete photos and videos From the Camera app 1. Touch the photo thumbnail (right of 2. Touch . From the 1. 2. ). Gallery app From the list of thumbnail photos: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch . Fix a problem If you’re having problems, try these troubleshooting steps. Edit photos and videos Edit photos 1.
Photos and videos : Find, share, upload 98 Find photos and videos Photos/videos you took To browse for photos or videos: 1. Open the 2. Touch Photos or Folders. 3. Touch a thumbnail to open the photo or video. Gallery app. Photos/videos from text messages To find photos you've saved from text messages: 1. Open the 2. Touch Folders. 3. Touch the name of your messaging app. (Swipe left if needed.) Gallery app. Photos/videos from WhatsApp, Instagram, other apps 1. Open the 2. Touch Folders.
Photos and videos : Find, share, upload Pictures/[app] 99 Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. You can also move photos from internal memory to SD card. To share wirelessly: 1.
Photos and videos : Find, share, upload Nearby Share 100 Good for: • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: • The other phone must be within 1 foot (30 cm). • No Wi-Fi or cellular data connection required. Learn more.
Photos and videos : Find, share, upload • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges.
Photos and videos : Find, share, upload To learn more, read Google's help.
103 Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. 1. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations. Even when you listen through your phone's speaker, Bluetooth wireless speakers, or wireless headphones, you still need the wired headphones as your antenna. 2. Open the FM Radio app. 3.
104 Music Record current station 1. On the 2. To stop recording, touch 3. If desired, edit the recording's name. 4. Touch DONE. tab, touch to start recording. To listen to a recording, touch . > Recordings > . To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch > Settings > Storage location. Set sleep timer for radio 1. Touch 2. Select a duration of time to listen.
105 Music Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: 1. Pair your phone with the device receiving the music. 2. On your phone, open the Files app and touch Browse > Audio. 3. Touch & hold the file. 4. Touch 5. Touch the name of the paired device.
Music 5. 106 Change the USB connection type to allow MIDI connection: a. Swipe down from the top of your home screen and touch the Charging this device via USB notification. b. Touch MIDI.
107 Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. 1. Connect your phone to the charger that came with your phone. Other chargers, including laptops, can charge more slowly. 2. Insert the plug into an electrical outlet.
108 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: 1. Go to Settings > Battery > > Battery usage. 2. Touch > Show full device usage. 3. Swipe up to view the list of apps and features using power since the last full charge. 4. Touch the app or feature using a lot of power. 5. Under Manage battery usage, touch options for reducing the power usage.
109 Battery 1. Open quick settings, then touch & hold 2. Touch Battery Saver > Set a schedule > Based on percentage. 3. Move the slider to adjust the percentage when Battery Saver switches on. . Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: 1. Open quick settings, then touch & hold 2. Touch Battery Saver. 3.
Storage 110 About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed. SD card storage You can insert an SD card in your phone and use it as one of two formats: portable storage or internal storage. Be sure to buy the right type of card, depending on how you're going to format it.
111 Storage If you don't see suggestions to free up space, check that suggestions are on: 1. Open the Files app. 2. Touch 3. Touch Notifications and turn on > Settings. ones you want to receive. Free up space manually To free up space: 1. Open the Files app. 2. Touch Browse. 3. Touch a category (apps, images, videos, etc.) to view that type of item. 4. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall.
112 Storage 4. Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD card. 5. Select your SD card, then touch Move. Move apps from SD card to phone When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card to portable storage or remove it from the phone to reformat and use in another device, first move the apps from SD card storage to your phone's internal storage: 1. Go to Settings > Storage. 2.
113 Storage Format SD card You'll need to choose one of two formats for your SD card: • Use as portable storage if you want to move the card to other devices to access your media. • Use as internal storage if you need more device storage to install large apps and games and plan to use the card only in your phone.
