User Guide

IN-EAR EARPHONE SUPPORT GUIDE

General Troubleshooting

Earpieces won't stay in my ears

Several things can cause the earpieces to come out of your ears including:



Using the incorrect tip size for your ear canal. Try other sizes of ear tips.



The earphones are not inserted at the best angle for your ears. An over-the-ear wear style and/or deeper insertion

may achieve a better angle.



The ear tips have a buildup of earwax. Clean the ear tips as described in earphone maintenance guide.

Sound imbalance (sound is louder in one ear than the other)

There are several possible reasons:



The song or source is not balanced; try another song and/or source



There is pressure buildup in your ear; release it by pulling back on the earphone housing, pulling the upper part of

your ear to release the pressure, or both



Your ears require different sized ear tips; swap the channels and see if you still hear an imbalance on the same side

(i.e. put the left channel in your right ear and the right channel in your left ear)



Your ear tip is not sealing properly; inspect the ear tip for tears and blockages and make sure it is installed properly

Eartips keep sliding off the nozzles

If you find the eartips of your in-ear headphones sliding off, it is likely that earwax has gotten in between the tip and

earphone and has made the nozzle slippery.

If your eartips are coming off consistently, we recommend swabbing the outside of the earphone nozzle with alcohol

or peroxide to eliminate earwax build-up and also soaking the eartips in peroxide to dissolve any earwax that may be

collecting on the inside of the eartip cores.

Please make sure both the earphones and eartips are dry completely before replacing the tips and resuming use. This

may need to be done periodically as earwax does tend to accumulate over time.

The mesh filter inside of the nozzle came off

The mesh filter prevents earwax, debris, and other smaller objects from entering the earphone which could cause

damage to the internal components. If you need a replacement, submit a case for assistance.

Random remote action (for wired headphones with a remote)

Lint in the jack of your phone can cause a short between the terminals, resulting

in random button events. Please check

the inside of your jack with a flashlight and consult the manufacturer of your device for the best way to clean the

headphone jack.

Moisture, including sweat, can also cause the remote button to short out. Please either allow the unit to air dry or use a

hair dryer to dry out the remote.

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IN-EAR EARPHONE SUPPORT GUIDE General Troubleshooting Earpieces won't stay in my ears Several things can cause the earpieces to come out of your ears including: Using the incorrect tip size for your ear canal. Try other sizes of ear tips. The earphones are not inserted at the best angle for your ears. An over-the-ear wear style and/or deeper insertion may achieve a better angle.  The ear tips have a buildup of earwax. Clean the ear tips as described in earphone maintenance guide.
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Note: Apple iPhone 6/6 Plus Users A small percentage of iPhone 6/6 Plus units do not work with standard 3.5mm headsets. Symptoms include: unresponsive remote, random activation of Siri, and/or random playing and pausing of music. A replacement phone or an o-ring spacer such as these will solve this issue. Lack of bass, the sound is quiet, thin, tinny, and/or distant Fit and ear tips play a major role in how you hear your earphones.
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1. 2. 3. 4. 5. Check to make sure your headphone plug is inserted all the way in the jack of the connected device. Try rotating the plug to see if lint or dirt in the jack is causing problems. Try a different audio stream or file. Check another known working headphone to verify the issue. If the issue persists submit a case for assistance.