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Lenovo Europe, Middle East, and Africa Services Announcement

ZS09-0222, dated October 20, 2009

Lenovo Europe, Middle East, and Africa

Services Announcement ZS09-0222

Lenovo is a registered trademark of Lenovo Corporation

Lenovo ThinkPlus warranty upgrade and ThinkPad

protection offerings for ThinkPad notebooks

Table of contents

1 Overview 2 Description

2 Key prerequisites 16 Prices

2 Planned availability date 16 Announcement countries

At a glance

Lenovo® delivers an enhanced portfolio of ThinkPlus® offerings adding new

warranty upgrades and bundled offerings for ThinkPad® notebooks. The bundled

offerings including both ThinkPad protection and the HDD or solid state drive

retention upgrades.

The portfolio now gives up to:

• Four years warranty coverage for products with a one-year base warranty.

• Five years warranty coverage for products with a three- or four-year base

warranty including special bid machine types.

Refer to the Description section for full details

Overview

The ThinkPlus warranty upgrade and ThinkPad protection offerings are only available

from Lenovo. These offerings can provide up to five years of hardware maintenance

coverage and accident protection coverage, including the machine warranty period,

in an electronic format.

The easy registration process of the attractively priced ThinkPlus offerings helps to

ensure that a high-quality maintenance service can be provided.

These ThinkPlus offerings are available through the same Business Partners who

sell the relating Lenovo hardware. The intention is to enable the Business Partner to

offer his customer an off-the-shelf warranty upgrade or post warranty offering at the

time the customer purchases their machine.

To enable the Business Partners to select the correct ThinkPlus offering for a

particular machine type, a services selection guide is available, providing a cross

reference list of PhysicalPac, ThinkPlus, and ThinkPad protection offerings to

applicable machine types.

The Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for

ThinkPad have a part number and can be ordered through UPOS/SAP in the

same manner as Lenovo products. To be eligible for service, and to maximize

the upgraded warranty coverage period, ideally a ThinkPlus offering should be

purchased by the customer within 30 days of the purchase of the machine type

to which it applies. It is possible for upgrades to be purchased and registered at

any time during a machines base warranty period but this reduces the upgraded

coverage period. All offerings must be registered by the customer within 21 days of

its purchase by completing the e-mail-based online registration process provided.

Summary of content (17 pages)

