FAQ Welcome to the FAQ Guide. We hope that this guide can help you solve the problem you may be experiencing. Before getting started, please check you have all these parts.
Main Device (Frame) Wall Mounting Bracket 1. 2. 3. 4. 5. 6. 7. 8. Screen Outer Frame Microphone x2 Sensor Touch Panel Base Magnet Locks 9. 10. 11. 12. 13. 14. 15. Speakers Unlock Buttons USB Port (for service use only) Power adapter connector Level Pogo Pin Unlock button for power cable Pictures above are for reference only and may differ from the final product.
Frequently Asked Questions 1. Installation Related FAQs How to hide the power cord? Is there an extender for the Lenovo Smart Frame power cord? How to remove the charging head from the Wall Mounting Bracket? How to remove the main frame from the Wall Mounting Bracket? How far can the frame be rotated? How to connect the charging head to the frame base during wall mode? Can I place the Smart Frame on a table? 2.
Photo Management How can I manage the photos showing on the frame? Is Google Photos required for viewing my photos? What are the sizes of pictures to best fit frame in portrait and landscape modes? Does the smart Frame have an internal memory to store pictures? Can I connect to an external USB device to view my pictures on the frame? How to pause a photo on the frame? Why the Lenovo Smart Frame not displaying all my photos from my album? Why Google photos does not immediately
Sleep Mode Related Why did the Lenovo Smart Frame not enter sleep mode according to my configured time in settings? Why the frame exits sleep mode, but did not follow the exit time I configured in settings? Voice Command Related Does the Smart Frame work with Google Assistant? Can I give voice commands to Smart Frame through Google Assistant? What is the list of commands I can use to control Smart Frame via voice? Software Upgrade How can I update the software on my frame? Why can’t t
How to hide the power cord? Though Lenovo does not offer this solution, it is possible to use wall plates and/or wall channel kits for the installation to hide the power cord. These installation accessories can be found at your local hardware store. Please note that you will need to purchase and install the accessories by yourself. Lenovo do not take responsibility for the accessories’ quality and the risk caused by such installation.
How to remove the main frame from the Wall Mounting Bracket? Unplug the charger from the Smart Frame, then pull the left and right unlock buttons outwards to unlock the frame. Then Remove the frame. How far can the frame be rotated? The base has a 0-90 degree limiting pin. How to connect the charging head to the frame base during wall mode? The charging head should connect to the Wall Mounting Bracket in wall mode.
Can I place the Smart Frame on a table? You can lean the frame against the wall in desktop mode. The outer frame does not have an anti-slip feature, so please carefully place the device on the desk to prevent the Smart Frame from slipping.
Which format does the frame support for photos? Formats supported for photos include .jpg, .png, .webp files. How much power does the product consume? Generally, the smart frame will consume around 18W. Under network standby, the power consumed is approximately 1.8W. What is the size and weight of the main frame with and without the outer frame? Without the outer frame, the main frame has a dimension of L561.43*W353.13*H18.3mm and weight 3.6KG. With the outer frame, the dimension is L584.5*W376.
Does the Smart Frame always need to be connected to internet? Yes the frame is an IOT device. It needs to stay connected to internet in order to work properly. Why did the operation time out or fail? The frame is an IOT device, which means stable network connection is very important for the frame to work normally as designed. If the network is unstable, the instructions from the phone may not synchronize to the Cloud causing a failure or time-out.
Sometimes Google ID login fails due to network issue. Make sure you are connected to a network and try login again. Why sometimes Google ID requires re-login? This is part of the Google security mechanism where you are required to login to your Google ID after a period of time. How can I manage the photos showing on the frame? Your photos are managed in Google photos app/website. The frame only shows your photos synchronized from Google Photos Cloud.
Does the smart Frame have an internal memory to store pictures? Yes it has internal memory which cannot be accessed by the user. As the frame is designed as an IOT device, the photos are stored for a short time and will keep collecting newest data from the Cloud. Can I connect to an external USB device to view my pictures on the frame? No. The Smart Frame does not support such function.
Why the Lenovo Smart Frame not displaying all my photos from my album? Photos added to Google Photos will be gradually update to your Lenovo Smart Frame which may take time. If user quickly browse the photos when the update is still going on, user will only see photos that are updated to the Lenovo Smart Frame. You may also check if the “Lock Orientation” is enabled. If enabled, photos that are not consistent with the current Frame orientation will be filtered out.
Why my frame screen turns off at night? Lenovo Smart Frame supports "Sleep Mode" that will turn off/on the frame at pre-configured time. This can be configured in Device settings. Turning on the light in the room will also trigger the frame to exit Sleep Mode. Why the auto-brightness function seems not taking effect? Lenovo Smart Frame by default is set to auto-brightness control. If you manually change the brightness, the frame will follow the new manually configured setting as a higher priority.
frame is put on a table and the gesture sensor is close to the table surface; 3) Hand movement is not in same horizontal level with the gesture sensor position. We suggest you to stand closer to the frame and wait until the keys on the frame light up before starting gesture command.
frame is in a dark environment. When the frame does not enter sleep mode at the time it should be, it is because the sensor still detect light in the room. Why the frame exits sleep mode, but did not follow the exit time I configured in settings? As default, the frame will exit sleep mode at configured time. However, the frame will also exit sleep mode when there is light present.
Does the Smart Frame work with Google Assistant? Can I give voice commands to the Smart Frame through Google Assistant? Yes you can talk to any Google Assistant enabled devices, such as a phone or a tablet with Google Voice Assistant app running. Go to "Settings > Voice control" in the Lenovo Smart Frame Application to find out how to enable voice commands.
If the upgrade fails or got interrupted, try to manually upgrade the software again under Device Settings > About Device > Software Update. Why is the app not functioning normally in my iPad or Android tablet? The companion app "Lenovo Smart Frame" app can only run on phones, not tablet.
