User Manual

Cellular Gateway Kit Contents
Activating SIM Manually
Prepare the Cellular Gateway
Install the Cellular Gateway
Add the Cellular Gateway
to the InGrid System
The Cellular Gateway (CGW) automatically establishes a
connection between your InGrid Home Security system and the
monitoring service center if the primary (broadband)
connection to your home has stopped working. The connection
is made through the local cellular wireless network, which is the
same network that's used for mobile phone and other wireless
device communications.
The Cellular Gateway should be placed in a location where it will receive
a strong external cellular signal while maintaining a good connection with
as many internal Grid Controllers (ex. Base, Consoles and Grid Extenders)
as possible. Since it will be possible to relocate the Cellular Gateway after
it is initially installed (if necessary), chose a location that is (first) close to
an outside wall and (second) centrally located within the home.
WGC1000 Cellular Gateway
Device Guide
IG280 Li-Ion Rechargeable Battery Pack
Not included: External antenna (optional)
Once the Cellular Gateway (CGW) has been mounted it must then be
“added” to the InGrid System in order to function.
Using a Handset or Console:
1. Press MENU.
2. Scroll to Security Setup, press SELECT and enter the Master Code
3. Scroll to GCs or Handset, press SELECT.
4. Scroll to <Add New>, press SELECT. The system will begin
searching for the Cellular Gateway that you are adding.
5. On the Cellular Gateway, press and hold the button in the center of
the device until the green light starts flashing (this will put the
Cellular Gateway into registration mode).
6. The following messages will appear on the Handset or Console
once the system has successfully “found” the Cellular Gateway.
7. Use the Edit feature to rename the device (optional). NOTE: Press
DELETE to erase text and use the keypad keys to type in a new
name. Once you are satisfied with the entered name, press OK.
8. At this point the InGrid system will communicate with the SIM
(Subscriber Identity Module) card that is located inside the Cellular
Gateway. If this process is successful you will see the following
message appear on the Handset or Console:
Using a Handset or Console:
1. Press MENU on the Handset or Console
2. Scroll to Utilities, press SELECT and enter the Master Code
3. Scroll to Activate SIM, press SELECT
4. The InGrid system will now automatically go through the SIM card
activation process, as described in the “Add the Cellular Gateway
to the InGrid System” section, (Step 8).
NOTE: Battery is required for
operation of this device.
NOTE: This completes the steps to add the Cellular Gateway to the InGrid
system. During the time in which the SIM is being activated you
can use all features of your InGrid system with the exception of
the Cellular Gateway. When the SIM is
successfuly activated the “Ready”
screen on your Handset or Console
will display the following:
Possible error messages during the previous step and corrective actions:
1. Remove the back cover of the Cellular Gateway.
2. Locate the rechargeable battery (included).
Insert the battery plug into the two-pin
jack and place the battery into the back
of the Cellular Gateway.
3. Replace the back cover.
3. Locate the carrier card and remove the SIM from the carrier as
shown in the diagram.
4. Check that the SIM is oriented
correctly and slide it all the way
down into the slot in the gate.
5. Fully close the SIM gate, then press down on the gate and slide it
to the right until it locks (clicks) closed.
LCD Screen
Problem description How to fix the problem
Securing the Cellular Gateway (Optional)
1. For personal safety, turn the power to the
outlet OFF at the circuit breaker.
2. Leave the wall plate on the outlet,
but remove the center screw.
3. Plug the Cellular Gateway into
the lower electrical outlet with
the tab facing upward.
4. Replace the center screw by
inserting it through the tab on
the Cellular Gateway.
5. Turn the power back ON at the circuit breaker.
Installing your InGrid Cellular Gateway
Prior to adding the Cellular Gateway it is necessary to first install and
activate your InGrid System and to have a Handset and/or Console
available for use in the Cellular Gateway installation process.
“Registration
Limit
Exceeded”
“Device
Type
Not
Recognized”
“Device
Not
Found”
“CGW
Service
Not
Enabled”
CGW GX found
Please Wait
60 seconds
OK
OK
CGW GX
added
SIM
being activated
Allow up to 4 hr
OK
PHNBK MENU
Ready to Arm
Activating SIM
Calls:0 Msg:0
PHNBK MENU
Ready to Arm
Thu 6/12 11:48a
Calls:0 Msg:0
This message will appear
if a Cellular Gateway has
already been added to this
system.
The system will not allow a new
Cellular Gateway to be added until
the existing one is deleted.
Software currently loaded
on your system is out of
date and needs to be
updated.
Wait 24 hours and then re-attempt
to add the CGW to your system.
This allows your system software
to be automatically updated
overnight. You can also contact
InGrid Customer Support to
request an immediate software
update.
“SIM
not
active”
The CGW has been
successfully added and
registered, however the
InGrid Home Security
System is not able to
successfully activate
the SIM.
Try to activate the SIM by
following the steps described in
the “Activating SIM card
manually”.
This message appears
when the InGrid system is
unable to make contact
with a new device that’s
being added.
Move the CGW to a different
location and try again to add it.
The device has been
successfully added and
registered, however the
SIM cannot be activated
because the user account
has not been set up for
this service.
Contact InGrid Customer Support
for assistance if this problem
occurs.
“SIM
not
detected”
The SIM card (located
inside the Cellular
Gateway battery
compartment) is either
defective or missing.
Check that the SIM is installed
correctly (you may need to remove
and reinsert it as shown in Step 1.
Then follow the steps described in
the “Activating SIM manually”.
“SIM
activation
aborted.
No Internet”
The SIM activation
process was stopped
because the Internet
connection to the InGrid
system has been lost.
Once the Internet connection
problem is resolved, follow the
steps described in the “Activating
SIM manually”.
“Low
CGW
signal”
The CGW has been
successfully added and
registered, however the
wireless signal is very low.
First move the CGW to a location that
is closer to the outside walls of the
home (closer to the external cellular
wireless network). If relocating does
not correct the problem it may be
necessary to attach and install an
external antenna to the CGW. Refer
to the “Installing an (Optional)
External Antenna”.
(note: time, date and call information will vary)
Carrier Card
Swing gate closed Gate closed with SIM installed
Insert SIM
into open gate
Gold area
SIM
Battery Jack
SIM Installation
THE SIM (SUBSCRIBER IDENTITY MODULE) FOR THIS DEVICE HAS
BEEN FACTORY PRE-INSTALLED. IF FOR ANY REASON IT BECOMES
NECESSARY TO REPLACE IT PLEASE FOLLOW THE STEPS BELOW.
Swing gate open
Gate in closed position
1. Remove the back cover of the Cellular Gateway.
2. Press down on the SIM holder gate while sliding it to the right. Tilt
the device slightly to the right and swing the gate open.