Users Manual

Service, support, and warranty information
for options and accessories
https://support.lenovo.com
Tenth Edition (September 2020)
© Copyright Lenovo 2017, 2020.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or
software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure
is subject to restrictions set forth in Contract No. GS-35F-05925.
SP40H13048
SP40H13048
(1P) PN: SP40H13048 Printed in China
Reduce | Reuse | Recycle
https://www.lenovo.com/safety
Statement on USB transfer rate
Depending on many factors such as the processing capability of the
host and peripheral devices, file attributes, and other factors related to
system configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will vary and will
be slower than the data rate listed below for each corresponding
device.
USB device
Data rate (Gbit/s)
3.2 Gen 1
/
3.1 Gen 1
5
3.2 Gen 2 / 3.1 Gen 2
10
3.2 Gen 2 x 2
20
Thunderbolt
®
3 connector (USB-C
®
)
40
Thunderbolt 4 connector (USB-C)
40
Note:
The above statement applies to USB connectors that may be
available on your device and mentioned in the device User Guide,
Setup Guide, and other related documentation.
Déclaration sur le taux de transfert USB
En fonction de nombreux facteurs tels que la capacité de traitement
de l'hôte et des périphériques, des attributs de fichier et d'autres
facteurs relatifs à la configuration du système et de l'environnement
d'exploitation, le taux de transfert réel des différents connecteurs USB
sur ce périphérique peut varier et est inférieur à la vitesse de transfert
listée ci-dessous pour chaque périphérique correspondant.
Périphérique USB
Vitesse de
transfert (Gbits/s)
3.2 Gen 1
/
3.1 Gen 1
5
3.2 Gen 2 / 3.1 Gen 2
10
3.2 Gen 2 x 2 20
Connecteur Thunderbolt 3 (USB-C)
40
Connecteur Thunderbolt 4 (USB-C)
40
Remarque :
La déclaration ci-dessus s'applique aux connecteurs USB qui peuvent
être disponibles sur votre périphérique et qui sont mentionnés dans le
Guide d'utilisation
du périphérique, le Guide de configuration et les
autres documentations associées.
Declaración sobre la tasa de transferencia USB
Según muchos factores, como la capacidad de procesamiento del
host y dispositivos periféricos, atributos de archivos y otros factores
relacionados con la configuración de sistema y entornos operativos,
la velocidad de transferencia real usando los distintos conectores
USB en este dispositivo variará y será menor que la velocidad de
datos indicada continuación para cada dispositivo correspondiente.
Dispositivo USB
Velocidad de
datos (GB/s)
3.2 Gen 1 / 3.1 Gen 1
5
3.2 Gen 2 / 3.1 Gen 2
10
3.2 Gen 2 x 2
20
Conector Thunderbolt 3 (USB-C)
40
Conector Thunderbolt 4 (USB-C)
40
Nota:
La declaración anterior se aplica a los conectores USB que puedan
estar disponibles en su dispositivo y que se mencionan en la Guía del
usuario del dispositivo, la Guía de instalación y otra documentación
relacionada.
Service and Support
The following information describes the technical support that is
available for your product, during the warranty period or throughout
the life of your product. Refer to the Lenovo Limited Warranty for a full
explanation of Lenovo warranty terms.
Online technical support
Online technical support is available during the lifetime of a product at:
https://support.lenovo.com
Product replacement assistance or exchange of defective
components also is available during the warranty period. A Lenovo
technical support representative can help you determine the best
alternative.
Options installed in Lenovo computers
If your Lenovo option is installed into a Lenovo computer, the option
also is covered by the Warranty terms of the computer in which it is
installed. Depending on your computer model and geographic
location, this can entitle the Lenovo option to warranty service for up
to three years and you might be entitled to service at your
location. For details, see the warranty terms for your Lenovo
computer.
Telephone technical support
Before contacting a Lenovo technical support representative, please
have the following information available: option name and number,
proof of purchase, computer manufacturer, model, serial number and
manual, the exact wording of any error message, description of the
problem, and the hardware and software configuration information for
your system.
Your technical support representative might want to walk you through
the problem while you are at your computer during the call.
Telephone numbers are subject to change without notice. The most
up-to-date telephone list for Lenovo Support is always available at
https://pcsupport.lenovo.com/supportphonelist. If the telephone
number for your country or region is not listed, contact your Lenovo
reseller or Lenovo marketing representative.
