LDP7008D Digital Telephone User Guide Version 1.
Table of Contents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Series handset……………..3 Familiarise yourself with its features…………………....3 Handset keys…………………………….............................4 General Functions…………………………………………...5 Making and Answering Calls……………….....................6 Making and Answering an External Call……………….....6 Making and Answering an Internal Call……………….......7 Placing an external/internal call on hold…………………...
Servicing and Safety Precautions • • • • • • Do not drop or subject the phone to physical shock Do not immerse in water Do not disassemble or attempt to modify the phone in any way Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone. Retain the cardboard packaging supplied with this handset. It should be used if the phone has to be returned for service.
Getting to know your 7008D Digital Telephone Familiarise yourself with its features Handset Contains a microphone and speaker to allow the user to speak to another party Dial Pad Alpha-numeric keypad used to dial numbers and when storing speed dial numbers and names to memory Headset Port Used for connection of a headset that has a 2.5mm jack type connector Speed Used when accessing or storing personal or system speed dial numbers Speaker Used to answer ‘handsfree’ and activate the speaker.
Getting to know your 7008D Digital Telephone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver. (2) Hold/Save Key Dual purpose key. When in a call it is used to place a caller on hold.
GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • Answering a Call Wait (Camp On) • Call Pick Up (Directed/Group) • Transfer (Screened/Unscreened) • Using Speed Dial Numbers • Queuing for an Outside Line • Making A Page • Flexible Button Programming • Leaving a Message Wait • A
General Functions Making and Answering calls 01321876543 LINE 6 00:02:26 Always ensure that external parties are informed if you intend to record a call. Making and Answering an external call Fig.1 You can make an external call in the following ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the LINE RINGING 01234 567890 Fig.2 10:55am button and dial 9 Once you have dialled a desired number the screen will look as in Fig.1 To answer a call press the receiver. button or lift the Fig.
General Functions Making and Answering an internal call You can make an internal call in the following ways: CALL TO STA 103 16 NOV 04 00:02:26 1. Lift the receiver and dial an extension number. 2. Dial an extension number. 3. Press the Fig.3 button an extension number. Once you have dialled a desired number the screen will look as in Fig.3 To answer a call press the receiver. CALL FROM STA 103 16 NOV 04 10:55am button or lift the Fig.
General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7008D digital telephone will be flashing to indicate that a caller is on hold. Fig.6 shows how your display will look when you have an internal caller on hold. Fig.5 Retrieving an External/Internal Call on hold HOLDING : STA 103 NOV 11 04 10:55am Fig.
General Functions Parking a Call Line 5 Recalling NOV 11 04 10:55am Fig.7 1. Whilst connected to an external party press the button, dial a Park Location (601-619) or press a flexible button labelled as Park and hang up. 2. Once you have parked the caller you can contact another party to inform them that they have a caller waiting. Alternatively, make a page (See page 18 later in the user guide for information on paging). Retrieving a Parked Call 1.
General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt Group or the integral Voice Messaging card). 2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy – on the phone).
General Functions Call Forward BUSY/NO ANSWER FORWARD ENTER STA/HUNT/#(VMIB) 1. Press the button. button and then press the 2. Alternatively dial 554 from your handset. 3. Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer, and your display will look as per Fig.8) Fig.8 4. Once you have selected an option such as # (As shown in Fig.8), your display will change as per Fig.9. FORWARD TO VMIB (BN) 16 NOV 04 14.43 5.
General Functions DDI Call Waiting Call to John 01234 222222 Fig.10 10:55am If enabled, you will be able to see if you have a DDI call waiting whilst engaged in another call. Fig.10 shows what is displayed when a call is waiting. The top line shows current call status, the bottom line informs you that there is a waiting call. 1. To speak to the waiting caller hang up to finish your current conversation, press the button or park the existing caller. 2. You will then be connected to the waiting party.
