PassageWay® Service Provider for MERLIN LEGEND® Communications System Getting Started 560-201-122 Comcode 108363003 Issue 1 October 1998
Copyright 1998 Lucent Technologies All Rights Reserved Printed in U.S.A. 560-201-122 Comcode 108363003 Issue 1 October 1998 Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors or liability for any direct or consequential damages resulting from use of the information.
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Contents 1 Introduction 2 What is the PassageWay Service Provider? 1-1 1-1 About This Guide 1-2 User Responsibilities 1-4 Conventions Used in This Guide 1-4 Getting Help 1-5 Installing and Configuring the PassageWay Service Provider Overview 2-1 2-1 New PassageWay Solution Users 2-2 Existing PassageWay Solution Users 2-3 PassageWay Service Provider Components 2-4 PassageWay Service Provider Requirements 2-6 Before You Begin 2-9 Installing the PassageWay
Contents 3 Troubleshooting A B General Troubleshooting 3-2 PassageWay Adapter LED 3-15 Troubleshooting the Connect Application 3-16 Overview A-1 A-1 Background A-2 Workarounds and Solutions to the IRQ Conflict Problem A-7 Selecting an Add-On Serial Port Card A-10 Installing the PassageWay Adapter with a Local Power Supply iv 3-1 3-1 PC Serial Ports IN Overview Overview B-1 B-1 Index IN-1
Figures 2 B Installing and Configuring the PassageWay Service Provider 2-1 2-5 2-1. Components of the PassageWay Adapter 2-2. PassageWay Adapter Installed without a Local Power Supply 2-3. Find PassageWay Link Dialog Box 2-4. Sample PassageWay Configurator - COM Port Dialog Box 2-5. MERLIN LEGEND System Version Dialog Box 2-6. Telephone Models Dialog Box 2-7. Sample Phone Line Information Dialog Box 2-22 2-23 2-24 2-25 Installing the PassageWay Adapter with a Local Power Supply B-1 B-1.
Introduction 1 What is the PassageWay Service Provider? The PassageWay® Service Provider is a device driver that enables applications that are compliant with the Microsoft Windows® Telephony Application Programming Interface (TAPI) (such as PassageWay Telephony Manager) to communicate with your telephone and your company's MERLIN LEGEND® Communications System.
Introduction About This Guide This document describes how to install, configure, and troubleshoot the PassageWay Service Provider. This guide contains three chapters, two appendices, and an index: Chapter 1 - Introduction This chapter describes the structure and content of this guide. This chapter also provides a brief introduction to the PassageWay Service Provider.
Introduction NOTE: To determine whether you are using the proper issue of the Getting Started Guide for the PassageWay Service Provider installed on your PC, perform the following steps: a. Start the PassageWay Configurator. If you have Windows 95, select PassageWay Configurator from the application folder that contains the PassageWay Service Provider. (The default application folder is PassageWay for MERLIN LEGEND.) If you have Windows 3.1 or later or Windows for Workgroups 3.
Introduction User Responsibilities Before using the PassageWay Service Provider, you should be familiar with basic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide. You also may need to contact your PC vendor for information on configuring your PC to meet the PassageWay Service Provider requirements. Conventions Used in This Guide The following conventions are used in this guide: Commands and text you should enter appear in this style of type.
Introduction Throughout this guide, the term MERLIN LEGEND refers to the following versions of the MERLIN LEGEND system: Release 2.0 Release 3.0 Release 3.1 Release 4.0 Release 4.1 Release 4.2 Release 5.0 Release 6.0 Release 6.1 Getting Help If you have questions about or problems with the PassageWay Service Provider that this guide does not resolve, call the Lucent Technologies National Customer Care Center at 1 800 628-2888 or your local Authorized Dealer.
Installing and Configuring the PassageWay Service Provider 2 Overview This chapter provides the procedures for installing and configuring the PassageWay Service Provider. The information you must follow in this chapter depends on whether you have an earlier version of PassageWay Solution installed on your PC.
