Philips Lifeline Medical Alert Service HomeSafe Wireless System Instructions for use
Contents Philips Lifeline Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Welcome to Philips Lifeline Setting up your Lifeline Service Responders and People to Notify Calling for help Signal range Battery information Equipment service Contact Lifeline or their representative HomeSafe Wireless Communicator (7000C) . . . . . . . . . . . 12 Description Safety information Cleaning Backup battery HomeSafe Help Buttons – General Information . . .
HomeSafe AutoAlert Button (7000AHB) . . . . . . . . . . . . . . 25 Cautions Features What to expect if you fall Battery Safety and Regulatory Compliance. . . . . . . . . . . . . . . . . . . .
Philips Lifeline Service Welcome to Philips Lifeline Thank you for choosing the Philips Lifeline Medical Alert Service. Please refer to the Quick Setup Guide provided with this equipment for instructions on setting up the HomeSafe Wireless System. These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service. Please read the manual carefully, and if you have questions, call Lifeline at any time. Please save this manual to refer to later.
HomeSafe Help Buttons HomeSafe Personal Help Button Works inside your home Can be worn as a pendant Can be worn on a wristband Detects falls* in your home Help call in Help call in progress. progress. Please wait. Please wait. HomeSafe AutoAlert Button Hello, Mrs. Smith. Hello, Do you needMrs. help?Smith. Do you need help? * The AutoAlert Help Button provides an added layer of protection by placing a Help Call if a fall is detected and you can’t push the button.
Responders and People to Notify What is a “Responder”? As a Lifeline subscriber, you should have designated people who have agreed to be “Responders.” These are people whom Lifeline should call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.
Who are “People to Notify”? If you call for help, Lifeline will contact the “People to Notify” to let them know that you received assistance once we receive confirmation. “People to Notify” will not be contacted to help you, unless they are also on your list of “Responders.” Calling for help 1. Press the Help Button that you wear or the gray Help Button on the top of your Home Communicator. You can press either button, but you do not need to press both.
2. The Home Communicator calls the Response Center. When it dials the Response Center, the Home Communicator will repeatedly say: “Your Help Call is in progress; please wait.” Once it connects with the Response Center, it will say: “Your call has been connected; Lifeline will be right with you.” 3. The Response Center will answer the call. A Response Associate will speak to you through the Home Communicator’s built-in speaker and hear you through the Home Communicator’s highly sensitive microphone.
Accidental help calls: If you accidentally press your Help Button, a Response Associate will respond to your call and ask if you need help. Just tell them that it was pressed accidentally and that you do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are all right. Signal range CAUTION Please see the Quick Setup Guide included in the box for instructions on how to set up your system and test the range of your Help Button.
A Signal Range Test will determine your coverage range, which is the distance you can move away from your Home Communicator and still call for help. If you press your Help Button outside of your apartment, but still in range of the Home Communicator, help will be sent to the location of the Home Communicator (i.e., your apartment). Signal Range Test You should conduct a Signal Range Test during initial installation and, if you move your Home Communicator to a different location in your home. 1.
Battery information All Philips Lifeline equipment contains batteries that can only be replaced by Philips Lifeline in the factory. The equipment will automatically send a signal to Lifeline when the battery needs to be replaced. Philips Lifeline or your representative will contact you directly to make arrangements for a replacement. Equipment service Every Home Communicator and Help Button is manufactured to high quality standards.
HomeSafe Wireless Communicator (7000C) Description Help button Microphone • Used to talk to Lifeline • Press to send a Help Call to the Response Center • Flashes red while a Help Call is connecting • Steady red when a Help Call is connected Message button • Used during the setup process • When the button is flashing orange, press to hear a status message Green status light • Steady green when the Communicator is ON • Flashes green when the communicator is running on battery (AC power loss) 12
Volume control • Controls the volume of the speaker on the Communicator Signal strength • Indicates the strength of the wireless signal* Power switch • Used to turn the Communicator ON or OFF. The power switch must be ON at all times for your Lifeline service to work. * Signal strength may vary.
Safety information The Wireless Communicator (7000C) uses a wireless network* to communicate with the Lifeline Response Center. 1. The strength of the wireless signal may be stronger in some areas of your home than others. When you set up our Home Communicator, look at the signal strength indicator on the back of the Home Communicator. The number of green bars that are glowing indicate signal strength, the more bars you see, the stronger the signal.
4. Make sure that you do not plug your Home Communicator into a power outlet that is controlled by a switch because someone could accidentally turn off the switch and shut off the power to your Home Communicator. 5. Do not place anything on top of the Home Communicator. The Help Button and the Message button must always be visible and accessible. 6. The Home Communicator contains a speaker and microphone.
Cleaning Keep the Home Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1. Move the power switch on the back of the Home Communicator to the OFF position and unplug the power cord from the power outlet. Note: You cannot call for help while the Home Communicator is off. Accordingly, you may wish to have a family member or caregiver present while you are cleaning your Home Communicator. 2.
HomeSafe Help Buttons – General Information Warnings and Cautions Warnings are: Potentially hazardous situations which could result in injury, death, or other serious adverse reactions if these instructions 8235 8235 are not followed. Model: 7000AHB Model: 7000AHB 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB WARNING • Any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries.
CAUTION indicates the potential of device malfunctions, device failures, damage to the device, or damage to other property. And if these instructions are not followed may result in minor or moderate injury. CAUTION There are no user-serviceable parts inside the Help Button. Do not attempt to open or modify the device. The Help Button contains a lithium battery that must be disposed of properly. Do not discard the Help Button in the trash or expose it to flames or intense heat.