General Functions Call Wait (Camp On) 1. Dial an internal number BUSY : STA 102 [CALL BK] CAMP* Fig.11 STEP 2. Get busy notification (Fig.11 shows what you will see in the display of your 7008D digital telephone). 3. From the on-screen instructions press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1. After hearing Call Wait (Camp On) tone press the flashing button. (Fig.12) 2. Your existing caller is placed on hold.
General Functions Call Pickup (Directed) CALL TO STATION 100 FROM 103 00:03:41 1. Dial 7 followed by the extension number of the station that is ringing 2. You will then be connected to the calling party. 3. Fig.13 shows that the display of your 7008D Digital Telephone will display the number of the calling party and the station that the call was originally intended for Fig.13 Call Pickup (Group) 1. Pick up your handset or press the CALL TO 100 PICKED UP LINE 6 00:03:41 Fig.14 button 2. Dial 566.
General Functions Transfer (Screened) 1. Whilst connected to a caller press the HOLDING : STA 102 14 NOV 2004 11:58am button. 2. If you are transferring an internal call your display will look as in Fig.15 3. Dial the appropriate extension number or press a flexible button that has been assigned with a station number Fig.15 4. Wait for the called party to answer, announce the call and Hang Up Transfer (Unscreened) RECALL FROM STA 102 LINE 6 00:03:41 1. Repeat steps 1 to 3 as described above 2.
General Functions Using Speed Dial Numbers 1. Press the DIAL BY NAME ICM:1 U_SPD:2 S_SPD:3 button twice 2. Your display will appear as in Fig.17 3. Select the option you require: Fig.17 1. Intercom Directory 2. User (Personal) Speed Dials 3. System Speed Dials 4. After you have made your selection your display will appear as in Fig.18 1:Supplier A 2:Supplier B Fig.18 5. Use your button to scroll through the list of available numbers. A cursor ‘_’ will highlight the current selected choice. 6.
General Functions Queuing for an Outside Line CO LINE 05 BUSY QUEUING [CALL BACK] 1. If no external lines are available when you attempt to make an outside line you will receive busy tone and your display will appear as in Fig.19 2. Press the pre-assigned Fig.19 flexible key 3. When a line becomes available your handset will recall and your display will appear as in Fig.20 4. At this point, lift the receiver to get an outside line QUEUE CALLBACK LINE 05 11:05am Fig.
General Functions Making a Page LIFT HANDSET TO PAGE 25 DEC 04 10:23am 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. Fig.21 TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator.
General Functions Conference Call CONFERENCE 25 DEC 04 10:23am It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button. 2. Your display will look as in Fig.22 Fig.22 3. Dial another extension or external number. 4. When the party answers press the CONFERENCE button once to enable you to add another party or twice to set up the conference and allow all parties to converse.
General Functions Last Number Redial/Redial 901234567890 PRESS VOL UP/DOWN, HOLD To redial the last external number you called you will need a flexible button labelled as REDIAL. 1. Press the REDIAL button. Fig.23 a) The display of you 7008D Digital Handset will appear as in Fig.23 2. Use the button to find the number you require. The first in the list is the last dialled number. a) By the REDIAL button you can access up to 10 previously dialled numbers. 3.
General Functions Saved Number Redial 901234567890 LINE 6 00:00:02 Fig.24 It is possible to save a number that you have dialled whilst connected to the external party. 1. Press the called party. button twice whilst connected to the 2. To dial the number when you have hung up press the button followed by the button. 3. Your screen will appear as in Fig.
General Functions Messaging Leaving a Message Wait Notification BUSY : STA 102 [CALLBK] CAMP (*) STEP It is possible to inform a called party (Internal) that you have tried to contact them). Calling a Busy Station Fig.25 1. Your screen will appear as in Fig.25. 2. Press the CALL BACK FROM STA 102 15 NOV 2004 11:54am button. 3. When the busy part hangs up you will be notified with intermittent bursts of tone, a display as in Fig.26 a flashing button and light. Calling an Unanswered Station Fig.
