User Guide
© 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply.
motorola edge 20 pro iii Contents Set up phone About your hardware Insert or remove SIM card Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics 1 1 3 4 6 7 7 9 10 11 About your home screen About your lock screen 11 11 New to Android? 13 If this is your first smartphone If you had an iPhone About your Google account Status bar icons Phone terms you should know Get around on your phone Learn gestures Move between apps and scre
motorola edge 20 pro iv Home screen 44 Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds 44 44 44 47 47 48 48 49 Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking 49 50 51 53 Other sound settings 55 Silence “Hello Moto” during power up Turn off charging sounds Apps 55 55 56 About your apps View two apps on sc
motorola edge 20 pro Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference cal
motorola edge 20 pro Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Prevent overcharging Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect to Wi‑Fi networks Use Airplane mode Control data usage Share your internet connection Connect to VPNs Connected de
motorola edge 20 pro Apps & notifications Change app settings Choose how apps notify you Display Adjust screen brightness Use Dark theme Adjust screen colors at night Stop screen flicker Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Adjust refresh rate Change font and display size Set recording options Set lock screen preferences Location Use location services Security vii 154 154 155 159 159 159 159 160 160 161 161
motorola edge 20 pro Hearing assistance Use accessibility shortcuts System viii 186 188 190 Languages & input 190 Customize the keyboard Use multiple languages Open apps faster with Adaptive performance 190 191 192 Gestures 193 Set Power button gesture Change System navigation Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone 193 193 194 194 195 195 Users and guests 197 Share your phone Add, modify, remove users Add or delete guest About phone Record
motorola edge 20 pro ix Account and sign-in issues 216 Forgot unlock code Can't sign in to Google Account sync issues 216 216 216 App issues 218 App or widget problems Camera problems Messaging problems Gmail problems Play Store problems 218 219 220 222 222 Maintenance procedures 223 Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help 223 223 224 225
Set up phone About your hardware Hardware diagram 1. Google Assistant button 2. Proximity sensor 3. Earpiece 4. Front camera (To learn more, read help in the Camera app.) 5. Microphone 6. Volume up/down button 7.
Set up phone 1. Ultra-wide and macro camera (To learn more, read help in Camera app.) 2. Main camera (with ultra-resolution mode) 3. Telephoto camera 4. Audio zoom microphone 5. NFC touchpoint for sharing content or paying with your phone 6. Flash 7. Tray for SIM card 8. USB-C port for charging, transferring files, sharing connection with tethered devices , headphone jack for USB-C headphones or adapter 9. Microphone 2 10.
Set up phone 3 Insert or remove SIM card Replace SIM card 1. Insert the tool into the hole in the tray and gently push to pop it out. 2. Insert (gold contacts up) or remove the card. 2. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card. To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs. 3. Push the tray back into the phone.
4 Set up phone Fix a problem If you’re having problems, try these troubleshooting steps. Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to • Contacts will back up to Contacts. • Calendar will back up to Calendar. 1. Charge both phones and connect them to a Wi-Fi network. 2. To ensure you don’t miss any messages or calls: a. Photos. Turn off iMessage.
Set up phone 4. Insert your SIM to connect to the mobile network, or touch Skip. 5. Connect to a Wi-Fi network and touch Next. 6. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on.
6 Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see • Both SIMs can make and receive calls and text messages. • Only the owner of the phone (not additional users or guests) can access dual SIM settings. at the top of the home screen. If you see , troubleshoot the issue. Set up SIM profile Set SIM options based on how you expect to use the cards: 1. Go to Settings > Network & internet > SIM cards. 2. Select the option that best meets your needs: 3.
7 Set up phone 3. Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: 1. Touch 2. Touch & hold 3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. > . to dial into your mailbox. Change voicemail options 1. Touch > > Settings.
8 Set up phone • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): 1. Open the Gmail app. 2. Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail.
Set up phone 9 Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: 1. Go to Settings > About phone. 2. Touch Emergency information. 3. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information 1.
10 Set up phone 3. Turn it on or off . To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert. You can turn most alerts off or on and adjust alert notification settings.
Learn the basics 11 About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page. Swipe right or left to move between pages. Here are the parts of your home screen: 1. Status bar: Displays the time and icons that tell you about your phone's battery and network connections.
Learn the basics Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. • Open your quick settings. Swipe down from top of screen. • Start a voice command. Swipe up diagonally from either bottom corner. • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking.
13 Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or • In addition to touching the screen to select items, you can use other gestures, such as pinch to zoom. • The icons at the top of your home screen tell you important stuff at a glance, like your phone’s battery level and network connection, and whether you’ve missed a call.
Learn the basics : New to Android? In most apps you can touch 14 or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings. If your phone is using too much data, you can also stop accounts from auto-syncing. Use Wi-Fi to conserve cellular data.
Learn the basics : New to Android? 15 • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access. Or, find your full list by swiping up from your favorites tray. This frees up room on your home screen for widgets, making your new home much more lively. • Like your old iPhone, you'll see notifications at the top of the screen, which you can swipe down to review.
Learn the basics : New to Android? 16 Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons The status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, or . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network. Connected to different cellular/mobile network (roaming). Data Saver is on, preventing apps from using background data. Wi‑Fi network within range. Connected to Wi‑Fi network.
Learn the basics : New to Android? Wireless display or adaptor connected. Connected by USB cable. USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on.
Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Animated GIF is available.
Learn the basics : New to Android? 20 Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode A mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
Learn the basics : New to Android? 21 notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network. Play Store Google's store where you can download apps, books, movies, and music. Choose from an assortment of free books or apps; purchase from an even larger selection.
Learn the basics : Get around on your phone 22 Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight. Touch, drag, swipe, zoom Gesture Touch Description Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). Touch & hold Press and wait before lifting one finger.
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Use gestures with Power button Press Lock and unlock the phone. You'll enter your PIN, pattern or password to unlock. Press twice Open the camera.
Learn the basics : Get around on your phone Switch between apps At the very bottom of the screen, swipe left or right. See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen. 24 Open Google Assistant Swipe diagonally from either lower corner of the screen.
Learn the basics : Get around on your phone • Touch an icon to toggle the setting on • Touch & hold an icon to adjust related settings. Icon or off . Setting Wi-Fi Bluetooth Ready For Do Not Disturb Flashlight Audio effects. You can add this to quick settings.
Learn the basics : Get around on your phone Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light.
