IdeaCentre AIO 5 User Guide
Read this first Before using this documentation and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Generic Safety and Compliance Notices • Setup Guide First Edition (May 2021) © Copyright Lenovo 2021. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.
Contents About this documentation . . . . . . . . iii Chapter 1. Meet your computer . . . . . 1 Front . . . . . . . . . Rear . . . . . . . . . Bottom . . . . . . . . Features and specifications USB specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3 5 6 7 Chapter 2. Get started with your computer . . . . . . . . . . . . . . . . . 9 Adjust the computer stand (for selected models) Access networks . . . . . . . . .
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About this documentation • Depending on the model, some optional accessories, features, and software programs might not be available on your computer. • Depending on the version of the operating systems and programs, some user interface instructions might not be applicable to your computer. • Documentation content is subject to change without notice. Lenovo makes constant improvements to the documentation of your computer, including this User Guide. To get the latest documentation, go to: https://pcsupport.
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Chapter 1. Meet your computer Front 1. Integrated camera activity indicator 2. Integrated microphones (2) 3. Integrated camera* 4. Infrared camera* 5. Multi-touch screen 6. Wireless charging pad** 7. Internal speakers 8. Wireless charging indicator* * Either an integrated camera or an infrared camera is provided on your computer. ** for selected models Wireless charging indicator Show the charging status of a phone that supports wireless charging. • Blinking white: The phone is being charged.
Note: For some phones, the indicator might still blink white when the phone is fully charged. Related topics • 2 “USB specifications” on page 7.
Rear 24–inch models 1. PC/Monitor mode switcher 2. HDMI 1.4 in connector 3. Ethernet connector 4. HDMI 1.4 out connector 5. USB 2.0 connector (2) 6. USB-C® connector (USB 3.1 Gen 1) 7. 3 in 1 SD card slot 8. USB 3.1 connector Gen 2 9. Audio combo jack 10. Power adapter connector 11. Power button Chapter 1.
27–inch models 1. PC/Monitor mode switcher 2. HDMI 1.4 in connector 3. Ethernet connector 4. HDMI 1.4 out connector 5. USB 2.0 connector (2) 6. USB-C connector (USB 3.1 Gen 1) 7. 3 in 1 SD card slot 8. USB 3.1 connector Gen 2 9. Audio combo jack 10. Power adapter connector 11. Power button Related topics • 4 “USB specifications” on page 7.
Bottom 24–inch models 1. Storage drive door* 2. Internal speakers (2) 3. Cable clip * for 24–inch models only Chapter 1.
Features and specifications For detailed specifications of your computer, go to https://psref.lenovo.com. 1. Right-click the Start button to open the Start context menu. Hardware configuration 2. Click Device Manager. Type the administrator password or provide confirmation if prompted.
USB specifications Note: Depending on the model, some USB connectors might not be available on your computer. Connector name Description Connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer. • USB 2.0 connector • USB 3.2 connector Gen 1 • USB 3.2 connector Gen 2 • Charge USB-C compatible devices with the output voltage and current of 5 V and 3 A.
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Chapter 2. Get started with your computer Adjust the computer stand (for selected models) For full-function monitor stand Access networks This section helps you access networks through connecting to a wired or wireless network. Connect to the wired Ethernet Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable.
Use the touch screen (for selected models) Note: Some gestures might not be applicable when you use certain apps.
Swipe from the left to view all open windows Swipe from the right to open the action center Swipe downwards shortly to show title bar Swipe downwards to close the current app Drag Maintenance tips • Turn off the computer before cleaning the touch screen. • Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the touch screen. Do not apply solvents to the cloth. • The touch screen is a glass panel covered with a plastic film.
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Chapter 3. Explore your computer Lenovo Vantage The preinstalled Lenovo Vantage is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support. Access Lenovo Vantage Open the Start menu and click Lenovo Vantage. You also can type Lenovo Vantage in the search box. To download the latest version of Lenovo Vantage, go to Microsoft Store and search by the app name.
