Maxtor Product Warranty Maxtor’s warranty obligations are limited to the terms set forth: Maxtor warrants only to the original consumer purchaser that new Maxtor products will be free from defects in material and workmanship for 1 year from the date of original purchase. For a replacement product, the warranty on the replacement device is the remainder of the warranty on the original device or 90 days, whichever is longer.
Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Maxtor Personal Storage 5000 Components . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Introduction 1 Thank you for selecting a Maxtor product.Your Maxtor Personal Storage™ 5000 product is an external hard drive that allows you to add storage to your computer to hold and organize your documents, videos, music, photos, graphics, and more. The Maxtor Personal Storage 5000 drive has the following features: You can also use your new drive to make copies of critical files as a part of your overall backup solution.
1 Personal Storage 5000 Components Included in this Kit Before installing your new drive, review the features shown in Figure 1. The Maxtor Personal Storage 5000 drive comes complete with the components shown in Figure 2. Familiarize yourself with each of these items prior to installation.
System Requirements The following are the minimum system requirements. W Windows System Requirements • • • • • Pentium II-class equivalent processor or later Windows® 98SE, Me, 2000, or XP CD-ROM drive 32 MB RAM or more as required by Windows Available FireWire/1394/i.LINK (OHCI-compliant) or USB 1.1 or 2.0 port (only for 5000DV, 5000XT) • Available USB 1.1 or 2.0 port (5000LE) • Internet connection (for system updates) For faster operation, upgrade from USB 1.1 to high-speed USB 2.0 with a Maxtor USB 2.
1 About this Guide The following symbols and conventions are used in this guide: the Knowledge Base at www.maxtorkb.com (answers to common questions and problems). On the Web: http://www.maxtorsupport.com Bold Used for menu, command, and keyboard selections you make and screens you will see. Check the Maxtor support web site under Contact Us for additional support phone numbers outside the USA. Italics Used for emphasis and to identify new terms, which may also be defined in the Glossary.
2 Installing the Drive 2 This chapter describes how to install the Maxtor Personal Storage 5000 drive, the Dantz Retrospect Express backup software, and activate the Maxtor OneTouch button. Install the software and hardware in the order presented in this chapter to ensure a successful installation process. Do not connect the drive to your computer until you have installed the software. Follow these steps to install your drive Step 1. Install the software.
6. The Setup Type screen is displayed. If you wish to select the folder to install the Retrospect software, select the Custom option on this screen. To continue, click Next. 7. The Ready to Install screen appears. If you’re ready 2 to install the Retrospect software, click Install to begin installing the software on your system. Windows XP only: A Windows Alert appears with the message: “The software you are installing has not passed Windows logo testing…”. This is normal. Click Continue Anyway. 8.
Step 2. Connecting the Drive Once the registration process is complete, you are ready to connect the drive to your computer. 3. Plug the three-pin female connector on the power cord into the power adapter. Do not connect the drive to your computer until you have installed the software. (Disregard for Installing Drivers Only.) 2 The drive will not operate with more than one computer at a time. M Maxtor does not support using the drive as a start-up disk for the Macintosh.
Connecting with the USB Cable Do not plug a USB cable into the drive when a FireWire cable is already connected to the drive. This drive will only operate on one interface at a time. 2 The Maxtor Personal Storage 5000 drive is also compatible with computers equipped with built-in USB 1.1 ports. To achieve high-speed USB 2.0 data transfer rates, a USB 2.0 port or USB 2.0 Adapter Card for Windows is required. For more information about the USB interface, go to http:// www.usb.
All Windows: Your new drive appears in the same way as Connecting with the FireWire Cable letter assigned by the operating system. The assigned letter will vary depending upon the number of other storage devices connected to your computer. This section describes how to connect your Personal Storage 5000DV and 5000XT drive using the FireWire cable. For more information about the FireWire interface, go to http:// www.askfor1394.com.
2. Plug the other end of the FireWire cable into either of the FireWire ports on the back of the drive. The Completing the Found Hardware Wizard screen appears with the message that it has finished installing software. Click Finish. you connect your drive to a Windows XP " When system a window may appear with the message “Local 2 Disk (X:) This disk or device contains more than one type of content. What do you want Windows to do?” You can disregard this window and close it. FireWire Ports Figure 5.
Mac OS 9: Maxtor requires that you re-format your drive with the Mac OS Extended format (also called HFS Plus) for proper operation with Retrospect Express software and M the OneTouch button. Further information is provided in “Formatting Your Drive” on page 14. Mac OS 9:Your new drive appears on your desktop with the name untitled. If you receive a message: “This disk is unreadable by this computer.