27 Learn the basics : Get around on your phone Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch • Or, open the . Settings app. Tip: You can search the Settings app to find what you need quickly. Just touch at the top of the app and type your search term.
28 Learn the basics : Get around on your phone • Your screen automatically turns on when you have an incoming call. To turn the screen off: • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock. • To keep your screen off and phone quiet when you don't want interruptions, like at night, use Do Not Disturb settings.
Learn the basics : Get around on your phone 1. Press a Volume button, then touch . 2. Slide to adjust the app's volume. 29 View and remove automatically muted apps 1. Go to Settings > Sound & vibration > Multi-volume. 2. Touch Auto mute to see the list of muted apps. 3. To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound & vibration > Multi-volume and turn Auto mute off .
30 Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: 1. Open quick settings. 2. Touch or . Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: 1. Go to Settings > System > Gestures. Or, open the Moto app and touch 2. > Gestures. Touch Fast flashlight and turn it on or off.
31 Learn the basics : Frequently used tools 3. 4. Do any of the following: • To edit the screenshot, touch • To share it, touch • To analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. • To open the screenshot after the thumbnail disappears, swipe the status bar down and touch the notification. If you touched Icon . . . , use these icons to edit: Meaning Crop.
32 Learn the basics : Frequently used tools Create GIFs You can make an animated GIF from a video on your screen. Record a GIF 1. Open the video in the Photos, Files, or other media viewing app, and pause the video where you want to start the GIF. 2. Open quick settings and touch 3. Touch Start. 4. Adjust the GIF's frame over the video: 5. GIF maker. • To reposition the frame, drag • To change dimensions, drag the corners or sides. • To close, touch . . To start recording touch .
33 Learn the basics : Frequently used tools 4. 5. Make your recording. While recording: • To draw on the screen, touch • To adjust recording options, touch • You can drag the recorder to reposition it. • You’ll see a timer next to and then touch and to enable the pen. To change color, touch and then touch . To restart recording, touch . in the status bar. To stop recording: • Touch • Or, swipe down from the top of the screen, then touch the red on the recorder. notification.
34 Learn the basics : Frequently used tools View recordings To view a recording immediately after you capture it, swipe down from the top of the screen and touch the notification. To view any time, open the Photos, Files, or other media viewing app, and look for the Screen record folder. Control phone with your voice Speak a command Not all languages support voice commands. You can tell Google Assistant to call people, get directions, send messages, set alarms. Or, ask questions. 1. 2.
Learn the basics : Frequently used tools 5. 35 Touch Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features). Use voice commands to get directions 1. Press the Google Assistant button. 2. Say “Navigate to [destination].” Use Directions widget 1.
36 Learn the basics : Frequently used tools 1. Touch & hold the home screen. 2. Touch Widgets. 3. Touch & hold the Moto Widget widget, then drag it to a home screen page. Set or delete alarms 1. Touch the time. 2. Adjust alarms: 3. • To use an existing alarm, switch it on • To add a new alarm, touch • To delete an alarm, touch . Touch to view or edit its ringtone. and set the time and ringtone. next to it, then touch .
37 Learn the basics : Frequently used tools 3. Touch next to the city's name. View forecasts 1. Touch the current temperature on the widget to open the forecast. 2. Then: • To switch between forecasts for multiple locations you added, swipe right and left. • To see more details on the weather provider’s website, touch an item on the forecast. • To change the frequency of forecast updates, touch > Forecast update period, then select a duration.
Learn the basics : Frequently used tools 3. 4. 38 Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Tip: To find Digital Wellbeing & parental controls as an app, turn on Show icon in the app list.
39 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want it. To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.) . To remove the schedule: 1. 2. Do one of the following: • Open quick settings, then touch & hold • Go to Settings > Digital Wellbeing & parental controls > Focus mode.
Learn the basics : Frequently used tools 4. To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.
41 Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch . To make the keyboard larger, turn your phone horizontally. If your screen doesn’t rotate, check your autorotate setting. Tip: If you installed other keyboards, you'll see To switch to a different keyboard, touch next to the navigation buttons when you're typing. .
42 Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. • If you don’t like a suggested word, touch & hold it, then drag it to . You can limit or turn suggestions off.
43 Learn the basics : Work with text 2. Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google . Translate app.) 3. To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it).
Personalize your phone : Home screen 44 Change wallpaper You can change the background image on your home screen or lock screen. 1. Touch & hold a blank area on your home screen, then touch Wallpapers. 2. Touch Wallpapers. 3. Touch a wallpaper or photo to use. 4. Touch Set wallpaper. 5. Select whether you want to use the wallpaper on your home screen, lock screen, or both. If your photo is too large Open the photo and take a screenshot of it.
Personalize your phone : Home screen 3. 45 Touch & hold a widget to add it. You can make some widgets larger to view more content: 1. Touch & hold the widget until it's highlighted. 2. Release it to see an outline. 3. Drag a corner or side to resize. Add app shortcuts 1. Swipe up from the bottom of the home screen to open your app list. 2. Touch & hold the app you want. 3. Drag the app to an empty spot on your home screen.
Personalize your phone : Home screen Calendar Messages Clock Settings • New reminder • New event • Open most recent conversation • New conversation • Start screen saver • Start stopwatch • Create new timer • Create new alarm • Bluetooth • Battery • Data usage • Wi-Fi Add web page shortcuts 1. Open the Chrome app. 2. Navigate to the web page. 3. Touch > Add to Home screen. 4. Edit the name if desired. 5. Touch Add. 6.
Personalize your phone : Home screen 47 To add a folder in your app list, touch > Create folder. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name. • Remove an app from the folder. Open the folder and drag the app icon onto the home screen, or drag it up and drop it on Remove. • Delete the folder.
Personalize your phone : Lock screen 48 Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. 1. Go to Settings > Display > Advanced. 2. Touch Screen saver. 3. Do any of the following: • To change screen savers, touch Current screen saver, then select one. To set options for that screen saver, touch . • To preview your selection, touch Start now.
49 Personalize your phone : Sounds Set ringtones Change default call ringtone 1. Go to Settings > Sound & vibration. 2. Touch Advanced > Phone ringtone. 3. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone. • For silence, touch None at the top of the list. Vibrate phone for calls You can set the phone to vibrate when it rings for calls.
50 Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch . Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones. Open the app and use it to select entire songs or portions of songs. • If you have songs that are .
