Lenovo 3000 V200 Service and Troubleshooting Guide
Lenovo 3000 V200 Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 47. v Regulatory Notice included in the package with this publication. First Edition (March 2007) © Copyright Lenovo 2007. All rights reserved. U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS.
Contents Read first . . . . . . . . . . . . . v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the Lenovo Care button . . . . . . . . . . . . . . 2 Chapter 2. Caring for your computer . . Important tips . . . . . . . . . . . Be careful about where and how you work Be gentle with your computer . . . . Carry your computer properly . . . . Handle storage media and drives properly Take care in setting passwords . . . .
iv Lenovo 3000 V200 Service and Troubleshooting Guide
Read first When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time. Your computer generates some heat during normal operation.
Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.
Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
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Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo™. This Service and Troubleshooting Guide provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer.
Finding information Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally, and even when it is not. Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your computer or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from your body or clothing to the computer, it poses the same risk of a computer malfunction. Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic charge above a certain limit, however, can increase the risk of ESD.
Caring for your computer v When installing your hard disk, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.
Caring for your computer Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5.
Caring for your computer v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Chapter 2.
Caring for your computer 8 Lenovo 3000 V200 Service and Troubleshooting Guide
Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems . . . Troubleshooting . . . . . Error messages . . . . Errors without messages . A password problem . . Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 11 11 11 15 16 16 Sleep or hibernation problems . . . Computer screen problems . . . . Battery problems . . . . . . . A hard disk drive problem . . . . A startup problem . . . . . . .
Solving computer problems Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see “This guide and other publications” on page 1. What safety precautions should I follow when using my computer? See the separate Safety and Warranty Guide for detailed information about safety.
Solving computer problems Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 39. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2.
Solving computer problems 12 Code Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run BIOS Setup Utility. Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard not working. 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing keyboard controller.
Solving computer problems Code Message Description 0280 Previous boot incomplete - Default configuration used Previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup Utility. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On systems with control of wait states, improper BIOS Setup Utility settings can also terminate POST and cause this error on the next boot.
Solving computer problems Code Message Description N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory. N/A Invalid System Configuration Data Problem with NVRAM (CMOS) data. N/A I/O device IRQ conflict I/O device IRQ conflict error.
Solving computer problems Errors without messages Problem: When I turn on the computer, nothing appears on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer; then turn it on again, and listen again. If you are using an external monitor, see “Computer screen problems” on page 18. Solution: If a user password is set, press any key to display the user password prompt; then type the correct password and press Enter.
Solving computer problems A password problem Problem: I forgot my password. Solution: v If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. v If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
Solving computer problems Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 44. If the battery is charged and the temperature is within range, have the computer serviced. Problem: The critical low-battery error message appears, and the computer immediately turns off.
Solving computer problems Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. v If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+F11 to make the screen brighter.
Solving computer problems Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: 1. Right-click on the desktop, and click Personalize. 2. Click Display Settings and check whether the screen resolution and color quality are correctly set. 3. Click Advanced Settings. 4. Click the Adapter tab. 5.
Solving computer problems Problem: A message, “Unable to create overlay window,” appears when you try to start DVD playback. -orYou get poor or no playback while running video playback, DVD playback, or game applications. Solution: Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the color depth.
Solving computer problems A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the Boot Sequence correctly. A startup problem Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem.
Solving computer problems Problem: The computer does not start from a device you want. Solution: See the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the ″Boot priority order″ list.
Chapter 4. Recovery options Using Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. Turn off your computer. 2. Press the Lenovo Care button to turn on the computer and immediately enter the Rescue and Recovery workspace. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and restore your files, folders, or backups. v Configure your computer and passwords.
Recovery options Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer for at least 5 seconds. 3. Select the On position of the wireless radio switch on your computer.
Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using an ExpressCard, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3.
Replacing the battery 5. Install a fully charged battery 1 . 1 6. Slide the battery latch to the locked position 2 . 2 2 7. Turn the computer over again. Connect the ac adapter and cables to the computer. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity.
Upgrading the hard disk drive Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not included on an optional hard disk drive. Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks.
Upgrading the hard disk drive 5. Disconnect the hard disk drive and remove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the hard disk drive bay 1 , then firmly install it.