Lenovo Limited Warranty
L505-0010-02 08/2011
This Lenovo Limited Warranty consists of the following parts:
Part 1 - General Terms
Part 2 - Country-specific Terms
Part 3 - Warranty Service Information
The terms of Part 2 replace or modify terms of Part 1 as specified for
a particular country.
Part 1 - General Terms
This Lenovo Limited Warranty applies only to Lenovo hardware
products you purchased for your own use and not for resale.
This Lenovo Limited Warranty is available in other languages at
https://www.lenovo.com/warranty/llw_02.
What this Warranty Covers
Lenovo warrants that each Lenovo hardware product that you
purchase is free from defects in materials and workmanship under
normal use during the warranty period. The warranty period for the
product starts on the original date of purchase as shown on your sales
receipt or invoice or as may be otherwise specified by Lenovo. The
warranty period and type of warranty service that apply to your
product are as specified in “Part 3 - Warranty Service Information”
below. This warranty only applies to products in the country or region
of purchase.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND
REPLACES ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. AS SOME STATES
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF
EXPRESS OR IMPLIED WARRANTIES, THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES
APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS
REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. AS SOME STATES OR JURISDICTIONS DO
NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED
WARRANTY, THE ABOVE LIMITATION ON DURATION MAY NOT
APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty
period, you may obtain warranty service by contacting Lenovo or a
Lenovo approved Service Provider. A list of approved Service
Providers and their telephone numbers is available at:
https://pcsupport.lenovo.com/supportphonelist.
Warranty service may not be available in all locations and may differ
from location to location. Charges may apply outside a Service
Provider’s normal service area. Contact a local Service Provider for
information specific to your location.
Customer Responsibilities for Warranty Service
Before warranty service is provided, you must take the following
steps:
• Follow the service request procedures specified by the Service
Provider.
• Backup or secure all programs and data contained in the product.
• Provide the Service Provider with all system keys or passwords.
• Provide the Service Provider with sufficient, free, and safe access
to your facilities to perform service.
• Remove all data, including confidential information, proprietary
information and personal information, from the product or, if you
are unable to remove any such information, modify the
information to prevent its access by another party or so that it is
not personal data under applicable law. The Service Provider
shall not be responsible for the loss or disclosure of any data,
including confidential information, proprietary information, or
personal information, on a product returned or accessed for
warranty service.
• Remove all features, parts, options, alterations, and attachments
not covered by the warranty.
• Ensure that the product or part is free of any legal restrictions that
prevent its replacement.
• If you are not the owner of a product or part, obtain authorization
from the owner for the Service Provider to provide warranty
service.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified
problem determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your
problem by telephone, e-mail or remote assistance. The Service
Provider may direct you to download and install designated software
updates.
Some problems may be resolved with a replacement part that you
install yourself called a “Customer Replaceable Unit” or “CRU.” If so,
the Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the
application of software updates or the installation of a CRU, the
Service Provider will arrange for service under the type of warranty
service designated for the product under “Part 3 - Warranty Service
Information” below.
If the Service Provider determines that it is unable to repair your
product, the Service Provider will replace it with one that is at least
functionally equivalent.
If the Service Provider determines that it is unable to either repair or
replace your product, your sole remedy under this Limited Warranty is
to return the product to your place of purchase or to Lenovo for a
refund of your purchase price.
Replacement Products and Parts
When warranty service involves the replacement of a product or part,
the replaced product or part becomes Lenovo’s property and the
replacement product or part becomes your property. Only unaltered
Lenovo products and parts are eligible for replacement. The
replacement product or part provided by Lenovo may not be new, but
it will be in good working order and at least functionally equivalent to
the original product or part. The replacement product or part shall be
warranted for the balance of the period remaining on the original
product.
Use of Personal Contact Information
If you obtain service under this warranty, you authorize Lenovo to
store, use and process information about your warranty service and
your contact information, including name, phone numbers, address,
and e-mail address. Lenovo may use this information to perform
service under this warranty. We may contact you to inquire about your
satisfaction with our warranty service or to notify you about any
product recalls or safety issues. In accomplishing these purposes, you
authorize Lenovo to transfer your information to any country where we
do business and to provide it to entities acting on our behalf. We may
also disclose it where required by law. Lenovo’s privacy policy is
available at www.lenovo.com/.