51 Personalize your phone : Sounds Add/remove as app or quick setting To show or hide Audio effects in your list of apps: 1. Go to Settings > Sound & vibration > Audio effects. Or, open the Moto app and touch 2. > Play > Audio effects. Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: 1. Open quick settings. 2. Touch , then: • To add, drag • To remove, drag where you want it in the upper panel. from the upper to lower panel.
52 Personalize your phone : Sounds 1. 2. Go to Settings > Sound & vibration > Advanced. Or, open the Moto app and touch > Gestures. Touch Flip for DND and turn it on . Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People 1. Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold 2. Touch People. 3. Choose what and who to allow. .
53 Personalize your phone : Sounds 2. Touch Advanced > Display options for hidden notifications. 3. Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. • Custom: Start with not seeing or hearing notifications, and make small adjustments, like allowing notification dots.
Personalize your phone : Sounds 4. 54 Touch Hands-free searches only. Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments. To turn it off: 1. Press & hold both Volume Up and Down buttons for three seconds. If TalkBack was reading the screen, this pauses readout so you can update settings more easily. 2.
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: 1. Go to Settings > Sound & vibration > Advanced. 2. Turn Power on sounds off . You can't adjust the volume level for this sound. Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: 1. Go to Settings > Sound & vibration > Advanced. 2. Turn off Charging sounds and vibration.
Apps 56 About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon App Description Assistant Use your voice to control your phone. Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars. Camera Capture photos or videos.
Apps 57 Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Duo Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities. Share updates and media. Find information on events, entertainment, and businesses.
Apps 58 Google Pay Pay with your phone in-store or online, and send cash using this secure digital wallet. Google TV Get movies and TV shows for instant viewing from Play Store. Home Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive wallpapers Provides access to Motorola's interactive wallpapers, hosted on the cloud so they don't take up space on your phone until you download them.
59 Apps Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences. Settings Customize your phone settings. Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations.
60 Apps 3. Look for Help or Settings > Help. Switch between recent apps 1. Drag up from the bottom of the home screen, hold, then let go. 2. In your list of recent apps: • Touch any app screen to return to it. • Swipe left or right to see more apps. • Swipe an app up to remove it from the list. • To clear the list, swipe all the way right and touch Clear all. Tips: • To switch between apps, swipe left or right at the very bottom of the screen. • Use two apps at once with split screen.
61 Apps View two apps on screen Use split screen view 1. Open the first app. 2. Drag up from the bottom of the home screen, hold, then release. 3. In the list of recent apps, touch the app's icon at the top of the preview to see and . Be sure to touch the app's icon instead of the preview, which opens the app. 4. Touch 5. Select the second app to use. Split screen. Use a gesture to split the screen To set it up: 1. Go to Settings > System > Gestures. Or, open the Moto app and touch 2.
62 Apps 1. Go to Settings > Apps & notifications. 2. Touch Advanced > Special app access > Picture-in-picture. 3. To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off . View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.
63 Apps Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app. Snooze a notification Swipe left or right slowly. Then touch and select a duration to snooze notifications. To snooze notifications, first turn on snoozing. Dismiss a notification Swipe it sideways. Some notifications, like voicemails, require an action and cannot be dismissed.
64 Apps • Turn on enhanced display and audio settings. Learn how. • Block notifications and reject incoming calls, except for those you choose. Learn how. • Pause gestures that conflict with game controls. Learn how. • Access shortcuts to social apps, screen capture tools, and settings. Learn how. Other settings • See what’s going on while your screen is off with Peek Display. Learn more. • Keep your screen on while you’re looking at it with Attentive Display. Learn how.
65 Apps Play uninterrupted From sidebar 1. During a game, open the sidebar. 2. Touch 3. When Block calls is on to block calls and to block notifications. , calls from starred contacts are allowed as exceptions: • To block starred contacts as well, or to permit calls from all contacts, touch • To permit urgent calls if the same person calls a second time within a 15 minute period, turn Allow repeat callers on . > Caller exceptions. From Moto app 1. Open the Moto app. 2. Touch 3.
Apps 2. 66 Touch App shortcuts. If needed, download the app you want to use from Play Store. 3. Select the apps to add. To use the social apps: 1. During a game, open the sidebar and touch the app's icon, like WhatsApp. 2. Drag the app window where you want it. 3. Use available app features as you normally do. Certain app features may not be available in freeform mode. Record or take screenshot during game 1. During a game, open the sidebar by touching 2.
67 Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: 1. Open the Play Store app. 2. Browse by category or search. 3. Touch an item to see a description, read reviews, and download it.
68 Apps : Manage your apps 4. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually 1. Open the Play Store app. 2. Touch your profile icon 3. Under Updates available: > Manage apps & device. • Touch Update all. • Or, to update a specific app, touch See details, then touch Update by its name. Tip: To read the summary of what changed, touch the app name before you update it.
69 Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by app: 1. Touch & hold the app icon, then touch 2. Touch Permissions. 3.
70 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. 1. Touch & hold the app icon, then touch 2. Do one of the following: . • To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the cache builds up again, so repeat if a problem occurs.
71 Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: 1. Go to Settings > System > Advanced. 2. Touch Backup. 3.
Apps : Manage your apps 72 If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
73 Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: 1. Press the Google Assistant button. 2. Tell the assistant what you're looking for. For example, search for a local restaurant by saying “Find [restaurant name].” 3.
74 Apps : Search and browse 4. In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch . and then: Translate text Copy or scan text Homework help, like steps to solve math problems Shopping, product details Places, building details Menus, restaurant reviews You can also use Google Lens on captured photos and screenshots.
75 Apps : Search and browse 3. Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser. • Turn off Google’s collection of your information. Search your phone Find an app 1. Swipe up from the bottom of the home screen to open your app list. 2. Touch 3. Type the app's name. 4.
76 Apps : Search and browse 1. Open the 2. Go to a site by touching the bar at the top and typing the address. 3. On a web page: • Chrome app. To bookmark it, touch > . Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. • To open a link, touch it. • To see options for opening a link in a new tab and copying or sharing a link, touch & hold the link. • To print the page, touch > Share > Print.
77 Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
78 Apps : Text messaging 2. Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. • To open an attached photo, slideshow, or any type of attachment, touch it. • To save an attachment, touch & hold it, then touch • To find a message, touch . . at the top of your message list and enter search terms.
