Troubleshooting Guide

ManualsBrandsLG Electronics ManualsAppliances5.0 cu. ft. Mega Capacity White Top Load Washer with TurboDrum Technology

36 TROUBLESHOOTING

TROUBLESHOOTING

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an

early stage. If the washer does not function properly or does not function at all, check the following before

you call for service.

Before Calling for Service

Error Messages

Problem Possible Cause & Solution

UNBALANCE ERROR

The load is too small.

e washer to balance the load.

Heavy articles are mixed with lighter items.

milar weight to allow the washer to evenly

distribute the weight of the load for spinning.

The load is out of balance.

ve become tangled, preventing the automatic

rebalancing from working properly.

INLET ERROR

Water supply faucets are not fully open.

Water inlet hoses are kinked, pinched, or crushed.

Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

MAINTENANCE.

Water supply pressure to faucet or house is too low.

adequate and flow is not restricted.

sher and run a few gallons of water through

the hoses to flush out any dirt.

to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

falsely and prevent the washer from filling.

WATER OUTLET

ERROR

Drain hose is kinked, pinched, or clogged.

s or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

so that it is lower than 96 inches (2.4 m).

CONTROL LOCK

FUNCTION

The control lock function is on to prevent anyone from changing cycles or operating

the washer.

tion in the control panel. See Control Lock under Options

and Extra Functions.

Summary of content (8 pages)

PAGE 1
36 TROUBLESHOOTING TROUBLESHOOTING The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. Before Calling for Service Error Messages Problem UE Possible Cause & Solution The load is too small. e washer to balance the load. UNBALANCE ERROR Heavy articles are mixed with lighter items.
PAGE 2
TROUBLESHOOTING 37 Problem dr dE Special drain feature re than 4 minutes, the cycle will be canceled and any water remaining in the tub will be drained. Lid is not closed properly. LID ERROR dL LID LOCK ERROR Lid is not locked properly. Start/Pause button. You can hear the locking sound to lock the lid in the beginning of the cycle. The washer will not operate unless the lid is locked. is fully retracted. LE1 FOREIGN OBJECT ERROR Foreign objects such as coins, pins, clips, etc.
PAGE 3
8 TROUBLESHOOTING Problem Possible Cause & Solution Clutch error Eb CLUTCH ERROR Supply voltage is not correct. Ps SUPPLY VOLTAGE ERROR the back cover page. Noises Problem Possible Cause & Solution Clicking Lid lock sounds when the lid locks or unlocks. Spraying or hissing Water spraying or circulating during the cycle Humming or Gurgling Drain pump is pumping water from the washer at times during a cycle.
PAGE 4
TROUBLESHOOTING 39 Problem Squeaking noise Possible Cause & Solution Packaging materials were not removed. Banging noise when the washer is filling with water.(Water hammer) Plumbing in the home moves or flexes when the water valves in the washer shut off. in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results. Household water supply pressure is very high. a lower pressure or contact a plumber.
PAGE 5
40 TROUBLESHOOTING Problem Washer will not turn on. Possible Cause & Solution Power cord is not properly plugged in. outlet. plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz House fuse is blown, circuit breaker has tripped, or power outage has occurred. increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified election. Wash cycle time is longer than usual.
PAGE 6
TROUBLESHOOTING 41 Problem Washer will not operate. Possible Cause & Solution Control panel has powered off due to inactivity. Washer is unplugged. Water supply is turned off. Controls are not set properly. to start the wash cycle. rrectly, close the lid and press the Start/Pause button Lid is open. completely. Circuit breaker/fuse is tripped/blown. on a dedicated branch circuit. Start/Pause button was not pressed after the cycle was set.
PAGE 7
42 TROUBLESHOOTING Problem Water in the washer does not drain or drains slowly. Possible Cause & Solution Drain hose is kinked, pinched, or clogged. s or kinks and is not pinched behind or under the washer. The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer. so that it is lower than 96 inches (2.4 m). Bleach does not dispense. Bleach dispenser cover is not properly installed (on some models). installed and snapped into place before the beginning of the cycle.
PAGE 8
TROUBLESHOOTING 43 Problem Poor stain removal Possible Cause & Solution Proper options are not selected. Previously set stains. may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal. Musty or mildewy odor in the washer Incorrect or too much detergent has been used. instructions. Inside of the tub was not cleaned properly. Tub Clean cycle regularly. ENGLISH quire extra cleaning power.