Mobile Medical Alert Systems MobileHelp | Complete User Guide
MobileHelp Complete User Guide This MobileHelp User Guide includes information covering the 3 most popular MobileHelp Systems: Cellular DUO System Cellular Classic System Solo System Note: Remember to always carry the Mobile Device with you when going outside of your home.
Cellular DUO System What’s In the Box + Cellular Base Station + Mobile Device + Neck Pendant / Wrist Button + Cradle Charger + Power Cord Mobile Case Optional Accessories PRESS for HELP Wall Button Fall Button If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.
Cellular Classic System What’s In the Box + Cellular Base Station Neck Pendant / Wrist Button Optional Accessories PRESS for HELP Wall Button Fall Button If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.
Solo System What’s In the Box + Mobile Device + Neck Pendant / Wrist Button + Cradle Charger + Power Cord Mobile Case Optional Accessories PRESS for HELP Wall Button Fall Button If you selected the optional Fall Button™ Automatic Fall Detect system, you will receive the Fall Button™ and your choice of wrist button or neck pendant. You will also receive an additional manual for the Fall Button™ Automatic Fall Detect pendant.
Figure 1 Setup Guide for MobileHelp’s Medical Alert System We thank you for choosing MobileHelp’s Medical Alert System and we welcome you to the MobileHelp family. Congratulations on making a smart choice! If you have any questions during the setup process, please call our support team at 1-877-827-6207 and select the Technical Support option. See last page for hours of operation.
Cellular Base Station Features (Front) Speaker/Microphone ON/OFF Switch (Back) Temperature Date & Time Signal Strength Indicator Emergency Button Reset Button Battery Charge Indicator MobileHelp Complete User Guide Test Button Figure 2 Volume 7
Mobile Device System Features Speaker & Microphone Emergency Light (red ring) Emergency Help Button ON/OFF Button USB Charging Port Low Battery Cellular Indicator (red) Indicator (green) GPS Indicator (yellow) Figure 3 8 MobileHelp Customer Support 1-877-827-6207
Wearable Features Emergency Help Button LED Light Technical Support Use Only Pendant Fall Button (optional accessory) LED Light Wristband MobileHelp Complete User Guide 9
Please follow these simple steps to get your system set up and tested. Connecting your Base Station Step 1. Select a Location ■■ ■■ ■■ ■■ We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise. Step 2. Plug in the Power Cord (Please refer to figure 4.
Step 3. Turning on your Base Station ■■ ■■ ■■ ■■ ■■ ■■ ■■ Turn on your Base Station using the on/off switch located on the back. The display screen will turn on. If the Base is setup correctly, the Base Station will say “system ready.” The emergency and reset buttons will illuminate. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the Display screen.
Setting Up Your Mobile Device Step 1. Select a Location ■■ ■■ We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible. Place your Mobile Device’s cradle charger near an electrical outlet. Step 2. Connect the Cradle Charger (Please refer to figure 7.) ■■ ■■ Plug the power cord into the slot on the back of the Cradle Charger, making sure that the narrow side is on the bottom.
Figure 7 WARNING To prevent electrical shock please keep the system away from wet locations. AVERTISSEMENT Pour éviter le choc électrique, SVP tenir le système éloigné des endroits humides.
Step 3. Charge your Mobile Device ■■ Place the Mobile Device in the cradle charger. ■■ The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger. ■■ The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network. ■■ ON/OFF Button The red battery light will come on indicating that the device still needs charging.
Turning your Mobile Device ON or OFF To turn on your Mobile Device: ■■ Option 1: Press the ON/OFF button on the side of the Mobile Device and hold for approximately five seconds ■■ Option 2: Simply place Mobile Device in the cradle charger, assuming the cradle charger is plugged in ■■ All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on.
Testing your Cellular Duo System It is important that you test your system at least once a month. ■■ ■■ When you are conducting a test on your Cellular Duo System, always have your Mobile Device nearby because if both devices activate in response to your press of a Neck Pendant or Wrist Button, each device will send an alarm to the Emergency Response Center and you will need to reply to the operator to clear the alarm.
Testing your Cellular Classic System You can use the TEST button on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps: ■■ ■■ ■■ ■■ ■■ ■■ Press and hold the TEST button on Base Station until it illuminates green. You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant. Press the Neck Pendant or Wrist Button.
Cellular Base Station Voice Guidance If your system includes the Cellular Base Station, your Base Station will have voice announcements. Select announcements are listed below: Voice Prompt Notes The Cellular Base Station is powered on Event System Ready Base Station on/off switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.
Medication Reminders (optional service): ■■ ■■ ■■ ■■ ■■ ■■ At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, Please Press Reset to Accept” and the blue reset button will flash. The name of the medication will be displayed on the Cellular Base Station screen just like it was entered in the MobileHelp Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until reset button is pressed.
Testing your Solo System For Mobile Device Light Indicator information, please see page 35 ■■ Remove the Mobile Device from the cradle charger then press and hold down the emergency button firmly for two seconds until the red light around the emergency button lights up, then release. ■■ The Mobile Device will beep several times or announce, “Call in progress”, depending on the Mobile Device version.
