2005/12 1 HiTi USB Photo Printer FAQ Hi-Touch Imaging Technologies Co., Ltd. Web Site: http://www.hi-ti.com TEL: +886-2-8258-3060 Fax: +886-2-8258-3106 Email: service@hi-ti.com Manual revision 3.2, Sep.
005/12 Index Chap 1. About HiTi Chap 2. What To Know Before Using Safety Consumables Accessories System Requirements USB Connection Printers Calibration LED Indicator Cleaning Kit After-Sale Services Chap 3. Product Information HiTi USB Photo Printers HiTi USB Card Printers Symbol Chap 4. Setup And Installation MasterCD Description Driver Installation- Windows Driver Installation- Mac Driver Installation- Linux Application Installation Downloads Chap 5.
2005/12 CleanKit CardDésirée GoldDésirée Sign Marker Printer Operation Consumables LCD Controller HiTi USB Photo Printers HiTi USB Card Printers Driver Tool Chap 6. Printing Problems HiTi USB Photo Printers HiTi USB Card Printers Mug Press Kit Consumables LCD Controller Chap 7.
2005/12 4 Chap 1. About HiTi Q1: How to Pronounce our Name? A1: Hi-Touch Imaging Technologies is also known as HiTi. The company is pronounced Hi (as in ‘high’) and Ti (as in ‘Tee’). Q2: Who is HiTi? A2: Hi-Touch Imaging Technologies, Inc. is a market leader in the production and development of dye sublimation photo-printers. Chap 2 . What To Know Before Using Safety Q1: Do I need to power off the printer after I complete my printing job? A: Yes, please power off the printer.
2005/12 5 Q3: Are the consumables re-usable? A: No. If you re-use the consumables, ribbon or paper jams are likely. The printer may be damaged permanently. Problems caused by this are NOT covered by warranty, and HiTi will charge for repair services to the printer. Please remember: Papers or stickers are sold with the ribbon. The numbers are matched to give you a print out for each sheet. If you re-use stickers, you will have unused sheets remaining.
2005/12 6 To achieve optimal performance and quality, please store it under temperature 25 degree centigrade with relative humidity between 40~60%. 2. Printout: Printout should be placed in an album or ventilated location at room temperature and away from external contaminants such as dust. Q8: Do G2' s consumables differ to other models? A: Yes, both the ribbon and papers are different. To ensure best color performance, please don’t mix-use them. NOTE: G1 means “63x, 64x and PhotoShuttle” series.
2005/12 7 7. A Windows/Apple-compliant USB port. USB Connection Q1: What versions of USB cables are compatible for use with the HiTi USB Photo Printer? A: USB 1.0, 1.1 and 2.0. Q2: What is the recommended length of the USB printer cable? A: The USB cable included in the printer package or other USB cables less then 1.5 meters in length. . Q3:What is the limitation using the USB interface on Hi-Ti Photo Printer? A: 1.
2005/12 8 Q3: What is the proper working voltage? A: 100~240V. Q4: How to maintain your HiTi photo printer and HiTi card printer? A: 1. To achieve a prefect printout quality, the printer moves the paper back and forth four times, processing YMCO per printing cycle. Please wait until the printing process finishes and all paper is completely used up. While printing is in process, please do NOT interrupt its operation or remove the paper with your hand. This will damage the printer.
2005/12 9 (3) Confirm the number of both vertical and horizontal cutting lines and fill in the correct ones. Q2: How do I calibrate or adjust the colors on my photo images? A: To further calibrate colors on your photo images, you may refer to the following for more details: PC mode: 1. Use the “Adjustor” to adjust all colors on photo images, and you may download the program and user manual at: http://www.hi-ti.com/ (For more instructions on how to use the Adjustor, please refer to the user manual guide.
2005/12 1 13 times: FW Checksum Error. 15 times: ADF CAM Error. 16 times: Video Error/ Write Flash Error. Q2: Why is there no light from the Status LED when the printer is powered on? A: Please make sure the printer’s power switch is turned on. If you use extension cords or power surge protectors, please make sure they are properly plugged in and turned on. If the Status LED or other components has failed, please contact our local distributors or dealers to receive further assistance.
2005/12 1 After-Sale Services Q1: What is covered by the printer warranty? A: 1. In order to ensure warranty service for your printer, you have to request that the vendor fills in the printer model, serial number and purchase date on the warranty card and then provides a stamp on the card (seal/stamp of purchase). Please preserve this warranty card or related proofs of purchase (i.e. invoice or receipt).
2005/12 1 Q4: What parts are not completely covered by the printer warranty? A: Expendable, such as Thermal Print Head, CF/MicroDrive card reader, SM/SD/MS/MMC card reader, LCD screen, Line of LCD Controller and power board. 1. Thermal Print Head, CF/MicroDrive card reader, SM/SD/MS/MMC card reader, LCD screen, Line of LCD Controller: The warranty is 6 months. (Limited warranty in Taiwan, Europe and America.) 2. Power board: The warranty is not covered if it is the fuse broken problem.
