Pump screen How to enter your calibration BG BG screen Enter a BG meter reading specifically for calibration. When you manually enter a BG, the pump will prompt if you want to calibrate your sensor with the BG reading. Press then select Enter BG. Calibrate Sensor screen Press , then select: Enter a BG meter reading specifically for calibration.
Calibrate Description After warm-up is complete. Do your first sensor calibration. Within six hours after your first Do your second sensor calibration. Within 12 hours after your second calibration and at least every 12 hours thereafter. After you do your second calibration, you need to calibrate at least every 12 hours. For better sensor performance, it is recommended that you calibrate your sensor three or four times each day. When the Calibrate now alert appears.
• Always calibrate immediately after you check your BG. Never calibrate with a BG meter reading taken more than 12 minutes earlier as that BG value would no longer be considered valid. • Always use clean, dry fingers when you check your BG levels. • Use only your fingertips when obtaining blood samples for calibration. Note: If your BG meter readings are significantly different than your SG readings, wash your hands and calibrate again.
Using CGM
■ Using CGM Using CGM This chapter provides information on how to use CGM on your pump and view your sensor glucose (SG) data. This information helps you identify SG trends, including being notified if your SG is falling or rising rapidly. You can also view historical SG readings in a graph format. Information is also included on how to silence your glucose alerts. The sensor graph The sensor graph displays your current SG reading that is wirelessly sent to your pump by the transmitter.
• Your high and low SG limits. • The bolus deliveries you have given during the time period shown on the graph. • Any suspend events that have occurred. If an SG reading does not appear on the graph, some possible reasons for this include: • An error condition or a sensor-related alert is occurring. • A new sensor that you just inserted is still initializing. • A new sensor that just initialized is still calibrating. • An existing sensor that you have recently reconnected is not ready.
SG has been falling at a rate of 2 mg/dL per minute or more, but less than 3 mg/dL per minute. SG has been rising at a rate of 3 mg/dL per minute or more. SG has been falling at a rate of 3 mg/dL per minute or more. Silencing glucose alerts , audio only , or vibrate and audio . Your system still records the time and glucose value for any alerts that occur. You can view this information in the Alarm History screen.
Option Silences these alerts High & Low Alerts Alert on high, Alert before high, Rise Alert, Alert on low, Alert before low, Suspend before low, and Resume Basal Alert Note: Alert on low cannot be silenced if the SmartGuard Suspend on low or SmartGuard Suspend before low options are turned on.
below) alarm, the Auto Mode exit alert, and the High SG alert cannot be silenced. You still receive and hear these alerts when Alert Silence is on. If a silenced glucose alert occurs, the notification light flashes and a message appears to notify you that a silenced alert occurred, but there is no vibration or beep. You can view the specific alert in Alarm History. For more information, see Alarm History, on page 143. 4. Select Begin.
216 Chapter 11
SmartGuard Auto Mode
■ The Auto Mode feature is part of SmartGuard technology. It automatically controls basal insulin delivery. However, the Auto Mode feature still requires your input for meals, calibrations, and times when you need the target value raised. Note: A total daily dose of at least 8 units, but no more than 250 units, is required to operate in Auto Mode.
• Periodic blood glucose (BG) readings using a BG meter to calibrate the sensor. The minimum calibration is every 12 hours. For better sensor performance, it is recommended that you calibrate your sensor three or four times each day. You may also receive periodic requests from your pump for BG readings without the need for calibration. • Use of the Auto Mode Bolus feature to deliver boluses to cover meals, and when your pump recommends a bolus.
1. Cancel any active Temp Basal rates. See Canceling a temp basal or preset temp basal rate, on page 77. 2. Ensure your delivery is not suspended. See Stopping and resuming your insulin delivery, on page 78. 3. Set your carb ratio. See Changing your carb ratio, on page 94. 4. Review your high and low limit settings. Your high and low limit settings apply to Auto Mode. See Understanding glucose settings, on page 176 for details. 5.