Test your Help Buttons (Please refer to figure 6.) ■■ ■■ ■■ ■■ ■■ ■■ ■■ Press your wrist button or neck pendant firmly once. The button’s red light flashes indicating a signal was sent to the Mobile Device. The red ring around the Mobile Device Emergency button will light up. The Mobile Device will beep several times, indicating your alarm is being sent to the central station or announce, “CALL IN PROGRESS”, depending on the Mobile Device version.
Mobile Device 3.0 Voice Guidance The Mobile Device 3.0 provides voice announcements. Select announcements are listed below: Event The emergency call is initiated The battery is low Voice Prompt “Call in Progress” “Your battery is low, please connect to a power source.” Note: There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.
Fall Detection with Mobile Device 3.0 Voice Guidance If your system includes the Mobile Device 3.0, your Mobile Device will have voice announcements. Select announcements are listed below: Event Voice Prompt Mobile Device receives a fall signal “Fall Detected - Press and Hold Button to Cancel” Fall alarm is canceled Alarm Canceled Optional Fall Button Notes This will occur for about 20 seconds and will allow you time to cancel the alarm.
Important Safety Information For All Systems ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ You must always carry the Mobile Device with you when going outside of your home. Keep electrical cords away from heat sources and sharp edges. Locate electrical cords away from areas where someone could trip over them. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. Do not use any attachment or accessory that is not intended for use with this system.
■■ ■■ ■■ ■■ ■■ ■■ ■■ The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it. Do not expose the Mobile Device to dust, dirt, sand or food. The Mobile Device’s battery is designed to last over 24 hours after it has been charged for 3 hours. The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky. Wear your waterproof help button at all times.
Frequently Asked Questions How do I call for help? Press your neck pendant, wrist button, red emergency button on your Base Station or your Mobile Device emergency button. Do I need my Mobile Device when I leave my home? Yes, always take your Mobile Device with you when leaving your home and wear your pendant or wrist button at all times at home and away so help is never out of reach.
We recommend that you purchase a MobileHelp “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel to gain entry to your home without damage. If you have your own lock box (not purchased from MobileHelp), please call MobileHelp Customer Support at 1-877827-6207 to ensure your code is noted on your account.
Why is my help button not activating my Base Station/Mobile Device? Be sure to press the help button once firmly in the center to activate your Base Station and/ or Mobile Device. A small red light below the pendant or wrist button will flash. If the Base Station and/or Mobile Device does not respond, check to ensure that the help button is in range of the Base Station and/or Mobile Device.
I am going to travel. How should I prepare? Your Mobile Device will work nationwide anywhere there is AT&T cellular coverage. We recommend you call Customer Service at least 2 to 3 days prior to leaving, so we can update our systems with your new location address, emergency contacts, and lock box location. This ensures that if we have to alert emergency responders, they will have all relevant information to assist you without delays.
Can a magnetic lanyard cause interference with a pacemaker or other medical device? If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Can I replace the neck pendant cord? Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains or necklaces. However the risk of choking may increase if you do not use the lanyard provided by MobileHelp.
FDA Statement MobileHelp is a FDA registered medical device manufacturer. MobileHelp quality system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States.
15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Cellular Base Station Gen4.0 2.0 Bluetooth Modem 2400 Mhz to 2483 Mhz This equipment complies with IC RSS-102 RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ This device complies with the ISED radiation exposure limit set forth for an uncontrolled environment.
Technical Information Models IGM-02 IGBW-01 IGBW-01 IGPFD-01 IGP-01 IGPWS-01 IGPWS-02 IGPWC-01 IGMCA-01 MCC-02 IGP-02 IGPWS-02B IGPWS-02W WMP-01 CBS2-01 CBS2-01 MD3-01 IGPFD-01 CBS4-01 CBS4-01 Input Internal 115 V Battery Backup Internal Internal Internal Internal 115 V 12 V 115 VAC Internal Internal Internal Internal 115 V Battery Backup Internal Internal 115 V Battery Backup Output 3.7 VDC 5 VDC 4.2 VDC 3.6 VDC 3 VDC 3 VDC 3 VDC 5 VDC 5 VDC 5 VDC 3 VDC 3 VDC 3 VDC 3 VDC 5 VDC 4.2 VDC 3.7 VDC 3.
Mobile Device Light Indicator Light Indicator What it Means Blinking slowly: Device is connected to wireless network. GREEN Blinking rapidly: Device is NOT connected to wireless network. YELLOW Blinking: Indicates device is communicating to the GPS satellite. Blinking slowly (off charger): Battery is low - you have about one hour of battery left. RED On while charging: Battery is charging. Off while charging: Battery is fully charged.
MobileHelp® an Integrity Tracking LLC Company Corporate Headquarters Technical Support Sales Customer Service 3701 FAU Blvd., Suite 300 Boca Raton, FL 33431 phone: 561-347-6255 fax: 561-347-6288 web: www.mobilehelp.com phone: 1-800-800-1710 email: sales@mobilehelp.com Emergency Support Available 24/7 via MobileHelp System phone: 1-877-827-6207 Monday - Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email: support@mobilehelp.
