Use and Care Manual

Thank you for your purchase of our LuxenHöme product by Winsome House Inc.
LIMITED PRODUCT WARRANTY
STANDARD LIMITED WARRANTY:
Winsome House Inc. warrants this product to be free from defects in workmanship and materials, under normal residential use and
conditions, for a period of 60 days from the original invoice date for the original purchase of the item.
Special exception: Outdoor fountains are warranted to be free from defects in workmanship and materials, under normal residential use
and conditions:
• Fountain body is covered for a period of 6 months from the original invoice date of the original purchase.
• The electrical pump included with the fountain is covered for a period of 1 year from the original invoice date of the original purchase.
Shipping and handling fees are to be paid for by the customer.
Winsome House Inc. agrees, at its option during the warranty period, to repair a defect in material or workmanship or to furnish a repaired
or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and
insurance which will be incurred by the customer).
Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model
number on the original dated sales receipt.
WARRANTY LIMITATIONS:
This warranty does not include:
• Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract
trade or commercial use
• Any condition resulting from incorrect or inadequate maintenance or care
• Damage resulting from misuse, abuse, negligence, accidents or shipping damage
• Dissatisfaction due to buyer’s remorse
• Normal wear and tear
• Damages incurred during transportation
• Damages incurred during assembly or maintenance
• Any used, previously displayed items
The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated
in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or
conditions, including any implied warranties of merchantability and fitness for a particular purpose. For all transactions occurring in the United States, any
implied warranty of condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set
forth above. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or
consequential damages for consumer products. In such states or countries, some exclusions or limitations of this limited warranty may not apply to the
Purchaser. For consumer transaction, the limited warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude, restrict,
or modify but are in addition to the mandatory statutory rights applicable to the sale of this Product to the Purchaser.
Please retain invoices for a minimum of one year for warranty purposes.
CLAIM PROCEDURES:
Claims for defective merchandise must be made within the specified time frame from the invoice date for the original purchase. Claims for missing parts
must be made within 30 calendar days after the original merchandise is received.
We reserve the right to specify that items be returned to the designated warehouse for inspection or be inspected by our representative in the field.
Pictures are required to claim defective merchandise, along with a copy of the original invoice.
If the claim is justified, the item(s) or part(s) will be repaired or replaced. It is our policy to replace parts whenever possible.
This warranty gives you specific legal rights. You may have other rights, which vary from state to state.
Winsome House Inc.
Attn: Returns Department
1241 Old Temescal Road, Unit 101
Corona, CA 92881
+ 909-548-6688
Customer Service: [e-mail]