To set up Auto Mode: 1. Press and go to the Auto Mode screen. Options > SmartGuard > Auto Mode 2. Select Auto Mode to turn the feature on or off. 3. Select Auto Mode BG alert to turn it on or off. Note: The Auto Mode BG alert is set to On by default. When this setting is on, your pump alerts you when Auto Mode requires a BG to remain active. For information about the conditions that cause Auto Mode to require a BG, see Safe Basal, on page 226. 4. Select Save.
SmartGuard suspend features and SmartGuard Auto Mode The Auto Mode Readiness screen indicates whether your pump is ready to enter Auto Mode, or return to Auto Basal from Safe Basal. The following table shows what to do when the wait icon or the question icon appear by items on the Auto Mode Readiness status screen.
Line Item Auto Mode turned off Instructions Turn on Auto Mode in the SmartGuard, Auto Mode screen. Do the following: Sensor not ready • Check to see if your pump has a transmitter ID entered in Utilities, Device Options. For example, GT6133333M. Make sure your pump is paired with a transmitter. For more information, see Pairing your pump and transmitter, on page 199. • Check your Home screen. If you see , move your pump and transmitter closer together.
Line Item Instructions Carb ratio not set Auto Mode warming up If a temp basal is currently active, you must wait until it has completed or cancel the temp basal yourself before Auto Mode can activate. If active insulin is currently updating, it may take up to five hours to complete. You must wait until this amount is updated before Auto Mode can activate. Auto Mode gathers information on your insulin delivery history in order to personalize its automatic delivery of insulin.
Using SmartGuard Auto Mode The following sections provide information on how to use SmartGuard Auto Mode and how to view your SG data. This information helps you identify SG trends, including indications that your SG is falling or rising rapidly. You can also view historical SG readings in a graph format. Safe Basal Safe Basal is an automatic function within SmartGuard Auto Mode and cannot be modified. The Safe Basal rate is determined by the Auto Mode feature based on your insulin delivery history.
Condition Instructions Auto Mode has been at the maximum delivery limit for four hours. Enter a BG. Your sensor might be reading lower values than your actual Enter a BG. A BG required alert occurs if the Auto Mode BG alert is enabled. Enter a BG. No SG data has been received for more than five minutes. • If SG data is not available due to a signal interference, three dashes appear on the screen in place of the SG data.
Example: Safe Basal Alex’s pump is in Auto Mode. Before lunch, he checks his BG, and enters the value into his pump. Alex notices the BG he entered was much higher than his current SG reading. Alex receives a BG required alert for Auto Mode. His pump displays a gray shield, indicating that Auto Mode is now in Safe Basal delivery. He washes his hands, repeats his fingerstick, and enters the new BG into the pump.
3. Select Start. SmartGuard Auto Mode Set the duration. The default is two hours and the maximum duration is 12 hours. Use and to set the duration in 30-minute increments. ■ 2. The screen shows Temp Target Started, and then changes to the Home screen, where a banner shows the remaining Temp Target time. When the Temp Target time runs out, the banner disappears from the Home screen. To cancel Temp Target: and select Cancel Temp Target to go to the Temp Target screen. 1. Press 2.
SmartGuard Auto Mode sensor graph Your Auto Mode sensor graph displays your current SG reading that is wirelessly sent to your pump by your transmitter.
• A new sensor that you just inserted is still initializing. • A new sensor that just initialized is still calibrating. • An existing sensor that you have recently reconnected is not ready. • More than six hours have passed since the initial sensor calibration. • More than 12 hours have passed since the last sensor calibration. From the Home screen, press the button to display the SG graph. SmartGuard Auto Mode 1. ■ To view the sensor graph: A full-screen view of the 3-hour graph appears.