114 Storage 3. Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch • To delete a file, touch & hold it, then touch . . Tip: To access downloads from a computer, connect your phone with a USB cable. Then open the phone's internal storage, and look for files in the Downloads folder.
Storage 115 Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. 1. Open the Drive app. 2. Touch 3. Align your phone over the document to scan and touch 4. Touch 5. Optionally: > . . . • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan).
116 Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch . Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead. Search for available networks 1. Open quick settings, then touch & hold 2. Turn Use Wi-Fi on . . You'll see a list of available networks. If a network needs a password, you'll see 3. .
117 Network and internet 1. Open quick settings, then touch & hold 2. If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. 3. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget. . Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off.
118 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit Sometimes it's easy to exceed your data plan limit without realizing it.
119 Network and internet Restrict for specific apps indefinitely 1. Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold . 2. If you're using two SIMs, touch the SIM name. 3. Touch App data usage. 4. Touch an app, then turn Background data off . Tip: You can also restrict background data for Wi-Fi networks. Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.
120 Network and internet 2. 3. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see 4. in the status bar. Set up the connection. To connect Do this A phone a. On your phone, next to the hotspot's name, touch b. Use the other phone's camera to scan the QR code that provides the password. a. Open the device’s Wi-Fi settings. b.
Network and internet 1. Go to Settings > Network & internet > Hotspot & tethering. 2. Touch Wi-Fi hotspot. 3. Add devices: 121 • If the device is already connected, touch it and touch ADD WHITELIST. • Otherwise, touch + Manually Add WhiteList Device, type a name and the device's MAC address, then touch ADD WHITELIST. The added device will appear in your list. To remove a device from the list, touch it, then touch Remove. Block a connected device 1.
Network and internet 122 To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer. Bluetooth tethering To connect a device to the internet using your phone's cellular data and a Bluetooth connection: 1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. 2. Turn on Bluetooth on your phone and pair with the other device. 3.
123 Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. 1. Open quick settings. 2. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device. 1. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so that your phone can find it.
124 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: 1.
125 Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: 1. On the device you want to connect, set up Wi-Fi Direct. For instructions, see that product's user guide. 2. On your phone, go to Settings > Network & internet > Wi‑Fi > Wi-Fi preferences. 3.
126 Connected devices 1. Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. 2. In a cast-compatible app (like YouTube), touch If you don't see . or don't see your TV listed in the casting options, try these troubleshooting steps. While casting: • You’ll see • You can still make and receive calls and use your phone’s other features. in the status bar.
127 Connected devices If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another Android phone near you without using an internet connection. Turn sharing on/off To turn it on: 1.
128 Connected devices Choose who can see you for sharing No one can share with you when your screen is locked. To adjust who can share with you when your screen is unlocked: 1. Open quick settings and touch . Or, go to Settings > Connected devices > Connection preferences > Nearby Share. 2. Touch Device visibility and choose who can see your phone for sharing: • All contacts: Your phone is visible to your contacts who are nearby while your screen is on and unlocked.
Connected devices 3. 129 Change the USB connection type to allow file transfers: a. Swipe down from the top of your home screen and touch the Charging this device via USB notification. b. To transfer any type of file, touch Media device (MTP). Or, to transfer only photos and videos, touch Camera (PTP). Transfer files On a Windows computer: 1. Ensure the phone is properly connected to the computer using the steps above.
130 Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: 1. Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network. • If your printer supports Wi-Fi Direct, set up a direct connection between the phone and printer. 2. Go to Settings > Connected devices > Connection preferences > Printing. 3. Touch Default Print Service to automatically find your printer.
Other settings : Apps & notifications 131 Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file. To set a default when asked: 1. Touch the app to use. 2. Pick how often you want to use that app for this action: Always or Just once.
132 Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details). • Unrestricted data: Allow certain apps to use background data even when Data Saver is on. Learn more.