Installing and Configuring the PassageWay Service Provider New PassageWay Solution Users This section applies to new PassageWay Solution users. If you have an existing version of PassageWay Solution, proceed to the next section, “Existing PassageWay Solution Users.” If you are a new PassageWay Solution user, perform the following steps: 1. Read the section “PassageWay Service Provider Components” to make sure that you have all of the PassageWay Service Provider components. 2.
Installing and Configuring the PassageWay Service Provider Existing PassageWay Solution Users This section applies to users who have an earlier version of PassageWay Solution installed. If you do not have an existing version of PassageWay Solution installed, refer to the previous section, “New PassageWay Solution Users.” If you have an earlier version of PassageWay Solution installed on your PC, perform the following steps: 1.
Installing and Configuring the PassageWay Service Provider PassageWay Service Provider Components The PassageWay Service Provider consists of the following components: software this guide the PassageWay adapter The PassageWay adapter provides an interface between your MLX telephone and an available serial (COM) port on your PC by connecting to the following objects: the DSS jack on an MLX-28D™ or MLX-20L™ telephone or the Adjunct jack on an MLX-16DP™ or MLX-10DP™ telephone the serial port on you
Installing and Configuring the PassageWay Service Provider LED 657F Modular Jack DB-25 Connector Figure 2-1.
Installing and Configuring the PassageWay Service Provider PassageWay Service Provider Requirements The PassageWay Service Provider requires the hardware and software listed below. Install the required hardware and software before installing the PassageWay Service Provider software. Note that system performance may be adversely affected by lower system speeds and lower memory capacities.
Installing and Configuring the PassageWay Service Provider a Windows-compatible pointing device (a mouse or trackball is recommended) NOTE: You must have an available serial port in your PC that is dedicated to the PassageWay Service Provider. The PassageWay Service Provider cannot share a serial port with other devices. If all the serial ports in your PC are already in use, you must purchase an additional serial port or free up an existing serial port to use with the PassageWay Service Provider.
Installing and Configuring the PassageWay Service Provider an MLX telephone connected to a MERLIN LEGEND system that is configured and operating properly in Hybrid/PBX mode or Key mode NOTE: A complete list of all the telephones supported by the PassageWay Service Provider is provided in the PassageWay Service Provider software (also known as the “PassageWay Configurator”). The PassageWay Service Provider operates with the following releases of the MERLIN LEGEND system: Release 2.0 Release 3.
Installing and Configuring the PassageWay Service Provider Before You Begin This section describes the information that is required to install and configure the PassageWay Service Provider. Before installing the PassageWay Service Provider, you must know the following information: the release of the MERLIN LEGEND system your company has (for example, R6.1).
Installing and Configuring the PassageWay Service Provider the location and extension number of each Intercom button on your telephone. (Intercom buttons are only available when the MERLIN LEGEND system is operating in Key mode.) the number of the COM port (for example, COM1, COM2, COM3, COM4, etc.) to which you are connecting the serial cable from the PassageWay adapter. (PassageWay supports up to COM9.
Installing and Configuring the PassageWay Service Provider Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your telephone and your PC. Only perform the steps in this section if your PassageWay adapter is not installed already. The PassageWay adapter provides an interface between the serial port on your PC and your MLX telephone, enabling you to access the MERLIN LEGEND system from your PC.
Installing and Configuring the PassageWay Service Provider 25-pin to 25-pin cable or 9-pin to 25-pin cable from adapter to PC serial port (COM 1, 2, 3, etc.) Telephone Step 5 PassageWay Adapter Step PC 3 657F Step 4 Modular phone cord (D8AC) from adapter to phone Wall jack Wall Phone line from telephone to wall jack Figure 2-2.
Installing and Configuring the PassageWay Service Provider To install the PassageWay adapter: 1. Turn off your PC. 2. Unplug the line cord from your telephone. 3. Connect the DB-25 connector on the PassageWay adapter to the serial (COM) port on your PC. If your PC has a 9-pin serial port, connect the 9-pin to 25-pin adapter to the 9-pin serial port, and then connect the PassageWay adapter to the 25-pin connector on the 9pin to 25-pin adapter.