SmartGuard Auto Mode Bolus Delivering a bolus in SmartGuard Auto Mode is similar to delivering a bolus using the Bolus Wizard feature in Manual Mode. The Bolus feature in Auto Mode requires you to enter either carbs or a BG value. You may also choose to enter both. Auto Mode then calculates the bolus amount needed to cover the meal or correction. Once you confirm this amount, Auto Mode will deliver the bolus. The Auto Mode Bolus screen shows your current Active Insulin value.
To use the Auto Mode Bolus feature: 1. Press 2. If you use an Accu-Chek Guide Link meter, go to step 3. Otherwise, enter your BG value. You can enter a value within the range of 20 to 600 mg/dL. 3. Enter your Carb amount in grams. If you choose not to enter a Carb amount, go to step 4. 4. Select Next. and select Bolus to go to the Bolus screen in Auto Mode. The screen indicates the amount of the calculated bolus. 5. Select Deliver Bolus.
Note: You can stop a bolus at any point by pressing selecting Stop Bolus. 6. and If a new BG value is used in the Auto Mode Bolus feature, the following screen also appears to ask you to calibrate your sensor. Select Yes or No. Alert Silence The Alert Silence option lets you temporarily silence SG alerts. This is useful in situations where you do not want to disturb others, such as when you are in a business meeting or in a movie theater.
• Auto Mode exit alert • High SG alert For more information about the Auto Mode exit alert or the High SG alert, see SmartGuard Auto Mode alerts and messages, on page 273. For more information about the Low SG XX mg/dL (XX represents 50 mg/dL or below) alarm, see CGM (sensor) alarms, alerts, and messages, on page 262.
2. Select High Alerts Only, High and Low Alerts, or All Sensor Alerts to set the alerts you want silenced. Refer to the previous table for details about the alerts silenced with each selection. Note: If you select All Sensor Alerts, you will not receive most alerts related to your SG readings, your sensor, calibration requirements, or your transmitter. The Low SG XX mg/dL (XX represents 50 mg/dL or below) alarm, the Auto Mode exit alert, and the High SG alert cannot be silenced.
■ 2. Select Cancel Alert Silence. The pump will exit SmartGuard Auto Mode: • Auto Mode has been in Safe Basal for 90 minutes. See Safe Basal, on page 226. • A High SG alert has occurred. • You have not cleared any suspend event messages within four hours. • You manually turned off the Sensor feature or disconnected the transmitter. Some alarms cause the pump to exit SmartGuard Auto Mode and also turn the Auto Mode feature off. Auto Mode is turned off if an alarm initiates a pump reset.
• Your sensor is providing good SG values. • A bolus is not in progress. • A temp basal rate is not in progress. • 48-hour warm-up is complete. • Auto Mode is not in a five-hour warm-up period. • You have entered a new BG reading. If any of these conditions are not met, Auto Mode cannot restart.
Alarms, alerts, and messages
■ This chapter describes the general behavior of the most common and the most serious notifications and how to resolve them. For information about how to set your notification preferences in the app, see the MiniMed Mobile app user guide. About alarms, alerts, and messages Your pump has a sophisticated safety network. If this safety network detects anything unusual, it conveys this information in the form of notifications. Notifications include alarms, alerts, and messages.
WARNING: If you receive a Critical pump error alarm on your pump, the following screen displays and the pump sirens. Immediately disconnect from your insulin pump and discontinue use. Contact 24-Hour Technical Support for assistance. Remember, your body still needs insulin while your pump is removed. It is important that you consult your healthcare professional to determine an alternate method of receiving insulin while your pump is removed.
Audio: Depending on your Audio Options settings, the pump emits an alarm tone, a continuous three-pulse-and-pause vibration pattern, or both the alarm tone and vibration. Alerts An alert makes you aware of a situation that may require your attention. When an alert occurs, always check your pump screen to see if any action is required. When an alert occurs: Display: The pump displays a notification with a yellow icon and instructions.