Upgrading the hard disk drive 7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster.
Replacing memory 2. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 . 2 1 1 6. If the SO-DIMM is already installed in the memory slot, remove it to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use. 7.
Replacing memory 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . 2 1 2 1 9. Push the SO-DIMM down until it snaps into place. 10. Make sure that the memory module is firmly fixed in the slot and does not move easily. 11. Reinstall the cover of the memory slot by aligning the front side of the cover first 1 , and closing the cover 2 .
Replacing memory 12. Reinstall the battery. 13. Turn the computer over again, and reconnect the ac adapter and cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Utility screen opens. The ″Memory″ item shows the amount of memory you can utilize.
Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
Getting help and service operation, visit the Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.
Getting help and service 36 Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 Canada 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 Chile 800-224-488 188-800-442-488 (Toll free) (Spanish) China (Hong Kong S.A.R.) Notebooks: 852-2516-3919 Desktops: 800-938-008 China (Macau S.A.R.
Getting help and service Country or Region Telephone Number Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1800-425-6666 or +91-80-2678-8970 (English) Indonesia 001-803-606-282 (English/Bahasa (Indonesia)) Ireland 01-815-9202 (30 day up and running support) 01-881-1444 (warranty service and support) (English) Israel +972-3-531-3900 - Givat Shmuel Service Center (Hebrew, English) Italy 02-7031-6101 (30 day up and running support) 39-800-820094 (w
Getting help and service 38 Country or Region Telephone Number Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation +7-495-7558800 (Russian) Singapore 800-6011-343 (English) Slovakia +421-2-4954-5555 Slovenia +386-1-4796-699 Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +94-11-249-3523 (English) Sweden 08-477-4420 (30 day up and running support) 077-117-1040 (warranty service and support) (Swedish) Switzerland 058-333-0900 (30
Appendix A. Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.
may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center. 3.
Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the customer. There are two types of CRUs: internal and external. External CRUs are easy to install, whereas internal CRUs require some technical skills and in some cases might require tools such as a screwdriver. However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs.
v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page 35. Note: Only use computer parts provided by Lenovo.
Appendix C. Features and specifications For details about each part and its function of your computer, see “About your computer″ in online Access Help. Features Processor v See the system properties of you computer. You can do this as follows: Click Start, right-click Computer; then from the pull down menu select Properties. Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) II Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology: v Size: 12.
Features v RJ45 Ethernet connector v IEEE1394 connector ExpressCard slot v ExpressCard Optical drive v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model. Wireless features v Integrated wireless LAN v Bluetooth (on some models) v Wireless radio switch Digital media reader v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutre Card, Memory Stick Pro) digital media slot Specifications Size v Width: 305 mm v Depth: 227 mm v Height: 31.7 to 32.
Specifications Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 11.1 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power remaining, see Power Meter on the task tray. Appendix C.
Specifications 46 Lenovo 3000 V200 Service and Troubleshooting Guide
Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors. Japanese VCCI Class B statement EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE).
IBM Lotus Software Offer About the offer: As a qualifying purchaser of a Lenovo notebook computer, you are receiving a single, limited license for the Lotus Notes® “standalone” client. This license entitles you to install and use this software on your new Lenovo notebook computer using one of the following options: v Media for this software is not included in this offer.
To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo notebook computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery. –In U. S. Or Canada: Call 800-690-3899 –In Latin American Countries: Via the Internet: http://smartsuite.modusmedia.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus Domino Lotus Notes Notes SmartSuite Passport Advantage Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
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Index A Access Help H 1, 23, 41 B battery problems 20 replacing 25 Be careful about using your computer 3 Be gentle with your computer 4 C caring for your computer 3 carrying the computer 4 cleaning computer cover 6 computer display 6 keyboard 6 computer cover cleaning 6 computer display cleaning 6 computer screen problems 18 Customer Replaceable Unit (CRU) parts list 41 Customer Support Center 33 D diagnosing problems 11 drives handling 4 15 important tips 3 International Warranty Service K keyboar
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Part Number: 42W9087 Printed in China (1P) P/N: 42W9087