3. Complete the registration information requested, then 4. At the Welcome screen, click Next. click E-mail to e-mail your information or click Print to print the information. 1 2 registering your new drive, you will have the " By option of receiving product updates, special offers, and important information about other data storage solutions from Maxtor. W From the pull-down File menu, select Exit to quit " Retrospect. Push the button again on the front of your drive. W M 5.
Retrospect User’s Guide for instructions on how to make a complete system backup copy. selection does not copy your operating system, " This registry (Windows) files, or Internet cache files. 7. The Step 3 screen is displayed. Select the Maxtor Personal Storage 5000 drive or other drive on your computer as the location to store the copy of your files. Click Next. setup wizard will not let you select the same drive to " The be both the source and destination for your files.
Formatting Your Drive Optional for Windows 98/2000/Me/XP 2 Your Maxtor Personal Storage 5000 drive was formatted at the factory with the Windows FAT32 file system. This file system is compatible with Mac OS 9 and recent versions of the Windows operating system. W The FAT32 file system limits any file to a maximum size of 4 GB. If you are running Windows 98 or Me, consider upgrading to Windows 2000 or XP to take advantage of the NTFS file system.
M Formatting Your Drive for Mac OS As the computer restarts, a message appears saying the drive is unreadable and asks you to initialize the drive. Formatting the drive destroys all data contained on that drive. Make a backup copy of all your data before formatting. 2 To format the drive for Mac OS 9 1. Plug the drive into the Macintosh computer using either the FireWire or USB cable. The drive icon appears on your desktop. 2. Disable the File Exchange control panel. a.
To format the drive for Mac OS X 1. Plug your drive into the Macintosh using either the FireWire or USB interface. 5. Select the Erase tab at the top of the window. 2. An alert box appears saying the new drive is 2 unreadable and asks you to initialize the drive. 3. Click Initialize. If you see another message, click OK. The Disk Utility menu appears. 6. Select Mac OS Extended from the Volume Format drop-down list. 7. Enter a name for your drive in the Name field. 4.
Installing Drivers Only This section describes how to install your new drive without installing Retrospect Express software. " The Maxtor OneTouch button feature will not function if you choose to install under this option. Locate your operating system and the interface you plan to use in the following table and follow the corresponding installation procedure in this section. • Double click on the Maxtor CD icon in this window showing the drives and folders on your system.
Install D 1. Install your drive as described in “Step 2. Connecting the Drive” on page 7.When you connect the drive to your computer, the Add New Hardware wizard appears, click Next. 2 2. The Install Hardware Device Drivers screen appears. Select the option to search for a driver, click Next. 3. The Locate Driver Files screen appears. Clear all options and click Next. You are asked if you want to disable this device. This option is referring to the Maxtor OneTouch feature.
3 Using Your Drive Once installed, you can use your new Maxtor Personal Storage 5000 drive in the same way you use the other drives on your computer. Some of the basic ways you can use your new drive are: • Move or copy files or folders from your other drives, CDROMs, or other storage devices. • Within virtually any application, save files to and open files from the new drive. • Store video files, games, spreadsheets, and other commonly used files.
section for an explanation of this problem and a suggested solution. W To access the electronic guide: 1. Insert the Maxtor Installation CD into your CD-ROM drive. 2. If you already have Adobe’s Acrobat Reader installed on your system, skip to Step 4. 3 3. From the install wizard, select the Install Adobe Acrobat Reader Software option and follow the instructions. 4.
Changing Your Maxtor OneTouch Settings Connecting and Disconnecting the Drive 1. Start the Retrospect Express software. The FireWire and USB interfaces allow you to hot swap your new Maxtor Personal Storage 5000 drive; that is, connect and disconnect the drive while the computer and your drive are running. 2. Click on the Automate tab and click the Scripts button. 3. Select the Maxtor OneTouch script. a. W Click the ‘x’ delete button in the Scripts dialog box.
M To disconnect the drive from a Macintosh 1. From the desktop, drag the drive icon to the Trash. The drive disappears from the desktop. 2. Disconnect your drive from the computer. 3 To connect the drive to a Windows system or Macintosh computer 1. Make sure the drive is getting power and the green power light is on. Connecting your computer to a drive that is not powered on can cause your computer to behave erratically or freeze. 2.
Installing Applications on Your Drive Editing Video You may install and run applications from your Maxtor Personal Storage 5000 drive like any other drive on your system. Using a computer to capture and edit video recorded with a digital camcorder is quickly becoming popular. Digital video files are typically very large, using about 13 GB per hour of video content. Maxtor recommends connecting your drive using the FireWire interface for best results when working with video.
3 Playing Games Storing Audio CD-ROM-based games typically run faster when they are installed on a hard drive rather than running them from the CD.You can use your Maxtor Personal Storage 5000 drive to store and play CD-ROM games. See “Installing Applications on Your Drive” on page 23 for more information. Using your computer as an audio jukebox is a very popular application. This allows you to store and play thousands of your favorite songs.