Messages A message informs you about the status of your pump or if you need to make a decision. When a message occurs: Display: The pump displays a notification with a blue icon and instructions. Notification light: Does not illuminate or blink. Audio: Depending on the message, the pump emits a message tone, an alert tone, or no tone. Depending on your Audio Options settings, you may hear a tone, feel a one-pulse-only vibration, or hear a tone and feel a vibration.
Title and text Type Explanation Next steps Active Insulin cleared Alert Your active insulin amount is now at 0 units. This may occur because certain alarms automatically clear active insulin. • Select OK to clear the alarm. • You can check Daily History for the time and amount of your last bolus. Auto Suspend Insulin delivery suspended. No buttons pressed within time set in Auto Suspend. Alarm Insulin delivery is currently suspended by Auto Suspend.
Title and text Type Explanation Next steps Battery failed Alarm The pump battery does not have enough power. • Select OK to clear the alarm. Insert a new AA battery. Battery not compatible. • Remove the old battery and insert a new AA battery. Alarm See User Guide. The battery that you inserted into the pump is not compatible. • To clear the alarm, remove the incompatible battery. • Insert a new AA battery. Bolus not delivered Alert Bolus entry timed out before delivery.
Explanation Next steps Check settings Alert Some settings have been cleared or reverted to factory default values. • Select OK to clear the alert. Your pump has encountered an error that The pump is not able to deliver insulin. Remove cannot be resolved. For example, your pump may have a mechanical problem. your infusion set and stop using your pump. Startup Wizard settings complete. Check and set up your other settings. Critical pump error Alarm Delivery stopped. Pump not working properly.
Title and text Type Explanation Next steps Device Limit Message The pump is already paired with the maximum number of devices for this type. • Select OK to clear the message. You must delete an existing device (device type) before you can pair a new one The following list describes the maximum number of each device type to pair with the pump: (device type).
Title and text Type Explanation Next steps Device not found Alert The pump did not pair with the device. • Select OK to clear the alert. • Make sure the device is not already paired with a pump. • Make sure you are away from any electronic devices that might cause interference, such as cellular phones that are not paired with the MiniMed 770G System and other wireless devices. • Move the device closer to the pump. • Try to pair the pump with the device again.
Title and text Type Explanation Next steps High BG XXX mg/dL Alert Your BG meter reading is above 250 mg/dL. • Select No to prevent the remote BG from being used by your pump. Select Yes to confirm the BG reading. Check infusion set. Check ketones. Consider insulin injection. This alert applies when the Auto Mode feature is off. For High BG XXX mg/dL when the Auto Mode feature is on, see Monitor BG. Confirm BG? SmartGuard Auto Mode alerts and messages, on page 273.
Title and text Insulin flow blocked Alarm Explanation Next steps Your pump has detected that the basal or bolus insulin flow was blocked. • Check your BG. Consider checking ketones and take an injection if needed. • Remove your infusion set and reservoir. ■ • Select Rewind to start the new reservoir process using a new infusion set and reservoir.
Title and text Type Explanation Next steps Insulin flow blocked Alarm Your pump has detected that the insulin flow was blocked and there is no insulin in the reservoir. • Check your BG. Consider checking ketones and take an injection if needed. Check BG. Consider testing ketones. Estimated 0 U insulin in reservoir. Change reservoir and infusion set. • Remove your infusion set and reservoir. • Select Rewind to start the new reservoir process using a new infusion set and reservoir.
Title and text Type Explanation Next steps Insulin flow blocked Alarm Your pump has detected the insulin flow was blocked while filling the cannula. • Check your BG. Consider checking ketones and take an injection if needed. Fill Cannula stopped. Remove infusion set from body. Alarm Fill Tubing stopped. Remove reservoir and select Rewind Your pump has detected the insulin flow was blocked while filling the tubing. Possible connection issue between the tubing and reservoir.
Title and text Type Explanation Next steps Low battery Pump Alert The battery in the pump is low on power. Remaining battery life is 10 hours or less. • Select OK to clear the alert. Replace battery soon. • Replace the AA battery as soon as possible. Otherwise, insulin delivery stops, and the Replace Battery Now alarm occurs. • If the pump is delivering a bolus or filling the cannula, wait until delivery is complete to replace battery.