133 Other settings : Apps & notifications Option 1: On a notification 1. Touch & hold a notification. 2. Touch Silent. Option 2: In Settings 1. Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. 2. Touch the type of notification to change. 3. Touch Silent. To hide status bar icons for all silent notifications: 1. Go to Settings > Apps & notifications > Notifications. 2. Touch Advanced. 3. Turn Hide silent notifications in status bar on 4.
134 Other settings : Apps & notifications 2. Touch Default. To let an app's notifications be heard when Do Not Disturb is on: 1. Go to Settings > Apps & notifications. 2. Touch See all # apps select the app, and touch Notifications. 3. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb on . Turn notifications on for an app If an app isn't sending notifications but you want it to: 1. Go to Settings > Apps & notifications > Notifications. 2.
135 Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide . Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: 1. Go to Settings > Display. 2. Turn Adaptive brightness off. Use Dark theme Give your eyes and battery a break by changing to a dark background.
136 Other settings : Display 2. Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Eye comfort on or off at any time, open quick settings and touch or . If it's not in quick settings, add it by turning Eye comfort on for the first time. Go to Settings > Display > Eye comfort > Turn on now.
Other settings : Display 137 Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. 1. Go to Settings > Display. 2. Touch Advanced > Colors. 3. Choose one: • To see the most accurate colors, touch Natural. • To see accurate colors with more vividness, touch Boosted. • To see the most vivid colors, touch Saturated. Tips: • If colors don't appear as you expect, troubleshoot the issue here.
Other settings : Display 138 1. Go to Settings > Display > Advanced > Lock screen. 2. Touch Add text on lock screen. 3. Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password.
139 Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them. Turn location on or off To control what location information your phone can use: 1.
Other settings : Location 140 Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. 1. Turn location off and then on again. 2. Turn airplane mode on, wait 15-20 seconds, then turn it off again. 3. If you're using a case, remove it and check if GPS is working. The case might be obstructing the sensor. 4. Check if Battery Saver is on. To save power, when Battery Saver is on, your phone disables location services. 5.
Other settings : Security 141 About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place (like home or work), or until you set your phone down. • You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
142 Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it. To see the results or to rescan: 1. Open the Play Store app. 2. Touch your profile icon 3.
Other settings : Security : Lock and unlock phone 143 Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock 1. Go to Settings > Security. 2. Touch Screen lock and select the type of lock you want. Some lock options aren't available if you added a VPN or a work (corporate) email account to your phone.
Other settings : Security : Lock and unlock phone 144 Remove screen lock 1. Go to Settings > Security. 2. Touch Screen lock. 3. Enter your current PIN, password, or pattern to confirm your identity. 4. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: 1. Go to Settings > Security. 2.
Other settings : Security : Lock and unlock phone 145 Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. 1. Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. 2. Go to Settings. 3. Touch Security > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services.
146 Other settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. 1. Make sure you have: • Set a screen lock on the phone. • Turned on location services. • Entered your Home and Work locations in Maps ( 2. Go to Settings. 3. Touch Security > Smart Lock.
Other settings : Security : Lock and unlock phone 147 Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). 1. Make sure you have set a screen lock. 2. Go to Settings. 3. Touch Security > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services.
Other settings : Security : Lock and unlock phone 148 Remove a fingerprint 1. Go to Settings > Security. 2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. 3. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity. Tip: You can temporarily tighten security by turning off fingerprint unlocking and lock screen notifications with Lockdown mode.
149 Other settings : Security : Lock and unlock phone Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed. 1. Turn your phone off and then on again. 2. Check if a software update is available for your phone. 3. Check for app updates. Open the Play Store app and your profile icon 4. > My apps & games. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Other settings : Accounts 150 Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account. To add a Google account: 1. Go to Settings. 2. Touch Accounts > Add account. 3.
Other settings : Accounts 2. Touch the account name. 3. Touch Remove account. 151 Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name & info in your Google account You can update, add, and remove basic info for your Google account: 1. Go to Settings > Google Go > Manage your Google Account. 2. Touch Personal info. 3. Update information as needed.
