Getting Started
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Table of contents 1 Getting information 2 Setting up your computer Protecting your computer ......................................................................... 3 Guidelines for installing software and hardware devices ............................. 4 Connecting to the Internet ........................................................................ 4 Transferring files and settings to your new computer ................................... 5 3 Troubleshooting and maintenance Computer does not start .....
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1 Getting information Type of information Where to find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Visit www.hp.com/supportvideos (English only) ● Use the computer. Getting Started (this guide) ● Connect to the Internet. ● Recover factory settings. ● Learn how to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information.
Type of information Where to find ● PC Help & Tools folder ● Get special utilities for computer owners. Maintain your computer. Click the Start button, click All Programs, and then click PC Help & Tools. HP Support Assistant — Maintains your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. ● Find ergonomic information.
2 Setting up your computer ❑ Follow the steps on the setup poster included with your computer. ❑ Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it. ❑ Connect all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device.
NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Guidelines for installing software and hardware devices After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer. Follow the software manufacturer's directions to install the new software.
Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer.
Symptom Possible solution Test the wall outlet by connecting a different electrical device to it. Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. Select the program that is not responding, and then click End Task. If closing programs does not work, restart the computer: 1.
Symptom Possible solution Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible again. Press the Sleep button (select models only), or the Esc key on the keyboard, to resume from Sleep mode. Press the On button to turn on the computer. Inspect the monitor video connector for bent pins: Images on the screen are too large or too small, or the images are fuzzy. NOTE: ● If any of the pins are bent, replace the monitor connector cable.
Symptom Possible solution Cursor does not respond to mouse movement. Use the keyboard to save changes in all open programs, and then restart your computer: Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. 1. Press the Alt+Tab keys simultaneously to navigate to an open program. 2. Press the Ctrl+S key simultaneously to save your changes in the selected program (Ctrl +S is the keyboard shortcut for Save on most—not all—programs). 3.
Symptom Possible solution The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are examples; your models might vary. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from other devices. 1. Unplug the receiver from a USB connector on the computer, and then reconnect it. Your computer model might have a connector dedicated to the receiver.
Symptom Possible solution No sound is produced. For Windows 7: 1. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. If you use an HDMI connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer.
Symptom Possible solution Run the wireless setup wizard: 1. Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up a connection or network to open the wizard, and then follow the onscreen instructions. If your system has an external antenna, try to move the antenna to a better position. If the antenna is internal, try to move the computer.
Updating drivers A driver is a software program that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1. Click the Start button. 2. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3.
To add restore points manually: 1. Close all open programs. 2. Click the Start button, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for which you want to create a restore point. 4. Click Create, and then follow the onscreen instructions.
To reinstall a program using the Recovery Manager: 1. Click the Start button, click All Programs, click Recovery Manager, and then click Recovery Manager. 2. Click Software Program Reinstallation, and then click Next at the Welcome screen. 3. Choose the program you want to install, click Next, and follow the onscreen instructions. 4. When you have finished reinstalling, restart the computer. Do not skip this last step.
As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create (or “burn”) backup discs of important information, including personal files, e-mail messages, and Web site bookmarks. You can also move data to an external hard disk drive. Keeping the computer free of dust, dirt, and heat Keeping your computer system free of dust, dirt, and heat will prolong its life.
System Recovery System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. Click the Start button, click All Programs, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. 5. Under I need help immediately, click System Recovery. 6.
System Recovery from recovery discs CAUTION: System Recovery deletes all data and programs you created or installed. Back up any important data to a removable disc. To create recovery discs, see Recovery discs on page 18. To perform a System Recovery using recovery discs: 1. If the computer is working, create a backup DVD containing all the data files you want to save, and then remove the backup disc from the drive tray. 2. Insert recovery disc #1 into the DVD drive tray, and close the tray. 3.
Choosing recovery discs ● To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD +R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● Use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are not defect-free. You will be prompted to insert a new blank disc to try again.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change. How you can help What we do Recycle your old computer. We design with the environment in mind. Disposing of electronic waste responsibly has been an HP priority for more than 20 years.