Title and text Type Explanation Next steps Manage settings error Alarm A pump error has occurred, and you need to restart your pump. Your backup settings have been lost, but your current settings are unchanged. • Select OK to restart your pump. Your current settings are unchanged. Only your backup settings are lost. Max Fill reached • If the pump was delivering a bolus or filling the cannula, check Daily History and evaluate your need for insulin. Alarm 3X.X U.
Title and text Type Explanation Next steps No reservoir detected Alarm There is no reservoir in the pump or the reservoir is not properly locked into place. • Select Rewind. Rewind before loading reservoir. Power error detected • When prompted, ensure that your reservoir is inserted and properly locked into place. Alarm Delivery stopped. Record your settings by uploading to The internal power source in your pump is unable to charge. Your pump is operating on the AA battery only.
Title and text Type Explanation Next steps Pump error Alarm Your pump encountered an error and will restart. Your pump settings will return to factory default values. • Select OK to restart your pump. • After restart, check settings and re-enter values as needed. • If you recently saved backup settings in Manage Settings, use Restore Settings. • If the pump was delivering a bolus or filling the cannula, check Daily History and reevaluate your need for insulin.
Title and text Type Explanation Next steps Pump error Alarm A pump error has occurred, you need to restart your pump. • Select OK to restart your pump. Delivery stopped. Settings unchanged. Pump restart needed. Select OK to restart. See User Guide. Pump error Delivery stopped. Settings unchanged. Select OK to continue. See User Guide. • If the pump was delivering a bolus or filling the cannula, check Daily History and re-evaluate your need for insulin.
Title and text Type Explanation Next steps Pump restarted Alarm Your pump has encountered a problem and has restarted. Your settings have not been changed. • Select OK to continue. • If the pump was delivering a bolus or filling the cannula, check Daily History and reevaluate your need for insulin. Replace battery • If this alarm recurs frequently, write down the error code displayed on the alarm screen (you can also find it in your Alarm History) and call 24-Hour Technical Support.
Title and text Type Explanation Next steps Reservoir estimate at 0 U Alert Your reservoir level is estimated at 0 units. • Select OK to clear the alert. • Change the reservoir now. To ensure insulin delivery, change reservoir. Resume bolus? Message XXX of YYY U delivered. Resume delivery of ZZZ U? A normal bolus delivery has been interrupted because the pump battery was removed. If it is within 10 minutes since this interruption, you can resume this bolus.
Explanation Next steps Resume Dual bolus? Message The Now portion of a Dual Wave bolus delivery has been interrupted because the pump battery was removed. If it is within 10 minutes since this interruption, you can resume this bolus. • Check the message to see how much of the Dual Wave bolus was actually delivered. The Square Wave bolus delivery was interrupted. If it is within 10 minutes since this interruption, you can resume this bolus.
Title and text Type Explanation Next steps Stuck button Alarm The pump has detected that a button has been pressed for an unusually long time. • Select OK to clear the alarm. Button pressed for more than 3 minutes. • If this alarm occurs again, call 24-Hour Technical Support for assistance with your pump. If you are unable to clear the alarm: • See Troubleshooting pump issues, on page 283. • Consider another form of insulin, because your pump is not delivering insulin.
Title and text Type Explanation Next steps Alert before high Alert Your SG value is approaching your specified high limit. • Select OK to clear the alert. Your SG value is approaching • Select OK to clear the alert. Alert Sensor glucose approaching Low Limit. Check BG. your specified low limit. Alarms, alerts, and messages Alert before low • Follow instructions from your healthcare professional and continue to monitor your BG. ■ Sensor glucose approaching High Limit. Check BG.
