MELCloud User Manual
Welcome to MELCloud for fast and easy mobile control and monitoring of your Mitsubishi Electric systems TM
Contents 1 Introducing MELCloud Page 4 2 Installation & Hardware Page 6 3 MELCloud Homepage Page 10 4 Access to MELCloud Page 11 5 Registration Page 14 6 Overview Page 18 7 Controls Page 19 8 Reports Page 26 9 Support Page 27 10 Settings Page 28 11 Supported Hardware/ Software Page 32 12 Frequently Asked Questions Page 34 13 Terms & Conditions / Privacy Page Page 35 14 Declaration of Conformity MAC-557IF-E Page 38 © Mitsubishi Electric Europe B.V., 2013.
Introducing MELCloud 1 Your PC, Tablet or Smartphone MELCloud is a new Cloud based solution for controlling your Mitsubishi Electric Air Conditioning systems either locally or remotely by PC, Tablet or Smartphone via the Internet. Remote operation can be achieved as long as you have a connected system and you have an Internet connection at the location of your equipment: your home, office or other building and Internet connection on your PC, Tablet or Smartphone device.
MELCloud Service Air Conditioning 21ºC PC / Tablet / Smartphone The MELCloud service can be accessed by a wide range of the latest Personal Computers (PC), Tablets and Smartphones from the leading manufacturers. The application simply detects which device you are using and dynamically adapts the display to maximise the screen available.
Installation and Hardware 2 (Mitsubishi Electric Air Conditioning Systems) Required hardware to connect to MELCloud Please Note: MELCloud is not designed for self installation. Please always use a professional installer to complete the installation, to prevent risk of electric shock or personal injury.
2 Installation and Hardware (Third party Routers with WPS) WPS Button Router Overview Please Note: MELCloud is not designed for self installation. Please always use a professional installer to complete the installation, to prevent risk of electric shock or personal injury.
Installation and Hardware 2 (Third party Routers - Non WPS or other issues) Router Overview Please Note: MELCloud is not designed for self installation. Please always use a professional installer to complete the installation, to prevent risk of electric shock or personal injury.
2 Installation and Hardware (Mitsubishi Electric Wi-Fi Interface (MAC-557IF-E) Wi-Fi Interface (MAC-557IF-E) Overview Please Note: MELCloud is not designed for self installation. Please always use a professional installer to complete the installation, to prevent risk of electric shock or personal injury. WPS Button To connect the Mitsubishi Electric Wi-Fi Interface to your Access point or router you will need to press the WPS buttons on both devices in close succession to enable WPS connection.
MELCloud Homepage 3 For information on MELCloud, please go to the Homepage www.MELCloud.com Here you can see latest information, legal and privacy information, local support and information. You can also login and access the MELCloud main application from this homepage. The homepage also provides the option to view this information in multiple European languages.
4 Access via Tablet or Smartphone (App) The MELCloud Apps are provided at no cost and available throughout the main App stores shown below Supported Devices There is a MELCloud App for the latest mobile devices from all the main manufacturers, Samsung, Apple, Google and Microsoft, this includes Apple IOS, Android and Windows 8 devices. A list of supported devices is shown in section 11 within this user manual. Download MELCloud applications can be downloaded from the various App stores.
Access via Tablet or Smartphone (Web) 4 Internet Explorer Google Chrome Safari Firefox Supported Mobile Devices / Web Browsers The MELCloud Web application is designed to work via the majority of the latest Web Browsers from Microsoft, Google and Apple as well as others supplied on latest Mobile devices. However, the operation and appearance of the application can vary slightly between browsers. The list of supported browsers are shown in section 11 of this manual.
4 Access via PC (Web Browser) The MELCloud Web application will also work on your work or home PC via your Internet browser. The application will work on Windows and Apple MAC Supported Personal Computers / Web Browsers The MELCloud Web application is designed to work via the majority of the latest Web Browsers from Microsoft, Google and Apple as well as others supplied on latest Personal Computers. However the operation and appearance of the application can vary slightly between browsers.
