Lenovo 3000 V100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer
Lenovo 3000 V100 Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 47. v Lenovo 3000 Regulatory Notice included in the package with this publication. First Edition (August 2006) © Copyright Lenovo 2006. All rights reserved. U.S.
Contents Read first . . . . . . . . . . . . . v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the Lenovo Care button . . . . . . . . . . . . . . 2 Chapter 2. Caring for your computer . Chapter 3. Solving computer problems Frequently asked questions . . . . . Diagnosing problems . . . . . . . Troubleshooting . . . . . . . . . Error messages . . . . . . . . Errors without messages . . . . . A password problem . . . . . .
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Read first Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body.
Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer.
Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your computer v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables.
Caring for your computer v Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized Lenovo repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed.
Caring for your computer 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1.
Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems . . . Troubleshooting . . . . . Error messages . . . . Errors without messages . A password problem . . Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 10 10 10 13 14 14 Standby or hibernation problems . . Computer screen problems . . . . Battery problems . . . . . . . A hard disk drive problem . . . . A startup problem . . . . . . .
Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1. What safety precautions should I follow when using my computer? See the separate Safety and Warranty Guide for detailed information about safety.
How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 31 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 37. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Warranty Information” on page 35. Chapter 3.
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor. For more information about PC-Doctor for Windows, see the Help for the program. Attention Running any tests can take up to several minutes or longer.
Solving computer problems Code Message Description 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing keyboard controller. 0213 Keyboard locked - Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS - Run SETUP Monitor type not correctly identified in Setup. 0230* Shadow Ram Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
Solving computer problems Code Message Description 02B0 02B1 Diskette drive A error Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly. 02B2 Incorrect Drive A type run SETUP Type of floppy drive A: not correctly identified in Setup. 02B3 Incorrect Drive B type run SETUP Type of floppy drive B: not correctly identified in Setup.
Solving computer problems Code Message Description N/A* Parity Check 2 nnnn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. N/A Press F1 to resume, F2 to Setup, F3 for previous Displayed after any recoverable error message. Press F1 to start the boot process or F2 to enter Setup and change the settings. Press F3 to display the previous screen (usually an initialization error of an Option ROM, i.e.
Solving computer problems A password problem Problem: Solution: I forgot my password. → If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. → If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
Solving computer problems Problem: The "critical low-battery error" message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you press Fn to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected or turned off while the computer was in standby mode.
Solving computer problems Problem: The Fn+F12 key combination does not make the computer enter hibernation mode. Solution: The computer cannot enter hibernation mode: v If you are using one of the communication ExpressCard slot. To enter hibernation mode, stop the communication program, and then remove the ExpressCard or disable the ExpressCard slot. Click the Safely Remove Hardware icon in the task bar. v If the hibernation mode is not enabled. To enable it, do as follows: 1. Click Start. 2.
Solving computer problems Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct.
Solving computer problems Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The battery does not charge. Solution: For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help. A hard disk drive problem Problem: The hard disk drive does not work.
Solving computer problems Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more; this forces the computer to turn off. Problem: The computer does not start from a device you want. Solution: Refer to the Startup menu of the BIOS Setup Utility.
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Chapter 4. Recovery options Using Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. Turn off your PC, then turn it on again. 2. While the initial screen is displayed, press the Lenovo Care button. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords.
Recovery options Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer for at least 5 seconds. 3. Select the On position of the wireless radio switch on your computer.
Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using an ExpressCard, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3.
Replacing the battery 5. Install a fully charged battery 1 . 1 6. Slide the battery latch to the locked position 2 . 2 2 7. Turn the computer over again. Connect the ac adapter and cables to the computer. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity.
Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector. The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk.
Upgrading the hard disk drive 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it.
Upgrading the hard disk drive 7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster.
Replacing memory 2. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 . 2 1 1 6. If the SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use. 7.
Replacing memory 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . 2 1 1 2 9. Push the SO-DIMM down until it snaps into place. 10. Make sure that the memory module is firmly fixed in the slot and does not move easily. 11. Reinstall the cover of the memory slot by aligning the front side of the cover first 1 , and closing the cover 2 .
Replacing memory To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize.
Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
Getting help and service operation, visit the Support Web site at www.lenovo.com/support/ phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
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Appendix A. Warranty information Warranty Information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine. Warranty Period The warranty period may vary by country or region and is specified in the table below.
1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine.
This type of Warranty Service is a combination of Type 1 and Type 4 (see above). When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries. To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.
Country or Region Telephone Number Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark 4520-8200 warranty service and support: 7010-5150 (Danish) Dominican Republic Toll free: 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) El Salvador Toll free: 800-6264 (Spanish) Estonia +386-61-1796-699 Finland 09-459-6960 warranty service and support: +358-800-1-4260 (Finnish) France 0238-557-450 Software 0810-631-020 (Warranty service and support) Hardware 0810-631-213 (Warranty ser
Country or Region Telephone Number Lithuania +386-61-1796-699 Luxembourg +352-298-977-5063 (French) Malaysia 1800-88-1889 Malta +356-23-4175 Mexico 01-800-123-1632 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-777-217 (English) Nicaragua Toll free: 001-800-220-1830 (Spanish) Norway 6681-1100 Warranty service and support: 8152-1550 (Norwegian) Panama 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 Peru 0-8
Country or Region Telephone Number United Kingdom 01475-555-055 Standard warranty support: 08705-500-900 (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-5722 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) 40 Lenovo 3000 V100 Service and Troubleshooting Guide
Appendix B. Customer Replaceable Units (CRUs) For your computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located.
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Appendix C. Features and Specifications For details about each part and its function of your computer, see “About your computer″ in online Access Help. Features Processor v See the system properties of you computer. You can do this as follows: right-click the My computer icon on your desktop, from the pull down menu select Properties. Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) II Storage device v 2.
Features v RJ45 Ethernet connector v IEEE1394 connector ExpressCard slot v ExpressCard Optical drive v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model. Wireless features v Integrated wireless LAN or Bluetooth (on some models) v Wireless radio switch Digital media reader v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutre Card, Memory Stick Pro) digital media slot Specifications Size v Width: 305 mm v Depth: 257 mm v Height: 31.
Specifications v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power remaining, see Power Meter on the task tray. Appendix C.
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Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
IBM Lotus Software Offer About the offer: As a qualifying Lenovo computer customer, you are receiving a single, limited license for the Lotus Notes® “standalone” client and a single license for the Lotus SmartSuite® software. These licenses entitle you to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer.
International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.
–In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.
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Index A Access Help P 1, 8, 10, 21, 41 diagnosing problems 10 password problems 14 setting 4 PC-Doctor for Windows 10 problems battery 17 computer screen 16 diagnosing 10 fingerprint reader 18 hard disk 18 hibernation 14 keyboard 14 password 14 power management 14 standby 14 startup 18 troubleshooting 10 E R B battery problems 17 replacing 23 boot priority order list 19 C carrying the computer 4 cleaning the computer 7 computer screen 16 Customer Replaceable Unit (CRU) parts list 41 D environment 3
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Part Number: 42T8063 Printed in China (1P) P/N: 42T8063