Installing and Configuring the PassageWay Service Provider 7. Check the LED on the PassageWay adapter. If the LED is amber or green, proceed to Step 8. If the LED is any color other than amber or green (including no color), your PassageWay adapter requires auxiliary power. Proceed to Appendix B, “Installing the PassageWay Adapter with a Local Power Supply.” 8. Turn on your PC. Now, proceed to “Installing the Software.
Installing and Configuring the PassageWay Service Provider Installing the Software This section describes how to install and configure the PassageWay Service Provider. You can modify the PassageWay Service Provider configuration information later by running the PassageWay Configurator. NOTE: If you have an earlier version of PassageWay Solution, you must exit Connect or AT&TConnect (if it is running) before installing the new PassageWay Service Provider. To install the PassageWay Service Provider: 1.
Installing and Configuring the PassageWay Service Provider 4. If you are installing from diskette, insert diskette #1 of the PassageWay Service Provider software into the diskette drive of your PC. If you are installing from a shared directory on a network server, proceed to Step 5. 5. Perform one of the following steps: If you have Windows 95: a. From the Task Bar, click on the Start button. The Start menu appears. b. Select Run. The Run dialog box appears. If you have Windows 3.
Installing and Configuring the PassageWay Service Provider 7. Choose the Next button. The Select Destination Directory dialog box appears. This dialog box displays the name of the directory where the PassageWay Service Provider software will be installed by default. 8. If the default directory is unacceptable, choose the Browse button and specify an alternate directory. Otherwise, proceed to Step 9. 9. Choose the Next button. If you are using Windows 95, the Select App Folder dialog box appears.
Installing and Configuring the PassageWay Service Provider 12. Choose the Next button. The installation program copies files from the source diskette to the destination directory. The installation program displays a message box to inform you of its status as it installs files. If you are using Windows 95, the Creating Application Folder & Short Cuts message box appears. If you are using Windows 3.1 or later, the Creating Program Group & Icons message box appears. 13. Choose the OK button.
Installing and Configuring the PassageWay Service Provider c. Perform one of the following steps: If the Lucent PassageWay Service Provider is listed in the Telephony Drivers dialog box, select it, and then choose the Setup button. If the Lucent PassageWay Service Provider is not listed in the Telephony Drivers dialog box: i. Choose the Add button. The Add Driver dialog box appears. ii. Select the Lucent PassageWay Service Provider, and then choose the Add button.
Installing and Configuring the PassageWay Service Provider The PassageWay Configurator is a software application that enables you to set up the PassageWay Service Provider. Until you set up the PassageWay Service Provider, you will be unable to use any TAPI applications. Setting up the PassageWay Service Provider consists of specifying the following information: the COM port to which the PassageWay adapter is connected the release of the MERLIN LEGEND system your company has (for example, R6.1).
Installing and Configuring the PassageWay Service Provider the location and extension number of each Intercom button on your telephone. (Intercom buttons are only available when the MERLIN LEGEND system is operating in Key mode.) NOTE: The PassageWay Configurator does not verify whether the information you enter is correct. When you run a TAPI application (for example, Telephony Manager), the PassageWay Service Provider tries to use the information you entered via the PassageWay Configurator.
Installing and Configuring the PassageWay Service Provider 15. Choose the Yes button. If the PassageWay Configurator found the COM port to which your PassageWay adapter is connected, the PassageWay Link Found message box appears. Choose the OK button. The PassageWay Configurator - COM Port dialog box appears, and the option button for the corresponding COM port is selected.
Installing and Configuring the PassageWay Service Provider 16. Perform one of the following steps: If PassageWay “found” the COM port for you, choose the Continue button. If PassageWay did not find the COM port for you, select the option button of the COM port in your PC to which your PassageWay adapter is connected, and then choose the Continue button. The MERLIN LEGEND System Version dialog box appears. Figure 2-5.
Installing and Configuring the PassageWay Service Provider 17. From the MERLIN LEGEND System Version dialog box, select the release and operating mode (that is, Hybrid/PBX mode or Key mode) for the MERLIN LEGEND system you are using, and then choose the Continue button. The Telephone Models dialog box appears. Figure 2-6.