152 Other settings : Accounts To see if your other apps can auto-sync: 1. Go to Settings > Accounts. 2. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps 1. Go to Settings > Accounts. 2. If you have multiple accounts on your phone, touch the one you want. 3. Touch Account sync. 4. Turn off the apps you don’t want to auto-sync.
Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. • Reviewing your location history.
154 Other settings : Accessibility Visual assistance Adjust colors if you’re color blind 1. Go to Settings > Accessibility. 2. Touch Color correction and turn Use color correction on 3. Touch Correction mode and choose an option. . How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright. Red, orange, and yellow appear greener.
155 Other settings : Accessibility 2. Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Turn touch sounds on/off 1. Go to Settings > Sound > Advanced. 2. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound.
156 Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the • Or, during voice readout, repeatedly press a Volume button. slider to adjust the level. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility feature associated with this shortcut. Or, turn TalkBack off: 1.
157 Other settings : Accessibility Use accessibility shortcuts Use accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To turn it on: 1. Go to Settings > Accessibility. 2. Touch Accessibility Menu. 3. Turn Accessibility menu shortcut on . Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on . If you're using gesture navigation: 1. Use two fingers to swipe up from the bottom of the screen.
158 Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch . You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: 1. On the keyboard, touch 2. Touch Theme. 3. Select a color to use as the background. 4. Touch Apply. . To adjust the keyboard’s height for more comfortable typing: 1.
159 Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: 1. On the keyboard, touch 2. Touch Glide typing. 3. Turn Enable glide typing off . . Limit or turn off suggestions 1. On the keyboard, touch 2. Touch Text correction. 3. Adjust settings: • .
Other settings : System : Languages & input 1. On the keyboard, touch 2. Touch Languages. 3. Touch ADD KEYBOARD. 4. Select the language. 5. Touch Done. 160 . Then, switch between languages on the keyboard by touching .
161 Other settings : System : Gestures Open camera with Power button You can customize the Power button so that pressing it twice opens your camera. 1. Go to Settings > System > Gestures. 2. Touch Quickly open camera and turn it on . Change System navigation You can select which navigation option to use for moving between apps and screens. 1. Go to Settings > System > Gestures. 2. Touch System navigation. 3.
Other settings : System : Gestures To control the chop gesture: 1. Go to Settings > System > Gestures. 2. Touch Fast flashlight and turn it on or off. Flip to silence You can place your phone face down on a flat surface to silence incoming calls and alarms, and to turn vibration on. To enable this gesture: 1. Open the 2. Touch > Flip To Silence and turn it on Phone app. . Prevent accidental touches Set your phone to prevent unintended calls or actions when it’s in your pocket. 1.
Other settings : System 4. If you have multiple Google accounts, touch Account to select an account. 5. Follow the onscreen instructions. 163 To back up other files that aren't automatically backed up, like attachments or downloads: 1. Open the 2. Touch 3. Touch Upload, then choose the files or folder to upload. Drive app. . Manage your backup in Drive On your phone: 1. Open the 2. Touch Drive app. > Backups. To learn about managing phone backups from a computer, read Google's help.
Other settings : About phone 164 Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
165 Fix a problem : Hardware issues Phone is slow or unstable Pinpoint the problem What type of issue are you seeing? • If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on your phone. Try the troubleshooting steps below. • If the problem is specific to one app, try these app-specific troubleshooting steps. • If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a problem with your connection.
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data 166 Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. • Reduce your phone's display brightness.
Fix a problem : Hardware issues 2. 167 Troubleshoot your phone: a. Check if a software update is available for your phone. b. Check available storage and clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data. 3. Troubleshoot your apps: a. Check for app updates. b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
168 Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off . Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Eye comfort is on turn it off • and .
Fix a problem : Hardware issues 169 Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: 1. Turn your phone off and then on again. 2. Inspect card for damage or alignment issue: 3. 4. 5.