What this Warranty Does not Cover
This warranty does not cover the following:
• Uninterrupted or error-free operation of a product.
• Loss of, or damage to, your data by a product.
• Any software programs, whether provided with the product or
installed subsequently.
• Failure or damage resulting from misuse, abuse, accident,
modification, unsuitable physical or operating environment,
natural disasters, power surges, improper maintenance, or use
not in accordance with product information materials.
• Damage caused by a non-authorized service provider.
• Failure of, or damage caused by, any third party products,
including those that Lenovo may provide or integrate into the
Lenovo product at your request.
• Any technical or other support, such as assistance with “how to”
questions and those regarding product set-up and installation.
• Products or parts with an altered identification label or from which
the identification label has been removed.
Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it
is in the Service Provider’s possession or in transit, if the Service
Provider is responsible for the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or
disclosure of any data, including confidential information, proprietary
information, or personal information, contained in a product.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE
FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET
FORTH HEREIN, SHALL LENOVO, ITS AFFILIATES, SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF
THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY
AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS
AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR
DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL,
PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE
SHALL THE TOTAL LIABILITY OF LENOVO, ITS AFFILIATES,
SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR
DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF
ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT
PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES
FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL
PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY
FOR WHICH LENOVO IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Your Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE
LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO
HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS
OR REGULATIONS GOVERNING THE SALE OF CONSUMER
GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Part 2 - Country-specific Terms
Australia
“Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN
70 112 394 411. Address: Level 10, North Tower, 1-5 Railway Street,
Chatswood, NSW, 2067. Telephone: [phone]. Email:
[e-mail]
The following replaces the same section in Part 1:
What this Warranty Covers:
Lenovo warrants that each hardware product that you purchase is free
from defects in materials and workmanship under normal use and
conditions during the warranty period. If the product fails due to a
covered defect during the warranty period, Lenovo will provide you a
remedy under this Limited Warranty. The warranty period for the
product starts on the original date of purchase specified on your sales
receipt or invoice unless Lenovo informs you otherwise in writing. The
warranty period and type of warranty service that apply to your
product are set forth below in Part 3 - Warranty Service Information.
THE BENEFITS GIVEN BY THIS WARRANTY ARE IN ADDITION
TO YOUR RIGHTS AND REMEDIES AT LAW, INCLUDING THOSE
UNDER THE AUSTRALIAN CONSUMER LAW.
The following replaces the same section in Part 1:
Replacement Products and Parts:
When warranty service involves the replacement of a product or part,
the replaced product or part becomes Lenovo’s property and the
replacement product or part becomes your property. Only unaltered
Lenovo products and parts are eligible for replacement. The
replacement product or part provided by Lenovo may not be new, but
it will be in good working order and at least functionally equivalent to
the original product or part. The replacement product or part shall be
warranted for the balance of the period remaining on the original
product. Products and parts presented for repair may be replaced by
refurbished products or parts of the same type rather than being
repaired. Refurbished parts may be used to repair the product; and
repair of the product may result in loss of data, if the product is
capable of retaining user-generated data.
The following is added to the same section in Part 1:
Use of Personal Contact Information:
Lenovo will not be able to perform our service under this warranty if
you refuse to provide your information or do not wish us to transfer
your information to our agent or contractor. You have the right to
access your personal contact information and request correction of
any errors in it pursuant to the Privacy Act 1988 by contacting Lenovo.
The following replaces the same section in Part 1:
Limitation of Liability:
Lenovo is responsible for loss or damage to your product only while it
is in the Service Provider’s possession or in transit, if the Service
Provider is responsible for the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or
disclosure of any data, including confidential information, proprietary
information, or personal information, contained in a product.
TO THE EXTENT PERMITTED BY LAW, UNDER NO
CIRCUMSTANCES AND NOTWITHSTANDING THE FAILURE OF
ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN,
SHALL LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR
SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND
REGARDLESS OF WHETHER THE CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR
OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS
AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR
DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL,
PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE
SHALL THE TOTAL LIABILITY OF LENOVO, ITS AFFILIATES,
SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR
DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF
ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT
PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES
FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL
PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY
FOR WHICH LENOVO IS LIABLE UNDER LAW.