2005/12 1 Digital, Memory Stick, Multi-Media Card, and Micro-Drive. Note: xD card requires the purchase of an optional adapter. (HiTi suggests using CF xD adapter.)) Q5: What is the difference between the HiTi 630PS and the HiTi 630ID? A: 1. 630ID: For professionals who need more ID formats to print ID photos in standalone. 2. 630PS: The standard printer, a true all-rounder.
2005/12 1 The following cards are fully supported: CF/MS/MS Pro/SD/MMC/SM/Micro Drive. The following card requires the purchase of an optional adapter: xD Cards. (HiTi suggests using CF xD adapter.) Q12: What is the difference between “PS” and “Gala”? A: The big difference between “PS” and “Gala” is the template function. The “Gala” series come with software called GalaDésirée.
2005/12 1 A: 1. Please don’t put printed PVC card into the holder which is made by PVC, or the color of printed PVC card will be stuck or transferred to PVC holder. 2. Please don’t use printed PVC card under the surrounding of high temperature or high humidity. 3. Please don’t store printed PVC card with abrasive surface. (i.e. wallet.) Symbol Q1: What “T1” means on LCD remote controller of 640Gala and 730Gala? A: It means you have uploaded templates of “HiTi 4x6 Photo”.
2005/12 1 Chap 4. Setup And Installation Master CD Description Q1: What’s included in the Master CD enclosed with the printer? A: With your purchase of a HiTi photo printer, you will find a Master CD, which will include a version of our Photo Désirée image editing application (please note: The 640DL will have a version of our Minilab imaging editing application software), printer drivers, a version of Adobe Acrobat Reader and a manual and user guide.
2005/12 1 A: Yes, you may uninstall the printer driver as well. Please follow the instuctions stated below: 1. Disconnect the printer first. 2. Go to “Start Menu/ Settings/ Control Panel/ Add/Remove Programs”, and select to remove the driver for your printer model. 3. Reboot the computer. Q4: How do I reinstall the driver? A: 1. Uninstall the driver first. 2. Reboot the computer. 3. Install the driver again. Q5: How may I update the driver? A: 1. You may download the latest driver on HiTi web site: www.
2005/12 1 Finally, follow the recommended procedures to install the driver for your HiTi printer. Note: HiTi' s printer driver supports Windows 2003 Server since the version released after 2004/3/3. Q8: Can I install or update driver from Windows Update in Windows XP SP2? A: No. HiTi doesn’t offer driver to Windows, so you cannot update or install driver from “Windows Update” page. Please select “No” when you see “Found New Hardware” dialog box to precede the printer installation.
2005/12 1 5. The printer name shown in “print center” is upon the default name of that printer, not according to the driver. 6. When installing the driver, please make sure you log into the system as “administrator” or as any regular user with administrator authorities. A message window will appear prompting for an administrator id and password. Q3: Does your Mac driver support the color match function? A: So far our Mac driver does not yet support color match by using the profile with Color sync.
05/12 2 Q2: May I un-install PhotoDésirée as well? A: Yes, you may also un-install the program. Just follow the instructions below: “Start Menu/ Programs/ HiTi/ Photo Désirée/ Uninstall PhotDésirée”.
2005/12 2 Q3: How come the Help file is not able to read after downloading and reinstallatiing driver? A: The downloadable driver has no Help file included. You may download User Manual file from our website for operation description. Q4: Are there any extra image templates for my PhotoDésirée image editing? A: Yes, you may download extra templates at the HiTi websites below: www.hi-ti.
2005/12 2 another computer onto a disk or CD then from that disk or CD to c:' ' windows' ' system32 or c:' ' winnt' ' system32) or use our fix. There is another type of 16 bit subsystem error that requires registry editing. It is not the error you are getting, but I will mention it here in case someone does a search on our forum for "16 bit subsystem." Be careful if you are not familiar with registry editing. A mistake can cause your computer not to start.
2005/12 2 15. 35mm x 35mm 1x8, 2x4, 4x2 and 8x1. 16. ID 2 Inch(USA) 1x2 and 2x1. 17. Mobile Phone P-GD68 1x2 and 2x1. Q5: What combination of photo sizes can I print on a 4x4 sticker sheet? A: 1x16, 2x8, 4x4, 8x2 and 16x1. A6: What combination of photo sizes can I print on a 4/2/4 sticker sheet? A: 2x4+1x2, 4x2+1x2 and 8x1+2x1.
2005/12 2 Q14: What file format is used to store my photo album in Photo Désirée? A: It is an *.htf file. This is a specific format designed by Hi-Touch Imaging Technologies. It is currently compliant with Photo Désirée only. Q15: How do I print a specific image from the printing queue? A: Click on the picture you wish to print (the image will then be surrounded by a thin colored box). Then click the print button.
