Mobile Medical Alert Systems Cellular DUO System | User Guide
What’s in the Box SE + + + + + Y NC GE Volume: 10:05 AM RE ER T EM 70°F TEST Cellular Base Station Mobile Device Neck Pendant / Wrist Button Cradle Charger Power Cord Mobile Case If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.
NC GE ET MAY 03 FRI 10:05 AM RE S ER EM 70°F Y TEST Figure 1 We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation.
Cellular Base Station Features (Front) Speaker ON/OFF Switch (Back) Temperature Date & Time Signal Strength Indicator T Reset Button Y NC GE MAY 03 FRI 10:05 AM SE 70°F RE ER EM Emergency Button TEST Battery Charge Indicator Microphone Test Button Volume Figure 2 4 MobileHelp Cellular DUO System User Guide
Mobile Device System Features Speaker Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Microphone Low Battery Indicator (red) Cellular Indicator (green) Figure 3 MobileHelp Customer Support 1-877-827-6207 GPS Indicator (yellow) 5
Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location ■■ We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. ■■ Do not place any object in front of the Base Station. ■■ Do not place near any appliances that make noise. ■■ Step 2.
Step 3. Turning on your Base Station ■■ Turn on your Base Station using the on/off switch located on the back.■ ■■ The display screen will turn on. ■■ If the Base is set up correctly, the Base Station will say “system ready.” ■■ The emergency and reset buttons will illuminate. ■■ ■■ Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the Display screen.
■■ Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and will appear in the display area. You are not able to set the date and time manually. Step 4. User Auto Test ■■ You can use the test button on your Cellular Base Station to make sure your system is working without placing a call to the emergency response center. To test your cellular base station: ■■ Press and hold the test button for 3 seconds.
■■ ■■ The Cellular Base Station and Mobile Device will both be on auto test mode which does not connect you to a live operator. The Base Station will instruct you to “press emergency button or pendant.” Once you push the red emergency button on your Base Station, the Base Station will say “test call sent to emergency response center” several times.
Setting Up Your Mobile Device Step 1. Select a Location ■■ ■■ We recommend you place your Mobile Device in your bedroom or any other place around your home it can be easily accessible. Place your Mobile Device’s cradle charger near an electrical outlet. Step 2. Connect the Cradle Charger (Please refer to Figure 7.) ■■ ■■ Plug the power cord into the slot on the back of the cradle charger, making sure that the narrow side is on the bottom.
Figure 7 DANGER Electric shock risk WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
Step 3. Charge your Mobile Device ■■ ■■ ■■ ■■ Place the Mobile Device in the cradle charger. The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. The red battery light will come on indicating that the device still needs charging.
Turning your Mobile Device ON or OFF ■■ ■■ ■■ ■■ ■■ To turn on your Mobile Device: Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately five seconds Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on.
Step 4. Live Operator Test: Testing your Mobile Device ■■ ■■ ■■ ■■ ■■ Remove the Mobile Device from the cradle charger and hold it. Press the Mobile Device’s emergency button firmly once and hold for two seconds until the red light around the emergency button lights up. The Mobile Device will ring several times, indicating your alarm is being sent to the central station. An emergency operator will communicate with you through the Mobile Device and ask you if you are okay.
Step 5. Live Operator Test: Testing your Help Buttons ■■ ■■ ■■ ■■ ■■ ■■ ■■ Press the wrist or neck button firmly once. The button’s red light turns on indicating a signal was sent to the Base Station and/or Mobile Device. Your Base Station will say “call in progress” several times. The red light around the Mobile Device’s emergency button will light up and your Mobile Device will beep several times. When the call goes through your Base Station will say “Please stand by for operator.
Important Safety Information ■■ Wear your waterproof help button at all times. ■■ Test your system once a month. ■■ During a power outage, the Base Station’s battery backup will last up to 30 hours, after it has been charged for 3 hours. ■■ Keep electrical cords away from heat sources and sharp edges. ■■ Locate electrical cords away from areas where someone could trip over them. ■■ Do not use any attachment or accessory that is not intended for use with this system.