The following replaces the same section in Part 1:
Your Other Rights:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
ALSO HAVE OTHER RIGHTS AT LAW, INCLUDING UNDER THE
AUSTRALIAN CONSUMER LAW.
NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS
OR RIGHTS AT LAW, INCLUDING RIGHTS THAT CANNOT BE
WAIVED OR LIMITED BY CONTRACT.
For example, our products come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the products repaired or replaced if the products fail to be of
acceptable quality and the failure does not amount to a major failure.
New Zealand
The following is added to the same section in Part 1:
Use of Personal Information:
Lenovo will not be able to perform our service under this warranty if
you refuse to provide your information or do not wish us to transfer
your information to our agent or contractor. You have the right to
access your personal information and request correction of any errors
in it pursuant to the Privacy Act 1993 by contacting Lenovo (Australia
& New Zealand) Pty Limited ABN 70 112 394 411. Address: Level 10,
North Tower, 1-5 Railway Street, Chatswood, NSW, 2067. Telephone:
61 2 8003 8200. Email: [e-mail]
Bangladesh, Cambodia, India, Indonesia, Nepal, Philippines, Vietnam
and Sri Lanka
The following is added to Part 1:
Dispute Resolution
Disputes arising out of or in connection with this warranty shall be
finally settled by arbitration held in Singapore. This warranty shall be
governed, construed and enforced in accordance with the laws of
Singapore, without regard to conflict of laws. If you acquired the
product in India, disputes arising out of or in connection with this
warranty shall be finally settled by arbitration held in Bangalore, India.
Arbitration in Singapore shall be held in accordance with the
Arbitration Rules of Singapore International Arbitration Center (“SIAC
Rules”) then in effect. Arbitration in India shall be held in accordance
with the laws of India then in effect. The arbitration award shall be
final and binding on the parties without appeal. Any award shall be in
writing and set forth the findings of fact and the conclusions of law. All
arbitration proceedings, including all documents presented in such
proceedings shall be conducted in the English language. The English
language version of this warranty prevails over any other language
version in such proceedings.
European Economic Area (EEA)
The following is added to Part 1:
Customers in the EEA may contact Lenovo at the following address:
EMEA Service Organisation, Lenovo (International) B.V., Landererova
12, 811 09 Bratislava, Slovakia. Service under this warranty for
Lenovo hardware products purchased in EEA countries may be
obtained in any EEA country in which the product has been
announced and made available by Lenovo.
Russia
The following is added to Part 1:
Product Service Life
The product service life is four (4) years from the original date of
purchase.
Part 3 - Warranty Service Information
If required, the Service Provider will provide repair or exchange
service depending on the type of warranty service specified for your
product and the available service.
Scheduling of service will depend upon the time of your call, parts
availability, and other factors.
Country or Region of Purchase
Warranty
Period
Service
Type
Austria, Australia, Belgium, UK, Canada,
Denmark, Estonia, US, Finland, France,
Germany, Iceland, Ireland, Italy, Israel,
Japan, Latvia, Lithuania, Luxembourg,
Spain, Netherlands, New Zealand, Norway,
Sweden, Switzerland
1 year 1
Brazil, Belarus, Georgia, Kazakhstan,
Korea, Russia, Taiwan, Turkmenistan,
Ukraine,
1 year 4
Algeria, Argentina, Bolivia, Bosnia-
Herzegovina, Bulgaria, Bahrain, Chile,
Colombia,
Croatia, Cyprus, Czech Republic,
Egypt, Ecuador, Greece, Hong Kong,
Hungary, India, Indonesia, Kuwait, Kenya,
Macao, Malaysia, Macedonia, Mexico,
Peru,
Nigeria, Qatar, Oman, Paraguay,
Philippines, Poland, Romania, Singapore,
Serbia/Montenegro, Slovakia, Slovenia,
South Africa, Sri Lanka, Thailand, United
Arab Emirates, Uruguay, Venezuela,
Vietnam
1 year 1 or 4
Saudi Arabia, Turkey
2 years
1 or 4
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its
cost for installation by you. CRU information and replacement
instructions are shipped with your product and are available from
Lenovo at any time upon request. CRUs that are easily installed by
you are called “Self-service CRUs”. “Optional-service CRUs” are
CRUs that may require some technical skill and tools. Installation of
Self-service CRUs is your responsibility. You may request that a
Service Provider install Optional-service CRUs under one of the other
types of warranty service designated for your product. An optional
service offering may be available for purchase from a Service
Provider or Lenovo under which Self-service CRUs would be installed
for you. You may find a list of CRUs and their designation in the
publication that was shipped with your product or at
www.lenovo.com/CRUs. The requirement to return a defective CRU, if
any, will be specified in the instructions shipped with a replacement
CRU. When return is required: 1) return instructions, a prepaid return
shipping label, and a container will be included with the replacement
CRU; and 2) you may be charged for the replacement CRU if the
Service Provider does not receive the defective CRU from you within
thirty (30) days of your receipt of the replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or
exchange the product at your location. You must provide a suitable
working area to allow disassembly and reassembly of the product.
