Technical Support QPS Technical Support Our Customer Support staff are ready to assist you with any problem you may have with your QPS Product. There are many ways to contact QPS Technical Support. E-Mail: techsupport@qps-inc.com World Wide Web: http://www.qps-inc.com Technical Support: (949) 595-2184 Technical FAX: (714) 692-5516 Copyright Statement Copyright © 1999-2000 QPS Professional Solutions. All rights reserved.
Table of Contents Thank You for Choosing QPS......................................................................................2 Chapter 1 Welcome to the CD-Recording World..........................................................................4 What Can the Que! USB Drive Do for Me? ................................................................4 Chapter 2 Getting Started ............................................................................................................
Congratulations! Thank You for Choosing QPS! Congratulations on your purchase of the Que! CD-ReWritable Drive. In this manual, you’ll find information designed to help you understand the capability of your New Drive as well as a step-by-step explanation of how to install your hardware and software.
Chapter One Welcome to the CD Recording World
Welcome! Chapter One Welcome to the CD-Recording World! If you’re new to CD-Recording, don’t worry; it’s easy to learn. The Que! USB Drive allows you to store massive amounts of data on one CD. You can fit as much data found on 450 floppies on one CD-R or CD-RW media. Plus, it allows you to record audio, and audio/video applications. In this chapter, we’ll tell you more about the features and uses of CD-Recording technology.
Chapter Two Getting Started
Getting Started Chapter Two Getting Started! Before you start using your Que! USB Drive, you'll want to make sure you have everything you need. In this chapter, we'll tell you what comes in the package, so you can make sure it's all there. In this chapter we'll tell you about the minimum requirements your system needs to support the Que! USB Drive. Once you are sure you have everything you need, you can proceed to the next chapter, where we'll show you how to install your hardware and software.
Getting Started What You Should Have! • What’s in the package Refer to the provided package list on following page and verify that you have received all of the appropriate parts. Okay, if all the right parts were in the package, then you just need to make sure your system will support the Que! USB Drive. Here's what you'll need. For Mac Users — iMac or G3/G4 Users: Minimum system requirements: • 233 MHz PowerPC G3 Processor or better • Mac OS 8.5.1 or higher • Mac USB Driver version 1.
Package List Carrying Bag & Strap Installation Manual Drive Universal Power Supply Adapter Power Cable USB Cable Software CD-R & CD-RW Media 8
Getting Started What About Software? The Que! USB Drive comes with a variety of software applications that will help you get the most from your drive. iMac and G3/G4 users should install the following applications: • Toast software for Macintosh by Adaptec. With this CD mastering software, you'll be able to make your own CDs in standard formats, so they can be used on most CD-ROM and DVD-ROM drives.
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Chapter Three Mac Installation
Mac Installation Chapter Three Macintosh Installation: Getting Plugged In Now that you know you have everything you need, you're ready to install your Que! USB Drive hardware and software. This chapter will show you how. The figure below shows the front panel controls and indicators for the Que! USB Drive.
Mac Installation Getting It All Set Up Step 1. iMac & G3/G4 Desktop Computers: Attach the USB cable to either of the two USB connectors on the back or the side of the iMac or G3/G4 computer. (Refer to your Mac user manual).
Mac Installation Step 2. Attach the other end of the USB interface cable to the USB port on the back of the Que! USB Drive. Step 3. Attach the power adapter to the back of the Que! USB Drive. Plug one end of power cable to the back of the power adapter and the other end to the grounded power outlet. Step 4. Do not turn on the power to the Que! USB Drive unitl you have installed the Adaptec Toast software.
Mac Installation And Now for the Software In this section, we'll explain how to install the recording software packages that came with your Que! USB Drive. Step 1 Install the Adaptec Toast software • Insert the Installation CD into the CD-ROM drive • Close any open folders or applications before proceeding • Double click on the install “Que! Installtion CD” icon that appeares on the desktop • Double click on the “Adaptec Toast” folder • Select the preferred language folder (Engilsh, Spanish etc.