2005/12 2 (1) Add the image file in zone 1. (2) Click on the check box above the "Add Exif Information" button (E-i). Click on the E-i button to change the color of date content. (Zone 2) (3) Click on the button (marked with 3) under E-i button to add the image into zone 4. (4) Follow the normal printing flow to print, then you can get a dated printout.
2005/12 2 longevity that cannot be matched by many other photo printing solutions. "Magic Coating" is a kind of overcoat. It allows you to make the overcoat have versatile textures when you enable the "Magic Coating" function. Except coating templates already provided by us, you can also make your images become the textures for your printouts. Q2: Am I able to print a picture with a date A: Yes. PhotoDésirée 2 supports this function of printing the date in EXIF.
2005/12 2 6x8inch (15cm x 20cm) 1. Photo Picture: 1X1 2. Bookmarker: 1x2, 2x1, 1x4, 2x2 and 4x1. HiTi CD 1. S4x4: 2x1+1x1 In addition: 1. 4x6inch Stickers: 1x1 2. 5x7inch Stickers: 1x1 3. 6x8inch Stickers: 1x1 4. 4x6inch Stickers: 1 unit, 4 units, 9 units, 16 units Q7: What types of paper or sheets are available for HiTi Photo Printers if using PhotoDésirée 2 A: Photo paper kit (size: 4x6inch), 4x4 sticker sheets and 4/2/4 sticker sheets.
2005/12 2 Q13: How to use Icon bar A: Place your mouse cursor on an Icon if you are using PhotoDésirée 2.0. In this example the mouse button is placed on the T for Text Icon. Keep the left button pressed. An extra task bar will appear that will give you access to more functions. (Since version 2.2.5.6, HiTi modified the user interface of PhotoDésirée 2. The new version is more friendly and easier to use.
2005/12 2 Because some files will be written in the folder "PhotoDesiree", please login as a administrator, and go to the folder "PhotoDesiree" (C:\Program Files\hiti or any your indicated location). Now you can give permissions (open option: "Modify") to users who share the desktop. Q21: What file format is used to store my photo album in PhotoDésirée 2 A: I is a *.hta file. This is a specific format designed by HiTi. It is currently compliant with PhotoDésirée 2 only.
2005/12 3 Adjustor Q1: Where can I get the Adjustor’s “Help” file? A: Please download it from the HiTi website: http://www.hi-ti.com/english Q2: My trial version of adjustor has expired, what should I do? A: Adjustor has been released for free download now, so please visit the HiTi website to download the full version: http://www.hi-ti.com/english Q3: I’m using Mac. Does HiTi offer such tool on Mac? A: Yes. HiTi offered such tool since Mac driver version 2.4 released. Q4: Where can I get such tool? A: 1.
2005/12 3 You will need to purchase the official version. Please contact our authorized distributor for further information. Q3: Can I create self-designed photo sizes or blocks via IDésirée? A: Yes. User’s Define function can let you decide photo sizes and blocks by yourself. MugDésirée Q1: Why the printout for mug transfer still has overcoat? A: 1. If you are using 630PL, please make sure the driver version you are using is v2.6 or above. 2.
2005/12 3 Q4: What is the minimum display configurations required for GalaDésirée? A: The screen resolution must be over 800x600 pixels and the color setting should be set to high-color or above (16-bit or higher). (Note: in Windows XP the pre-set minimum resolution is already 800X600.) Q5: Can I add text to an image? A: Since version 1.1.3.11, GalaDésirée starts giving you this function. function, please download it from our website. www.hi-ti.
2005/12 3 These are extra options you can use. 1. Landscape: Turns the template to landscape. 2. Portrait: Turns the template to portrait. 3. The e-frame image: Previews e-frame image. 4. The e-frame mask layer: Previews e-frame mask. 5. The e-frame preview layer: Combines e-frame image and e-frame mask to preview. Q13: What are the options at the right of the GalaDésirée Graphical User Interface for? A: 1. View image location: When clicked this feature allows you to view the location of the image.
2005/12 Q21: What models GalaDésirée supports? A: 640Gala and 730Gala. Q22: What is the standard size of an e-frame image for 640Gala? A: 1. HiTi 4x6 Photo: 2448 x 1632 pixels. 2. HiTi 4x6 Sticker 4/2/4: 2324 x 1632 pixels. 3. HiTi 4x6 Sticker 4x4: 2324 x 1632 pixels. 4. HiTi Mug Photo: 2316 x 1174 pixels. 5. Hiti 4x6 Sticker 1x1: 2324 x 1632 pixels. Q23: What is the standard size of an e-frame mask for 640Gala? A: 1. HiTi 4x6 Photo: 2448 x 1632 pixels. 2. HiTi 4x6 Sticker 4/2/4: 2324 x 1632 pixels. 3.