Some repairs may need to be completed at a service center. If so, the
Service Provider will send the product to the service center at its
expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping at the
expense of the Service Provider. You are responsible for
disconnecting the product and packing it in a shipping container
provided to you to return your product to a designated service center.
A courier will pick up your product and deliver it to the designated
service center. The service center will return the product to you at its
expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or
exchanged after you deliver it to a designated service center at your
risk and expense. After the product has been repaired or exchanged,
it will be made available to you for collection. If you fail to collect the
product, the Service Provider may dispose of the product as it sees fit,
with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a
designated service center after you deliver it at your risk and expense.
After the product has been repaired or exchanged, it will be returned
to you at Lenovo's risk and expense, unless the Service Provider
specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be
repaired or exchanged after you deliver it to a designated service
center at your risk and expense. After the product has been repaired
or exchanged, it will be made available to you for return shipping at
your risk and expense. If you fail to arrange return shipment, the
Service Provider may dispose of the product as it sees fit, with no
liability to you.
7. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement
product to your location. You are responsible for its installation and
verification of its operation. The replacement product becomes your
property in exchange for the failed product, which becomes the
property of Lenovo. You must pack the failed product in the shipping
carton in which you received the replacement product and return it to
Lenovo. Transportation charges, both ways, shall be at Lenovo’s
expense. If you fail to use the carton in which the replacement product
was received, you may be responsible for any damage to the failed
product occurring during shipment. You may be charged for the
replacement product if Lenovo does not receive the failed product
within thirty (30) days of your receipt of the replacement product.
Les garanties statutaires de conformité et des vices
cachés
Cette information complète les informations contenues dans le «
Chapitre 2 – Dispositions nationales particulières » de la Garantie
Limitée Lenovo (L505-0010-02).
France
Autres Droits
LA PRESENTE GARANTIE VOUS CONFERE DES DROITS
SPECIFIQUES. IL EST POSSIBLE QUE VOUS DETENIEZ
D'AUTRES DROITS, DONT LA NATURE VARIE SELON LA
LEGISLATION QUI VOUS EST APPLICABLE. VOUS POUVEZ
EGALEMENT DISPOSER D'AUTRES DROITS CONFORMEMENT A
UN ACCORD ECRIT AVEC LENOVO. AUCUN ELEMENT DE LA
PRESENTE GARANTIE N'AFFECTE LES DROITS LEGAUX, Y
COMPRIS LES DROITS DES CONSOMMATEURS DANS LE
CADRE DES LOIS ET REGLEMENTATIONS QUI REGISSENT LA
VENTE DE BIENS DE CONSOMMATION ET QUI NE PEUVENT
ETRE NI SUPPRIMEES NI LIMITEES PAR CONTRAT. Les garanties
statutaires de conformité et des vices cachés se appliquent aux
consommateurs. Le consommateur peut, indépendamment de la
garantie commerciale éventuellement consentie, mettre en oeuvre la
garantie légale de conformité et la garantie contre les défauts cachés.
Supplemental update for Australia (2017)
“Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN
70 112 394 411. Level 4, 12 Help Street, Chatswood NSW 2057.
Telephone: [phone]. E-mail: [e-mail]
We are required by the Australian Consumer Law to include the
following statement:
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and compensation for any reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Use of personal information
If you obtain service under this warranty, your contact information,
including name, phone numbers, address, and e-mail address may be
collected by Lenovo from you directly or from our authorized service
providers and used in connection with performing Warranty Service.