Installing and Configuring the PassageWay Service Provider 18. Select the telephone you are using, and then choose the Continue button. The Phone Line Information dialog box appears for the telephone type you specified. Figure 2-7.
Installing and Configuring the PassageWay Service Provider This dialog box presents a representation of the buttons on your telephone. Using this dialog box, you will specify the location and telephone number for each outside line and System Access button (if your MERLIN LEGEND system is operating in Hybrid/PBX mode) or Intercom button (if your MERLIN LEGEND system is operating in Key mode) 19. Choose the location of an outside line on your telephone.
Installing and Configuring the PassageWay Service Provider 21. Enter the telephone number for the outside line, and then choose the OK button. The button displays “LINE.” 22. Repeat Steps 19 through 21 for any other outside lines on your telephone. 23. Depending on the mode in which your MERLIN LEGEND system is operating (that is, Hybrid/PBX mode or Key mode), choose the location of a System Access button or Intercom button on your telephone. A submenu appears. 24.
Installing and Configuring the PassageWay Service Provider 28. Choose the OK button. If you are using Windows 95, the Configuration Complete message box appears. Proceed to Step 29. If you are using Windows 3.1 or later, the Telephony Drivers dialog box appears. Perform the following steps: a. In the Telephony Drivers dialog box, choose the Close button. b. In the Telephony window, choose the Close button. The Configuration Complete message box appears. Proceed to Step 29. 29. Choose the OK button.
Installing and Configuring the PassageWay Service Provider 32. Choose the OK button. The Install dialog box appears. 33. Remove the diskette from the diskette drive, and choose the OK button. Depending on your version of Windows, either the system or Windows restarts. The PassageWay Service Provider is now installed. If you need to modify any of the information for your telephone (for example, lines are added to or removed from your telephone), run the PassageWay Configurator.
Installing and Configuring the PassageWay Service Provider Removing the PassageWay Service Provider Use the following procedure to remove the PassageWay Service Provider. If you are using Windows 95, proceed to “Removing the PassageWay Service Provider in Windows 95.” If you are using Windows 3.1 or later, proceed to “Removing the PassageWay Service Provider in Windows 3.1 or Later.
Installing and Configuring the PassageWay Service Provider 7. Choose the Finish button. The Perform Uninstall status box appears, displaying the status of the uninstall process. When the uninstall is completed, the UnInstaller Finished message box appears. 8. Choose the OK button. Removing the PassageWay Service Provider in Windows 3.1 or Later To remove the PassageWay Service Provider from your PC in Windows 3.1 or later: 1. Close all PassageWay applications and telephony applications. 2.
Installing and Configuring the PassageWay Service Provider 8. Choose the Yes button. The PassageWay Service Provider is removed from your PC and is no longer displayed in the Installed Drivers box of the Telephony Drivers dialog box. 9. Choose the Close button to close the Telephony Drivers dialog box. 10. Choose the Close button to close the Telephony window. The Ready to UnInstall dialog box appears prompting you to confirm that you want to remove the PassageWay Service Provider and all associated files.
Troubleshooting 3 Overview This chapter provides information that can assist you in solving problems you might encounter when you use the PassageWay Service Provider. This chapter is divided into the following sections: General troubleshooting PassageWay adapter LED Troubleshooting the Connect application Refer to the appropriate section to find the information required to solve your particular problem.
Troubleshooting General Troubleshooting This section presents some common problems you might encounter while using TAPI applications (for example, Snap Connection). For each problem, a strategy is presented that you can follow to isolate and solve your problem. Starting TAPI Applications This section presents some common problems you might encounter when you start TAPI applications (for example, Snap Connection).
Troubleshooting Problem 4: A message box appears displaying the message: A required component of the MERLIN LEGEND driver (file name) is missing. Re-installing the MERLIN LEGEND software may fix this problem. Uninstall and reinstall the PassageWay Service Provider. Problem 5: A message box appears displaying the message: A required component of the MERLIN LEGEND driver (file name) is corrupt. Re-installing the MERLIN LEGEND software may fix this problem.
