Philips Lifeline AutoAlert Help Button User’s Manual
Important Phone Numbers For any questions about your service, billing or any other concerns, please contact: Philips Lifeline Subscriber Services 1-800-635-6156 (U.S.) 1-800-387-1215 (Canada) List of My Responders and People to Notify: Responders are people whom Lifeline will call in case of an emergency. People to Notify are people who will be notified that you required help but who are not involved in coming to your assistance.
Contents Welcome......................................................................................... 4 Warnings and Cautions................................................................. 5 Warnings Cautions AutoAlert Help Button................................................................. 6 What to Expect if you Fall Compatible Communicators Important Reminders Recommended Usage.................................................................... 8 Getting Started...............................
Welcome Thank you for choosing Philips Lifeline and our new AutoAlert Help Button (FD100). The AutoAlert Help Button has all of the features of our standard Help Button, allowing you to summon assistance anytime you need help. Your AutoAlert Help Button also provides an added layer of protection – automatically calling for help if you fall and are unable to press the button. We have designed the AutoAlert Help Button to help you live safely and independently in your home.
Warnings and Cautions Warnings Possible injury, death or other serious adverse reactions may occur with use or misuse of the AutoAlert Help Button. WARNING The AutoAlert Help Button neck cord is not designed to break away. Therefore, it can pose a choking risk, including the possibility of death and serious injuries. This may apply to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.
AutoAlert Help Button The AutoAlert Help Button is your direct connection to Lifeline and allows you to summon assistance 24 hours a day, 7 days per week. The AutoAlert Help Button works in conjunction with a compatible Lifeline Communicator. When you press your AutoAlert Help Button, it transmits a signal to the Communicator. The Communicator automatically calls the Lifeline Response Center and a Personal Response Associate will come on the line to see if you need assistance.
What to Expect if you Fall If you fall and can’t get up, the AutoAlert Help Button will automatically send a Help Call within one minute. The Personal Response Associate will know that you have fallen and will come on the line to see if you need assistance. If you cannot speak, or if you cannot be heard the Personal Response Associate will try calling you back. If you cannot answer the phone or if the Personal Response Associate cannot hear you, help will be sent to your home.
Recommended Usage The AutoAlert Help Button is completely waterproof (will not get damaged by water) and should be worn at all times, even when bathing. The AutoAlert Help Button and Communicator provide coverage inside your home and may provide coverage in the area immediately outside (in the yard, etc.) A signal range test is required to determine which areas in your home will be covered and if there are any environmental conditions that will affect the signal.
The AutoAlert Help Button has been tested under the following conditions: • Subscribers who are at least 4 feet 6 inches (137 cm) tall • Subscribers who weigh at least 88 pounds (40 kg) • Mattresses that are at least 17 inches (43 cm) off the floor (measured from the top of the mattress to the floor) • Stairways with a vertical distance of less than 13 feet (4 m) Recommended environmental conditions: • Altitude: 6,600 feet (2 km) maximum • Temperature: • 32°F (0°C) minimum • 122°F (50°C) maximum For assis
Getting Started The AutoAlert Help Button is compatible with the following Philips Lifeline Communicators: ?? DT1000 Philips Lifeline Cordless Phone Communicator ?? 6900 Philips Lifeline Communicator The Communicator must be properly set up and the coverage range of your AutoAlert Help Button must be determined prior to use. Please see the Quick Start Guide included in the box with your Communicator for instructions on how to set up your system.
3. Continue checking all of the areas in and around your home. Be sure to check the bathroom, basement and garage. 4. Press the Reset Button on the communicator to exit Signal Range Test mode. If you do not press the Reset Button, the test will automatically end after 4 minutes. 5. At this point, any press of the AutoAlert Help Button should send a signal to the Lifeline Response Center.
Calling for Help 1. If you need help, press the AutoAlert Help Button or press the Help Button on the side of the Communicator. If you fall and can’t get up, a Help Call will be automatically sent within one minute. The Communicator will beep and dial the Lifeline Response Center. Hello, Mrs. Smith. Do you need help? 2. The Communicator calls the Lifeline Response Center. While it dials the Response Center, the Communicator will play a message saying: “Your Help Call is in progress; please wait.
6. Once your Responder or emergency services arrive, they will press the blinking Reset button to indicate that help has arrived. The Personal Response Associate will contact the household to see if additional assistance is needed. 7. Once help is provided, Philips Lifeline will contact your People to Notify to let them know that you needed help. Responders and People to Notify As a Lifeline subscriber, you should identify one or more people who will agree to respond in the event of an incident.
Monthly Check-in Call Check-in Call Lifeline wants you to check in every month to confirm that your Communicator and your AutoAlert Help Button are working normally. Many people find it helpful to select the date of their birthday to make their monthly check-in call. For example, if your birthday is January 8th, you might make your check-in call on the 8th day of every month. 1. Press your AutoAlert Help Button just as you would for a Help Call. 2. Wait for the Personal Response Associate to speak to you.
Cleaning Your AutoAlert Help Button is completely waterproof, so you can submerge it in warm water for easy cleaning. But first, please turn off your Communicator to avoid sending a false Help Call. 1. Move the power switch on the back of the Communicator to the OFF position. 2. Wash your neck cord with a mild liquid dishwashing detergent. 3. Wash the AutoAlert Help Button under warm running water.
Maintenance Batteries The AutoAlert Help Button has a non-rechargeable battery that can only be replaced at the factory. The battery in the AutoAlert Help Button should last for approximately 17 months. The AutoAlert Help Button will send a low battery signal to Lifeline when there is approximately 30 days of battery life remaining. Lifeline will contact you to arrange for a replacement.
Troubleshooting The Communicator and AutoAlert Help Button conduct self tests on a regular basis. If a problem is identified, the Reset button on Communicator will start to blink. To find out what is wrong, press the Reset button. The Communicator will announce the problem and tell you what to do. If you have any questions about your Communicator, AutoAlert Help Button or other aspects of the Lifeline Service, please push your AutoAlert Help Button or call Lifeline.
Does the AutoAlert Help Button have a battery? Yes, the AutoAlert Help Button has a battery that can only be replaced at the factory. The AutoAlert Help Button will automatically send a signal to Philips Lifeline when the battery needs to be replaced, and someone from Lifeline will contact you about the replacement. Can I get the AutoAlert Help Button on a wrist strap? No, the AutoAlert Help Button is only available as a pendant.
Regulatory Compliance Safety Standards The AutoAlert Help Button complies with the following safety standards for medical devices and home health care equipment: UL1637 – Home Health Care Signaling Equipment IEC60601-1 2005 (3rd Edition) – Medical Electrical Equipment - General Requirements for Basic Safety and Essential Performance IEC60601-1-1 – System Safety IEC60601-1-2 – Electromagnetic Compatibility IEC Regulations The AutoAlert Help Button is Medical Electrical (ME) Equipment.
Radio Specifications The AutoAlert Help Button has a radiofrequency transmitter with the following characteristics: maximum power over an antenna load: 12 dBm, frequency: 312 MHz ±75KHz, modulation: OOK. It fully complies with FCC Part 15, Section 15.231 for periodic operation above 70 MHz. Electromagnetic Immunity The AutoAlert Help Button is intended for use in an electromagnetic environment in which RF disturbances are controlled.
Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.ca P/N xxxxxxx, Rev. 00 © 2009. All rights reserved. Signal range may vary due to environmental factors.