We may also contact you to inquire about your satisfaction with our
warranty service or to notify you about any product recalls or safety
issues. In accomplishing these purposes, we may provide your
information to a third party or related entity we use to support us in
providing the Warranty Service. These third parties and related
entities may be located outside Australia. The relevant countries
change from time to time (eg, as we change our third party support
arrangements) and it is not practicable to list those countries here. We
require all parties to whom we disclose your contact information to
only use that information for the purpose of supporting us to provide
the Warranty Service and to take appropriate steps to protect your
contact information from unauthorized use or disclosure. We may also
disclose your contact information where required or permitted by law.
Lenovo’s privacy policy is available at
https://www3.lenovo.com/au/en/privacy/. Our policy contains details
about our process for managing any queries or complaints regarding
handling personal information.
Lenovo and Third-Party Software Support:
Lenovo will provide direct telephone support for installation and basic
usage problems for core software applications on the supported core
software list found at www.lenovo.com/prioritysupport.
If Lenovo determines the performance of your product is related to a
third-party software application on the collaborative support software
list found at www.lenovo.com/prioritysupport, Lenovo will recommend
you contact the third party software supplier and provide a contact
number if possible.
The service provided by Lenovo under this section is limited to as
described above. To the extent permitted by law, Lenovo is not
responsible for third-party software or the acts or omissions of any
software supplier.
Supplemental update for New Zealand (2017)
You have the right to access your personal information and request
correction of any errors in it pursuant to the Privacy Act 1993 by
contacting Lenovo (Australia & New Zealand) Pty Limited ABN 70 112
394 411. Address: Level 4, 12 Help Street, Chatswood NSW 2057.
Telephone: [phone]. Email:[e-mail]
Suplemento de Garantía para México
Este Suplemento se considera parte integrante de la Garantía
Limitada de Lenovo y será efectivo única y exclusivamente para los
productos distribuidos y comercializados dentro del Territorio de los
Estados Unidos Mexicanos. En caso de conflicto, se aplicarán los
términos de este Suplemento.
El comercializador responsable del producto es Lenovo México S de
R L de CV, con domicilio en Paseo de Tamarindos No.400-A Piso 27
Arcos Torre Poniente, Colonia Bosques de Las Lomas C.P. 05120,
Alcaldía de Cuajimalpa, Ciudad de México, La garantía incluirá
cualquier gasto de entrega razonable relacionado con el transporte
del producto al domicilio definido por él cliente. Por favor, acercarse al
domicilio enunciado en la información del importador o llame a la
línea de soporte de Lenovo: ([phone]/ 0-18002 833181 en
la que se le indicará el procedimiento para hacer efectiva la presente
garantía, así como la información relacionada con el envío del
producto y el domicilio al que deberá dirigirse.
Esta garantía ampara todas las piezas y componentes de hardware
del producto e incluye mano de obra.
El procedimiento para hacer efectiva la garantía consiste en la
presentación del producto, acompañado de la póliza correspondiente,
debidamente sellada por el establecimiento que lo vendió, o la
factura, o recibo o comprobante, en el que consten los datos
específicos del producto objeto de la compraventa.
Lenovo sólo pueden eximirse de hacer efectiva la garantía en los
siguientes casos:
a) Cuando el producto se hubiese utilizado en condiciones distintas a
las normales.
b) Cuando el producto no hubiese sido operado de acuerdo con el
instructivo de uso que se le acompaña.
c) Cuando el producto hubiese sido alterado o reparado por personas
no autorizadas por el fabricante nacional, importador o
comercializador responsable respectivo.
La garantía cubre la atención, revisión y corrección de errores,
defectos o inconsistencias que impidan el desempeño normal del
producto en cuanto a su hardware y software en su caso.
Esta garantía tiene una duración de un año a partir del momento de la
compra e incluye la mano de obra, por lo que, en caso de aplicarse la
garantía, esta no causara ningún gasto o costo para el cliente.
Importado por:
Lenovo México S. de R.L. de C.V.
Paseo de Tamarindos No.400-A
Piso 27 Arcos Torre Poniente
Colonia Bosques de Las Lomas C.P.
05120, Alcaldía de Cuajimalpa Ciudad de Mexico.
Modelo del producto: ___________
Fecha en que el consumidor recibió el producto: ___________
Marca Lenovo
Para obtener información sobre dónde puede adquirir partes,
componentes, consumibles y accesorios del producto amparado
por la presente póliza de garantía, acercarse al domicilio
enunciado en la información del importador o llamar a la linea de
soporte [phone]/ 0-18002 833181
Lenovo Limited Warranty - Customer Notice
English
Lenovo Limited Warranty - Customer Notice
Your option is covered by Lenovo Limited Warranty (LLW) version
L505-0010-02 08/2011.