Mac Installation Using Your Adaptec Toast Software To start Adaptec Toast USB 4.0.1.1: • Click twice on the HDD icon and open the Toast Folder • Click twice on Adaptec Toast to launch the program Audio Recording • Open Toast 4.0.1.1.
Mac Installation Recording Data • Select the FORMAT menu and select the format you want to use. For example, you can select “Mac files & folders”. NOTE: If you are not sure of the format to use, drag and drop the files onto the main Toast screen and Toast will automatically select the format. • From the main Toast screen click on the “Data” button. • At the next screen click on the “Add” button. • Then at the third window, select Mac HDD or desktop and work your way down the directory structure.
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Chapter Four PC Installation
PC Installation Chapter Four PC Installation Step 1. Turn off the power on your PC and all other peripherals that are attached to your system. Step 2. Connect the USB cable to the USB port on the back of your PC.
PC Installation Step 3. Attach the other end of the USB interface cable to the USB port on the back of the Que! USB Drive. Step 4. Attach the power adapter to the back of the Que! USB Drive. Plug one end of power cable to the back of the power adapter and the other end to the grounded power outlet. Step 5. Congratulations! To continue, refer to your software installation procedures on the following page.
PC Installation And Now for the Software In this section, we'll explain how to install the recording software packages that came with your Que! USB Drive. Part 1. Installing the Easy CD-Creator Step 1. Insert the installation CD in your computer’s CD-ROM drive. The installation wizard “Master Setup” will start up automatically Step 2. Select “Easy CD Creator” to start installing the program. When you do that the Adaptec Easy CD Creator window will pop up. Choose “Next” Step 3.
PC Installation Part 3. Installing the UDF Reader Step 1. Select UDF Reader. When you do this “Adaptec Setup Wizard dialogue box will pop-up and display the follwing questions: “This Setup wizard installs the Adaptec Direct CD (UDF) Reader for window 95/ Window NT. Do you wish to continue?” Set 2. Select “Yes” to install the UDF raeder software Set 3. At the next screen choose the language you prefer and then choose the “Next>” button Set 4.
PC Installation Step 5. Press the “Next>” button. Step 6. At the next screen you will be prompted with the following question, “What do you want Windows to do?”. Of the two choices pick the first choice which is “Search for the best driver for your device. (Recommended)”. Step 7. Press the “Next>” button. Step 8. The next screen will have four choices for you to select a device driver from. Select the last choice “Specify a location:” by checking the adjacent box. Step 9.
Chapter Five Handling
Handling Chapter Five Handling Guidelines Media Insertion and Removal 1. To insert the CD-ROM, CD-R or CD-RW disc, press the EJECT button. 2. Once the disc tray has fully extended, place the CD-ROM, CD-R or CD-RW disc disc into the center of the tray. Note: The disc surface must be clean and the label should be facing upward. 3. Press the eject button to have the drive accept the CD-ROM, CD-R or CD-RW disc.
Handling 4. The busy lamp will light for a few seconds to indicate that a disc has been loaded and the drive has accepted the disc. 5. To eject and insert the disc, press the EJECT button. NOTE: Some software prohibits the use of the EJECT button, so a disc cannot be ejected in this way. Please refer to the instructions supplied with your software. 6. Once it has been ejected, remove the disc by hand and return it to its jewel case.
Handling The NUMBER ONE cause of premature disc failure with recordable CDs is contamination of the recording surface before recording is completed. To minimize disc failure, use the following disc-handling guidelines. • Keep the media in its sealed package until you are ready to record. • Keep the disc as clean and dust-free as possible. DO NOT touch the recording surface, and do not expose the disc to dust or dirt. • DO NOT BLOW ON THE DISC to remove dust or dirt.
Chapter Six Troubleshooting
Troubleshooting Chapter Six Troubleshooting Guidelines Having trouble with your Que! USB Drive. Want to know more about how it works? Check the list of common questions provided in this chapter; you may find the answers you need. If you don’t, or if a problem persists, contact QPS Technical Support.
