D R AF T FPO Philips Lifeline Medical Alert Service Includes: GoSafe Mobile System and HomeSafe System Instructions for use
Contents T Philips Lifeline Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Welcome to Philips Lifeline Setting up your Lifeline Service Responders and People to Notify Calling for help inside your home Setting up a new Help Button Signal Range Battery information Equipment service Important notes D R AF HomeSafe System and GoSafe Mobile System Communicators – General Information. . . . . . . . . . . . . . . .
HomeSafe Personal Help Buttons (7000PHB or 7000PHW). . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Description Using the Wrist Strap Recommended usage AF T HomeSafe AutoAlert Button (7000AHB) . . . . . . . . . . . . . . xx Cautions Features Compatible Home Communicators What to expect if you fall Battery Recommended usage D R GoSafe Mobile Button (7000MHB). . . . . . . . . . . . . . . . . . . .
Philips Lifeline Service Welcome to Philips Lifeline Thank you for choosing the Philips Lifeline Medical Alert Service. These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service. Please read the manual carefully, and if you have questions, call Lifeline at any time. Please save this manual in case you need to refer to it later.
HomeSafe Personal Help Button (7000PHB and 7000PHW) T GoSafe Mobile Button (7000MHB) AF Works inside your home Works outside* your home Can be worn as a pendant Can be worn on a Help call in progress. wristband Please wait. ** Detects Help falls call in inyour progress. home Help call in Please wait. progress. ** Detects fallsPlease wait. outside* your home Has a built-in speaker and microphone HomeSafe AutoAlert Button (7000AHB) Hello, Mrs. Smith. Welcome to Philips Lifeline. Hello, Mrs.
Responders and People to Notify What is a “Responder”? As a Lifeline subscriber, you should have designated people who have agreed to be “Responders.” These are people whom Lifeline should call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.
It’s very important that you keep your Responders and their contact information up to date. Remember to contact Lifeline if one of your Responders is no longer able to assist you or if they get a new telephone number. Please contact Lifeline for any questions about selecting or being a Responder. AF T Who are “People to Notify”? If you call for help, Lifeline will contact the “People to Notify” to let them know that you received assistance.
2. The Home Communicator calls the Response Center. When it dials the Response Center, the Home Communicator will repeatedly say: “Your Help Call is in progress; please wait.” Once it connects with the Response Center, it will say: “Your call has been connected; someone will be right with you.” 3. The Response Center will answer the call. A Response Associate will speak to you through the Home Communicator’s built-in speaker and hear you through the Home Communicator’s highly sensitive microphone.
Accidental help calls: If you accidentally press your Help Button, a Response Associate will respond to your call and ask if you need help. Just tell them that it was pressed accidentally and that you do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are all right. Setting up a new Help Button T If you receive a replacement Help Button, you will need to set it up to work with your Home Communicator.
3. Continue to hold down the Message button on your Home Communicator. With your other hand, press the Help Button until you hear a long beep and a voice announcement saying: “Your Lifeline Help Button is now auto-learned and ready to use.” This will indicate that the Help Button is working with the Home Communicator. 4. After you’ve heard the announcement, release the Help Button. 5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in your home.
Signal Range CAUTION The Help Button is a radio frequency (RF) device that transmits a signal to a compatible Lifeline Home Communicator. The Home Communicator must be properly set up, and the coverage range of the Help Button must be tested prior to use. Please see the Quick Start Guide included in the box with the Home Communicator for instructions on how to set up your system and test the coverage range of your Help Button.
A Signal Range Test will determine your coverage range, which is the distance you can move away from your Home Communicator and still call for help. If you press your Help Button outside of your apartment, but still in range of the Home Communicator, help will be sent to the location of the Home Communicator (i.e., your apartment). Note: If you have the GoSafe Mobile Button you can call for help outside the range of your Home Communicator. Help will be sent to your location.
Battery information All Philips Lifeline equipment contains batteries that can only be replaced by Philips Lifeline in the factory. The equipment will automatically send a signal to Lifeline when the battery needs to be replaced. Lifeline will contact you directly to make arrangements for a replacement. Equipment service Important notes AF T Every Home Communicator and Help Button is manufactured to high quality standards. Philips Lifeline equipment can only be factory-serviced by Philips Lifeline.