79 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. 1. Open the message list and touch the conversation marked Draft. 2. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. . Forward a text message 1. Open the 2. Open the conversation. 3. Touch & hold the message. 4. Touch > Forward.
80 Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. 1. Open the 2. Compose a reply or a new message. 3. Do one of the following: Messages app. • Touch & hold • Touch to start recording a voice message. When done, lift your finger. to attach a photo or video or capture a new one. Touch fullscreen, where you can switch to a selfie camera • 4.
Apps : Text messaging 81 To view the saved attachment: • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment. (You can try to recover recently deleted messages.) Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread.
82 Apps : Text messaging 2. Touch 3. Make changes. App info > Notifications. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: 1. Touch 2. Touch > Settings. 3. Touch Quick responses.
Apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Device Pairing If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: 1. Open the 2. Touch > Device Pairing. 3. Do one of the following: Messages app.
84 Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. 1. To open email from a notification, swipe the status bar down and touch the notification: • A single email notification opens the message directly. • A multiple email notification opens the email list; touch an email to open it.
85 Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch . To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch . To delete multiple emails, go to your email list, touch & hold each message to delete, then touch .
86 Apps : Email 3. 4. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch . Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: 1. Open the Gmail app. 2. Touch 3. Touch Images > Ask before displaying external images. > Settings, then touch the account name.
Apps : Email 3. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
88 Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any webenabled device or computer when you've signed in to your account. You can: • Review existing events. • Create new events. • Control notifications for events. Your calendar can automatically create new events based on your incoming Gmail messages.
89 Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events. 1. Open the Calendar app and touch 2. Touch the account name to associate the event with the calendar you want. 3. Enter the start time and other details. 4.
Apps : Calendar app 2. Touch 3. Adjust notification settings. 90 > Notifications. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
91 Apps : Clock app Set alarms Set alarm by touch 1. Open the Clock app. 2. Touch 3. Adjust alarms: 4. . • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch . . To control general alarm settings, like alarm volume and snooze duration, touch > Settings. Set alarm by voice 1. If you've set up Voice Match, say “OK, Google”. Or, touch 2. When prompted to speak, say your command. For example: “Set alarm for 7:45 p.
92 Apps : Clock app 1. In the Clock app, touch 2. Enter the time to count down. 3. Touch 4. Do any of the following: for the Timer tab. . • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. • To reset the counter to the original time, touch • To add a timer, touch Add timer. • To delete a timer, touch Delete. • To change the timer's sound, touch > Settings > Timer sound.
93 Apps : Clock app Set date and time Change time format 1. Go to Settings > System > Date & time. 2. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off on and turn Use 24-hour format . • To use the time format of your current location, turn Use locale default on • To use 12-hour format, turn both Use locale default and Use 24-hour format off . . Set date and time automatically 1. Go to Settings > System > Date & time. 2.
Apps : Clock app 2. Touch > Settings > Automatic home clock. 3. Touch Home time zone, then select your home time zone.
95 Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection. To share wirelessly: 1. Open the 2. Navigate to the thumbnail of the item you want to share. 3. Select the item to share: Photos app.
Apps : Photos app 96 Back up manually 1. Open the 2. Open the photo or video. 3. On the photo or video, touch Photos app. . View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's help.
Calls, contacts, voicemail : Phone calls 97 Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: • On the Incoming call screen, touch Answer. • On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.
98 Calls, contacts, voicemail : Phone calls • • Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail. Respond with a text message. On the lock screen, touch . You can customize these default messages. • Block all calls from that number. Control ringtones and notifications You can: • Quickly silence the ringer.
99 Calls, contacts, voicemail : Phone calls In the Phone app, you can place calls in several ways. To Do this Dial a number Touch , enter a number and touch Touch and say a name or number. (If you don't see Dial by voice . If you enter a wrong number, touch . , swipe down to close the dialer.) Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the call. (If you don't see search box. You'll see a list of matches.
100 Calls, contacts, voicemail : Phone calls If you’re having other problems, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch • Mute your microphone. Touch . to use or stop using the device. . You can hear the caller but they can’t hear you.
101 Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others. To get started, open the Duo app and follow the onscreen instructions to set it up. For more information, touch > Help & Feedback.
Calls, contacts, voicemail : Phone calls 1. Touch 2. Touch & hold a call from the number to block. 3. Touch Block/report spam. 4. If you don’t want to report the call as spam to Google, remove the checkmark. 5. Touch Block. From the 102 . Messages app: 1. Touch & hold the conversation thread from the number to block. 2. Touch 3. If you don’t want to report the call as spam to Google, remove the checkmark. 4. Touch OK. . Block calls from unidentified callers 1. Open the 2.
103 Calls, contacts, voicemail : Phone calls 1. Open the 2. Touch > Settings. 3. Do one of the following: 4. Phone app. • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then turn Call waiting on . When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold. Touch to merge the two calls.
104 Calls, contacts, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: 1. Touch . 2. Touch . 3. Touch the number. 4. Touch Add Contact. 5. If you have multiple accounts, select one. 6. Do one of the following: 7. • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save.
Calls, contacts, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders.
106 Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app 1. Open the 2. Touch 3. If you're using more than one account, the account that will be synced with your new contact appears at the top. To change accounts, touch . 4. Touch a text box to type the name and details. Fill in as much or as little information as you'd like.
107 Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. 1. Open the 2. Touch the person's name. 3. Adjust settings as needed: Contacts app. • To assign a custom ringtone, touch > Set ringtone. • To send calls directly to voicemail, touch > Route to voicemail. You can also block calls.
108 Calls, contacts, voicemail : Contacts 2. In your contact list, touch & hold the first contact. 3. Touch the other contacts to delete. 4. Touch . Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: 1. Touch the contact icon (photo or other icon). 2. Touch . Sort contacts Sort contacts in Contacts app 1. Open the 2. Touch 3. Set options: Contacts app. > Settings.
109 Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch . Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment.
Calls, contacts, voicemail : Voicemail 110 Use voicemail Listen to voicemail If you've set up voicemail, you'll see 1. 2. in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch • Or, touch . , then touch & hold 1. When connected, follow your carrier’s system prompts. If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see in the status bar.
Calls, contacts, voicemail : Voicemail 3. 111 Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: 1. Call yourself from another phone and leave a short message. 2. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar. Send all calls from contact to voicemail To send all calls from a certain person to voicemail: 1. Open the 2. Touch the contact's icon. 3.