■■ ■■ The wrist button and/ or neck pendant are designed to work at an approximate range of 350 feet from the Mobile Device or 600 feet from the Base Station, depending on the size and construction of your home. The Mobile Device is not waterproof. Do not expose to water, rain, extreme humidity, sweat, or other moisture. However, your help buttons (neck pendant and wrist button) are waterproof and can be taken with you in the shower.
If you subscribed to the optional medication reminder service and have scheduled medications, please note: At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder – Please Press Reset to Accept” and the blue reset button will flash. ■■ The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal.
Base Station Announcements Warning Announcement What it Means How to Fix It Power not detected (Both Red Emergency and Blue Reset buttons will be flashing) Base Station is not connected to an electrical outlet or power to the outlet has been lost Check that the Base Station is ON and correctly plugged into an electrical outlet Base Station Battery Level is very low Check that the Base Station is ON and correctly plugged into an electrical outlet "Low Battery" WARNING Strangulation and choking hazard
Mobile Device Light Indicator Light Indicator GREEN What it Means Blinking slowly: Device is connected to wireless network. Blinking quickly: Device is NOT connected to wireless network. YELLOW Blinking: Indicates device is communicating to the GPS satellite. RED Blinking slowly (off charger): Battery is low - you have about one hour of battery left. On while charging: Battery is charging. Off while charging: Battery is fully charged.
Frequently Asked Questions How do I call for help? Press your neck pendant, wrist button, red emergency button on your Base Station or your Mobile Device emergency button. What happens if I push the button but I can’t speak? If you are unable to speak or be heard, we will assume it is an emergency and dispatch help through the closest available public emergency responders and then notify your personal contacts listed on your profile.
Why is the emergency operator having trouble understanding me? The microphones in the Base Station and Mobile Device are very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area for your Base Station or go to a quieter area with your Mobile Device.
How long will the Mobile Device battery last? The battery is designed to last over 24 hours after it has been fully charged. Do I need my Mobile Device when I leave my home? Yes, always take your Mobile Device with you when leaving your home and wear your pendant or wrist button at all times at home and away so help is never out of reach. How will an Emergency Response team get into my home? Rescue personnel follow different procedures.
If I accidentally set off the alarm, what do I do? If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a “false alarm”. The operator will disconnect and no further action will be taken. Can I replace the neck pendant cord? Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces.However the risk of choking may increase if you do not use the lanyard provided by MobileHelp.
I am going to travel. How should I prepare? Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can update our systems with your new address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays.
Refund & Return Policy Full Refund: 30-day risk-free trial ■■ Refund period begins the day the unit is received. ■■ Refund period ends 30 days after receipt of system. ■■ ■■ ■■ ■■ ■■ 26 Customer will get a 100 percent refund if they return the unit and any accessories back to us within the 30 day period. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund.
Prorated Refund: Refunds outside of the 30-day risk-free trial ■■ ■■ ■■ ■■ Prorated refunds are calculated based upon the invoice date and the date the complete system is received by MobileHelp. If customer fails to return any of the items listed on their invoice, the retail charge for these items will be deducted from the refund. Refunds are credited back to the customer in the manner originally received, i.e.
FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products. in the United States.
15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
RF Exposure Information This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) Energy set by the Federal Communication Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Technical Information Models Input Output Current Rating IGB-01, IGB-02 115 V 12 VDC 1.5 A IGB-01, IGB-02 Battery Backup 9.6 VDC 1.5 A IGM-01, IGM-02 Internal 3.7 VDC 930 mAh WBS 115 V 5 VDC 3000 mA WBS Battery Backup 4.2 VDC 3000 mA IGPFD-01 Internal 3.
FCC Regulations: This equipment complies with radio frequency (RF) exposure limits adopted by the Federal Communications Commission for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. IC Regulations: This device complies with Industry Canada’s licence-exempt RSSs.
MobileHelp® an Integrity Tracking LLC Company Corporate Headquarters: Technical Support 3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.com Sales: Customer Service phone: 1-800-800-1710 email: sales@mobilehelp.
