L14 Gen 2 and L15 Gen 2 User Guide
Read this first Before using this documentation and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Setup Guide • Generic Safety and Compliance Notices First Edition (December 2020) © Copyright Lenovo 2020. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS35F-05925.
Contents Discover your Lenovo notebook. . . . . iii Chapter 1. Meet your computer . . . . . 1 Front view . . . . . . Side view . . . . . . Bottom view . . . . . Specifications . . . . USB specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4 6 6 6 Chapter 2. Get started with your computer . . . . . . . . . . . . . . . . . 9 Access networks . . . . . . . . . . . . Connect to Wi-Fi networks. . . . . . .
54 55 Appendix B. Compliance information . . . . . . . . . . . . . . . 61 Appendix A. Accessibility and ergonomic information . . . . . . . . 57 Appendix C. Notices and trademarks . . . . . . . . . . . . . . . 65 Lenovo Customer Support Center . . . . . . Purchase additional services. . . . . . . . . .
Discover your Lenovo notebook Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product. • Depending on the model, some optional accessories, features, software programs, and user interface instructions might not be applicable to your computer. • Documentation content is subject to change without notice.
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Chapter 1.
L15 Gen 2 IR camera* / Camera* ThinkShutter (Camera cover)* Microphone Touch screen* TrackPoint® pointing stick Fingerprint reader* TrackPoint buttons Power button NFC* Trackpad * for selected models ThinkShutter Slide ThinkShutter to cover or uncover the camera lens. It is designed to protect your privacy.
Related topics • “Log in with your face ID (for selected models)” on page 28 • “Use the touch screen (for selected models)” on page 14 • “Log in with your fingerprint” on page 27 • “Use the TrackPoint pointing device” on page 12 • “Use the trackpad” on page 13 Chapter 1.
Side view Audio connector Security-lock slot Power connector Thunderbolt™ 4 connector (USB-C®) Nano-SIM-card tray* Ethernet connector Smart-card slot* microSD card slot * for selected models Related topics • “Lock the computer” on page 27 • “Charge the computer” on page 21 • “USB specifications” on page 6 • “Connect to the wired Ethernet” on page 9 • “Connect to a cellular network (for selected models)” on page 9 • “Use a smart card or microSD card (for selected models)” on page 23 4 L
Chapter 1.
Bottom view Speaker Specifications For detailed specifications of your computer, go to https://psref.lenovo.com. USB specifications Note: Depending on the model, some USB connectors might not be available on your computer.
Connector name Description Connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer. • USB 2.0 connector • USB 3.2 connector Gen 1 • Charge USB-C compatible devices with the output voltage and current of 5 V and 1.5 A. • Connect to an external display: – USB-C to VGA: up to 1920 x 1200 pixels, 60 Hz – USB-C to DP: up to 5120 x 3200 pixels, 60 Hz • USB-C (3.2 Gen 1) connector • USB-C (3.
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Chapter 2. Get started with your computer Access networks This section helps you connect to a wireless or wired network. Connect to Wi-Fi networks Click the network icon in the Windows® notification area, and then select a network for connection. Provide required information, if needed. Connect to the wired Ethernet Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable.
2. Locate the nano-SIM card slot and insert the nano-SIM card as shown. Note the orientation of the card and ensure that it is seated correctly. 3. Turn on the computer. 4. Click the network icon, and then select the cellular network icon information, if needed. from the list. Provide required Turn on the Airplane mode When the Airplane mode is enabled, all wireless features are disabled. 1. Click the action center icon in the Windows notification area. 2.
Enable / disable wireless Open / collapse notification center Answer incoming calls This function only works with some apps, such as Skype for Business 2016 and Microsoft Teams 1.0. By default, the function works with Skype for Business 2016. You can change the default setting on the Vantage app. Decline incoming calls This function only works with some apps, such as Skype for Business 2016 and Microsoft Teams 1.0. By default, the function works with Skype for Business 2016.
Go to beginning + Go to end + Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. Use the TrackPoint pointing device TrackPoint pointing stick Use your finger to apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves.
Replace the pointing-stick nonslip cap Note: Ensure that the new cap has grooves a . Use the trackpad You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. Use the trackpad Left-click zone Right-click zone Chapter 2.
Use the touch gestures Tap once to select or open an item. Tap twice quickly to display a shortcut menu. Two-finger zoom in or zoom out. Scroll through items. Open the task view to see all open windows. Show the desktop. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart. • Some gestures are not available if the last action was done from the TrackPoint pointing device. • Some gestures are only available when you are using certain apps.