Fix a problem : Hardware issues 1. Open the app from which files are missing. 2. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: 1. Use a USB cable that’s capable of data transfer and isn’t for charging only. 2. Be sure you have set the USB connection type to allow file transfer.
171 Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing If disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see 1. or in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again. Press and hold the Power button, then touch Power off.
Fix a problem : Call and SIM issues 172 Have signal, but can’t make calls 1. Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. 2. Clear the cache for the Phone app. 3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 4. Check if a software update is available for your phone. 5. Reset the phone. Phone doesn’t ring or ring loud enough 1.
Fix a problem : Call and SIM issues 173 Screen goes black 1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue. 2. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. 3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Calls are dropping 1. Check your signal strength: • 2.
Fix a problem : Call and SIM issues 6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 7. Reset the phone. 174 Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset 1. Make sure the headset is inserted completely into the headset jack. 2. If you are using a case or cover, remove it and re-insert the headset to see if it was interfering. 3.
175 Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. 1. Make sure the USB plug fits securely into the phone. 2. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button. 3. If you're charging by connecting to a wall outlet: 4. • If the outlet is controlled with a switch, check that it is turned on.
Fix a problem : Battery issues 176 If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. 1. Press and hold the Power button. 2. Touch Restart. 3. Plug your phone in and charge it normally. Tip: You can adjust settings to extend your battery life.
Fix a problem : Bluetooth, Wi-Fi, USB issues 177 Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: 1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning. 2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on.
Fix a problem : Bluetooth, Wi-Fi, USB issues 4. 5. 178 Check that Media audio is on: a. Go to Settings > Connected devices. b. Next to the paired device, touch c. Make sure Media audio is checked. . If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: 1. Check that other devices paired with your phone aren't getting your calls. 2. Check that Phone audio is on: 3. a. Go to Settings > Connected devices.
Fix a problem : Bluetooth, Wi-Fi, USB issues 179 1. Check battery level on your phone and Bluetooth device, and charge if either is low. 2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. 3. On your phone, turn Bluetooth off and then on again. 4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the phone. 5. Power cycle both your phone and the Bluetooth device.
Fix a problem : Bluetooth, Wi-Fi, USB issues 180 Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: 1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. 2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the encryption type and security settings match on the device and your phone. 3.
Fix a problem : Bluetooth, Wi-Fi, USB issues 3. To test the USB port on your computer, connect a different device to your computer.
182 Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. 1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them. 2. Perform an external reset of your phone.
Fix a problem : Account and sign-in issues 2. 183 Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data. 3. Check if you have account issues. For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in to your account in other ways and on another device.
184 Fix a problem : App issues App problems App missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall it. App crashes, won’t open, or isn’t working After each step, check to see if the issue is fixed: 1. Turn your phone off and then on again. Press and hold the Power button, then touch Power off. 2.
Fix a problem : App issues 4. 185 Go to the developer’s website for support. a. Open the Play Store app. b. Touch your profile icon c. Touch the app and swipe down to see a link to the website. > My apps & games. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. • Avoid zooming when taking a photo.
Fix a problem : App issues 4. 186 Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. 5. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error. If so, replace the SD card with a new card. Make sure the new card is certified A1 and has a fast write speed.
187 Fix a problem : App issues Can't hear notifications 1. Adjust your notification settings. 2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages 1. Change your preferred network to Global. (Not all carriers support this feature.) 2.
Fix a problem : App issues Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.
Fix a problem : Maintenance procedures 189 Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: 1. Go to Settings > About phone > Android version. 2. The number displayed is your phone's Android version. Install Android software updates Your phone notifies you if an Android software update is available.
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) 190 Then, if you’re still experiencing problems, try resetting all network settings: 1. Go to Settings > System > Advanced > Reset options. 2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. 3. If you're using dual SIMs, select the SIM to reset for mobile data settings. 4. Touch Reset settings. 5.
191 Fix a problem : Maintenance procedures 3. If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): a. Remove the screen lock. b. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