Macintosh Troubleshooting
Mac Troubleshooting Important Information About Your iMac & G3/G4 Memory Settings This document contains important late-breaking information about setting-up your iMac or G3/G4 computer memory for optimum performance with the QUE! USB 4x CD-RW Drive.
Mac Troubleshooting Macintosh Troubleshooting Problem 1: Installed the Que! USB Drivers but the system keeps on prompting the following message after each restart: “The software needed to use the USB device “Que! USB Drive USB” cannot be found. Please refer to the device documentation to install the necessary software.” Reason 1: Step 1. The USB driver revision installed on your iMac may be older than version 1.1.
Mac Troubleshooting Step 3. To update your OS 8.5 to 8.5.1, insert the Que! USB Drive installation CD into the CD-ROM drive. • Locate and open the “Apple Updates” folder. • Locate and open the “Mac OS 8.5.1 Update” folder • Double click on the “Mac OS 8.5.1 Update.smi” icon • The program will expand and create a copy of the “Mac OS 8.5.1 Update” on your desktop • Double click on the “Mac OS 8.5.1 Update” icon located on your desktop and follow the instructions Step 4.
Mac Troubleshooting Step 6. Once you have installed all of the above updates, your system should recognize the Que! USB Drive upon startup. If the problem persists, please contact your dealer or QPS for technical support. Please refer to the first page in the installation manual on how to contact QPS. Reason 2: The drivers mentioned above may have not installed properly. Step 1. When you get the driver error message click on “OK” to clear the error message. Step 2.
Mac Troubleshooting Step 1. Verify that you have securely fastened the power cable connectors on the Que! USB Drive and on the power adapter block. Step 2. Check to confirm that the power switch on the back of the Que! USB Drive is ON and the green LED's on both of the power adapter and on the front bezel of the Que! USB Drive are lit. Refer to “Getting It All Set Up” section of the installation manual for instruction on how to connect the USB cable.
Mac Troubleshooting Step 7. Reconnect the USB Hub to the iMac or G3/G4 computer and verify that the power is applied to the USB Hub(Refer to your USB Hub installation manual). Step 8. Power up the iMac or the G3/G4 and power up the Que! USB Drive. Connect the supplied Que! USB cable to the USB Hub first and verify the recognition of the Que! USB Drive by the iMac or G3/G4. Step 9.
Mac Troubleshooting Reason 4: The Toast software was not installed or you may have had the drive off when launching the Toast software. Step 1. Open the Toast application and click on the “SEARCH” button on the right hand side of the main Toast screen. This will scan the USB bus and identify your drive. Reason 5: You may have upgraded from an earlier version of Toast such as 3.8 or 3.8.2 and did not remove the old extensions. Step 1. If you have upgraded Toast from 3.8 or 3.8.
Mac Troubleshooting Problem 4: Inserted a blank CD-R or CD-RW media but the Que! USB Drive keeps on ejecting it. Reason 1: Unrecorded media cannot be mounted on the desktop without using the included Toast software to record on the media first. Step 1. Launch the provided Toast program first and then insert the blank CD-R or CD-RW media in to the Que! USB Drive for recording.
Mac Troubleshooting Problem 6: The system intermittently displays the following error message while, attempting to record a data CD from the internal CD-ROM drive at 4x speed with the Que! USB Drive connected to your iMac or G3/G4 computer through an USB Hub.
Mac Troubleshooting Reason 1: You may have connected the Que! USB Drive to the USB port available on your keyboard or monitor. Step 1. Disconnect the Que! USB cable from the USB port on the keyboard. Step 2. Connect the Que! USB cable to your USB hub or directly to the USB port on your iMac or G3/G4. Reason 2: You need to set up your iMac or G3/G4 memory and the Toast USB software memory parameters. Step 1. Refer to the “Important Information” section of this chapter.
Mac Troubleshooting Reason 1: The master disc may be scratched or have excessive fingerprints on it. Step 1. Please refer to the “Handling Guidelines” section. Step 2. Manually verify the data by running the application or opening up the files and folders that you copied. Problem 9: After installing the Toast 4.0.X your system reports operating system errors such as “Apple System Profiler could not be opened because >> OTUtility Lib<< could not be found” or the extensions would not load.