To locate the DAT file, go to This PC ➙ Documents ➙ X-Rite. The display provides a color profile that can work with the Microsoft Image Color Management (ICM) function. If the graphics software you are using is compatible with ICM, you can display a color image on your monitor and match it with the same quality one on another device, such as a scanner or a printer. For more information about the Microsoft ICM, see the Windows help information.
1. Click the action center icon in the Windows notification area. Enable the Bluetooth feature. 2. Click Add Bluetooth or other device ➙ Bluetooth. 3. Select a Bluetooth device, and then follow the on-screen instructions. Use the optical drive (for selected models) If your computer has an optical drive, read the following information. Know the type of your optical drive 1. Right-click the Start button to open the Start context menu. 2. Click Device Manager.
Install a media card 1. Locate the SD-card slot. 2. Ensure that the metal contacts on the card are facing the ones in the SD-card slot. Insert the card firmly into the SD-card slot until it is secured in place. Remove a media card Attention: Before removing a media card, eject the card from the Windows operating system first. Otherwise, data on the card might get corrupted or lost. 1. Click the triangular icon in the Windows notification area to show hidden icons.
Chapter 4. Troubleshooting, diagnostics, and recovery This chapter provides solutions to resolve computer problems. Use the basic procedure as a starting point for resolving computer problems. Basic procedure for resolving computer problems Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. 1. Check that: a. The cables for all connected devices are connected correctly and securely. b. All components have been reassembled correctly. c.
Startup problems Problem Solution • Ensure that the power cord is correctly connected to the rear of the computer and to a working electrical outlet. The computer does not start up when you press the power button. • If the computer has a secondary power switch on the rear of the computer, ensure that it is switched on. • The power indicator on the front of the computer is on. • The computer voltage matches the voltage available at the electrical outlet for your country or region.
Screen problems Problem Solution • The computer voltage matches the voltage available at the electrical outlet for your country or region. • Press a key to exit the screen saver. The screen goes blank while the computer is on. • Press the power button to wake the computer from sleep or hibernation mode. • The brightness and contrast is set correctly. • If the screen goes blank when some programs start, install the device drivers for the programs.
Audio problems Problem Solution • If you are using powered external speakers that have an On/Off control, ensure that: – The On/Off control is set to the On position. – The speaker power cable is connected to a properly grounded, functional ac electrical outlet. • If your external speakers have a volume control, ensure that the volume is not set too low. • Click the volume icon in the Windows notification area on the taskbar. Check the speaker and volume settings.
Problem Solution • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in UEFI BIOS. • Enable the Ethernet LAN adapter. 1. Go to Control Panel and view by large icons or small icons. 2. Click Network and Sharing Center ➙ Change adapter settings. The computer cannot connect to an Ethernet LAN. 3. Right-click the Ethernet LAN adapter icon and click Enable. • Update or reinstall the Ethernet LAN driver.
Problem Solution • Enable the Bluetooth feature in UEFI BIOS. • Enable all Bluetooth devices. 1. Right-click the Start button to open the Start context menu. 2. Click Device Manager. Type the administrator password or provide confirmation if prompted. 3. Expand Bluetooth to display all Bluetooth devices. Right-click each Bluetooth device, and then click Enable device. The Bluetooth feature does not work. 4. Expand Network adapters to display all network devices.
Performance problems Problem Solution Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours. 1. Close any open programs and windows. 2. Open the Start menu. Excessive fragmented files exist on the storage drives. 3. Click Windows System ➙ File Explorer ➙ This PC. 4. Right-click your C drive and then click Properties. 5. Click the Tools tab. 6. Click Optimize.
Storage drive problems Problem Solution • Ensure that the signal cables and power cables for all the storage drives are connected correctly. • Ensure that the computer is configured correctly to support the storage drives. Some or all storage drives are missing from the BIOS menu. – If the computer is installed with SATA storage drives, ensure that the SATA storage drive enablement module (one to five storage drives) is installed.
Problem Solution The playback is slow or choppy. • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is less than 1152 x 864 pixels. A message indicating invalid disc or no disc found is displayed. • Ensure that the disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is less than 1152 x 864 pixels. • Ensure that the DVD or CD is inserted into an appropriate optical drive.