112 Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: • Purchase it in a music app. Then stream it or download it using that app. • Transfer it over USB or Bluetooth from your computer to your phone’s Music folder.
113 Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again. Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own.
Music 114 Connect a MIDI device To connect a MIDI device: 1. Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. 2. Turn the phone and MIDI device on. 3. Connect them with the USB cable (and adapter if needed). 4. Unlock the phone. 5. Change the USB connection type to allow MIDI connection: a. Swipe down from the top of your home screen and touch the Charging this device via USB notification. b. Touch MIDI.
115 Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. 1. Connect your phone to the charger that came with your phone. Other chargers, including laptops, can charge more slowly. 2. Insert the plug into an electrical outlet.
116 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: 1. Go to Settings > Battery > USAGE DETAILS. 2. Swipe up to view the list of apps and features using power since the last full charge. 3. Touch the app or feature using a lot of power. 4. Under Manage battery usage, touch options for reducing the power usage.
117 Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status bar. To fully charge your phone from 80%, just disconnect it from the charger and plug it in again. To turn this feature on or off: 1.
Battery 118 Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: 1. Open quick settings, then touch & hold 2. Touch Battery Saver. 3. Make sure Turn off when charged is on . . Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: 1. Go to Settings > Battery. Or, open quick settings, then touch & hold 2. Turn Battery percentage on . .
119 Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed. Cloud storage Clouds are great for storing files, like photos, videos, and music, you want to share and access from other devices.
120 Storage 2. Touch Browse. 3. Touch a category (apps, images, videos, etc.) to view that type of item. 4. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage > Clear cache. • To clear your data for an app, touch the app's name, then touch Storage > Clear storage. • To delete media or other files, touch & hold to select one or more items, then touch .
121 Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. 1. Search for “file recovery” in Play Store and install one of the apps. 2. Use the app to scan your phone. 3. If you can't recover recently deleted items, try connecting your phone to your computer with a USB cable and using a desktop program for file recovery.
122 Storage Adjust back up settings 1. Open the 2. Touch your profile icon 3. Adjust settings as needed: Photos app. > Photos settings > Back up & sync. • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders. • To back up items over your cellular network, touch Cell data usage, then adjust options for photos, videos, and roaming. Back up manually 1. Open the 2.
Storage 5. 123 Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). • Touch to add another page. 6. When you've finished scanning, touch Save. 7. Change the document title and folder on Drive, if desired, then touch Save. In Drive, open the file and touch to share or print the scan. Tip: You can also use the Camera app to scan information.
124 Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch . Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead. Search for available networks 1. Open quick settings, then touch & hold 2. Turn Use Wi-Fi on . . You'll see a list of available networks. If a network needs a password, you'll see 3. .
125 Network and internet 1. Open quick settings, then touch & hold 2. If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. 3. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget. . Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off.
126 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit Sometimes it's easy to exceed your data plan limit without realizing it.
127 Network and internet Restrict for specific apps indefinitely 1. Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold . 2. If you're using two SIMs, touch the SIM name. 3. Touch App data usage. 4. Touch an app, then turn Background data off . Tip: You can also restrict background data for Wi-Fi networks. Dual SIMs If your phone has two SIMs, cellular data is active on only one SIM at a time. You can control which SIM is used.
128 Network and internet Connect devices to hotspot 1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. 2. Go to Settings > Network & internet > Hotspot & tethering. 3. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see 4. in the status bar. Set up the connection. To connect Do this A phone a.
Network and internet 3. 129 Do any of the following: • To limit number of devices allowed, touch Device limit. • To temporarily disconnect devices until your next hotspot session, under Connected devices, touch the device's name > Disconnect. The device will remain unable to connect until you turn off and restart the hotspot. To allow only specified devices to connect: 1. Get the MAC addresses of the devices you want to allow to connect.
Network and internet 2. Turn on Bluetooth on your phone and pair with the other device. 3. Set up the other device to get its network connection via Bluetooth. 4. On your phone, go to Settings. 5. Touch Network & internet > Hotspot & tethering. 6. Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering.
131 Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. 1. Open quick settings. 2. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device. 1. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so that your phone can find it.
132 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: 1.
Connected devices 133 About aptX Your phone features Qualcomm aptX Adaptive audio for robust, high resolution Bluetooth wireless audio. Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
134 Connected devices 5. Touch Use default, then chose when to use it (always or except when another payment app is open). Note: This feature manages payment apps. It doesn't include money transfer apps. Make a payment 1. Make sure NFC is on and that the terminal has this symbol: 2. Unlock your phone and touch its back to the terminal. Your payment app might require you to open the app and enter a PIN before touching your phone to the terminal. Turn off contactless payment Turn off NFC.
Connected devices 135 Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: 1. Go to Settings > Connected devices. 2. Turn NFC icon on . When NFC is on, you'll see in your status bar. Turn NFC off Go to Settings > Connected devices > Connection preferences and turn NFC off .
136 Connected devices : Ready For About Ready For Your Motorola smartphone has power just waiting to be unleashed. Ready For amplifies everything your phone is capable of. Move your phone’s games to the big screen for a huge boost of adrenaline. Or feel like you’re right in the room during video calls. And use your apps on a desktop display, giving you more space to work and play. Learn more. Use your phone with a PC to take multitasking to a new level.
137 Connected devices : Ready For Manage windows To quickly arrange windows for a productive layout, click or icon to snap the window to fill the left or right half of the mobile desktop. If you don’t see these icons, increase the window size. When a window is maximized, hover the mouse pointer over the center top of the window to access the window controls. On a Windows PC, press Alt-tab to switch between windows. Manage app shortcuts Add shortcut to mobile desktop 1.
Connected devices : Ready For 2. Select the files you want to copy. 3. Click 4. On your PC, paste the files to a folder. 138 then click Share with PC to copy files to your PC clipboard. Capture and record mobile desktop Click in the mobile desktop taskbar to capture areas in the mobile desktop window. To record the mobile desktop, click in the mobile desktop taskbar to open quick settings, then click the Screen record quick setting.
Connected devices : Ready For : Use phone with display 139 Set up phone for external display Use phone on external display Set up wireless connection Ready For supports Miracast-compatible displays. 1. Open 2. On the Display tab, touch the wireless display you want to connect with. 3. Choose an experience. Ready For quick setting. Set up USB connection 1. Use video-enabled USB 3.1 USB-C cable or USB-C-to-HDMI cable to connect phone with external display.