Troubleshooting Answering Calls This section presents some common problems you might encounter when you answer calls via TAPI applications (for example, Snap Connection). Problem 1: You cannot answer calls via your TAPI application. If you are trying to use your TAPI application and find that an incoming call is not seen by the application, it is possible that the PC link to the MERLIN LEGEND adapter has not been properly established.
Troubleshooting Making Calls This section presents some common problems you might encounter when you make calls via TAPI applications (for example, Snap Connection). Problem 1: You are unable to dial from a TAPI-compliant application. Perform the following steps: 1. Start the PassageWay Configurator and verify that the PassageWay Service Provider was installed and configured properly. 2. Close all telephony applications, and then run Connect. 3.
Troubleshooting Problem 3: You cannot make a call with the speakerphone. If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-on package for Windows 3.1x but is provided with Windows 95 to operate your telephone), you may encounter a problem. You can make calls on the phone using the TAPI application. However, if the TAPI application is running and you try to make a call on the speakerphone manually, the line will be disconnected.
Troubleshooting Placing Calls on Hold This section presents some common problems you might encounter when you place calls on hold via TAPI applications (for example, Snap Connection). Problem 1: When you place an outgoing, ringing call on hold via your TAPI-compliant application, the call is dropped (that is, disconnected). You should not place outgoing, ringing calls on hold. The PassageWay Service Provider will disconnect these calls.
Troubleshooting Problem 2: When you conference an outgoing, ringing call via your TAPI-compliant application, the outgoing call is dropped, but your application indicates that the conference exists. You should not conference outgoing, ringing calls. The PassageWay Service Provider will disconnect these calls. Even though the call was dropped, your application may incorrectly indicate that the call is part of the conference.
Troubleshooting Problem 5: Your TAPI application completes a conference without a real conference existing. If you drop the consultation call or if the party on the other end of the consultation call hangs-up in midst of setting up a conference, the application may incorrectly show that the conference was completed. Meanwhile, there is only one call active on the phone. This is a known problem that will be addressed in a later release of the PassageWay Service Provider.
Troubleshooting Using the PassageWay Configurator This section presents some common problems you might encounter when you use the PassageWay Configurator. Problem 1: When you start the PassageWay Configurator and use the Auto Detect feature (that is, the Find PassageWay Link dialog box), the PassageWay Link Not Found message box appears. This message box appears if there is a problem with the connection between your PC and your PassageWay adapter. Perform the following steps: 1.
Troubleshooting 5. Choose the Continue button in the PassageWay Configurator - COM Port dialog box and finish configuring the PassageWay Service Provider. 6. Start Connect after the PassageWay Service Provider is configured. If you are using Windows 95, select PassageWay Connect from the application folder that contains the PassageWay Service Provider. (The default application folder is PassageWay for MERLIN LEGEND.) If you are using Windows 3.
Troubleshooting Problem 2: When you start the PassageWay Configurator and use the Auto Detect feature, you receive the message “Device Not Present.” In configuring the service provider, you may choose to let the Configurator search for the COM port to which the PassageWay link is connected. All of the COM ports known to the system will be searched.
Troubleshooting Problem 4: Your COM (serial) port is not recognized. If all of the COM Ports that are listed in the PassageWay Configurator - COM Port dialog box are disabled, then you may have a newer PC that supports Plug-n-Play (PnP) for the serial ports. The PassageWay software is trying to identify the location of the COM ports through the System BIOS. If that information is not there, as seen in PnP systems, then PassageWay does not know of the existence of the COM ports.
Troubleshooting Problem 2: You experience problems while uninstalling the PassageWay service provider. While running the UnInstaller on Windows 3.1x, the focus may change from the UnInstaller to the Program Manager. Assuming your Program Manager is not maximized, you will see the blue gradient screen of the UnInstaller in the background. Please give focus to the UnInstaller at this point by using ALTTAB until you cycle back to the UnInstaller. For Windows 3.