Start 5 Select Language On starting the MELCloud application you will first be asked to select the language that you wish you use within the software, including registration. Please select the language that is or is the closest to your native language for the list of options provided. You can change your language selection on next screen or within the App. Email / Password / Remember Me To Login to the MELCloud application you will need to Enter the Email / Password that you have registered.
5 User Registration Register Account Please select “Register Account” to begin the user registration process. Terms and Conditions The next screen will display the MELCloud Terms and Conditions in scrollable window which you must read and accept, below this are two options: I accept the Terms and Conditions (Mandatory) and I give permission for Mitsubishi Electric to use my personal information for related sales and marketing purposes (Optional).
Unit Registration 5 Overview To register a system on the MELCloud service you will need to have an Mitsubishi Electric Wi-Fi Interface (MAC-557IF-E) and for operation and monitoring this will need to be connected to your Air Conditioning system and connected to the Internet via an access point or router. The information required on this screen to register is printed on label on Wi-Fi Interface.
5 Building Information Add Building The first screen is Add Building, where you will need to provide, Building Name, Type, Address and Postcode. Address and Postcode are a mandatory field when registering a new system as this is used to determine location later in the application for live weather data feeds. Select Floor The next screen is Select Floor, where you can add different floors to your building (e.g. Ground, 1st, 2nd Floor).
Overview 6 Overview Once you have registered and logged in the first screen you will see will show the building and systems that you have just set up and registered. These are shown in tree view and can be expanded or collapsed to show exactly the level of view that you require. There are some default images for rooms within the software or you can use actual photos of your rooms. Control The Control section is the main screen for live control and scheduled control of your systems.
7 Control System On/ Off In the top left corner of the System control screen you will have the option to select System On/Off from the slider control. This is the same function as selecting On/Off on your local controller.
Advanced Control 7 Actions Sub Menu In the main control window, you can select Actions button in the top right of the title banner then you will then see a Actions Sub menu appear. This menu has more advanced control options that you can select for controlling your systems.
7 Frost Protection Frost Protection Frost Protection can also be referred to as Fabric protection in terms of the MELCloud service. The function is designed for use to be able to select a minimum room temperature that if detected will initiate an automatic control for the system into heating mode to prevent either the room, contents or building fabric becoming too cold.
Holiday Mode 7 Holiday Mode Holiday Mode allows you to tell the MELCloud service about any extended period of non use which you want to set to prevent waste of energy or unauthorised use of the system whilst you are not at the property. This feature is commonly used when for example you are planning a long holiday or business trip and will not be at the property for a significant period of time.
7 Timer Timer Timer function allows you to set a control condition based on a 7 day weekly schedule, this allows you to set up a series on control settings on a daily or weekly basis similar to the weekly schedule function available on some Air Conditioning infra-red and wall mounted controllers. Add Timer Event Select “Add” to add a new Timer Event to your schedule. You will then see the screen appear requesting more information on Time, Date and Actual Settings.
Change Picture 7 Change Picture MELCloud user interface has been designed to allow user customisation of the main screens to show more relevant images or actual photos of the building and location of the systems. Change Picture allows you to select from either a built in library of stock images, browse and select a photo, or on devices with built in cameras. You can also take a picture and upload and use it to create a personalised user experience when using the software.
7 Edit / Move / Delete Edit / Move / Delete Edit / Move and Delete allows you to change information and naming, move systems to different rooms or buildings, or even delete systems, buildings, floors, areas or rooms. MELCloud has been designed to make it as easy as possible for users to customise and change the main user interface to match ever changing needs. Edit The Edit function allows you to change naming or individual characteristics.
Reports 8 Reports Overview The Reports section is designed to provide system usage and information to the users. The only report that will be available initially will be Error Report but it is planned to add more usage information reports in the future to this section. Error Report The Error Report provides the user with a way to view all recent errors that have occurred on the system(s) and have been sent to the MELCloud Servers.
9 Support Support Overview The software has been designed for use all across Europe and therefore it has been designed to show the relevant support information based on the location of the installed system. If one user has multiple systems registered in different countries then they will be given option to select support information from multiple countries.