2005/12 11. HiTi 6x8 Sticker 1x1: 1844 x 2434 pixels. Q27: What is the stand size of watermark for 730Gala? A: 1. HiTi 4x6 Photo: 1224 x 1844 pixels. 2. HiTi 4x6 Sticker 4/2/4: 1224 x 1844 pixels. 3. HiTi 4x6 Sticker 4x4: 1224 x 1844 pixels. 4. HiTi 4x6 Mug Photo: 880 x 1746 pixels. 5. HiTi 4x6 Sticker 1x1: 1224 x 1844 pixels. 6. HiTi 5x7 Photo: 1544 x 2128 pixels. 7. HiTi 5x7 Sticker 1x1: 1544 x 2128 pixels. 8. HiTi 5x7 Sticker CD: 1544 x 21128 pixels. 9. HiTi 5x7 Mug Photo: 880 x 2044 pixels. 10.
2005/12 3 Q36: What *.H3G means? A: It is the template file of HiTi 5x7 Sticker 1x1 for 730Gala. Q37: What *.H3H means? A: It is the template file of HiTi 5x7 Sticker CD for 730Gala. Q38: What *.H3I means? A: It is the template file of HiTi 5x7 Mug Photo for 730Gala. Q39: What *.H3J means? A: It is the template file of HiTi 6x8 Photo Paper for 730Gala. Q40: What *.H3K means? A: It is the template file of HiTi 6x8 Sticker 1x1 for 730Gala.
2005/12 3 Mac iPhoto and iView Q1: Why do I only get a portion of the picture on the printout with my Mac? A: Correcting the AP settings can solve this problem: Take iPhoto 2.0 as example, 1. Go to: “File/ Page Setup" to select printer and "Paper Size" with "4x6". 2. See if preview is ok for printing. If you haven' t done step 1, iPhoto will use its own default paper size, so the preview of iPhoto still looks ok. But when it starts to print, the printer driver will not receive the correct image data.
2005/12 3 That is an iView' s feature. Mac iView uses a thumbnail to show the preview, not the original picture. Q8: In iView, if I don' t like to have so much white border around my pictures and don’t want to go in and change the settings with each printing job. How can I make it a default setting? A: In order to get a borderless picture without adjusting the settings every time, you can set all margin values to zero first.
2005/12 Step 3: Press the Preset menu bar; select Save As to save the current values as a preset. Step 4: create a name or use the name Presets suggests for these settings Step 5: If you print after saving the preset, Photoshop will remember it as a default. Q10: How to print a 4x4 sticker with 16 different images on Mac? A: 1. You are able to find some imaging software at Apple’s website as http://www.apple.com/downloads/macosx/imaging_3d/ to try with. 2.
2005/12 3. Select your images to print. The first 16 images will be printed on the first page. The 17-19 photos will be printed on the second page and repeated until the second page is full. On the analogy of the layout, if the quantity of selected images is less than 16, the selected images will be duplicated until 16. 4. Select "Full Page" in "Standard Options", you will see how many photos you selected and pages to print.
2005/12 5. Check the "Print multiple images in 4x4 tiles" at "Advanced Options" in "Image Adjust" pane. Q11. Does HiTi’s Adjustor work on Mac? A: Yes. Please upgrade your Mac driver to version 2.4. Q12. How to use HiTi’s Adjustor on Mac? A: Please make sure your Mac driver is version 2.4 or above. 1. On 10.2, simply go to "Print Center" from Finder -> Go to -> Applications -> Utilities -> Print Center. On 10.3, simply go to "Printer Setup Utility". 2. Click “Configure” button. (for instance, OS 10.
2005/12 4 3. Click "Color Adjust Tool" button. 4. Open an image file by HiTi’s Adjustor then set your favorite color by dragging the “Color Balance” sliders. When then settings are OK for the image, select "Save As" to save the slider values from drop-down button.
2005/12 5. Execute a print job. Click the “Presets” and select the name you save on Adjustor tool panel- “New preset name”.
2005/12 4 Q13. Can I use 2 printers of same models to execute printing jobs at the same time on Mac? A: No, HiTi’s Mac driver doesn’t support this. On your Mac, you can only see one printer of each model in “Printer Center”. However, if you have 2 or more models, you can operate each one to execute printing jobs by sequence. Q14. How to set printed size when I print by PhotoShop? A: 1. Choose "Print with Preview".
2005/12 2. Click "Page Setup". 3. Select target printer and target paper. 4. Don' t select "Custom Paper Size" because it will make the result incorrect. 5. Check "Scale to Fit Media" to fit the image to paper size.
2005/12 4 CleanKit Q1: What can I do if a “WRITE PIPE IS INVALIDE” message occurs? A: This problem is caused by the old version of “cleankit.exe”. Please kindly refer to the site below and download the latest version of program: www.hi-ti.com . Q2: I just bought a HiTi Cleaning Kit. Why the cartridge has no ribbon inside? A: The cartridge is used to force the printer go into the cleaning mode. Vacant cartridge can avoid jam problem when you use the cleaning paper.