PAGE 1
Lenovo Europe, Middle East, and Africa Services Announcement ZS09-0222, dated October 20, 2009 Lenovo ThinkPlus warranty upgrade and ThinkPad protection offerings for ThinkPad notebooks Table of contents 1 2 2 Overview Key prerequisites Planned availability date 2 Description 16 Prices 16 Announcement countries At a glance Lenovo® delivers an enhanced portfolio of ThinkPlus® offerings adding new warranty upgrades and bundled offerings for ThinkPad® notebooks.
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Key prerequisites The offerings in this announcement are only applicable to Lenovo ThinkPad machine types. Planned availability date October 20, 2009 Description Definitions The following abbreviations are used in this document.
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• Spain (1) • Switzerland (1) • Sweden (1) • UK (1) Notes: (1) ThinkPad protection offerings are available in these countries. (5) Courier collect offerings are only valid in Ireland for 30 miles round Dublin city Centre. Outside this area TPP will be performed via Customer Carry In to the repair depot. Lenovo ThinkPlus warranty upgrade and ThinkPad protection (UPG) offerings for ThinkPad one-year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Part No. ID No.
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7732 7738 7742 7755 8914 8918 8930 8932 8942 8943 9450 9451 9455 9456 9460 9461 Lenovo ThinkPlus warranty upgrade and ThinkPad protection (UPG) offerings for ThinkPad three-year CCR base warranty machine types ThinkPlus ThinkPlus ThinkPlus Part No. ID No.
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Part No. ID No.
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ThinkPlus ThinkPlus ThinkPlus Part No. ID No.
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41K0409 41K0412 46D5023 46D5032 L569 L572 C655 L664 UPG UPG UPG UPG 1Yr 1Yr 1Yr 1Yr CCR CCR CCR CCR TO TO to TO 3Yr 4Yr 3Yr 3Yr OSR OSR OSR OSR NBD+TPP NBD+TPP NBD+HDD NBD+HDD+TPP Eligible machine types (all models) 0657 1846 2512 2714 2757 2884 7417 7732 8942 0658 1858 2527 2722 2764 2887 7443 7738 8943 0672 2081 2529 2731 2777 4058 7445 7742 9450 0673 2242 2530 2732 2782 6465 7448 7755 9451 1829 2261 2681 2738 2784 6470 7454 8914 9455 1834 2386 2684 2743 2801 6471 7465 8918 9456 1843 2388 2
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ThinkPad products with a one-year CCR base warranty Unless otherwise noted these offerings are only available during normal country office hours, excluding public and national holidays. • Customer carry-in offerings – One year, customer carry-in repair service including HDD. This offering is valid from the purchase date of the ThinkPlus, runs and ends concurrently with the warranty period of the machine type. – One year, customer carry-in repair service including TPP.
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– Three years, courier collect service. This offering is valid from the purchase date of the ThinkPlus, runs concurrently with the warranty period of the machine type, and for an additional 24 months after the warranty period expires. – Three years, courier collect service including HDD. This offering is valid from the purchase date of the ThinkPlus, runs concurrently with the warranty period of the machine type, and for an additional 24 months after the warranty period expires.
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period of the machine type, and for an additional 36 months after the warranty period expires. – Four years, on-site repair service with a NBD response target including HDD. This offering is valid from the purchase date of the ThinkPlus, runs concurrently with warranty period of the machine type, and for an additional 36 months after the warranty period expires. – Four years, on-site repair service with a NBD response target including TPP.
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– Three years, courier collect service. This offering is valid from the purchase date of the ThinkPlus, runs and ends concurrently with the warranty period of the machine type. – Three years, courier collect service including HDD. This offering is valid from the purchase date of the ThinkPlus, runs and ends concurrently with the warranty period of the machine type. – Three years, courier collect service including TPP.
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– – – – – – with warranty period of the machine type, and for an additional 12 months after the warranty period expires. Four years, on-site repair service with a NBD response target including TPP. This offering is valid from the purchase date of the ThinkPlus, runs concurrently with warranty period of the machine type, and for an additional 12 months after the warranty period expires. Four years, on-site repair service with a NBD response target including HDD and TPP.
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– Four years courier collect service including HDD. This offering is valid from the purchase date of the ThinkPlus, runs and ends concurrently with the warranty period of the machine type. – Four years, courier collect service including TPP. This offering is valid from the purchase date of the ThinkPlus, runs and ends concurrently with the warranty period of the machine type. – Four years, courier collect service including HDD and TPP.
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CRU activities Lenovo provides CRUs to you for replacement by you. You must return all defective CRUs to Lenovo within 30 days of receiving your replacement CRU. You are responsible for downloading designated machine code and other updates from a Lenovo internet web site or from other electronic media, and following the instructions that Lenovo provides. If appropriate CRUs may be provided to you under all service types.
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from the customers control or presence, any or all HDDs or SSDs can be removed and retained by the customer or his appointed representative. ThinkPad Protection Lenovo will perform problem determination remotely. You are requested to work with Lenovo during problem determination and to perform those activities that Lenovo may request. The problem determination aim is to identify the accidental damage to your Lenovo machine and confirm that the damage is covered by your ThinkPad Protection offering.
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The maximum total claim limit under these types of offerings shall be up to, but not more than, the replacement cost of the equipment. The total claim limit shall include all claims made under these types of offerings during the period of cover. Replacement cost will be the cost of same or similar specification equipment as the equipment originally purchased from Lenovo.
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• Poland • Portugal • Romania • Russia(3) • Slovakia • Slovenia(4) • South Africa • Spain • Sweden • Switzerland • Turkey • United Kingdom (5) Notes: (1) Bulgaria is limited to the capital Sofia for on-site service. (2) Excluding DOM/TOM and all other French overseas territories and dependencies. (3) Russia is limited to 100km radius from the centre of Moscow for on-site service. (4) Slovenia is limited to 50 km radius of Ljubljana for on-site service. (5) Mainland U.K. only for on-site service.