Reset your computer In the resetting process, you can choose to keep your files or remove them when you reinstall the operating system. Note: The items in the graphical user interface (GUI) might change without notice. 1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery. 2. In the Reset this PC section, click Get started. 3. Follow the on-screen instructions to reset your computer. Use advanced options 1.
3. Turn on or restart the computer. When the logo screen is displayed, press F12. The Boot Menu window opens. 4. Select the recovery USB drive as the boot device. Then, follow the on-screen instructions to complete the process. Update the device driver Attention: Reinstalling device drivers will change the current configuration of the computer. You should download the latest driver for a component when you notice poor performance from that component or when you added a component.
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Chapter 5. CRU replacement Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. Lenovo computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost. • Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
Removal steps 1. Turn off the computer and remove all connected devices and cables. 2. Place a soft, clean towel or cloth on the desk or surface, Hold the sides of your computer and gently lay it down so that the computer cover is against the surface and the screen is facing up. 3. Push the latch to unlock the storage drive door. 4. Pull the storage drive and the bracket out. 5. Remove the storage drive from the bracket.
6. Install the storage drive into the bracket. a. Insert the storage drive into the two pins on the right side of the bracket. b. Bend the left side of the bracket to install the other two pins. 7. Install the storage drive and the bracket. 8. Lock the storage drive door. 9. Place the computer in an upright position. 10. Reconnect the ac power adapter and all disconnected cables to the computer. Chapter 5.
Computer cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Removal steps 1. Turn off the computer and remove all connected devices and cables. 2. Position the computer to see the rear side of the computer. 3. Slightly press the hinge cover.
4. Remove the hinge cover. 5. Install the hinge cover. Chapter 5.
6. Slightly press the hinge cover until it snaps into position. 7. Reconnect the ac power adapter and all disconnected cables to the computer. 8. Position the computer to see the front side of the computer.
Chapter 6. Help and support Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems. Resources How to access? Use Lenovo Vantage to: • Configure device settings. • Download and install UEFI BIOS, drivers and firmware updates. • Secure you computer from outside threats. • Open the Start menu and click Lenovo Vantage. • Use Windows Search. • Diagnose hardware problems. • Check the computer warranty status.
Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: • What is the problem? Is it continuous or intermittent? • Any error message or error code? • What operating system are you using? Which version? • Which software applications were running at the time of the problem? • Can the problem be reproduced? If so, how? 2.
Lenovo Customer Support Center During the warranty period, you can call Lenovo Customer Support Center for help. Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
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Appendix A. Accessibility and ergonomic information This chapter provides information about accessibility and ergonomics. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: https://www.
keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a result, those items are more distinct and easier to identify. • Personalized keyboard Adjust keyboard settings to make your keyboard easier to use.
– Change the size of all the items on your screen. 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Change the item size by following the on-screen instructions. For some applications, your configuration might not take effect until you sign out and then sign in again. – Change the size of the items on a Web page. Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (–) to reduce the text size.
Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the brightness control keys to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Appendix B. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
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Appendix C. Compliance information Note: For more compliance information, refer to Generic Safety and Compliance Notices at https:// pcsupport.lenovo.com.
Operating environment Temperature • Operating: From 10°C (50°F) to 35°C (95°F) • Storage or transportation: – For common desktop computers: From -40°C (-40°F) to 55°C (131°F) – For all-in-one desktop computers: From -20°C (-4°F) to 55°C (131°F) Note: If your computer is stored or transported in temperatures less than 10°C (50°F), allow the computer to rise slowly to an optimal operating temperature before use. This process might take up to two hours.
• If you select Disabled, press Enter. Then, go to the next step. 4. Press F10 or Fn+F10 to save the changes and exit. When the ErP LPS compliance mode is enabled, you can wake up the computer by doing one of the following: • Press the power button. • Enable the Wake Up on Alarm feature to make the computer wake up at a set time. To meet the off mode requirement of ErP compliance, you need to disable the Fast Startup function. 1. Go to Control Panel and view by large icons or small icons. 2.
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Appendix D. Notices and trademarks Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary.
