Warranty

OCEAN ROCK USA LLC
1300W.9thSt, Upland, CA91786
www.elementifire.com
Email: [e-mail]
Phone: [phone] Fax: [phone]
______________________________________________________________________________
Warranty Policy
Ocean Rock USA LLC warrants fire features and accessories to be free from defects in parts and
workmanship under normal use and service for a period of 1 year from the date of purchase. In the event
of such defects Ocean Rock will, at its option, repair or replace the defective product. The foregoing is at
the discretion of Ocean Rock. There will be no charge for the replacement parts or product, however it
will be the consumer’s responsibility to return the product to the original place of purchase. Ocean Rock
will not be responsible for consequential damages in excess of the purchase price of the product on which
such liability is based and the warranty does not cover costs including freight, removal and reinstallation.
This warranty is non-transferable and applies only for units that are for non-commercial personal use
only. Under this warranty agreement, all gas lines must be installed by a licensed gas fitter. Damage
caused by shipping, staining and abuse are not covered under this warranty. Dings, dents and scratches,
fading and natural weathering are not covered under this warranty. Decorative rock is not covered under
this warranty. Improper installations, repair or modifications made by anyone other than Ocean Rock will
void this warranty and any damage caused by such is also not covered under this warranty.
Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the
material of this product and are not covered under this warranty. Some color and texture variation is
typical of the material and finish for this product and is not covered under this warranty.
Cast concrete is a hand finished process. As such, this product’s finish will vary by unit. There will be a
color variance of up to 15% in each unit. There may also be uneven texture or pattern as well as small
holes in the surface caused by air or water trapped on the surface during casting. This is a normal trait of
cast concrete and is not covered under warranty.
This table is made with natural Ash wood. As such, it will vary in color, grain and texture from piece to
piece. It may also have small knots and holes which were created during the growing process. These
items are not to be considered defects and are not covered under warranty. Natural wood should be kept
dry and protected from sun or the lifespan of this product will be significantly reduced. It is the
consumer’s responsibility to keep the product covered when not in use. Water or sun damage is not
covered under this warranty.