Title and text Type Explanation Next steps Basal delivery resumed Message Your pump is resuming basal insulin delivery after a Suspend on low or Suspend before low event occurred. • Select OK to clear the message. Your pump is resuming basal insulin delivery after a Suspend before low or a Suspend on low event occurred, because you have turned off the Suspend before low or the Suspend on low feature. • Select OK to clear the alert.
Title and text Type Explanation Next steps Basal delivery resumed Alarm Your pump is resuming basal insulin delivery two hours after a Suspend before low or Suspend on low event occurred. • Your pump has resumed basal insulin delivery; however, your SG value is still at or below your low limit. The transmitter was unable to receive the calibration BG meter readings from the pump. • Move your pump and transmitter closer together.
Title and text Type Explanation Next steps Calibration not accepted Alert Your system was unable to use the BG meter readings you entered to calibrate your sensor. • Wash and dry hands thoroughly. See Guidelines for calibrating, on page 207. Wait at least 15 minutes. Wash hands, test BG again and calibrate. • Select OK to clear the alert. • After 15 minutes, enter a new BG meter reading for calibration as instructed in Calibrating your sensor, on page 204.
Title and text Type Explanation Next steps Change sensor Alert This alert occurs when the transmitter diagnoses a problem with the sensor that cannot be resolved. • Select OK to clear the alert. The pump fails to detect the transmitter and is unable to receive sensor signal. • Select OK to clear the alert. Sensor not working properly. Insert new sensor. Ensure transmitter and sensor connection is secure, then Alert Move Pump closer to transmitter. May take 15 minutes to find signal.
Title and text Low SG XX mg/dL SG is under 50 mg/dL. Check BG and treat. Type Alarm Explanation Your SG value has reached or fallen below 50 mg/dL. This alarm is factory set and cannot be changed or turned off. Next steps • Select OK to clear the alarm. • Check your BG and treat as necessary. This alarm cannot be silenced and is always enabled, whether the pump is in Auto Mode or Manual Mode. Note: XX represents the SG value that appears on your pump.
Title and text Type Explanation Next steps Medical device Alarm Your pump is suspended due to low SG, and you have not responded to the alarm within 10 minutes. • Select Dismiss. The transmitter was unable to receive the calibration BG meter readings from the pump. • Select OK to clear the alert. CALL FOR EMERGENCY ASSISTANCE. I have diabetes. Confirm sensor signal. Calibrate by XX:XX AM/PM. • Check the status icons on your Home screen to ensure that your pump has a signal from your sensor.
Title and text Type Explanation Next steps Possible signal interference Alert There may be interference from another electronic device that is affecting the communication between your pump and transmitter. • Move away from other electronic devices. It can take up to 15 minutes for your pump to start communicating with your transmitter. Your SG value has been rising as fast or faster than your preset Rise Alert Limit. • Select OK to clear the alert. Sensor alert occurred when Alert Silence is on.
Title and text Type Explanation Next steps Sensor connected Message The transmitter has detected that you have connected a sensor. The pump needs to know if this is a new sensor or if you have reconnected your old sensor. • If you have connected a new sensor, select Start New Sensor. The pump has detected that this is a new sensor, which needs to be started and warmed-up. Select Start New Sensor. Message Start new sensor. Sensor expired Alert Insert new sensor.
Title and text Type Explanation Next steps Sensor warm-up started Message The sensor warm-up has begun. Select OK to clear the message. Warm-up takes up to 2 hours. You will be notified when calibration is You will be notified when calibration is needed. needed. Sensor updating Alert Do not calibrate unless notified. This could take up to 3 hours. Suspend before low Delivery stopped. Sensor glucose approaching Low Limit. Check BG. The SG value is unavailable due to a temporary situation.
Title and text Type Explanation Next steps Suspend on low Alarm Your SG value is at or below the low limit you specified. • Select OK to clear the alarm. Delivery stopped. Sensor glucose XXX mg/dL. Check BG. Suspend on low is not available in Auto Mode. The battery in the transmitter Alarms, alerts, and messages Alert ■ Transmitter battery depleted • Check your BG. If necessary, treat your BG as directed by your healthcare professional. • Select OK to clear the alert.