• You can read the LLW at
https://www.lenovo.com/warranty/llw_02. If you cannot view the
LLW, contact your local Lenovo office or reseller to obtain a
printed version of the LLW.
• To view the Warranty Period and Type of Warranty Service
applicable to your option and location, go to
https://www.lenovo.com/warranty/option
• For warranty service, consult the telephone list at
https://pcsupport.lenovo.com/supportphonelist. Phone numbers
are subject to change without notice.
Arabic
نﺎﻣﺿLenovo دودﺣﻣﻟا- لﯾﻣﻌﻟا رﺎﻌﺷإ
نﺎﻣﺿ رادﺻﻹ كرﺎﯾﺧ ﻊﺿﺧﯾLenovo دودﺣﻣﻟا(LLW) مﻗرL505-0010-02 08/2011.
• ةءارﻗ كﻧﻛﻣﯾLLW ﻰﻠﻋhttps://www.lenovo.com/warranty/llw_02 مﻟ اذإ .
نﺎﻣﺿ ضرﻋ نﻣ نﻛﻣﺗﺗLenovo ﻟا تﺎﺟﺗﻧﻣ ﻊﺋﺎﺑ وأ بﺗﻛﻣﺑ لﺻﺗﺎﻓ ،دودﺣﻣLenovo
.نﺎﻣﺿﻟا نﻣ ﺔﻋوﺑطﻣ ﺔﺧﺳﻧ ﻰﻠﻋ لوﺻﺣﻠﻟ ﻲﻠﺣﻣﻟا
• ﻰﻟإ بھذا ،ﻊﻗوﻣﻟاو كرﺎﯾﺧ ﻰﻠﻋ ﺔﻘﺑطﻣﻟا نﺎﻣﺿﻟا ﺔﻣدﺧ عوﻧو نﺎﻣﺿﻟا ةرﺗﻓ ضرﻌﻟ
https://www.lenovo.com/warranty/option
• ﻰﻠﻋ فﺗاوﮭﻟا ﺔﻣﺋﺎﻗ ﻊﺟار ،نﺎﻣﺿﻟا ﺔﻣدﺧ ﻰﻠﻋ لوﺻﺣﻠﻟ
https://pcsupport.lenovo.com/supportphonelist ﺔﺿرﻋ فﺗاوﮭﻟا مﺎﻗرأ .
.رﺎﻌﺷإ نود رﯾﯾﻐﺗﻠﻟ
Bahasa Indonesia
Lenovo Limited Warranty - Pemberitahuan Pelanggan
Opsi Anda dilindungi oleh Lenovo Limited Warranty (LLW) versi L505-
0010-02 08/2011.
• Anda dapat membaca LLW (Lenovo Limited Warranty) di
https://www.lenovo.com/warranty/llw_02. Jika Anda tidak dapat
melihat LLW, hubungi kantor atau dealer lokal Lenovo untuk
mendapatkan versi cetak LLW.
• Untuk melihat Masa Garansi dan Jenis Layanan Garansi yang
berlaku untuk opsi dan lokasi Anda, kunjungi
https://www.lenovo.com/warranty/option
• Untuk layanan garansi, lihat daftar telepon di
https://pcsupport.lenovo.com/supportphonelist. Nomor telepon
dapat berubah tanpa pemberitahuan. Teknisi dukungan akan
menyarankan tindakan terbaik untuk perbaikan atau penggantian
produk Anda.
• Hal berikut berlaku untuk opsi atau aksesori yang disertakan
dengan publikasi ini bila dibeli di Indonesia:
• Opsi maupun aksesori Anda memiliki masa garansi 1 tahun yang
mencakup suku cadang dan jasa, namun tidak termasuk
perbaikan yang diperlukan akibat kerusakan yang disebabkan
oleh terjatuh, kesalahan penanganan, maupun penggunaan atau
modifikasi yang tidak sesuai.
• Produk Anda memenuhi syarat untuk jenis layanan garansi
berikut:
− Tipe 1. Layanan CRU: Penyedia Layanan akan mengirimkan
Customer-Replaceable Unit (CRU) atas biaya penyedia
layanan untuk dipasang oleh Anda. CRU adalah suku
cadang pengganti yang telah memenuhi syarat agar cukup
mudah dipasang oleh konsumen umum.