140 Connected devices : Ready For : Use phone with display On your phone, you can also choose Mirror display to mirror what’s on your phone’s screen to the external display to share your content with others. Whatever you do or view on your phone is shown on the external display. After choosing an experience, select an app to use. If a Bluetooth mouse is paired with your phone, use the mouse to launch an app. Or, use your phone screen as a trackpad.
Connected devices : Ready For : Use phone with display • Windows logo key + Q opens Game experience. • Windows logo key + V opens Video chat experience. • For more keyboard shortcuts, from the Mobile desktop, select 141 Desktop settings > Mouse & input > Languages & input > Physical keyboard > Keyboard Shortcuts. Use Mobile desktop Mobile desktop lets you connect your phone to an external display for easy remote work, gaming, entertainment, and more.
Connected devices : Ready For : Use phone with display 142 View phone battery status. Click icon for more battery information. Click time to open Clock app. Click date to open Calendar app View notifications sent to your phone, and adjust quick settings. More quick settings are available on your phone. Manage windows When an app is open full screen on the Mobile desktop, the minimize, resize, and close window controls are at the top center of the display.
Connected devices : Ready For : Use phone with display 143 Make video calls For the best video experience, connect your phone to the Ready For dock (available at motorola.com). 1. Position phone in the Ready For dock so that the screen faces you. Use landscape orientation for the best video experience. Tips: • If a case is attached to your phone, adjust the USB-C connector position on the dock before docking the phone.
Connected devices : Ready For : Use phone with display 1. 144 For the best video recording experience, connect your phone to the Ready For dock. Position phone in the dock so that the screen faces you. Tip: You can remove the fan-cooled phone holder from the Ready For dock stand and attach it to a third-party tripod. 2. Connect dock to external display with cable. 3. Use your phone as a trackpad or a Bluetooth mouse to click 4. In the Camera app, click 5. Turn on Subject tracking. 6.
Connected devices : Ready For : Use phone with display 3. 145 Use your phone as a trackpad or a Bluetooth mouse to select a game to play. If no games are available, install one on your phone from Play Store. For games that require a touch screen, use your phone as the touch screen while playing the game on an external display. Tips: • If the sidebar is on, access it by hovering your pointer over the left edge of the display.
146 Connected devices 3. Touch the name of the Chromecast or TV to connect. To stop: • On the casting notification, touch • Or, from quick settings, touch > Disconnect. > Disconnect. Cast an app You can cast an app if you: • Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user guide for instructions to connect your phone. • Have Chromecast or a TV with Chromecast built-in. Miracast is not supported. To cast an app: 1.
147 Connected devices 1. On the TV, open the app and start a video. Then on your phone, open the app and try casting to the TV again. 2. Link the app on your phone to the app on the TV: a. On your phone, open the app, open its settings, and look for options to watch on TV. (For example, YouTube > > Settings > Watch on TV > Link with TV code.) b. Follow the app’s onscreen instructions to complete setup. 3. Reboot your Wi-Fi router. 4. Check your TV for firmware and app updates.
148 Connected devices 2. Touch or touch > Share, then select Nearby Share. Your phone will look for nearby devices. 3. Hold your phone and the other phone close to each other. 4. When you see the other phone in your list of nearby devices, touch its name to send the item. The other person can accept or reject the transfer. Get content from someone 1. 2. When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible.
Connected devices 149 Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
150 Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera • Download: Files downloaded from the internet • Music: Files for apps that play music • Ringtones: Sound files for ringtones • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix a problem If you’re having problems, try these trou
Connected devices Print 1. Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. 2. Touch or 3. Select printer options if needed. 4. Touch > Print. (If you're using Chrome, > Share > Print.) . About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files.
Connected devices 152 Learn more. Message (MMS) Good for: • Sharing one photo or a low-resolution video • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: • You and your recipients must have cellular data plans to receive multimedia text messages. • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message.
Connected devices Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers • Sharing one photo at a time, or many photos, albums, or videos • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: Bluetooth • Understand social network privacy and sharing policies before you post. • Review updates to social network privacy and sharing policies often. • Requires a Wi-Fi or cellular data connection.
Other settings : Apps & notifications 154 Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file. To set a default when asked: 1. Touch the app to use. 2. Pick how often you want to use that app for this action: Always or Just once.
155 Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details). • Unrestricted data access: Allow certain apps to use background data even when Data Saver is on. Learn more.
156 Other settings : Apps & notifications 1. Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. 2. Touch the type of notification to change. 3. Touch Silent. To hide status bar icons for all silent notifications: 1. Go to Settings > Apps & notifications > Notifications. 2. Touch Advanced. 3. Turn Hide silent notifications in status bar on 4. Restart the phone to apply the new settings. .
157 Other settings : Apps & notifications 3. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb on . Turn notifications on for an app If an app isn't sending notifications but you want it to: 1. Go to Settings > Apps & notifications > Notifications. 2. Touch See all from last ### days. 3. At the top, touch 4. Turn notifications on and select Turned off. as needed.
Other settings : Apps & notifications 158 Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: 1. Go to Settings > Apps & notifications > Notifications. 2. To hide sensitive content on your lock screen, turn Sensitive notifications off .
159 Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide . Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: 1. Go to Settings > Display. 2. Turn Adaptive brightness off. Use Dark theme Give your eyes and battery a break by changing to a dark background.
160 Other settings : Display 2. Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. When Night Display is adjusting colors, you'll see in the status bar. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch or . If it's not in quick settings, add it by turning Night Light on for the first time.
161 Other settings : Display 4. Touch Done. Change themes 1. Go to Settings > Display > Styles. 2. Touch a theme and touch Apply. You can also change the size of the text or other items on your screen. Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. 1. Go to Settings > Display > Advanced > Full screen. 2.
162 Other settings : Display These notifications aren't displayed: • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it. Peek at contents Touch & hold an icon to preview the notification.
163 Other settings : Display Stop Peek Display notifications 1. Go to Settings > Display > Advanced > Peek Display. Or, open the Moto app and touch 2. Turn Peek Display off > Display. . To restart the notifications, turn Peek Display on . Change screen timeout Change when your screen turns off 1. Go to Settings > Display > Advanced. 2. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Other settings : Display 164 You can also adjust this in Settings > Display > Advanced > Auto-rotate screen Tip: If your home screen isn't rotating but Auto-rotate is on, then check your home screen settings. Touch & hold a blank spot on your home screen, then touch Home settings > Allow Home screen rotation. Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. 1. Go to Settings > Display. 2. Touch Advanced > Colors. 3. Choose one: 4.