General Functions Answering a Message Wait Notification MSG: STA 102 When somebody has left you a notification as described on the previous page your display will appear as in Fig.27. If a Voice Message has been left the display will show VMIB or HUNT 620 instead. Fig.27 The flashing. light and button will also be 1. Press the button or dial the extension number shown in the display.
USER PROGRAMMING SAVING YOUR NAME TO YOU PHONE STORING PERSONAL SPEED DIALS CHARACTER ENTRY CHART 7008D User Guide | User Programming 24
User Programming Saving your name to your phone CALL FROM ANDY 15 NOV 04 11:03am Fig.28 This enables colleagues to identify you by your name instead of you extension number (Fig.28). You can store your name as follows: 1. Press the button and dial 74. 2. You will then be prompted to enter your name. (See the character entry chart on page 27). 3.
User Programming Storing Personal Speed Dials It is possible for you to store numbers that you use regularly to your personal speed dial directory. • Press the button. • Press the button. • The screen will show the next available speed dial that can be programmed (Dial 001 for example) • Enter the required speed dial number (You do not need to enter 9 for an outside line). • Enter the name as per the character entry chart on page 23. • Press the button.
User Programming Character Entry Chart Please follow the chart below when entering characters. .
User Programming Storing information under a flexible button Flexible buttons can be programmed as line, extension, feature or speed dial buttons. EMPTY ENTER A NEW FEATURE Fig.29 Note: Users do not have permission to over write a flexible key that is assigned as a line key. See page 56 for details of all user programming codes. To assign a feature to a flexible button follow the instructions below: 1. Press the wish to assign. button and select the button you 2.
Menu Tree [1] RING [3] AUTH / MOBILE EXTN [6] ANNOUNCEMENT 1.1 TYPE 3.1 AUTH REGISTER 6.1 REC USER GREETING 1.2 ANSWER MODE 3.2 AUTH CHANGE 6.2 LISTEN TIME/DATE 1.2.1 HANDSFREE (H) 3.3 REG MOBILE-EXT 6.3 LISTEN STA NUMBER 1.2.2 TONE (T) 3.4 ACTIVE MOBILE-EXT 6.4 LISTEN STA STATUS 1.2.3 PRIVACY (P) 1.3 SMS MSG DISPLAY 6.5 REC PAGE MSG [4] TIME / CONF-ROOM 1.4 ENBLOCK MODE 4.1 SET WAKE-UP TIME 1.5 SMS/NOTICE DISPLAY 4.2 WAKE-UP DISABLE 1.6 SCROLL SPEED 4.3 ACTIVE CONF-ROOM 1.
1. RING 1.1 TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.
Ring Type 1. Press the button and select option [1] RING followed by option [1] TYPE. (Your display should look as per Fig.30). RING TONE DIAL 1-4: 01 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7008D Digital Telephone. Fig.30 4. Press the button to confirm the change. Answer Mode ENTER ICM ANS MODE H(1) T(2) Fig.31 P(3) Press the button and select option [1] RING followed by option [2] ANSWER MODE. (See Fig.
Ring SMS MSG Display [1] RING [2] COS This will display short text-based messages that have been sent from users of the EVOLUTION Call Manager Advanced and EVOLUTION Call Manager Attendant applications. Press the button and select option [1] RING followed by option [3] SMS MSG DISPLAY.
Ring Ear-Mic Headset EAR-MIC HEADSET (1: ON/0:OFF) : OFF Fig.32 This feature allows you to plug a standard DECT-type headset into the 2.5mm jack socket on your 7008D Digital Telephone. 1. Press the button and select option [1] RING followed by option [7] EAR-MIC HEADSET. (Your display should look as per Fig.32) 2. Select 1 for ON, 2 for OFF (Display shows current setting) ICM Ring RING TONE DIAL 01-15: 01 Fig.
Ring CO Ring RING TONE DIAL 01-15: 03 Fig.34 This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls 1. Press the button and select option [1] RING followed by option [9] CO RING. (Your display should look as per Fig.34 2. Select options 1-15 (Display shows current settings).
1.2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.