2005/12 (4) Ribbon Sensor. (5) Tray-Front. (6) Tray-Back. 3. Followings are the main problem that HiTi Cleaning Kit can avoid. (1) Scratch/dust problem. (2) Paper feeding problem. (Paper Out) (3) Ribbon searching problem. (Ribbon Out) (4) Intermittent dots problem. (5) Grease problem. Q6: Where can I get the cleaning program? A: 1. You can download it from HiTi web site: www.hi-ti.com 2.
2005/12 4 The option of cachet is the access to put in a cachet image on template. This image is archived a *.hgf file. (HiTi’s file format) Q5: What combinations of PVC card sizes I can print on the standard HiTi PVC card if I am using CardDésirée? A: 1. Full page. 2. CR-80 Horizontal. 3. CR-80 Vertical. 4. CR-90 Horizontal. 5. CR-90 Vertical. 6. CR-100 Horizontal. 7. CR-100 Vertical. 8. User Defined.
2005/12 4 Q11: Will CardDésirée show a print dialog to let me change copies when my Canon DSC is connected with PC? A: No. If the photo image is directly caught from Canon DSC and the work mode on CardDésirée is set as Exhibit, CardDesiree will automatically print out the photo image without print dialog.
2005/12 (2) Start creating your template with your designs.
2005/12 (3) After creating a template you’ll have to “Save” template in order to browse the database later. The batch printing requires database to work. (4) After the template has been saved, press “OK” to exit template editing window. Step 3. Browse database: (1) Press the button that is squared in red to browse database. (2) Select Template: Select the one you just saved or others that you made and apply the data in. The (*).hyz would be the file you named. (“*.
2005/12 5 (3) Create database: Creating the database, you’ll need to insert the images you want to the template. (input necessary information here, i.e. barcode, text... etc) a. Press “Insert” button to put an image into database. b. “Delete” is to delete the column you don’t want. c. “Modify” is to change the one you add in. d. Click on the “Ifprint” to make a check on the square to choose the items you want to print. NOTE: 1.
2005/12 NOTE: 1. If you’ve already created the database for one template, you can directly click on “Batch Print” button to print. 2. If you haven’t selected a template, there will be a window popup to let you select the template you want to print.
2005/12 5 Q18: Why is there an error message FAILED to execute such SQL:SELECT Table_Name FROM TemplateInfo WHERE Template_Name=’C:\Program Files\HiTi\CardDesiree\Template\PVC Card\Hor_Standard\****.hyz” when I try load a template from CardDésirée (or save template)? A: Please note that the CardDésirée cannot load database from excel files. 1. Most user might want to load the excel file from the Card Desiree by choosing the Set Database Connection. 2.
2005/12 5 3. In order to set things correctly, please select the MYDATASOURCE. GoldDésirée Q1: What is GoldDésirée? A: Gold Desiree is an Application. GoldDésirée allows you to create the image file for 640Gold in either PC mode or standalone mode. Q2: What is the minimum display configurations required for GoldDésirée? A: The screen resolution must be over 800x600 pixels and the color setting should be set to high-color or above (16-bit or higher).
2005/12 5 1. It is *.htj file, specific formats designed by HiTi. It is currently compliant with Gold Desiree and the 640Gold in PC mode. 2. It is *.gpg or *.gsg file, specific formats designed by HiTi. They are currently compliant with Gold Desiree and the 640Gold in standalone mode. Q5: Will there be new versions of GoldDésirée? A: We recommend that you keep visiting our web page (www.hi-ti.com) and check for software updates. By this chance you can also see what is new in the HiTi world. Q6: What *.
2005/12 5 The signature file will be stored in *.sig. Printer Operation Consumables Q1: Where can I set the correct media type (4×6 or sticker sheet) for printing? A: 1. You should set the type of paper you have loaded in PhotoDésirée. Notify the printer of the type of paper that is loaded, so that the printer will adjust and arrange the pictures properly. 2. If you are using other applications to print, you can select the media type in the settings of driver.
2005/12 5 We recommend that you store your ribbon cartridge in a re-sealable bag to prevent damage caused by long periods of exposure to dust and humidity. Q8: What combinations of photo sizes can I use with the 640Gala to print on a 4/2/4 sticker sheet? A: 2x4' 1x2, 4x2' 1x2 and 8x1' 2x1. Q9: Can I use 6x8 ribbon cartridges to print 5x7 or 4x6 papers? A: No. You will get an error message telling you that paper type is mismatched. Q10: Can I use 5x7 ribbon cartridges to print 4x6 or 6x8 papers? A: No.
2005/12 3. 4. 5. 6. 7. 8. 5 Index. Sticker. Quick Photo. DPOF. Print All. Setup. Q6: What functions that HiTi’s 640ID, 630ID, and 631ID have in the standalone mode? A: 1. Photo. 2. ID Photo. 3. Sticker. 4. Setup. Q7: What functions that HiTi’s 640Gala and 730Gala have in the standalone mode? A: 1. Photo. 2. Mug. 3. Sticker. 4. Print All. 5. Template. 6. Setup.