Title and text Type Explanation Next steps Auto Mode started Alert Your pump has started Auto Mode. The Suspend before low and Suspend on low settings are now turned off. • Select OK to clear the alert. Your pump has exited Auto Mode because you have turned off your sensor, a suspend event message has not been cleared within 4 hours, or you have been in Safe Basal the maximum of 90 minutes. • Select No to clear the alert. Select Yes to view the Auto Mode Readiness screen.
Title and text Type Explanation Next steps High SG Alert Your pump has exited Auto Mode based on a set glucose threshold and length of time: • Select OK to clear the alert. Auto Mode exit • 250 mg/dL or higher for three hours. Monitor BG and treat as necessary. X started. Enter BG to continue in This alert cannot be silenced and is always enabled whenever the pump is in Auto Mode. Auto Mode. Auto Mode has been at maximum delivery for 4 hours. Enter BG to continue in Auto Mode.
Title and text Auto Mode max delivery Type Alert Auto Mode has been unable to bring your SG down. Enter BG and resume delivery to continue in Auto Mode. Explanation Auto Mode has been unable to lower your SG value. Your pump is suspended, and your predicted SG is above target. Next steps • Select OK to clear the alert. • Check your BG and enter it into your pump. • Follow instructions from your healthcare professional and continue to monitor your BG.
Title and text Auto Mode min delivery Type Alert Your pump is suspended, and your predicted SG has been below target for two and a half hours. Next steps • Select OK to clear the alert. • Check your BG and enter it into your pump. • Follow instructions from your healthcare professional and continue to monitor your BG. ■ Note: • The title of the alert appears the same as the previous Auto Mode min delivery alert in the table. • If you have suspended your pump, you will have no delivery.
Title and text Type Explanation Next steps Cal required for Auto Mode Alert Calibration may be required by Auto Mode, even when SG values are available. • Select OK to clear the alert. Your BG meter reading is above 250 mg/dL. Select No to prevent the remote BG from being used by your pump. Select Yes to confirm the BG reading. Enter a BG and calibrate sensor for Auto Mode. High BG XXX mg/dL Check infusion set. Check ketones. Monitor BG. Confirm BG? Alert This alert applies only to Auto Mode.
Title and text Type Explanation Next steps CareLink uploader not found. Message The pump cannot find the CareLink uploader because the wrong pump code was entered, or the search timed out before the pump found the uploader. • Select OK to clear the message. ■ Follow instructions on the CareLink uploader. • Follow the instructions on the CareLink uploader. For details, see Upload to CareLink software, on page 166.
280 Chapter 13
Troubleshooting
■ This chapter contains procedures and information to help you understand and address conditions that might occur with your pump. For a list of alarms, alerts, and messages that may appear on your pump, see Pump alarms, alerts, and messages, on page 244. Troubleshooting pump issues WARNING: If you receive a critical error on your pump, the following screen displays and the pump sirens. Immediately disconnect from your insulin pump and discontinue use. Contact 24-Hour Technical Support for assistance.
My pump buttons are stuck During atmospheric pressure changes, your pump buttons may not work for up to 45 minutes. For example, during airplane travel your pump buttons may get stuck. This is rare. If this occurs, either wait for the problem to correct itself, or if you have a new AA battery with you: 1. Remove the battery cap. 2. Place the battery cap back onto the pump. Your pump will check the AA battery power, and may require a new AA battery. 3. If prompted, insert a new AA battery.
I dropped my pump CAUTION: Always inspect your pump to ensure there are no cracks before exposing your pump to water, especially if your pump has been dropped, or you suspect your pump is damaged. Water leakage can cause the pump to malfunction, and result in injury. ■ Do the following: Check that all connections are still tightly in place. 2. Check the display, button area, and pump case for cracks or damage. 3. Check the infusion set, including the tubing connector and tubing for cracks or damage.
