Use and Care Manual

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TROUBLESHOOTING GUIDE

Welcome to the Troubleshooting Guide. We hope that this guide can help you

solve the problem you may be experiencing.

Before getting started, please check you have all these parts.

 CD-3L50F Main Device (Frame)

 CD-3L50F Adapter

 CD-3L50F Wall Mounting Bracket

Summary of content (6 pages)

PAGE 1
TROUBLESHOOTING GUIDE Welcome to the Troubleshooting Guide. We hope that this guide can help you solve the problem you may be experiencing. Before getting started, please check you have all these parts.
PAGE 2
Troubleshooting Guide  My Lenovo Smart Frame shows “Device disconnected” on the screen  The Frame is unresponsive to gestures  The Frame is unresponsive  Shows device disconnected in APP even if near the device  Unable to pair to device  Unable to turn on device even if the adapter is plugged in  Fail to log into Google Photos  Unresponsive voice command  Cannot connect to WI-FI  Passing by the frame can easily trigger the gesture control, causing the photo to move to the next o
PAGE 3
This may happen if gestures are different from the one recognized by the frame. Currently the frame can only recognize “Swipe left”, “Swipe right” and “Swipe Up”. 1. 2. 3. 1. 4. 2. Make sure the frame is in an appropriate position (either landscape or portrait position), the sensor is not too close to the table surface (if put on a table, lean the frame to the wall slightly facing up), then try the gesture again at an appropriate distance. Make sure there is no foreign object (e.g.
PAGE 4
2. 3. On the frame, press both Minus and Star keys at the same time for five seconds to reset the device, then re-pair to your device. If the issue is still not resolved, please call Customer Support. ------------------------------------------------------------------------------------------------------------  Unable to pair to device. Please try these steps one by one until the issue is resolved: 1. 2. 3. 4. Make sure that the frame is not connected to any other device.
PAGE 5
------------------------------------------------------------------------------------------------------------  Fail to log into Google Photos Please try these steps one by one until the issue is resolved: 1. 2. 3. 4. Make sure your device is connected to the internet. Make sure Google Photos is available at the time and region you are using it. Make sure your Lenovo Smart Frame app is at the latest version. Check the Google Play Store for a newer version. Reinstall if needed.
PAGE 6
1. If your frame cannot connect to WI-FI, press both Minus and Star keys at the same time for five seconds to reset the device, then re-pair to your device. During pairing you will be asked to select the WI-FI network the frame will connect to. 2. If the above does not solve the issue, it may be related to the Frame. Please contact Customer Support.