− Tipe 4. Layanan Customer Carry-In (Pelanggan Membawa
Sendiri): Produk Anda akan diperbaiki atau diganti setelah
Anda mengantarkan produk ke pusat layanan yang telah
ditentukan, atas tanggungan dan risiko Anda.
• Penjelasan lengkap mengenai jenis layanan garansi ini
ditentukan dalam garansi.
• Untuk daftar penyedia layanan di Indonesia, kunjungi
https://support.lenovo.com/us/en/solutions/ht118678.
Lenovo Service Centers:
Ruko Mangga Dua Square Blok F
Jakarta
no 25, Jalan Gunung Sahari Raya [phone]
No. 1, Jakarta Utara, Jakarta
Ruko Paskal Hypersquare Blok C
Bandung
26. Jl. Pasir Kaliki 25-27, Bandung,
[phone]
Jawa Barat
Ruko Thamrin Square Blok C7.
Semarang Jalan Thamrin No. 5 Semarang, [phone]
Jawa Tengah
Ruko Yap Square Blok B 8 Jalan C.
Yogyakarta Simanjuntak, Yogyakarta, Jawa [phone]
Tengah
Jalan Raya Kartini 123B, Surabaya,
Surabaya [phone]
Jawa Timur
Jalan Pengayoman A5 No. 5
Makassar Masale, Panakukkang, Makassar, [phone]
Sulawesi Selatan
Jalan Raden Saleh No. 69, Medan,
Medan [phone]
Sumatera Utara
• Servis dan suku cadang pengganti akan tersedia untuk produk
Anda hingga apabila produk resmi ditarik dari pasar atau masa
garansi berakhir, mana pun yang lebih lama. Biaya suku cadang
dan jasa akan dikenakan untuk perbaikan setelah berakhirnya
masa garansi.
Opsi dan aksesori Lenovo diimpor ke Indonesia oleh:
PT. Lenovo Indonesia
WISMA 46 KOTA BNI LT.19 SUITE
19-05, JL. JEND SUDIRMAN KAV.1
KARET TENGSIN, TANAH ABANG
KOTA JAKARTA PUSAT
Brazilian Portuguese
Garantia Limitada Lenovo – Aviso ao cliente
Sua opção está coberta pela Garantia Limitada Lenovo (LLW) versão
L505-0010-02 08/2011.
• Você pode ler a LLW em
https://www.lenovo.com/warranty/llw_02. Caso não seja possível
exibir a LLW, entre em contato com o escritório ou revendedor
Lenovo local para obter uma versão impressa da LLW.
• Para visualizar o Período de Garantia e o Tipo de Serviço de
Garantia aplicáveis à sua localização, são os seguintes:
País ou
região da
garantia de
compra
Período Tipo de Serviço de Garantia
Brasil 1 ano
4. Serviço de
atendimento no balcão: no
Serviço de atendimento no balcão, o
produto será reparado ou substituído
após você entregá-lo por sua própria
conta e risco em um centro de
assistência técnica designado. Após o
produto ser reparado ou substituído, ele
será disponibilizado para ser coletado
por você. Se você não coletar o produto,
o Provedor de Serviços poderá
descartá-lo da forma que julgar
conveniente, sem nenhuma obrigação
junto a você.
Para ver o Período de Garantia e o Tipo de Serviço de Garantia
aplicável para outros locais, vá para
https://www.lenovo.com/warranty/option
• Para serviços na garantia, consulte a lista de telefones em
https://pcsupport.lenovo.com/supportphonelist. Os números de
telefone estão sujeitos a alterações sem aviso prévio.
Bulgarian
Ограничена гаранция на Lenovo – Забележка за клиента
Опцията ви се покрива от Ограничената гаранция на Lenovo
(LLW), версия L505-0010-02 08/2011.
• Можете да прочетете LLW на адрес
https://www.lenovo.com/warranty/llw_02. Ако нямате достъп до
LLW, се свържете с местния офис или търговец на Lenovo, за
да получите печатна версия на LLW.
• За да прегледате информация за гаранционния срок и типа
гаранционно обслужване, приложими за вашата опция и
местоположение, отидете на: