USER GUIDE DCX3200 Phase-2 HighDefinition Digital STB
IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions. • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY CONSIDERATIONS • The mains plug is the main disconnect device. It shall remain readily accessible and operable. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. During Transportation to the Subscriber Home • Transport the cable terminal in its shipping box or an equally padded container. • Do not expose the terminal to rain or moisture.
FCC COMPLIANCE Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.
You may: USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044. © 2009 Motorola, Inc. All rights reserved.
CONTENTS 1 Introduction ....................................................................................................................................... 1 Front Panel................................................................................................................................... 2 Rear Panel ................................................................................................................................... 3 2 Operation ................................................
Data Features............................................................................................................................ 24 5 On-Screen Graphics ...................................................................................................................... 25 6 Configuring the Audio, Video, and Closed Caption Settings................................................... 27 7 Troubleshooting.................................................................................................
1 INTRODUCTION Congratulations on receiving a Motorola DCX3200 High-Definition AllDigital Cable Set-top box, one of the most advanced interactive digital cable set-tops available today. Motorola has merged the extraordinary features of digital cable — the seemingly endless programming options, interactive program guides, Video on Demand (VOD), commercial-free, CD quality music, and the incredible picture quality and sound of HighDefinition TV (HDTV).
1 INTRODUCTION Front Panel 23 7 REC DCX3200-M 1 45 6 8 1 USB connector* 2 Rec — Unit is in record mode on a home network device (only available on DCX3200-M model with MoCA option) 3 Home LAN — Illuminates to indicate one or more set-top boxes and/or DVR devices are detected on the home network 4 Data — Dual function LED • Flashes once per second to indicate unit is booting • Flashes once per second to indicate unit is provisioning 5 Message — Illuminates when the Interactive Program Gu
1 INTRODUCTION Rear Panel 1 Cable In — Connects to cable signal from the service provider 2 Ext IR Input – Connects to a remote control receiver accessory cable 3 IEEE-1394 — Audio and video device connection 4 M-Card — Inserted M-Card 5 Serial — Data test connector (service personnel only) 6 S-Video — Connects to S-Video (SDTV) input of TV or VCR 7 Video Out — Composite Video (SDTV) 8 Video outputs / YPbPr — Component video output (HDTV) 9 Baseband Audio Out — L/R audio 10 Digital Audi
2 OPERATION Turning Power On and Off Press POWER on the front panel or the remote control to turn the DCX set-top on or off (standby). Be sure the remote control is in cable mode by pressing CABLE before pressing POWER. Changing Channels You can change channels in three ways: • Press CHANNEL + or – on the remote control to step through the channel selection. • Enter the number of the channel you wish to view using the number keys on the remote control.
3 CONNECTING YOUR DCX SET-TOP Instructions and diagrams are included for the following connections: • High-Definition TV (HDTV) • A/V receiver — Audio • Standard-Definition TV (SDTV) • Standard-Definition TV (SDTV) and VCR/DVD Recorder • A/V receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder Before you move or change components on your entertainment system, review the following: • For basic cable connections, use 75-ohm coaxial cables equipped with F-type connectors • Disconnect powe
3 CONNECTING YOUR DCX SET-TOP • HDMI or IEEE-1394 — HDTV and SDTV HDMI and IEEE-1394 offer higher quality HD video than component video. If your TV has an HDMI input, this is for both audio and video. Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top. HDMI and IEEE-1394 outputs provide video and audio, so no separate audio connections are required if you plan to use your TV’s speakers as the primary audio source.
3 CONNECTING YOUR DCX SET-TOP • Composite Video (also referred to as Video) — SDTV If an S-Video input is not available on your TV, use the composite video (video) connection. Note: Composite video does not provide audio. A separate audio connection must be made. Connecting HDTV — Single Connection for Video/Audio Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an HDTV — Single Connection for Video/Audio Note: Only (1) HDTV video/audio connection needs to be made to an HDTV. Note: On screen graphics will not be displayed when using IEEE-1394 connection. Refer to Section 5 for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required.