COS – Class Of Service COS Down ICM ONLY MODE Press HOLD Key Fig.35 This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the button and select option [2] COS followed by option [1] COS DOWN. (Your screen should look as per Fig.35) 2. Press the button. COS Restore ENTER CURRENT PASSWORD Fig.36 This option returns your phone to normal service, taking off the lock applied above. 1. Press the button and select option [2] COS followed by option [2] COS RESTORE.
COS – Class Of Service Walking COS ENTER COS OVERRIDE CODE Fig.38 This option allows another user to override a COS that is applied to you extension. You may only be allowed to dial local and national where as they may be able to dial international numbers. 1. Press the button and select option [2] COS followed by option [3] WALKING COS. (Your screen should look as per Fig.38) 2. Enter a valid authorisation code and press the button. COS Change Reserved for future development.
3. AUTH CODE MOBILE EXTENSION 3.1 AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.
Authorisation Code/Mobile Extension Auth Code Register ENTER PASSWORD: Fig.39 You can register a valid authorisation code with this option. A valid authorisation code is required for many features that you may wish to access. 1. Press the button and select option [3] AUTH/MOBILEEXT followed by option [1] AUTH REGISTER. (Your screen should look as per Fig.39) 2. Enter a 5 digit authorisation code and press the button. Auth Code Change ENTER CURRENT PASSWORD Fig.
Authorisation Code/Mobile Extension Register Mobile Extension MOBILE EXT TEL NO. Fig.41 This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk phone. 1. Press the button and select option [3] AUTH/MOBILEEXT followed by option [3] REG MOBILE-EXT. (Your screen should look as per Fig.41) 2. Enter your mobile number and press the button. Activate Mobile Extension MOBLE EXT. USAGE (1:ON/0:OFF) : OFF Fig.
4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.
Wake Up Time/Conference Room Set Wake Up Time ENTER YOUR WAKEUP TIME HH:MM 12:31 pm With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. (Your screen should look as per Fig.43) Fig.43 2. Enter the time that you wish the alarm to go off and press the button. 3. To stop the alarm when it sounds simply go off hook and hang up.
Wake Up Time/Conference Room Activate Conference Room DIAL NO(1-9) and PASSWD Fig.45 Conference Room allows external callers to dial into a multiparty conference. As a user you can set up and deactivate a conference room. 1. Press the button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE CONF-ROOM. (Your screen should look as per Fig.45) 2. Enter the number of the conference room you wish to activate, followed by your authorisation code and press the button. 3.
5. MESSAGE 5.1 SET PRE-SELECTED MESSAGE 5.
Message Set Pre-Set Message ENTER MESSAGE NO Fig.46 There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on the display of you 7008D Digital Telephone when you are away from your desk. (See page xx of this user guide for a list of the pre-set messages). 1. Press the button and select option [5] TIME/CONF ROOM followed by option [1] ACTIVE CONF-ROOM. (Your screen should look as per Fig.46) 2.
6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.
Announcement Record User Greeting If you have permission you may record a greeting that users will hear based on a forward type set on your extension. (See page 9 for Call Forward Settings). 1. Press the button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING. 2. You will prompted to press to start recording. 3. When you have finished recording press 4. Record a message appropriate to the type of forward on your Digital Telephone.
Announcement Listen to Station Number To check your station number: 1. Press the button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1. Press the button and select option [6] ANNOUNCEMENT followed by option [4] LISTEN STA STATUS. 2. You will then hear the current status of your extension.
Announcement Erase User Greeting To erase your personal greeting: 1. Press the button and select option [6] ANNOUNCEMENT followed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1. Press the button and select option [6] ANNOUNCEMENT followed by option [7] ERASE PAGE MESSAGE 2. Your page message will be erased.
7. SUPPLEMENTARY 7.1 LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.
Supplementary LCD Display Language If a qualified system administrator has set this feature up you may toggle between a first and second language in your display. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [1] LCD DISPLAY LANGUAGE. 2. Your LCD language will change to the second language option. MPB Version Display UNITED KINGDOM 1 RACK This allows you to the level of software that your system is running. Fig.48 1.
