Warranty

MiraTEC
®
Treated Exterior Composite Trim Limited Warranty
This limited warranty is effective for all MiraTEC
®
Treated Exterior Composite Trim
Products
1
manufactured on or after January 1, 2016 for use in the United States
and Canada. Any previous warranties will continue to apply to products sold under
the MiraTEC name prior to this date. For additional information, including care and
maintenance information refer to www.miratectrim.com.
What This Limited Warranty COVERS...
Fifty Year Limited Warranty for MiraTEC Products
We warrant to the original owner
2
, and to two subsequent owners, that if your
MiraTEC Product exhibits hail damage, delamination, decomposition of the
substrate due to fungal growth, termite damage causing failure of the Product,
splitting or cracking of the substrate face, buckling, excessive warping or
swelling of the Product, caused by a defect in material or workmanship within
fifty (50) years of the date of original purchase, we will pay for the replacement
of the Product, limited to twice the original purchase price* of the failed
Product according to the following schedule: We will cover prefinishing costs of
replacement materials when MiraTEC is found to be defective. Verification of
purchase of prefinished material is required.
Up to and including the 5th anniversary of
200%
the purchase date (Years 0-5)
Years 6-10 180%
Years 11-15 160%
Years 16-20 140%
Years 21-30 120%
Years 31-40 80%
Years 41-50 40%
After the 50th anniversary of the purchase date 0%
*Prefinishing costs are excluded from doubling.
Transferability: This limited warranty is transferable up to two times to
subsequent owners of the structure in which the Product is installed.
How to Get Assistance...
If you have a problem with your MiraTEC Product, immediately upon
discovery, contact the distributor or dealer from whom you purchased our
product or contact us directly:
Mail: MiraTEC Limited Warranty Claims
909 Pinder Avenue
Grinnell, IA 50112
Phone: [phone]
We can respond quickly and efficiently if you provide the following: a) date
and location of purchase, b) how to contact you, c) the address where the
product can be inspected, and d) a description of the apparent problem and
the product (photographs are helpful).
What We Will Do...
Upon receiving your notification, we will send out an acknowledgement, usually
within three business days of receipt to the contact identified. We will investigate
your claim and will begin to take appropriate action within 30 days after receipt
of notification. If your limited warranty claim is denied, we may charge an
inspection fee for an onsite inspection that is required or requested by you.
If your claim is accepted, and we choose to repair or replace the product
or a component of the product, the replacement product/component will
be provided in the same specification as the original product. For factory
prefinished products replaced beyond 15 years after the purchase date,
we will provide a primed replacement Product. Replacement products,
components and services are warranted for the balance of the original
product or service limited warranty, or 90 days, whichever is longer.
What This Limited Warranty Does NOT Cover...
We are not liable for damage, product failure or poor product performance due to:
• Normal wear and tear, and natural weathering of surfaces or variations in
the color or texture of field-finished coating; surface cracks that are less
than 1/32” in width and/or1” in length.
• Exposure to chemicals (e.g. brick wash), a harsh environment (e.g.,
airborne pollutants, or prolonged contact with or immersion in liquid water),
or direct contact with soil.
• Misuse, abuse or failure to properly store, handle, finish and provide
maintenance for the Product.
• Alteration or modification of the Product.
• Any cause beyond our reasonable control (e.g. fire, flood, earthquake, other
acts of nature, and acts of third parties outside of our control).
• Problems related to: improper field finishing of all exposed surfaces and
edges of the Product (See our instructions at www.miratec.com); variation or
unsatisfactory results in sheen or texture resulting from the field application
of paint or any other coating material.
• Warp or buckling less than ¼” per linear foot; warp due to movement of any
underlying materials or structures to which the Product is attached.
• Flaws in structure design and construction; installation into a condition that
exceeds product design standards and/or is not in compliance with building codes.
• Hardware or accessories that are not provided by us.
We are also not liable for:
• Cost for labor, removal or disposal of defective product(s), freight, taxes or any other
charge related to a failed product, installation or finishing of replacement panels.
• Incidental or consequential damage. Some states/provinces do not allow the
exclusion or limitation of incidental or consequential damages, so this may
not apply to you.
Important Legal Information -- Please read this carefully. It
affects your rights.
This Limited Warranty document sets forth our maximum liability for our
products. We shall not be liable for special, indirect, consequential, or
incidental damages. Your sole and exclusive remedy with respect to any
and all losses or damages resulting from any cause whatsoever shall be as
specified above. We make no other warranty or guarantee, either express
or implied, including implied warranties of merchantability and fitness for
a particular purpose to the original purchaser or to any subsequent user
of the Product, except as expressly contained herein. In the event state or
provincial law precludes exclusion or limitation of implied warranties, the
duration of any such warranties shall be no longer than, and the time and
manner of presenting any claim thereon shall be the same as, that provided
in the express limited warranty stated herein. This Limited Warranty
document gives you specific legal rights, and you may have other rights that
vary from state/province to state/province.
Any dispute, controversy or claim arising out of or relating to this limited
warranty, any alleged breach thereof, or the use or sale of the products
to which this limited warranty applies shall be resolved by mandatory and
binding arbitration administered by the American Arbitration Association in
accordance with its commercial arbitration rules. Original purchaser agrees
that they may assert claims against JELD-WEN in their individual capacity only,
and not as a plaintiff or class member in any purported class action proceeding.
The limited warranty provision herein shall be interpreted in accordance with
the laws of Oregon (excluding Oregon’s conflict of laws principles). If any
provision of this limited warranty is held illegal or unenforceable in a judicial
proceeding, such provision shall be severed and shall be inoperative, and
the remainder of this limited warranty shall remain operative and binding on
the Parties. Rejection of these dispute resolution provisions must be sent to
JELD-WEN at the address provided herein within thirty (30) days of original
purchaser’s receipt of the Products to which this limited warranty applies.
No distributor, dealer or representative of MiraTEC Products has the
authority to change, modify or expand this limited warranty. The original
purchaser of this Product acknowledges that they have read this limited
warranty, understand it and are bound by its terms and agrees to provide
this limited warranty to the original owner of the structure into which the
Product is installed.
1 “MiraTEC Products” shall refer to treated exterior composite trim manufactured and marketed by
JELD-WEN under the MiraTEC brand name for use in the United States and/or Canada.
2 This limited warranty extends to the original owner (original owner means the contractor/dealer/
distributor/purchaser and the initial owner of the structure where the product is initially installed)
and is transferable to two subsequent structure owners. The original purchaser of this product
acknowledges that they have read this limited warranty, understand it and are bound by its terms
and agrees to provide this limited warranty to the original owner of the structure into which the
product is installed.
Copyright © 2015 JELD-WEN, inc. Trademarks
shown are owned by JELD-WEN, inc. or licensed
by third parties. All rights reserved. 1116 12/15
1.800.255.0785
miratectrim.com
LIMITED WAANTY
Effective January 1, 2016 to Current