Instructions

3 Days
Advanced
Microsoft 365
Instructor-led
NA
In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution
at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator
Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting
methodologies and how to resolve common telephony and voice problems.
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications
solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical
architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication
technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and
configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans.
The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The
Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice
features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including
networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates
must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.
Before attending this course, students must have:
− Passed Exam MS-700: Managing Microsoft Teams
By actively participating in this course, you will learn about the following:
− Plan and Configure Microsoft Teams Phone
− Plan and optimize network performance for Teams Phone
− Configure and deploy Direct Routing
− Configure, deploy, and manage Teams devices
− Monitor and Troubleshoot Teams Phone
Module 1: Plan and configure
Teams Phone
After completing this module,
students will learn how to plan for
and configure Teams Phone,
including Calling Plans, Direct
Routing, Auto Attendants, Call
Queues, Operator Connect, and
how to extend Teams Phone with
additional services.
Lessons
− Plan Teams Phone
− Plan and optimize network
performance for Teams Phone
− Migrate Voice Services from
Skype for Business Server to
Teams
− Configure Teams Phone
− Configure Auto Attendants
and Call Queues
− Configure and deploy Direct
Routing
− Extend Teams Phone with
additional services
Lab: Prepare the lab environment
− Configure your lab
environment
− Assign permissions
Lab: Plan for Teams Voice
− Validate licenses and devices
Lab: Configure your environment
for Teams Voice Usage
− Evaluate your network with the
Network Planner
− Use the Network Testing Tool
− Configure a basic network
topology
− Configure Voice Policies
− Configure Emergency Calling
− Configure Audio Conferencing
Settings
− Prepare users for calling
− Configure call queues and
auto attendants
Lab: Expand your Teams Voice
Environment to use Direct Routing
− Configure the session border
controller
− Configure direct routing
settings
− Test direct routing
configuration
After completing this module,
students will be able to:
− Plan and Configure Microsoft
Teams Phone