HomeSafe System and GoSafe Mobile System Communicators – General Information Safety information regarding the Home Communicator 1. The Home Communicator must be placed in an indoor living area. Please keep in mind that sunlight may make it difficult to see the status lights. AF T 2. Make sure that you do not plug your Home Communicator into a power outlet that is controlled by a wall switch because someone could accidentally turn off the wall switch and shut off the power to your Home Communicator.
Cleaning Keep the Home Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1. Move the power switch on the back of the Home Communicator to the OFF position and unplug the power cord from the power outlet. Unplug the telephone cord from the wall jack. Note: You cannot call for help while the Home Communicator is off. Accordingly, you may wish to have a family member or caregiver present while you are cleaning your Home Communicator.
Landline Communicator (7000L) Description Help button • Press to send a Help Call to the Response Center • Flashes red while a Help Call is connecting AF T • Steady red when a Help Call is connected D R Message button • Used during the setup process • When the button is flashing orange, press it to hear a status message Green status light • Steady green when the Communicator is ON. If the light is not on, check to make sure power cord is secure and unit is switched to ON position.
Volume control Green phone jack D R AF Used to connect the Communicator to your household phone jack T Controls the volume of the speaker on the Communicator Blue phone jack Power switch Used to connect your own phone to the Communicator (optional) Used to turn the Communicator ON or OFF. The Communicator must be ON for your Lifeline service to work.
Safety information 1. If you have multiple phones in your name, and any of them are left off the hook, the Home Communicator will not be able to place a Help Call. This problem can be addressed by plugging the Home Communicator phone cord into an RJ31X/CA38A type jack, on your main phone line, which your phone company may be able to assist you with. If there is only one phone jack in your home, the RJ31X jack in the Home Communicator should be able to seize the line. 2.
Wireless Communicator (7000C) Description Help button • Press to send a Help Call to the Response Center • Flashes red while a Help Call is connecting AF T • Steady red when a Help Call is connected D R Message button • Used during the setup process • When the button is flashing orange, press to hear a status message Green status light • Steady green when the Communicator is ON 19
Volume control Controls the volume of the speaker on the Communicator D R Power switch AF Indicates the strength of the cellular signal* T Signal strength Used to turn the Communicator ON or OFF. The Communicator must be ON at all times for your Lifeline service to work.
Safety information The Wireless Communicator (7000C) uses a cellular network to communicate with the Lifeline Response Center. 1. The strength of the cellular signal may be stronger in some areas of your home than others. When you set up our Home Communicator, look at the signal strength indicator on the back of the Home Communicator. The more green bars, the stronger the signal. Place your Home Communicator in a location where the signal is strongest D R AF T 2.
HomeSafe System and GoSafe Mobile System Help Buttons– General Information Warnings and Cautions The information in this section applies to all types of wearable Help Buttons. AF T Warnings Potentially hazardous situations which could result in injury, death, or other serious adverse reactions if these instructions are not followed. D R WARNING Any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries.
Cautions Device malfunction, device failure, damage to the device, or damage to other property may occur with use or misuse of the Help Button. There are no user-serviceable parts inside the Help Button. Do not attempt to open or modify the device. The Help Button contains a lithium battery that must be disposed of properly. Do not discard the Help Button in the trash or expose it to flames or intense heat. T The Help Button is not suitable for use in the presence of flammable mixtures.
Recommended environmental conditions These environmental conditions apply to the HomeSafe AutoAlert Button (7000AHB) and GoSafe Mobile Button (7000MHB). Altitude 6,600 feet (2 km) maximum Operating Temperature 32°F (0°C) to 122°F (50°C) Storage Temperature -4°F (-20°C) to 158°F (70°C) Humidity 10% to 90% AF T The HomeSafe AutoAlert Button may not detect every fall • In certain situations, the HomeSafe AutoAlert Button may not detect a fall.
Cleaning Your Help Button is waterproof (IPX7 or up to 1 meter or 3 feet), so you can submerge it in warm water for easy cleaning. But first, please turn off your Home Communicator to avoid sending a false Help Call. 1. Move the power switch on the back of the Home Communicator to the OFF position. Note: You cannot call for help while the Home Communicator is turned off. Accordingly, you may wish to have a family member or caregiver present while you are cleaning your Help Button. T 2.
