Owner’s Manual

16 TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solution
Appliance is not
cooling or has no
power.
The freezer control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.
Freezer is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Appliance was recently relocated.
• If the appliance was stored for a long period of time or moved on its side, it is necessary
for the freezer to stand upright for 24 hours before connecting it to power.
Cooling system runs
too much.
Appliance is replacing an older model.
• Modern appliances require more operating time but use less energy due to more efficient
technology.
Appliance was recently plugged in or power restored.
• The appliance will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the freezer, requiring the compressor to run
longer in order to cool the freezer back down. In order to conserve energy, try to get
everything you need out of the freezer at once, keep food organized so it is easy to find,
and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.
Appliance is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The appliance should not be operated above
110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.
Interior moisture
buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.