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TROUBLESHOOTING:

Microphone on gaming headset does not work

If the microphone on your gaming headset isn't working, here are some things to try:

 Make sure the microphone cable (marked with pink and an image of a microphone on the

jack) is firmly connected to the microphone input jack of your source device.

 If you're connected to a computer, be sure you've properly configured your computer's

microphone input settings (see your computer's documentation for more information).

 Test your microphone with a different application on your computer, like a basic sound

recording program.

 Check that your headset's microphone mute switch isn't activated. The mute switch is

located on the ear cup of the headset, or on the inline control pod, if there is one.

 Try using your headset on a different computer.

No sound coming from gaming headset

If you aren't hearing audio from your gaming headset, try the following:

 Make sure the headphone cable (marked with green, and with an image of headphones on

the jack) is firmly connected to the audio output jack of your source device.

 If you're connected to a computer, be sure you've properly configured your computer's

sound output settings (see your computer's documentation for more information).

 Try plugging the headphone connector into a different device, like an MP3 player, or into

a different computer.

 Try adjusting the volume or toggling the mute button on your headset, device, and

application.

Supported gaming consoles for the G233, G433, and PRO gaming headsets

The G233, G433, and PRO gaming headsets are supported on the following gaming consoles:

 Playstation 4

 Xbox One

 Nintendo Switch

NOTE: Some of the listed gaming consoles may require specific adapter and cable

configurations for the headset to function properly.

Connect the PRO Gaming Headset to compatible devices

 PC

 Console (Playstation® 4, Xbox One™)

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TROUBLESHOOTING: Microphone on gaming headset does not work If the microphone on your gaming headset isn't working, here are some things to try:      Make sure the microphone cable (marked with pink and an image of a microphone on the jack) is firmly connected to the microphone input jack of your source device. If you're connected to a computer, be sure you've properly configured your computer's microphone input settings (see your computer's documentation for more information).
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1. 2. 3. 4. Plug in the boom microphone. Plug the console/PC cable into the headset. Attach the PC splitter to the headset console/PC cable. Connect the PRO gaming headset to your PC using the 3.5mm microphone and headphone plugs. NOTE: Alternatively, you can connect the headset to your PC without using the splitter. Console 1. Plug in the boom microphone. 2. Plug the console/PC cable into the headset. 3. Plug the other end of the console/PC cable into the controller.
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NOTE: Instructions may vary based on your system version. Please check your console manual for additional guidance. Some Xbox One Control controllers may require the Xbox One Stereo Headset Adapter, sold separately.