PC Troubleshooting
PC Troubleshooting Please Note: • Most CD-Audio players will not recognize CD-RW media. • You need 4X certified media to write at 4X speed. Problem 1: The Que! USB Drive disc tray will not open. Reason 1: The USB device drivers were not installed or not properly installed. Step 1. Refer to Part 4 of the PC software installation section of this manual for the step by step USB drivers installation. Step 2. Click on the Windows “Start” button (usually located at the bottom left of the screen). Step 3.
PC Troubleshooting Step 8. If you have tried to follow the PC Software Installation section and still have one of the device drivers missing go to Windows “Start”, “Settings”, “Control Panel” and then double click on the “Add New Hardware” icon. Step 9. Follow the instructions on the “Add New Hardware” Wizard. Reason 2: Your CD Recorder is not powered on or the USB cable is not connected properly. Step 1.
PC Troubleshooting Reason 3: The USB interface on your system is not enabled. To verify that the USB interface that is built into your system is enabled follow the steps below. Step 1. Click on the Windows “Start” button (usually found on the bottom left hand side of your screen). Step 2. Choose “Shut Down”. Step 3. Click on “Restart”. Step 4. Press enter on the “OK” button. Step 5. Press the appropriate function key(s) to enter your computer system’s BIOS.
PC Troubleshooting Problem 3: The computer locks up when trying to copy a data or audio CD, from your internal CD-ROM drive, to your Que! USB Drive. It may also lock up when trying to copy data or audio from your hard drive to the Que! USB Drive. Reason 1: You may have other applications open that use up your system’s resources. Step 1. Verify that all other applications are closed before writing to your Que! USB Drive. Step 2.
PC Troubleshooting Step 2. If under the “Universal serial bus controller” the Que! USB Drive USB” is identified but the Mitsumi CR-4804T is not listed go to step 3 otherwise go to step 6. Step 3. From Device Manager click on "Que! USB Drive USB" under the Universal serial bus controller listing. When you click on that item it should be highlighted blue. Then when the item is listed click on the "Remove" button towards the bottom of the Device manager window. Step 4.
Appendix
Appendix A Appendix A Glossary of Terms Adapter Cards Adapter cards (a.k.a, controller cards, expansion cards, interface cards, etc.) plug into slots of the computer ’s main data bus, or bus extensions such as Local Bus. They “adapt” the flow of data and instructions between the CPU and the device (peripheral). ATAPI ATA Programmer’s Interface. A set of commands designed to address a CD-ROM drive over an IDE interface. Allows people to install and use a CD-ROM drive in much the same manner as a hard disk.
Appendix A CD-Recordable CD-Recordable technology allows production of CD-ROMs on the desktop (one-offs). It requires a CD-R recorder, appropriate software, a PC, and appropriate media. CDRecordable involves a special CD, the one-off’ blank, very different from the mass reproduced or ‘hot-pressed’ CDs.
Appendix A Driver In computers, driver refers to a device driver, which is software that, under CPU control, implements device 1/0 functions or other functionality (video, sharing, graphics, printer, mouse, etc.). DVD Digital Video Disc is an upcoming product. DVD specifications include a double-layer single-sided CD with a capacity of 4.7GB, with sufficient playing time for a full-length movie, compatible with MPEG-2, and backward compatible.
Appendix B Appendix B FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix C Appendix C Limited Warranty QPS Inc. warrants its product ("Product") from the date of purchase from QPS (or an authorized QPS agent) against defects in materials and workmanship for a period of 12 months. This limited warranty extends only to the original purchaser ("Consumer") of the Product and is not transferable (or assignable) to any subsequent purchaser (or end user).
Appendix C This limited warranty does not apply if the Product has been damaged by accident, abuse, misuse or misapplication or other acts which are not the fault of QPS or by non-QPS' authorized alterations, modifications and/or repairs.
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