Troubleshooting PassageWay Adapter LED This section describes the error conditions represented by the LED on the PassageWay adapter. Problem 1: The LED is “off.” This indicates that your PassageWay adapter is not receiving power. Your telephone system wiring may not support the remote powering of adjuncts. (You must have 4-pair station wiring to support the remote powering of adjuncts such as the PassageWay adapter.
Troubleshooting Troubleshooting the Connect Application This section presents some common problems that you might encounter while using Connect. For each problem, a strategy is presented that you can follow to isolate and solve your problem. Problem 1: Connect displays the message: This application requires a serial port and terminates. This message indicates that Connect cannot find an available serial port on your system.
Troubleshooting Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run. This message indicates that Connect cannot communicate properly with your telephone. This message can appear for one of the following reasons: Your PassageWay adapter is not connected properly to your PC serial port and/or telephone. Your PassageWay adapter is not receiving power. Connect is administered to use a different serial port than the one to which the telephone is connected.
Troubleshooting Insure your PassageWay adapter is receiving power (as indicated by the illumination of the power LED). If you have verified that the PassageWay adapter is properly connected to your telephone, yet the LED on the adapter is NOT illuminated, your telephone system wiring may not support the remote powering of adjuncts.
Troubleshooting Failure Code -121 Meaning: Connect is not receiving data over the specified COM port. Things to Try: Verify that the connection between your PC’s COM port and the telephone is secure. Verify that the COM port number you selected during the Connect setup procedure matches the number of the COM port that is physically connected to your telephone. If you are using an auxiliary power supply, verify that it is properly installed.
Troubleshooting Failure Code -2xx Meaning: An unexpected Windows communications error has occurred. Things to Try: Try closing all applications except Connect and Program Manager, and then repeat the Link test procedure. Problem 3: Connect will not work on COM ports other than COM1 and COM2. By default, many PCs are not configured to permit the simultaneous use of three or more COM ports.
Troubleshooting Problem 4: Connect occasionally displays its initialization window while one or more PassageWay applications are running. Connect displays its initialization window whenever it establishes (or reestablishes) communication with the telephone. Generally, this window is displayed only once, at the time when a single PassageWay application is first executed.
PC Serial Ports A Overview This appendix provides detailed information about PC serial ports, including background information about what they are and how they work. It also explains how Microsoft Windows 3.1 manages serial ports, how to resolve problems using COM3 or COM4 under Windows, and how to choose serial port hardware that is well-suited to the PassageWay adapter. If you are familiar with serial port terminology (for example, I/O port addresses, IRQs, etc.
PC Serial Ports Background Serial ports (also sometimes referred to as communications ports or COM ports) are hardware interfaces that permit your PC's microprocessor to communicate with peripheral devices using a communications standard called RS-232 (hence, serial ports are also sometimes referred to as RS-232 ports). Many common computer accessories make use of serial ports, including serial mice, modems, and serial printers.
PC Serial Ports The microprocessor/serial port communication consists of two aspects: an I/O port address and an interrupt request signal (IRQ). The I/O port address represents a small region of the microprocessor's input/output memory space that is used to pass data back and forth to the serial port.
PC Serial Ports In the PC architecture, IRQs acts like the doorbell in our analogy: They provide a method by which hardware devices in the computer can get the microprocessor's attention to deal efficiently with some process. The serial port hardware makes use of an IRQ to announce that it is ready to receive more outgoing data and/or that new data have arrived from the peripheral device that need to be processed.
PC Serial Ports The table below lists the default I/O port addresses and IRQs used by the serial ports of IBM-PC/AT-compatible computers: Serial Port Device Name COM1 COM2 COM3 COM4 I/O Port Address IRQ 03F8 02F8 03E8 02E8 4 3 4 3 The values in this table play an important part in understanding the "wrinkles" associated with serial ports: although there is provision for up to four serial ports, with four unique I/O addresses, there are only two unique IRQs associated with them (recall that most PCs re
PC Serial Ports Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today's multitasking environments like Windows permit the microprocessor to communicate with up to four active serial port devices at the same time (COM1 through COM4).
