Warranty

Motorola Product Warranty
Product Support
a. Unless a different period is specified for a particular hardware Product at
www.motorolasolutions.com, or in a sales agreement between Seller and customer, or in the
published specification sheet for the hardware Product, Seller's hardware Products are generally
warranted against defects in workmanship and materials for a period of twelve (12) months from
the date of shipment, provided the Product remains unmodified and is operated under normal and
proper conditions. Warranty provisions and durations on integrated installed systems, Product
modified or designed to meet specific customer specifications ("Custom Products"), Product
accessories, remanufactured products, reconditioned or upgraded products, and software shall be
as provided in the particular Product documentation in effect at the time of purchase or in the
accompanying software license. All access point hardware Products are delivered with a limited
lifetime warranty. Unless otherwise so provided: (i) and excepting all software included with
infrastructure hardware Products, where the warranty period for such software is ninety (90)
days, the warranty period for computer programs in machine-readable form included in a
hardware Product, which are essential for the functionality thereof as specifically stated in the
published Product specifications (“Core Product Software“) will be coincident with the warranty
period of the hardware Product. Software patches, bug fixes, updates or workarounds do not
extend the original warranty period; and (ii) Accessories that contain a serial number, such as
adaptors, cradles and certain power supplies (“Serialized Accessories”) carry a warranty term of
ninety (90) days from the date of shipment and non-serialized accessories, such as cables and
product stands/holders (excluding consumables) are warranted for a period of thirty (30) days
from date of shipment by Seller.
b. Products may be serviced or manufactured with parts, components, or subassemblies that
originate from returned products and that have been tested as meeting applicable specifications
for equivalent new material and Products.
c. The sole obligation of Seller for defective hardware Products is limited to repair or
replacement (at Seller's option) on a "return to service depot" basis with prior Seller
authorization. Customer is responsible for shipment to the Seller and assumes all costs and risks
associated with this transportation; return shipment to the Customer will be at Seller's expense.
Customer shall be responsible for return shipment charges for Product returned where Seller
determines there is no defect ("No Defect Found"), or for Product returned that Seller determines
is not eligible for warranty repair. No charge will be made to Buyer for replacement parts for
warranty repairs. Seller is not responsible for any damage to or loss of any software programs,
data or removable data storage media, or the restoration or reinstallation of any software
programs or data other than the software, if any, installed by Seller during manufacture of the
Product. Seller’s sole obligation for software that when properly installed and used does not
substantially conform to the published specifications in effect when the software is first shipped
by Seller, is to use commercially reasonable efforts to correct any reproducible material non