Quick Start DOCSIS 3.
Packaged with your MT8733 Power Supply Ethernet Cable RJ11 phone cord Coax Wrench Velcro® Cable Organizer Para una Guía de Inicio Rápido en español, por favor vaya a www.motorolanetwork.
Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. Comcast Xfinity customers should also order phone service if they want to use the MT8733 phone lines. This phone capability works for Xfinity, but not for most other cable services. If you already have an installed cable modem/router, simply disconnect your current modem and connect the MT8733, making sure to use the power supply provided with the MT8733.
PHONE (TEL1-2) If you have Xfinity phone service, you can connect telephones to Tel1 or to both of these phone jacks. ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports. Note the 2.5GE port (2.5Gbps). COAX Connect a “live” coax cable to the modem’s COAX connector as discussed above. (Tighten the nut so it’s finger tight. You may want to use the supplied wrench. Make the connection snug but not over-tight.
• Connected your MT8733. • Powered up your cable modem/router. To do this, plug the power supply into a standard wall outlet, and plug the power connector into your MT8733. Wait for the green or blue online connection light to stop flashing and remain solidly lit. This may take up to 15 minutes. You may need your cable service account number for product registration. A recent cable bill/statement will have this information.
Once your MT8733 is activated either online or by phone, your service provider will provision your MT8733 service. Typically this takes less than 5 minutes for Internet, but in some cases this may take 30 minutes or longer. If you activate voice service for the first time, your service provider may take several days to activate that service. Once you have been activated, try to browse the Web using a device connected via Ethernet or WiFi to the MT8733.
Configuration Manager You may not need to use the MT8733’s Configuration Manager. Here are some reasons for using it: • You want to change the wireless network name and password. For instance, maybe you want a more easily remembered name, or you're replacing a router and want to use your existing WiFi Network Name (SSID) and/or WiFi Password/Key instead of the unique ones that come with the MT8733. You can use the same SSID and Password for both 5G and 2.4G.
Wireless Router As noted before, the MT8733 has a unique Wireless Network Name/SSID and Wireless Security Key/Password printed on the MT8733’s bottom label. Set up your wireless devices to work with this SSID and security key, or with the SSID and security key you specified, if you changed them. Note that wireless performance depends on a number of factors.
You can connect almost any standard telephone equipment into an activated MT8733 telephone port. This includes almost anything that connects using an RJ11 jack—telephones, cordless phone base stations, answering machines, etc. (If you want to connect an alarm system, check with the manufacturer for compatibility). You can connect individual devices, or you can connect multiple devices that plug into the same phone line. (Their Ringer Equivalence Numbers need to add up to 5 or less.
Front Panel Lights During Power up, the lights will blink for about a minute.
OFF: Blinking: Green TEL1 & TEL2 2.4 & 5 GHz WLAN Green Phone service not provisioned. Registration in process OR Phone off-hook / Call Active ON: Phone on-hook / Ready for calls OFF: WiFi is not enabled or on external UPS power Data is flowing. WiFi is enabled. Blinking: ON: † If a blue light blinks continuously, this indicates partial service (at least one designated channel has not completed bonding).
Optional External UPS Backup Power An optional external 12V UPS power backup device is available with a special cable designed to connect to the MT8733. This external UPS power is for Telephone service only, when AC power is lost. The MT8733 does not ship with this external 12V UPS power backup device, it is sold separately and is NOT required for normal operation with AC power using the included power adapter.
Troubleshooting Tips What if I can’t make an Internet connection right after installation? • First turn your MT8733 off for at least 8 seconds, then on, to see if that fixes the problem. • Check the connections you’ve made to your MT8733. Power and coax connections are required, and up to 4 Ethernet connections are optional. Are those connections good? Be sure that the coax cable connection is finger-tight, possibly using the coax wrench. Do not over-tighten.
• • • • What if my MT8733 has been working, then stops working? First turn your MT8733 off for at least 8 seconds, then on, to see if that fixes the problem. If the MT8733’s lights don’t come on, check that the modem is getting power from its power cube and that the MT8733’s power button is on. Check your MT8733 Ethernet or telephone cables, if used. Check with your service provider. Sometimes there’s a service outage or some other service issue.
What if I am connected wirelessly but my connection seems slow or keeps dropping? Please re-read the Wireless Router section above. What if I don’t know my MT8733’s Wireless Network Name/SSID or Security Key/Password? The default values are printed on the bottom label of the MT8733. Use these unless you changed them. If you changed them, try to remember where you put the new values. If you have a device that connects wirelessly to the MT8733, it may show the Wireless Network Name/SSID and Password.
15
We like to help. Please visit our support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolanetwork.com/support Email: support@motorolanetwork.com Phone: 800-753-0797 or 617-753-0562 Our full-length user manual is available at www.motorolanetwork.com/MT8733manual Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years.
Safety Precautions These precautions help protect you and your MT8733. Do not put the MT8733 or its power supply in water, since this is a shock hazard. The MT8733 should normally be installed indoors. If you use it outdoors, protect it from moisture and be careful about temperature. Your MT8733 should be operated in an environment that’s between 32 and 104° Fahrenheit (0 to 40° Centigrade). Your MT8733 should not be in a confined space.
FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. All rights reserved.