2005/12 6 The 4 hot keys are (left to right): 1. Auto-Color. 2. Matte. 3. Date Print. 4. Signature. When these functions are activated, the indicators will light up. HiTi USB Photo Printers Q1: What is the proper way to turn off the printer? A: There is a power switch located on the back of the printer that can be used to shut the printer off properly. NOT unplug the power cord or cut power to the printer while it is printing. DO Q2: What can I do if the printing speed is too slow? A: 1.
2005/12 6 Q7: What kinds of memory cards does the HiTi 630PS support? A: 1. CompactFlash (CF) card type 1 and type 2. 2. SmartMedia (SM) card. 3. CF adapter. Please contact HiTi Sales Department for more purchasing information on the CF adapter. Q8: Does 630PS support IBM MicroDrive? A: No. This is because the IBM MicroDrive' s high current consumption design may damage your 630PS. But 640PS or future models will support this type of media.
2005/12 6 730PS / 730Gala Q13: Can HiTi’s 641PS work with my DSC? A: HiTi is a member of Camera & Imaging Products Association (CIPA). HiTi’s 641PS has owned CIPA’s PictBridge Certificate, and it is completely compatible to those devices which have owned CIPA’s PictBridge Certificate. You may refer to CIPA’s official web site for all supporting devices. http://www.cipa.jp/pictbridge/CertifiedModels/PictBridgeCertifiedModels_E.html#DSC_CANON Q14: What certificate that HiTi 641PS support? A: 1.
2005/12 6 Q20: How to print images from portable storage device if I am using a HiTi 641PS? A: 1. Disconnect your portable storage device with HiTi 641PS. 2. Simply go to “Setup/ Card Select/ USB” then select “Printer mode” from LCD controller. 3. Execute printing jobs from 641PS. Q21: How come I can’t insert the memory card? A: 1. Please make sure the card inserting direction is correct. 2. Please don’t paste any of sticker or tape onto your memory card. 3.
2005/12 6 Q24 Does HiTi software supports uncompressed (RAW) image file A: There are variable of raw image files taken from different brands of digital camera or other input devices. These files can be opened by the software provided by the manufactures. Please transform the raw files to TIFF or JPEG before using HiTi software to process or you may use the manufacture’s software to print through HiTi’s printer.
2005/12 6 Q29: What is the dust proof case of S400 mainly design for ? A: It is used to avoid that dust or alien object may fall onto the paper during printing. Q30: How can I apply the signature to my printouts in the S400? A: In the standalone mode, you can simply add signature onto your prints by light up the hot key . Q31: I would like to adjust the position of my signature in S400. How could I do? A: Select “Setup” then chose “Signature”.
2005/12 6 (3) Update the firmware of the printer to obtain a new color default. You can execute “BurnFW.exe” to change color modes. Q2: What color modes will I have after installing the 730PS driver version 2.0 or above? A: You will be able to choose from 3 color modes. (1) Gentle style. (2) Classical style. (3) Glamorous style. Q3: What is the color default mode for the 730PS driver version 2.0? A: Glamorous style. Q4: What color modes will I have after updating 730PS firmware to version 1.
2005/12 6 Step3 Step4 Step5 Step6 Q6: How can I change the color default for the 730PS in the standalone mode? A: (1) Install the latest driver version. (Version 2.0 or above) (2) Update firmware to version 1.02 or above. (3) Execute “BurnFW.exe” to change the color mode.
2005/12 6 Q7: Why can’t I see the “Change Color Mode” button when I execute the “BurnFW.exe”? A: (1) You didn’t install the latest driver version. You must install version 2.0 or above. (2) You didn’t update the firmware of the printer. You must update firmware to version 1.02 or above. Q8: Why can’t I change the color mode after installing driver version 2.0 or above? A: The color-adjusting tool- “Adjustor” may not have been updated.
2005/12 6 If the embedded profile of image does not match the current RGB working space: => Select "Use the embedded profile (instead of the working space)". If the image does not have any embedded color profile: => Select "Assign working RGB: Adobe RGB (1998)". (4) Select "File" -> "Print with Preview". (5) Enable "Show More Option". Select "Color Management". Select Profile: "printer' s profile (for instance, Hi-Ti 730 D50.icc)". Select Intent: "Relative Colorimetric".
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2005/12 Example: At first, the coordinates are A=5 B=5 and the picture is slanted to upper left By setting the coordinates to A=2 B=7, the image will move to lower right After the calibration is completed, please select “Save position values” 7
2005/12 Q14: Can I keep the position setting when I reinstall my driver? A: When your settings are saved, the values will not change unless you modify it. After you have reinstalled the driver, the values will return to default (A: 5, B: 5) but the true values will stay the same in the printer (i.e. A: 5, B: 4). Q15: What color modes will I have after installing the 730PS or 730Gala driver version 2.3 or above? A: You will be able to choose from 5 color modes. (1) Gentle style. (2) Classical style.