Using Power Management This feature is only supported using the FireWire interface. To minimize the power consumption of your drive while your computer is on, you can take advantage of the power management feature supported on the FireWire interface and Windows 2000, XP, and Mac OS. Table 1 shows where to find the power management feature in each operating system version. Table 1: Accessing the Power Management Feature OS Do the following: Windows XP Windows 2000 Select Start ➔ Settings ➔ Control Panel.
Using Large Capacity Drives with Windows When using Windows with drives that have capacities higher than Microsoft utilities behave when used on drives with capacities greater than 64 GB. W 64 GB, there are special considerations.
4 Troubleshooting and FAQs This chapter provides troubleshooting tips and answers frequently asked questions about installing your Maxtor Personal Storage 5000 drive. You can find additional information in the Maxtor Knowledge Base at www.maxtorkb.com or contact Maxtor at www.maxtor.com. Chapter Contents General Troubleshooting 1. 2. 3. 4. 5. 6. 7.
General Troubleshooting 1. Drive does not appear on my system • Is the drive running? The green light on the front of the drive should be illuminated, and you should be able to feel the hum of the drive when you place your hand on it. In addition, the green light on the power adapter should be lit. Make sure all power connectors on the drive and power adapter are securely plugged in. If the drive is plugged into a power strip, try plugging it directly into the wall outlet.
M Tips for Macintosh Only • Do you have the most current Maxtor software? If not, visit the Product Support area at: www.maxtorsupport.com. • Can you see the drive in the Devices and Volumes tab of the Apple System Profiler? If no, try cycling the power again. • Do you have AppleTalk or File Sharing turned on? If yes, turn them off. If, after rebooting, the drive still does not mount, try cycling the drive’s power again.
4. Maxtor OneTouch function does not work 5. My drive is not copying or backing up a network drive Your Maxtor Personal Storage 5000 drive and Retrospect Express software are not supported for the purpose of copying or making backup copies of network drives available from your computer. You may encounter Microsoft Windows errors (Windows Error Event ID: 9, 11, 15, 50 and 51). For further information, check the Maxtor Knowledge Base at: www.maxtorkb.
e. Inside this article, click on the link: http:// 7. I want to install the Windows 98SE Storage Supplement W This Microsoft supplement installs a Safe Removal utility that www.microsoft.com/windows98/downloads/ contents/WURecommended/S_WUFeatured/ 1394/Default.asp. allows you to safely stop a Plug and Play storage device prior to physically unplugging the device.This supplement also includes an update for the FireWire/1394 drivers. f. Download and install this Windows update as instructed.
Application Troubleshooting 11. Applications installed on the drive stopped running See “Installing Applications on Your Drive” on page 23 for an explanation of possible reasons for and solutions to this problem. 12. My Retrospect® backup files seem to be limited to 4GB 4 Backup files created by Retrospect Express may be limited to a file size of 4GB. This limitation is due to the file size restriction imposed by the FAT32 file system.
Glossary Byte – A unit of storage on a drive that holds a single FAT32 – A file system that organizes files on the computer. character. A byte is equal to 8 bits. This file system is standard for Windows 98SE and Me, and is supported under Windows 2000 and XP. A single file is limited in size to 4 GB. Capacity – The amount of information, measured in bytes, that can be stored on a drive. Also known as storage capacity.
Hot-Swap – This feature allows you to connect and disconnect external devices while the computer and the devices are running. External drives, such as the Maxtor Personal Storage 5000 can be hot-swapped. Script – A saved backup procedure for Retrospect that you can schedule to run at some future date and time or on a repeating schedule, such as daily.You may create as many scripts as you wish. KB – (Kilobyte) Equal to 1,000 (thousand) bytes.
Index Symbols symbols F 4 Numerics 1394 (FireWire) interface connecting 9 C Canon video camcorders compatibility USB connecting the power with USB cable with FireWire cable 32 8 7 8 9 D data restoring 20 drive components handling precautions installing on Windows installing on Macintosh registering using drive capacity 2 3 5 6 11 19 14 M FAQs FAT32 file system considerations files restoring formatting considerations with Mac OS 9 with NTFS 27 14 20 14 15 14 H handling precautions hardware
Copyright © 2002 Maxtor Corporation. All rights reserved. Maxtor and the Maxtor logo are registered trademarks of Maxtor Corporation. Maxtor Personal Storage and Maxtor OneTouch are trademarks of Maxtor Corporation. Dantz, the Dantz logo, and Retrospect are registered trademarks and Retrospect Express is a trademark of Dantz Development Corporation. Mac, the Mac logo, iMac, Power Macintosh, FireWire, and the FireWire logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.