3 CONNECTING YOUR DCX SET-TOP Connecting HDTV — Separate Video/Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX set-top and then choose one of the following: DVI If your TV has a DVI input, use the DVI connection for your video, connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV connector on your TV.
3 CONNECTING YOUR DCX SET-TOP Audio If your TV does not have digital audio inputs, connect the stereo audio cable to the AUDIO L/R connectors on the DCX3200 set-top and the AUDIO L/R connectors on the HDTV. If your TV supports digital audio inputs, use the digital audio OPTICAL S/PDIF or COAXIAL S/PDIF outputs instead of the AUDIO L/R outputs. S/PDIF offers better audio quality, including support for Dolby® Digital audio.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an HDTV — Separate Video/Audio Note: Only (1) video connection and (1) audio connection needs to be made to an HDTV. Note: Solid lines indicate optimum connections. Note: HDMI-to-DVI adapter is not included with the set-top.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an HDTV — Alternative Audio Note: Only (1) audio connection needs to be made. Note: Solid lines indicate optimum connections.
3 CONNECTING YOUR DCX SET-TOP Connecting an A/V Receiver — Audio There are several options available for audio connections to your A/V receiver: • Digital audio (OPTICAL S/PDIF) • Digital audio (COAXIAL S/PDIF) • Stereo audio (AUDIO L/R) If your A/V receiver supports it, the optical (S/PDIF) or coaxial (S/PDIF) digital audio outputs may be used in place of the stereo audio outputs (AUDIO L/R). These outputs offer a higher level of audio quality, including support for Dolby Digital audio.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an A/V Receiver — Audio Note: Only (1) audio connection needs to be made to an A/V Receiver. Note: Solid lines indicate optimum connections.
3 CONNECTING YOUR DCX SET-TOP Connecting an SDTV 1. Connect the stereo audio cable to the AUDIO L/R connectors on the DCX set-top and the AUDIO L/R connectors on the Standard-Definition TV (SDTV). 2. Connect an S-Video cable to the S-Video out connector on the DCX set-top and the input S-Video on the TV. Note: If the TV does not support S-Video connections, composite video connections may be used in place of S-Video connection. These video connection methods do not support HD video.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an SDTV Note: S-Video and Composite video require separate audio connections. Note: Only (1) video connection and (1) audio connection is required. Note: Solid lines indicate optimum connections.
3 CONNECTING YOUR DCX SET-TOP Connecting an SDTV and VCR/DVD Recorder 1. Connect a stereo audio cable to the AUDIO L/R connectors on the DCX3200 set-top and the INPUT AUDIO L/R connectors on the VCR/DVD recorder. 2. Connect a composite video cable to the VIDEO OUT connector on the DCX3200 set-top and the INPUT VIDEO connector on the VCR/DVD recorder. 3.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an SDTV and VCR/DVD Recorder 20
3 CONNECTING YOUR DCX SET-TOP Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top and the INPUT L/R connectors on the A/V receiver. 2. Connect an S-Video cable to the S-Video out connector on the DCX set-top and the S-Video connector on the A/V receiver. Note: If your A/V Receiver does not support S-Video connections, Composite video connections may be used in place of the S-Video connection. 3.
3 CONNECTING YOUR DCX SET-TOP Connecting Your DCX Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD recorder in your configuration.
4 RECORDING YOUR CONNECTIONS Use this diagram to record connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the DCX set-top before connecting or changing cable connections. Do not place another component or object on top of the DCX set-top.
4 RECORDING YOUR CONNECTIONS Data Devices Note: Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. Data Features In addition to high-quality audio and video, the DCX set-top has the capability to deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking.