HomeSafe Personal Help Buttons (7000PHB, 7000WHB) AF T Description • The HomeSafe Personal Help Button is waterproof • The HomeSafe Personal Help Button can be worn on the neck or wrist D R The Help Button allows you to summon assistance anytime. When you press your Help Button, it transmits a signal to your Home Communicator. The Home Communicator then calls the Lifeline Response Center for you. You must be in the range of the Home Communicator for your Help Call to be placed.
Using the wrist strap AF T To wear the HomeSafe Personal Help Button on your wrist, remove the Button from its neck cord and snap it into place on the wristband. Place on your wrist and adjust the strap so that it is snug and comfortable. Recommended usage D R • Wear your Help Button in your home at all times, especially while sleeping and bathing. The bathroom is often a place where people fall and need help. • Your Help Button is waterproof and should be worn in the shower or bath.
HomeSafe AutoAlert Button (7000AHB) Cautions Cautions Device malfunction, device failure, damage to the device, or damage to other property may occur with use or misuse of the HomeSafe AutoAlert Button. AF T CAUTION In certain situations, the HomeSafe AutoAlert Button may not detect a fall. A gradual slide from a seated position – such as from a wheelchair – may not register as a fall and would not be detected. If you fall and need help, always press the Help Button if you are able to.
To conserve battery power for Help Calls, the sensors that are used to detect falls will be disabled when there are approximately 7 days of battery life remaining. During this time, the HomeSafe AutoAlert Button will not detect falls. But, it will continue to function as a Help Button, which you can press if you need help. See page xx for more on battery life and replacements. Features AF T • The HomeSafe AutoAlert Button allows you to summon assistance anytime, day or night.
Front view Confirmation light – This light will flash red when a Help Call has been placed. Button – Press here to send a Help Call to the Lifeline Response Center. T Back view D R AF Important: The vent located on the back of the HomeSafe AutoAlert Button is part of the fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products).
Explanation of symbols AF Attention: Read the Instructions for Use for important information T AutoAlert Code: Report this code if you ever have to replace the unit D R Federal Communications Commission ID Canadian ID Serial Number Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Date of manufacture 31
Compatible Home Communicators The HomeSafe AutoAlert Button is only compatible with the following Philips Lifeline Home Communicators: • Landline Communicator (7000L) • Wireless Communicator (7000C) What to expect when the AutoAlert Button detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected T • If you get up in approximately 30 seconds of a fall being detected, a Help Call will not be generated.
Recommended usage • Wear your Help Button in your home at all times, especially while sleeping and bathing. The bathroom is often a place where people fall and need help. • Your Help Button is waterproof and should be worn in the shower or bath. • Press your Help Button any time you need help. • Your Help Button does not contain a microphone, so you don’t need to talk into it. Press the Help Button and speak in the direction of your Home Communicator when using your alarm system.
GoSafe Mobile Button (7000MHB) Cautions Cautions Device malfunction, device failure, damage to the device, or damage to other property may occur with use or misuse of the GoSafe Mobile Button. AF T CAUTION In certain situations, the GoSafe Mobile Button may not detect a fall. A gradual slide from a seated position – such as from a wheelchair – may not register as a fall and would not be detected. If you fall and need help, always press the Help Button if you are able to.
communications. Be sure to place your GoSafe Mobile Button in Sleep Mode when on an airplane. Please see instructions for putting your GoSafe Mobile Button in sleep mode on page xx. The GoSafe Mobile Button can only place a help call if the cellular network is available. Features • The GoSafe Mobile Button is waterproof (IPX7 or up to 1 meter or 3 feet) and should be worn in the shower or bath. T • The GoSafe Mobile Button allows you to summon assistance at home, or, away from home.
Front view Speaker – The GoSafe Mobile Button has a built-in speaker. Light – This light will indicate the status of the GoSafe Mobile Button. T Microphone – The GoSafe Mobile Button has a microphone that you can use to talk to the Response Associate when you are not in range of the Home Communicator. Back view D R AF Important: The vent located on the back of the GoSafe Mobile Button is part of the fall detection sensor system and needs to remain clear of obstructions (e.g., lint or food products).