165 Other settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. 1. Go to Settings > Display > Advanced. 2. Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want. • To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the size you want. You can also change the font's style.
Other settings : Display 3. 166 Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.
167 Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them. Turn location on or off To control what location information your phone can use: 1.
Other settings : Location 168 Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. 1. Turn location off and then on again. 2. Turn airplane mode on, wait 15-20 seconds, then turn it off again. 3. If you're using a case, remove it and check if GPS is working. The case might be obstructing the sensor. 4. Check if Battery Saver is on. To save power, when Battery Saver is on, your phone disables location services. 5.
Other settings : Security 169 About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a trusted place (like home or work), with facial recognition, or until you set your phone down. • You can access notifications and quick settings, start a call, and launch the camera from the lock screen.
170 Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it. To see the results or to rescan: 1. Open the Play Store app. 2. Touch your profile icon 3.
Other settings : Security : Lock and unlock phone 171 Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock 1. Go to Settings > Security. 2. Touch Screen lock and select the type of lock you want. Some lock options aren't available if you added a VPN or a work (corporate) email account to your phone.
Other settings : Security : Lock and unlock phone 172 Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a VPN or a work (corporate) email account to your phone. Remove screen lock 1. Go to Settings > Security. 2. Touch Screen lock. 3. Enter your current PIN, password, or pattern to confirm your identity. 4. Select None or Swipe.
Other settings : Security : Lock and unlock phone 2. Touch 3. Turn Make pattern visible off 173 . . Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. 1. Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. 2. Go to Settings. 3. Touch Security > Smart Lock.
Other settings : Security : Lock and unlock phone 174 Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. • Your phone can be unlocked by someone else if it’s held up to your face while your eyes are open. Keep your phone in a safe place. To prepare for unsafe situations, you can turn on lockdown. Set up face matching 1.
175 Other settings : Security : Lock and unlock phone 4. Touch Delete face data. Fix a problem If you're having trouble getting the phone to recognize your face: 1. Go to Settings. 2. Touch Security > Face Unlock. 3. Unlock your phone, then touch Redo face scan. 4. Set up face matching again. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock.
176 Other settings : Security : Lock and unlock phone 2. Touch Security > Smart Lock. 3. Unlock your phone, then touch Trusted places. 4. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. • For custom places you added, touch the location name, then touch .
Other settings : Security : Lock and unlock phone 1. Go to Settings > Security. 2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. 3. Touch Add fingerprint. 4. Use the fingerprint sensor to scan another fingerprint. 5. Rename each fingerprint. Touch the current name, type a name, and touch OK. 177 Remove a fingerprint 1. Go to Settings > Security. 2. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. 3.
178 Other settings : Security : Lock and unlock phone • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed. 1. Turn your phone off and then on again. 2. Check if a software update is available for your phone. 3.
179 Other settings : Security 2. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone. Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Other settings : Accounts 180 Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account. To add a Google account: 1. Go to Settings. 2. Touch Accounts > Add account. 3.
Other settings : Accounts 2. Touch the account name. 3. Touch Remove account. 181 Tip: If you have trouble removing a corporate account, go to Settings > Security > Device admin apps and turn off the app for the account, then try to remove it again. Change name & info in your Google account You can update, add, and remove basic info for your Google account: 1. Go to Settings > Google > Manage your Google Account. 2. Touch Personal info. 3. Update information as needed.
182 Other settings : Accounts To see if your other apps can auto-sync: 1. Go to Settings > Accounts. 2. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps 1. Go to Settings > Accounts. 2. If you have multiple accounts on your phone, touch the one you want. 3. Touch Account sync. 4. Turn off the apps you don’t want to auto-sync.
Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. • Reviewing your location history.
184 Other settings : Accessibility Visual assistance Adjust colors if you’re color blind 1. Go to Settings > Accessibility. 2. Touch Color correction and turn Use color correction on 3. Touch Correction mode and choose an option. . How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green) Colors aren’t bright. Red, orange, and yellow appear greener.
185 Other settings : Accessibility 2. Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Turn touch sounds on/off 1. Go to Settings > Sound & vibration > Advanced. 2. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones.
186 Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the • Or, during voice readout, repeatedly press a Volume button. slider to adjust the level. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off. You can change the accessibility feature associated with this shortcut. Or, turn TalkBack off: 1.
187 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls 1. to Settings > Accessibility > Live Caption. 2. Turn settings on or off . Turn on video captions 1. Go to Settings > Accessibility. 2. Touch Caption preferences and turn Show captions on 3. Specify options (language, text size, and style) for closed captioning. . Use hearing aids To improve compatibility with hearing aids and reduce sound feedback: 1. Touch 2.
188 Other settings : Accessibility To make a call with RTT: 1. Touch 2. Call the number. . While the phone rings, the other person's screen displays an RTT indicator. 3. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. 4. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call. 5. To end the call, touch . Set up TTY device Not all carriers support this feature.
Other settings : Accessibility 1. 189 Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. 2. Choose an option from the menu. If you're using 3-button navigation: 1. At the bottom of the screen, touch . If you've set other accessibility tools to use this icon, touch & hold it to switch between tools. 2. Choose an option from the menu.
190 Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch . You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: 1. On the keyboard, touch 2. Touch Theme. 3. Select a color to use as the background. 4. Touch Apply. . To adjust the keyboard’s height for more comfortable typing: 1.
191 Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: 1. On the keyboard, touch 2. Touch Glide typing. 3. Turn Enable glide typing off . . Limit or turn off suggestions 1. On the keyboard, touch 2. Touch Text correction. 3. Adjust settings: • .
Other settings : System : Languages & input 1. On the keyboard, touch 2. Touch Languages. 3. Touch ADD KEYBOARD. 4. Select the language. 5. Touch Done. 192 . Then, switch between languages on the keyboard by touching . Open apps faster with Adaptive performance Adaptive performance has artificial intelligence (AI) that learns which apps you use most, then manages your phone's memory more efficiently so that they open faster. To turn this feature on or off: 1.