5 ON-SCREEN GRAPHICS Your DCX set-top can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The DCX set-top overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid. • On-screen graphics are not available on all video output combinations.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS The following describes how to configure the audio (for HDMI connections), SD and HD video settings, and closed caption settings for the DCX3200. Before you adjust the output settings: 1. Connect the DCX3200 to the TV and other home entertainment devices 2. Plug the DCX3200 into an AC power outlet 3. Initialize the DCX3200 and authorize it for services 4.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Note: The User Settings menu indicates whenever an HDMI connection is in place between the DCX3200 and another device. When the HDMI connection is not being used the User Settings Menu will update to reflect this: An example of the User Settings menu when the HDMI output is not connected.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS 2. Use your remote control to navigate the on-screen display: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option for that setting. • To exit the setting and move to another setting, use the ▲ and ▼ keys. • To exit the menu and save your settings, press the POWER or MENU key.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description HDMI / YPbPr Output The HDMI/YPbPr Output setting allows you to specify the video output format of the DCX3200 for all programs (when the 4:3 Override setting is set Off or Stretch) or for all widescreen programs (when the 4:3 Override is set to 480i or 480p). Options include 1080i, 720p, 480p, 480i, and Native. By default, the 1080i option is selected.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCX3200 when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description My TV Supports The Following Formats The My TV Supports The Following Formats checklist allows you to configure the Native mode operation of the DCX3200. The checklist becomes accessible only when the HDMI/YPbPr Output setting is set to Native. The DCX3200 is capable of delivering all of the video formats listed in this checklist depending upon the type of video connection (HDMI or YPbPr) being used.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description 6. Notes 480i — The DCX3200 will present programs broadcast in the Standard Definition 480i format using both the HDMI and YPbPr connections. The DCX3200 can also convert any other broadcast format to the 480i format. 1. The DCX3200 cannot provide 1080p30 or 1080p24 video using the YPbPr output. When using the DCX3200 in Native mode, these two formats are disabled and inaccessible if there is no HDMI connection in place. 2.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI connection is in place. Selecting this option will present a new menu screen with settings specific to the HDMI connection. These settings are discussed in more detail on the following pages. Closed Caption The Closed Caption setting turns closed captions off or on.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS To configure the DCX3200 settings on the Additional HDMI Settings menu screen: 1. With an HDMI connection in place, power off the DCX3200 and then immediately press the MENU key on the remote control. 2. This will display the main User Settings menu. 3. Move the cursor next to the “Additional HDMI Settings” option and press the ► key. An example of the Additional HDMI Settings menu.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS The Additional HDMI Settings menu options are: Setting Description HDMI/DVI Mode The HDMI/DVI mode settings allows you to optimize the HDMI output to work with both DVI-equipped televisions and HDMI equipped televisions. By default, this option is set to HDMI. The options are used as follows: Color Space • HDMI designates that an HDMI television is connected to the DCX3200.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description Audio Output The Audio Output setting allows you to specify the digital audio format delivered over the HDMI connection by the DCX3200. Options include Auto, L-PCM, and Pass Through. By default, the Auto option is selected.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS To configure the DCX3200 settings on the Additional Closed Caption Settings menu screen: 1. Power off the DCX3200 and then immediately press the MENU key on the remote control. This will display the main User Settings menu. 2. Move the cursor next to the “Closed Caption” option and adjust this setting to “Enabled.” 3. The option to enter the Additional Closed Caption Settings menu is now available.
6 CONFIGURING THE AUDIO, VIDEO, AND CLOSED CAPTION SETTINGS Setting Description Font Style Sets the font style for closed captions. Defaults to AUTO. Options are AUTO, MONO SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL. Font Color Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
7 TROUBLESHOOTING Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Problem Possible Solution The DCX settop will not power on The DCX set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
7 TROUBLESHOOTING Problem Possible Solution There is no audio when viewing cable channels Verify that the mute button on the remote control has not been pressed. Press mute on the remote control to restore sound. There is no audio from the center and/or surround speakers of a home theater receiver connected to the DCX settop • If the DCX set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.
7 TROUBLESHOOTING Problem Possible Solution There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the DCX set-top. Verify that the DCX set-top is powered on and tuned to an authorized cable channel. Verify that all video cables between the DCX settop and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the DCX set-top and the wall jack.
7 TROUBLESHOOTING Problem Possible Solution No graphics or program guides appear on the TV screen If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the DCX set-top. Onscreen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead. No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCX set-top.
7 TROUBLESHOOTING Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
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