D R AF T Explanation of symbols {to be completed after CAD drawings of the buttons are received} 37
Determining your location The GoSafe Mobile Button is designed to identify your general location, at or away from home. You should always tell the Personal Response Associate your exact location if you are able to do so. If you are unable to speak or explain your exact location, Lifeline will still contact help to find and assist you where you are. If your Responder or emergency services is having trouble locating you, Lifeline will activate an audio beacon.
Charging the battery Flashing green light = charging in progress When connected to the charger, a steady green light = fully charged D R AF T Flashing orange light = charging needed The light on your GoSafe Mobile Button will flash orange whenever it needs to be charged. Typically, it will take less than 45 minutes to charge your GoSafe Mobile Button. It is fully charged when the light turns to a steady green. 1. Make sure the charger is plugged into a power outlet. 2.
To determine if your Help Button is charged and on, set it on a table for 10 seconds. When you pick it up: • A flashing green light means that the Button has battery power • A flashing orange light means that the Button should be charged • No light means that the battery is dead and needs to be charged Important reminders • You should continue wearing your GoSafe Mobile Button while it is being charged. Please be cautious not to trip on the cord.
Sleep mode The GoSafe Mobile Button is a cellular device. If you need to turn off cellular service, you will need to put the GoSafe Mobile Button into sleep mode. This is required: • When you are traveling by airplane • If you are returning the GoSafe Mobile Button to Lifeline T To put the GoSafe Mobile Button into sleep mode, press and hold the Button for 10 seconds. It will say: “If you would like to turn off your Help Button, please press it again.” Press again.
Recommended usage • Press your GoSafe Mobile Button any time you need help. • Wear your GoSafe Mobile Button at ALL times, even when you are away from home. The GoSafe Mobile Button will send a Help Call from any location where the cellular network is available. T • If you are outside the range of your Home Communicator, you can talk to Lifeline using the GoSafe Mobile Button’s microphone and speaker. For best results, hold the Button up and away from your chest when you are speaking to Lifeline.
Mobile Button warranty Philips’ warranty obligations for this hardware product are limited to the terms set forth below: D R AF T Philips warrants that the Philips Lifeline GoSafe Help Button (the “Product”) is free from defects in materials and workmanship under normal use for a period of one (I) year from the date of Product installation (Warranty Period”).
permission of Philips; (f) to consumable parts (excluding batteries), unless damage has occurred due to a defect in materials or workmanship; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic; or (h) if any Philips serial number or other Product labeling or markings have been removed or defaced. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
FOR SHIPMENT IN ACCORDANCE WITH PHILIPS’ INSTRUCTIONS, AND SHALL BEAR ANY AND ALL LIABILITY FOR DAMAGES (TO THE PRODUCT OR TO A THIRD PARTY) WHICH ARISE FROM CUSTOMER’S FAILURE TO PROPERLY PACKAGE THE PRODUCT FOR SHIPMENT. Customer shall be responsible for the safe transport of the Product to Philips; Customer shall retain responsibility for any loss or damage to Product until the Product is received by Philips.
Regulatory Compliance FCC Regulations US/CANADA ACTA FCC Part 68 and Part 47 Batteries UL 1725 = CTI Battery Certification program Carrier by location AT&T EMC EN60601-1, Safety EN60601-1-2 (EMC for Medical, includes emissions) IEC 60601, 3rd Edition Safety PTCRB testing Radiated spurious emissions, OTA (antenna performance), electrical SIM tests and MMI protocol tests if a MMI is supported. In case that Wi-Fi is supported as well converged device testing will become applicable.
Explanation of symbols Symbol Typical usage / comments Read and understand the operator’s manual before using this equipment. Failure to follow operating instructions could result in death or serious injury. Non-ionizing electromagnetic radiation AF T Do not discard in a trash can. Please return to Philips Lifeline to recycle.
T AF Philips Lifeline Subscriber Services phone number: D R 1-800-635-6156 (U.S.) Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.ca © 2013. All rights reserved. Signal range may vary due to environmental factors. P/N 0940837, Rev.