Supplementary BGM SELECT BGM SRC (00-11) 00 Fig.49 You can chose to listen to background music through your handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active. 1. Press the button and select option [7] SUPPLEMENTARY followed by option [3] BGM. (Your screen should appear as in Fig.49). 2. Select the appropriate source (00-11). 3. Press the button. 4. Music will then be heard through the handset. 5.
Supplementary Speaker/Headset Mode SELECT SPEAKER/HEADSET (1:SPK 0:HEADSET) : 1 Fig.51 If you wish to connect a headset other than to the headset jack follow the instructions below: 1. Press the button and select option [7] SUPPLEMENTARY followed by option [5] SPK/HEADSET. (Your screen should appear as in Fig.51). 2. Dial 1 for Speaker, 0 for Headset (Your display will show the current setting). 3. Press the button. Headset Ring Mode SELECT HEADSET RING TYPE (1:S/2:H/3:BOTH) : 1 Fig.
Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number KEY:020D14F800060402 PCK:………………………… Fig.47 This is only required when advanced features need to be activated (VoIP, CTI, IP Phones, PC Attendant) 1.Press the button and select option [7] SUPPLEMENTARY followed by option [8] SERIAL NUMBER. (Your screen should look as per Fig.49) PC Phone Lock Key PC-PHONE LICENSE E:000/D:000 Fig.
USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7008D User Guide | Menu Tree 55
User Programming Codes Codes for programming Flexible Buttons Precede all of these codes by pressing the Differential Ring: 11 Enblock Mode: 14 SMS Notice/Display: 15 Headset Port On/Off: 17 ICM Ring Tone: 18 CO Ring Tone: 19 COS Down: 21 Walking COS: 23 Authorisation Code Register: 31 Authorisation Code Change: 32 Set Wakeup Time: 41 Conference Room Activate: 43 Conference Room Deactivate: 44 Preset Message Activation: 51 Set Custom Message: 52 Record User Greeting: 61 Play Date and Time: 62 Play Station
Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows: 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you. 02 ON VACATION/RTN DATE (MM:DD) – This message will inform internal callers that your are on holiday and your expected return date.
Glossary Glossary LCD Liquid Crystal Display DDI Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres. Handset The part of the phone that you pick up to answer calls. Also commonly know as the receiver. CTI Computer Telephony Integration. This is the ability to move call handling and general telephony functions onto the PC.
Glossary IPLDK IP enabled, LG Digital Keysystem BGM Background Music. You may select a number of different music sources to play through your handset. MPB Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software and controls all system functions. CO Central Office. American term now widely adopted in the telecommunications industry to describe the local telephone exchange. VMIB Voice Mail Interface Board. Integral Voice Messaging application for the IPLDK telephone system.
Index A A……………………………..…27 Announcement……………..…46 Answer Mode…………….......31 Answering Calls………...……6,7 Answering Message Wait.......23 Authorisation Code…………..39 B B…………………………..……27 BGM……………………....52, 58 Busy Station…………………..22 C C………………………………..27 Call Forward……………...10, 11 Call Wait (Camp On)…………13 Character Entry…………….…27 CO……………………………...59 CO Ring……………………….34 Conference Call………………19 Conference Room……………43 COS…………………..36, 37, 58 Custom Message…………….45 D D…………………………….……27 DDI…...…………………..
Index P P……………………………..…27 Page……………………………18 Page Message………......48, 49 Park……………………………...9 PC Phone……………………..54 Pickup………………………….14 Preset Message……….....45, 57 Programme Codes………......56 Q Q…………………………..……27 Queuing……………………….17 R R………………………………..27 Redial……………………..20, 21 Ring…………….………………30 S S………………………………..27 Serial Number………………...54 SMS (Short Messaging)……..32 Speaker……..…………..3, 4, 53 Speed…....………….3, 4, 16, 26 Station Name……………..25, 52 S Station Number…………………48 Station Status…………………..48 T T………….