193 Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off 1. 2. Go to Settings > System > Gestures. Or, open the Moto app and touch > Gestures. Touch Power touch and turn it on or . Set up shortcuts You can customize the shortcuts that appear when you tap the Power button twice. 1. Go to Settings > System > Gestures. Or, open the Moto app and touch > Gestures. 2.
Other settings : System : Gestures 194 Turn flashlight on and off To turn your flashlight on or off: 1. Open quick settings. 2. Touch or . Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: 1. Go to Settings > System > Gestures. Or, open the Moto app and touch 2. > Gestures. Touch Fast flashlight and turn it on or off.
195 Other settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. 1. Go to Settings > System > Gestures. Or, open the Moto app and touch 2. > Gestures. Do any of the following: • Turn Three finger screenshot on • To prevent the three finger gesture from working in certain apps, touch Settings > Exceptions > or off . and select the apps.
Other settings : System 196 Manage your backup in Drive On your phone: 1. Open the 2. Touch Drive app. > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Other settings : System : Users and guests 197 Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. • Lend to people as guest. This is a more temporary space that you or the guest can delete when finished. • Pin the screen. This lets you keep one specific app or screen in view. For example, you can pin a game and your child cannot navigate anywhere else on your phone.
Other settings : System : Users and guests 198 Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. 1. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone. 2. Go to Settings > System > Advanced > Multiple users.
Other settings : System : Users and guests 199 If you're the owner: 1. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch 2. Touch the user's name. 3. Touch > More settings. . Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. 1. Go to Settings > System > Advanced > Multiple users. 2. Touch Add guest. 3. To allow the guest to make calls, switch on Turn on phone calls. 4. Touch the option to switch to guest mode.
Other settings : About phone 200 Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
201 Fix a problem : Hardware issues Phone is slow or unstable Pinpoint the problem What type of issue are you seeing? • If your phone is slow when running all apps and tasks, it's probably a problem with your phone, not an app on your phone. Try the troubleshooting steps below. • If the problem is specific to one app, try these app-specific troubleshooting steps. • If you're using Wi-Fi and your phone is slow when you view websites or watch videos online, it could be a problem with your connection.
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data 202 Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. • Reduce your phone's display brightness.
Fix a problem : Hardware issues 2. 203 Troubleshoot your phone: a. Check if a software update is available for your phone. b. Check available storage and clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data. 3. Troubleshoot your apps: a. Check for app updates. b. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Fix a problem : Hardware issues 204 Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off . Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on turn it off and .
205 Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing If disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see 1. or in the status bar or a message that the SIM is not recognized: Turn your phone off and then on again. Press and hold the Power button, then touch Power off.
Fix a problem : Call and SIM issues 206 Have signal, but can’t make calls 1. Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. 2. Clear the cache for the Phone app. 3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 4. Check if a software update is available for your phone. 5. Reset the phone. Phone doesn’t ring or ring loud enough 1.
Fix a problem : Call and SIM issues 207 Screen goes black 1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue. 2. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on. 3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Calls are dropping 1. Check your signal strength: • 2.
Fix a problem : Call and SIM issues 6. 208 Turn off Voice Match. a. Open the Google app. b. Touch More > Settings > Voice > Voice Match. c. Turn Hey Google off . Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”. 7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 8. Reset the phone. Poor sound quality on calls Start by checking your volume setting.
209 Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. 1. Make sure the USB plug fits securely into the phone. 2. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button. 3. If you're charging by connecting to a wall outlet: 4. • If the outlet is controlled with a switch, check that it is turned on.
Fix a problem : Battery issues 210 Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Fix a problem : Bluetooth, Wi-Fi, USB issues 211 Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: 1. When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning. 2. Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on.
Fix a problem : Bluetooth, Wi-Fi, USB issues 4. 5. 212 Check that Media audio is on: a. Go to Settings > Connected devices. b. Next to the paired device, touch c. Make sure Media audio is checked. . If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: 1. Check that other devices paired with your phone aren't getting your calls. 2. Check that Phone audio is on: 3. a. Go to Settings > Connected devices.
Fix a problem : Bluetooth, Wi-Fi, USB issues 213 1. Check battery level on your phone and Bluetooth device, and charge if either is low. 2. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. 3. On your phone, turn Bluetooth off and then on again. 4. Turn off the Bluetooth device to disconnect it. Then turn it back on to automatically reconnect with the phone. 5. Power cycle both your phone and the Bluetooth device.
Fix a problem : Bluetooth, Wi-Fi, USB issues 214 Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: 1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. 2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the encryption type and security settings match on the device and your phone. 3.
Fix a problem : Bluetooth, Wi-Fi, USB issues 3. To test the USB port on your computer, connect a different device to your computer.
216 Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. 1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them. 2. Perform an external reset of your phone.
Fix a problem : Account and sign-in issues 2. 217 Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular data. 3. Check if you have account issues. For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in to your account in other ways and on another device.
Fix a problem : App issues 218 App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall it.
219 Fix a problem : App issues Problems with app you installed After each step, check to see if the issue is fixed: 1. Check for updates to the app. 2. If you can open the app, touch 3. Clear the app's cache. 4. Go to the developer’s website for support. or > Help and look for troubleshooting information. a. Open the Play Store app. b. Touch your profile icon c. Touch the app and swipe down to see a link to the website. > My apps & games.
Fix a problem : App issues 2. Clear the cache for the Camera app. 3. Check for updates to your Camera app. 4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. 220 If the camera works correctly in safe mode, a third-party app is probably causing the issue. Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera.
221 Fix a problem : App issues 2. Open the conversation and resend the message. Can't hear notifications 1. Adjust your notification settings. 2. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages 1. Change your preferred network to Global. (Not all carriers support this feature.) 2.
Fix a problem : App issues 4. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.
Fix a problem : Maintenance procedures 223 Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: 1. Go to Settings > About phone > Android version. 2. The number displayed is your phone's Android version. Install Android software updates Your phone notifies you if an Android software update is available.
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) 224 Then, if you’re still experiencing problems, try resetting all network settings: 1. Go to Settings > System > Advanced > Reset options. 2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. 3. If you're using dual SIMs, select the SIM to reset for mobile data settings. 4. Touch Reset settings. 5.
Fix a problem : Maintenance procedures 3. 225 If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): a. Remove the screen lock. b. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Fix a problem : Maintenance procedures 226 Learn to use an app Open the app and touch or Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options. > Help.