2005/12 7 2. User must print color charts out to get correct output RGB values as a reference if he would like to create color with correct output by advanced image editing software. 3. PhotoDésirée 1or PhotoDésirée 2 does not support the function of creating image and setting RGB values. Please use advanced image editing software (e.g. Photoshop, Illustrator, CorelDraw) if you would like to apply RGB values to your works. Q17: How to use the color chart? A: 1.
2005/12 7 3. Click “Start/ Settings/ Printers” and select the printer you had installed then select “Advanced Tool/ Color Chart”. 4. Print selected color charts to obtain your favorite color and RGB values that HiTi printer will produce. 5. Identify the RGB axis. In the sample print below, “R” is fixed and equal to 0. “G” is horizontal, from “0 125”. “B” is vertical, from “0 255”. Assume that you would like to produce a deep green (color of red square), RGB will be the one “0, 100, 100” showed below.
2005/12 7 Chap 6. Printing Problems HiTi USB Photo Printers Q1 What can I do if I have scratches on my printout A: 1. Please buy a HiTi cleaning kit. Clean the dust on the paper path through the printer by using cleaning paper and a sponge-cleaning swab. (Paper path: Thermal Print Head, Tray-Front and Tray-Back.) 2. Please contact the HiTi Customer Service Department for further assistance.. Q2 What can I do if a “Printer No Response” message occurs A: Possible reasons: 1.
2005/12 7 1. Please make sure that the ribbon has run out (there shouldn’t be any ribbon left in the spool w/ the tab on the side) If there is ribbon beyond yellow in the unused spool, then it was a pre-mature message and you should still able to print. 2. Please contact HiTi Customer Service Department for further assistance. (HiTi’s staff will guide you how to resolve the problem step by step.) Q7 What can I do if a “Paper Out” error message occurs A: 1.
2005/12 7 Q13 What should I do if I see an “Insufficient Memory” message when I try printing A: 1. Please stop or close other applications that you are running. 2. Please make sure your computer system meets the printer’s minimum system requirements. 5. Expand your memory size. Q14 What should I do if I see “System resources insufficient” A: Restart your computer. Q15 What should I do if I see a “Printing data underrun” error message? A: Possible reasons: 1.
2005/12 7 7. Check your USB conditions. (especially Intel 815 or VIA 694x chipsets) You must have the correct Intel/VIA INF updated files, and you must install them under Windows 98. Otherwise, the USB port will not detect a USB printer or you may have a low speed of data transmission. Intel chipset INF download: http://support.intel.com/support/chipsets/ VIA chipset driver download: http://www.via.com.tw/jsp/en/dr/driver.jsp 8. Turn off the printer, wait 5 seconds then turn it on again. 9.
2005/12 7 Resolutions: 1. Please download and install the latest drivers. HiTi’s website: www.hi-ti.com 2. Please try a USB Hub (w/ power adapter) for stable data transmission. Recommended: Ergotech USB HUB 4 ports. Q21: What should I do if I see a “Write File time out”, “Write File Error” or “Write Port Error” error message A: Possible reasons: 1. Compatibility problems caused by unstable or non-existent USB signal.
2005/12 8 Q25: What should I do if I see“Paper Jam” error message when printing job is completed by 641PS? A: 1. This kind of problem occurs when user enters setup, back to menu and switches the standalone mode to the PC mode without resetting the HiTi 641PS. 2. Please pull the paper out gently and reset the printer. 3. Before switching the standalone mode to the PC mode, please power off the printer first. Q26: Why does my printer sometimes show “Card Error” message when I insert my SD card? A: 1.
2005/12 8 1. Please make sure the PVC cards you are using are HiTi’s standard PVC cards. 2. Please make sure the PVC cards are separated before you install them into paper cassette. (HiTi suggest unfolding PVC cards by your hands before installation.) 3. If jam problem happens, please switch off the printer. 5 seconds later, switch on the printer then pull jammed PVC card out from the front or back exit slot. 4. Please contact HiTi’s Customer Service Department or your HiTi’s distributor for assistance.
2005/12 8 1. Make sure the ribbon door has been closed tightly and correctly. 2. Make sure the ribbon cartridge has been installed properly. Q9: What should I do if a “Ribbon Type Mismatch” error message occurs before printing A: 1. Open the ribbon door to make sure the ribbon was installed correctly. 2. Please make sure you are using a correct HiTi ribbon. (HiTi offers 4 types of ribbon: YMCO, YMCYMCO, KO and Gold ribbons.) 3. Please make sure you are using HiTi’s ribbon, and it has no physical damage.
2005/12 8 A: Please follow following steps to fix up the problem. 1. Press “OK” button to stop music. 2. Make sure the opening of mug is upward. 3. Press “OK” button to continue. 4. If you still got the same problem, please contact HiTi Customer Service Department or your HiTi’s distributor for assistance. Q4: How do I do if I see a “Cover Open” error message? A: Please follow following steps to fix up the problem. 1. Press “OK” button to stop music. 2.