PC Serial Ports Workarounds and Solutions to the IRQ Conflict Problem It is important to remember that the IRQ conflict is a problem in hardware; it cannot be resolved in software alone. Consequently, there are only three alternatives for working around or resolving it: Workaround 1: Configure your serial devices such that you use only two at any one time, and those two use serial ports with unique IRQs.
PC Serial Ports Given the scenario described in item (1) above (that is, a mouse on COM1, a fax/modem card on COM2, and the PassageWay adapter on COM3), you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5. This would then permit you to move the PassageWay adapter onto COM1 (IRQ4), where it then could be used simultaneously with both the mouse and the fax/modem.
PC Serial Ports For example, consider once again the scenario of a COM1 mouse, a COM2 fax/modem card, and a COM3 PassageWay Service Provider. If the COM3 serial port is located on an add-on card that permits IRQs other than 3 or 4 to be selected, you could configure the COM3 serial port to use a different (available) IRQ in your system, say IRQ5.
PC Serial Ports Selecting an Add-On Serial Port Card This section presents advice on how to choose an add-on serial port card for use with the PassageWay adapter. Because the PassageWay adapter does not have any unique requirements with respect to serial ports, this advice applies generically to selecting a serial port for use with any peripheral. In general, there are two main things to consider when selecting a serial port for use with the PassageWay adapter: 1.
PC Serial Ports 2. For best performance with the PassageWay adapter, choose a card that has hardware support for high-speed communications. The PassageWay adapter operates at a data rate of 19.2 Kbps, and it relies on Windows to manage the flow of data through your PC's serial port. Depending upon your configuration, Windows may have problems maintaining high data rates through traditional serial ports.
Installing the PassageWay Adapter with a Local Power Supply B Overview This appendix describes how to install the PassageWay adapter with a local power supply. You must install a local power supply in the following situations: You use a console and DSS configuration with the PassageWay Service Provider. You installed the PassageWay adapter, but the LED on the PassageWay adapter is a color other than amber or green (including no color).
Installing the PassageWay Adapter with a Local Power Supply 25-pin to 25-pin cable or 9-pin to 25-pin cable from adapter to PC serial port (COM 1, 2, 3, etc.
Installing the PassageWay Adapter with a Local Power Supply Installation Procedure To install the PassageWay adapter with a local power supply: 1. Turn off your PC. 2. Unplug the line cord from the wall jack. 3. Connect the DB-25 connector on the PassageWay adapter to the serial (COM) port on your PC. If your PC has a 9-pin serial port, connect the 9-pin to 25-pin adapter to the 9-pin serial port, and then connect the PassageWay adapter to the 25-pin connector on the 9pin to 25-pin adapter.
Installing the PassageWay Adapter with a Local Power Supply 11. Check the LED on the PassageWay adapter. If the LED is amber or green, proceed to Step 12. If the LED is any color other than amber or green (including no color), proceed to “PassageWay Adapter LED” in Chapter 3. 12. Turn on your PC. Now, proceed to “Installing the Software” in Chapter 2 if the PassageWay Service Provider is not installed already.
Index C COM ports overview, A-1 Connect troubleshooting, 3-16 D documentation conventions, 1-4 H help, 1-5 I installation checklist, 2-9 installing auxiliary power supply, B-1 PassageWay adapter, 2-11 PassageWay Service Provider, 2-15 P PassageWay adapter installing, 2-11 installing auxiliary power supply, B-1 troubleshooting, 3-15 PassageWay Configurator starting, 1-3 PassageWay Service Provider components, 2-4 installing, 2-15 overview, 1-1 removing, 2-30 requirements, 2-6 setting up, 2-9 troubleshoo
Index T TAPI installing PassageWay Service Provider, 2-15 removing PassageWay Service Provider, 2-30 setting up, 2-9 troubleshooting, 3-2 technical support, 1-5 troubleshooting Connect, 3-16 overview, 3-1 PassageWay adapter, 3-15 PassageWay Service Provider, 3-2 TAPI, 3-2 U uninstalling PassageWay Service Provider, 2-30 upgrade PassageWay Service Provider, 2-3 user responsibilities, 1-4 IN-2