Setting up a replacement Help Button If you receive a replacement Help Button, you will need to set it up to work with your Home Communicator. You’ll need to be within arm’s reach of the Home Communicator to set up your replacement Help Button. If more than one Help Button is used in your home, gather them all for this process. You will need to reprogram them all, even if you are only replacing one of them. 1.
orange Message button after you have completed the range test. Begin Signal Range Test.” 6. Press your Help Button. The Home Communicator will beep and the light on your Help Button will flash green to indicate that the Home Communicator has received the signal. 7. Move to other parts of your home and press your Help Button again. Listen for the beep and check to see if the green light is flashing. 8.
Recommended usage • Wear your Help Button in your home at all times, especially while sleeping and bathing. The bathroom is often a place where people fall and need help. • Your Help Button is waterproof and should be worn in the shower or bath. • Press your Help Button any time you need help. • Your Help Button does not contain a microphone, so you don’t need to talk into it. Press the Help Button and speak in the direction of your Home Communicator when talking to Lifeline.
HomeSafe Personal Help Button (7000PHB) Features 8235 8235 • The HomeSafe Personal Help Button is waterproof Model: 7000AHB Model: 7000AHB 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB • The HomeSafe Personal Help Button can be worn on the neck or wrist 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB The Help Button allows you to summon assistance anytime. When you press your Help Button, it transmits a signal to your Home Communicator.
Explanation of symbols Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information Type BF applied part Serial number and date of manufacture Federal Communications Commission ID 8235 Model: 7000PHB 2000148235-YYYYMMDD FCC: BDZ7000PHB IC: 655C-7000PHB Industry Canada ID Model Number Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Barcode 23
Using the wristband To wear the HomeSafe Personal Help Button on your wrist place it on your wrist and adjust the strap so that it is snug and comfortable. Adjusting the neck cord To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders. To lengthen: Pull one strand of the neck cord while sliding the tab to the back. Repeat on the other side.
HomeSafe AutoAlert Button (7000AHB) Cautions CAUTION indicates the potential of device malfunctions, device failures, damage to the device, or damage to other property. And if these instructions are not followed, may result in minor or moderate injury. CAUTION In certain situations, the HomeSafe AutoAlert Button may not detect a fall. A gradual slide from a seated position – such as from a wheelchair – may not register as a fall and would not be detected.
To conserve battery power for Help Calls, the sensors that are used to detect falls will be disabled when there are approximately 7 days of battery life remaining. During this time, the HomeSafe AutoAlert Button will not detect falls. But, it will continue to function as a Help Button, which you can press if you need help. See battery information section for more on battery life and replacements.
Features • The HomeSafe AutoAlert Button allows you to summon assistance anytime, day or night. When you press your Help Button, it transmits a signal to your Home Communicator. The Home Communicator then calls the Lifeline Response Center for you. You must be in the range of the Home Communicator for your Help Call to be placed. • The HomeSafe AutoAlert Button provides an added layer of protection by automatically calling for help if it detects you have fallen.
Explanation of symbols Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information Model number 8235 Model: 7000AHB Type BF applied part Serial number and date of manufacture Federal Communications Commission ID Industry Canada ID Interference to electronic equipment may occur in the vicinity of devices marked with this symbol Barcode 28 2000148235-YYYYMMDD FCC: BDZ7000AHB IC: 655C-7000AHB
What to expect when the AutoAlert Button detects a fall • A Help Call is automatically generated after approximately 30 seconds of a fall being detected • If the Help Button detects that you have gotten up within approximately 30 seconds of a fall being detected, a Help Call will not be generated. • Do not attempt to stand if you feel unable to. • If you think you need assistance, push your Help Button immediately to initiate the Help Call. Pushing the Help Button generates the Help Call immediately.
Safety and Regulatory Compliance Safety standards The HomeSafe Help Buttons and Home Communicator comply with the following safety standards for medical devices and home healthcare equipment: Safety Standards UL1637 Home Healthcare Signaling Equipment CSA C22.
Recommended environmental conditions Altitude 6,600 feet (2 km) maximum* Operating Temperature 41°F (5°C) to 113°F (45°C) Storage Temperature -4°F (-20°C) to 140°F (60°C) Humidity 10% to 90% * AutoAlert button only IEC regulations The HomeSafe Help Buttons and Home Communicator are medical electrical (ME) equipment. Medical electrical equipment can either generate or receive electromagnetic interference.
System classification The HomeSafe Help Buttons and Home Communicator are FDA Class II devices. They are an internally powered devices for continuous operation. Radio specifications The HomeSafe Help Buttons and Home Communicator have radios with the following characteristics: 3 channel frequency agility (917 MHz, 919 MHz, 921 MHz); maximum EIRP -1.23 dBm; FSK digital modulation. It fully complies with FCC Part 15, Section 15.249. FCC Notice to Users This device complies with Part 15 of the FCC Rules.
• Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Industry Canada Notice to Users This device complies with Industry Canada license-exempt RSS standard(s).
RF Exposure Guidance During the operation of the Home Communicator (7000C), a separation distance of 20 cm is required to be maintained from users during transmission to ensure compliance with RF Exposure requirements. Pour assurer la conformité aux exigences de la FCC/IC en matière d’exposition aux radiofréquences lors du fonctionnement du Home Communicator (7000C), une distance de 20 cm (8 pouces) doit être maintenue entre l’utilisateur et l’appareil durant la transmission.
Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.ca © 2013. All rights reserved. Signal range may vary due to environmental factors. P/N 0940864, Rev.