Settings 10 Settings The Settings screen provides access to all the key user management elements of the MELCloud software from a single starting location. So if you need to add or change something either at Equipment, User or at application level then this is your Mission Control.
10 Manage Your Equipment Register New Equipment (*Up to 10 systems) If you have already registered and wish to register additional systems then Settings / Manage Your Equipment / Register New Equipment is the correct selection.
Manage Your Account 10 Personal Details If you wish to update your personal details, name, address, postcode, phone or country of residence then this is the section which allows you to do this. Please try to keep personal details as current as possible as this information is used to tailor the MELCloud service to you. Security Details This is where you can change key personal information such as email address, password and telephone security questions and answers.
10 Application Settings Manage Your Application Settings This section allows you to customise the MELCloud application settings to your personal requirements, options which can be selected here include: Language, Default units and Email notifications.
Supported Air Conditioning Systems 11 The following Mitsubishi Electric Air Conditioning indoor models can be connected to MELCloud via Wi-Fi Interface (MAC-557IF-E): European Models M Series MSZ-SF15/20/25/35/42/50VE, MSZ-GF60/71VE MSZ-EF18/22/25/35/42/50VES/VEW/VEB MSZ-FH25/35VE, MSZ-FD25/35VA MSZ-GE22/25/35/50/60/71VA, MSZ-GC22/25/35VA MSZ-GB50VA, MSZ-GA22/25/35/50/60/71VA MFZ-KA25/35/50VA, MLZ-KA25/35/50VA Mr Slim PCA-RP50/60/71/100/125/140KAQ PEAD-RP35/50/60/71/100/125/140JA(L)Q PEAD-RP35/50/60/71/1
11 Supported Hardware / Software Tablets (Apps or WebClient) Apple iPad / iPad mini Samsung Galaxy Tab Dell Latitude 10 BlackBerry PlayBook Smartphones (Apps or WebClient) Apple iPhone Samsung Galaxy S Nokia Lumia BlackBerry Z10 Operating Systems Android Apple iOS / OS X Microsoft Windows 8 BlackBerry 10 Internet Browsers (WebClient only) Microsoft Internet Explorer Google Chrome Apple Safari Mozilla Firefox Please Note: This is not definitive list of all compatible devices, other similar devices whic
Frequently Asked Questions (FAQs) 12 Q. My router does not have a WPS Button can I still use MELCloud? A. You will need to have a router that does support WPS, you may be able to connect a secondary router that does support WPS to one of the ports on your main router for purpose of connecting to MELCloud. Q. Is it possible to connect to router via WEP code or another connection method? A. No, currently Wi-Fi Interface MAC-557IF-E can only connect to Access points or routers that support WPS connections.
13 Terms & Conditions, Privacy MELCLOUD TERMS & CONDITIONS OF USE 1 1.
Terms & Conditions, Privacy 13 (j) use the Services only in connection with the types and maximum numbers of Products, Access Devices and other software, hardware and network connections that meet the minimum requirements set out in the User Manual unless expressly authorised in writing by Us; (k) if you are using the Service via the Application, install Updates to the Application when prompted to do so (failure to do so may result in the Service being unavailable or not functioning in accordance with the
13 Terms & Conditions, Privacy 8.3 If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement we will notify you as soon as reasonably practical and our obligations will be suspended and the time for performance of them extended for the duration of the Event Outside Our Control.
Declaration of Conformity – MAC-557IF-E 14 38 MAC-557IF-E Declaration of Conformity
www.melcloud.com www.mitsubishielectric.eu UNITED KINGDOM Mitsubishi Electric Europe Living Environmental Systems Division Travellers Lane, Hatfield, Hertfordshire, AL10 8XB, England General Enquiries Telephone: 01707 282880 Fax: 01707 278881 IRELAND Mitsubishi Electric Europe Westgate Business Park, Ballymount, Dublin 24, Ireland Telephone: Dublin (01) 419 8800 Fax: Dublin (01) 419 8890 International code: (003531) Country of origin: United Kingdom – Japan – Thailand – Malaysia.