2005/12 8 Q9: Why can I buy the Teflon? A: The heater plate is sold with 2 pieces of Teflon. 1. Please contact your local distributor or dealer for purchase information. 2. Purchase it from HiTi Website. Taiwan: www.hitishop.com.tw USA: www.hitishop.com Worldwide Distributors: www.hi-ti.com/english Consumables Q1 Can I re-use sticker sheets that have already been printed on? A: No. 1. If you re-use the stickers, it will likely cause a ribbon jam or paper jam, and possibly further damage the printer.
2005/12 2. 3. 4. 5. 8 Make sure you have loaded the papers properly into the paper cassette. Make sure the printer has enough space to eject the paper from both front and back slots of the printer. Make sure the paper is placed on a flat surface such as a table before you start printing. Don’t drop the ribbon cartridge due to negligence. Q7 How do I prevent the printer from feeding multiple pages at the same time A: 1. Make sure the paper you are using is HiTi photo paper or sticker sheets. 2.
2005/12 thumbnail files. These thumbnails will be what you view on the LCD’s preview pages. [The thumbnail is created along with actual image in the camera itself when shots are taken] 1. If the image file does not include a thumbnail, the "EDIT" icon will appear instead of the thumbnail. 2. A "Broken flower" icon will appear due to the following: a. Below Firmware V1.42 (included): (1) The image file in the memory card is damaged or not in a standard JPEG format.
2005/12 8 Size FAT 16 MB 32 MB 64 MB 128 MB 256 MB 512 MB 1 GB 2 GB 4 GB FAT 12 X X X X X FAT 16 FAT 32 NTFS X X X X X X X X X X Q6 What is the specification of file size and image size that HiTi 730PS and 730Gala support? A: Firmware Max. File Size Max. Image Size 730PS/Gala (version) (Byte) (Pixel) File Format Media Type Photo ID Sticker All JPEG TIFF JPEG TIFF 8M 8M 8M 23M 23M 23M 34M 33M 31M 7.8M 7.8M 7.8M Note: 1.
2005/12 8 Sticker 3M Note: 1. 630PS/ID supports JPEG file only. 2. Either width or height of one image is restricted to 2,950 pixels. 6M Q8 What is the specification of file size and image size that HiTi Transphotable supports? A: Firmware Max. JPEG File Max. Image Size Transphotable (version) Size (Byte) (Pixel) Photo 8M 8M All ID 8M 8M Sticker 8M 8M Note: 1. Transphotable supports JPEG file only. 2. Either width or height of one image is restricted to 3,470 pixels.
2005/12 8 ID Sticker 8M 8M 8M 8M Note: 1. 640PS supports JPEG file only. 2. Either width or height of one image is restricted to 3,470 pixels. Q11 What is the specification of file size and image size that HiTi 640Gala supports? A: Firmware Max. JPEG File Max. Image Size 640Gala Size (Byte) (version) (Pixel) Photo 8M 32M From ID 8M 32M v1.00 Sticker 8M 32M Note: 1. 640Gala supports JPEG file only. 2. Either width or height of one image is restricted to 6,000 pixels.
2005/12 9 Q15 What is JPEG- Progressive Coding? A: ”Progressive Coding” means that when you load the image, it will have you a faint image in the beginning stage, and then after the data transmission, the image will become clear. Q16 What is the file format that HiTi 640Gold supports in stand alone mode? A: 640Gold in stand alone mode only supports the file format, *.gpg or *.gsg, created by Gold Desiree. Chap 7.
2005/12 9 3. Make sure your source images having good resolution and gradation. (You may enlarge your images on the computer to view gradations initially.) 4. Verify that the printable side of the paper is face up, and check the type of paper you are going to use. HiTouch brand paper, which is specifically designed for the series of Hi-Touch Photo Printers, delivers the bestprinted output. 5. Try testing the printer on another computer.
2005/12 9 assistance. Q7 What should I do if the image size or position is incorrect? A: 1. Make sure the paper and layout options are set correctly in your application. 2. Make sure the paper in the paper cassette was placed in the correct direction. 3. Make sure the HiTi Photo Printer driver is installed correctly. 4. Make sure resolution of your image files is qualified. 5.
2005/12 9 5. The printer’s memory IC may be failed, please contact HiTi’s Customer Service Department or HiTi’s distributors for repair. Q12 Why are the printouts of my HiTi’s photo printer lighter than the printouts of other brands A: 1. You may have loaded the paper with the backside facing up. Please see the Manual for instruction on loading paper 2. You may need to adjust printout settings of your images before printing. 3. The settings on a DSC will cause greatly effect the quality of printouts.
2005/12 9 A: Although laser color printers are getting cheaper these days, basically both laser color printer and inkjet printer share the same printing theory, which is half-tone printing, while Dye-sub (HiTi) is known for its high quality and continuous tone output. Continuous tone means that all gradations of color are used when creating an image.