Tap once to single click Tap and hold to right-click Zoom out Tap twice quickly to double-click Slide to scroll through items Zoom in Swipe from the right: open action center Swipe from the left: view all open windows Drag Swipe downwards shortly: show title bar Swipe downwards: close the current app Chapter 2.
Maintenance tips: • Turn off the computer before cleaning the touch screen. • Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the touch screen. Do not apply solvents to the cloth. • The touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic object on the screen, which might damage the touch panel or cause it to malfunction.
Change display settings 1. Right-click a blank area on the desktop and select Display settings. 2. Select the display that you want to configure. 3. Change display settings of your preference. You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display. You also can change the resolution and orientation. Chapter 2.
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Chapter 3. Explore your computer Lenovo apps This section provides introduction to the Vantage and Lenovo Quick Clean apps. The Vantage app The preinstalled Vantage app is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support. To access the Vantage app, type Vantage in the search box. Key features The Vantage app enables you to: • Know the device status easily and customize device settings.
• Quiet mode: the quietest fan noise • Balanced mode: balanced performance and fan noise • Performance mode: the highest performance and normal fan noise on ac power on battery power Do the following to select the preferred mode: 1. Click the battery status icon in the Windows notification area. 2. Move the slider to the left or right to select your preferred mode. Manage power Use the information in this section to achieve the best balance between performance and power efficiency.
Charge the computer Use ac power Notes: To maximize the life of the battery: • Use the battery until the charge is depleted and recharge the battery completely before using it. Once the battery is fully charged, it must discharge to 94% or lower before it will be allowed to recharge again. • The battery may optimize its full charge capacity based on your usage. After prolonged periods of limited use, full battery capacity may not be available until you discharge to as low as 20% and recharge completely.
Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers. Change the power settings For ENERGY STAR® compliant computers, the following power plan takes effect when your computer has been idle for a specified duration: • Turn off the display: After 10 minutes • Put the computer to sleep: After 10 minutes To reset the power plan: 1.
By using NFC, you can simply tap and connect your computer and another NFC-enabled device over a few centimeters or inches. To locate NFC areas on your computer, see “Front view” on page 1. Note: Ensure that the NFC card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected. Use a smart card or microSD card (for selected models) If your computer has a smart-card slot or microSD card slot, read the following information. Supported smart card Supported smart card specifications: 85.
Docking station You can use the following docking stations to extend the capacity of your computer: • ThinkPad Basic Docking Station • ThinkPad Pro Docking Station • ThinkPad Ultra Docking Station Side connectors of docking stations Figure 1. ThinkPad Basic Docking Station Figure 2. ThinkPad Pro Docking Station Figure 3. ThinkPad Ultra Docking Station 1. Audio connector 2. ac power connector 3. DisplayPort® connector 4. VGA connector 5. USB 2.0 connector 6. Always On USB 3.2 connector Gen 1 7.
1. Connect the docking station to ac power. 2. Disconnect the cables and devices from the left side of the computer. 3. Turn the system lock key to the unlocked position ( ). 4. Align the top-left corner of the computer with the guide post of the docking station. Attach your computer to the docking station as shown 1 until you hear a click. Slide the latch in the direction as shown 2 . 5. Check the docking status indicator. The docking status indicator turns on when the computer is successfully docked.
Detach a docking station Note: ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and install a system lock, skip step 1 in the following instruction. 1. Turn the system lock key to the unlocked position ( ). 2. Slide the latch in the direction as shown 1 to release the computer, and then grasp both sides of the computer to remove it 2 . Connect multiple external displays You can connect multiple external displays to a supported docking station.
Chapter 4. Secure your computer and information Lock the computer Lock your computer to a desk, table, or other fixtures through a compatible security cable lock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com.
Log in with your face ID (for selected models) Create your face ID and unlock your computer by scanning your face: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options. 2. Locate the Password section and click Add to create a password. 3. Locate the Windows Hello Face section and click Set up under Face Recognition. Then, click Get Started. The camera preview starts. 4. Follow the on-screen instructions to create a Personal Identification Number (PIN) and complete the setup. 5.
System management password The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface. You can enable the system management password to have the same authority as the supervisor password to control security-related features.
What to do if you forget your power-on password If you forget your power-on password, do the following to remove the power-on password: • If you have set a supervisor password or a system management password and remember it: 1. Restart the computer. When the logo screen is displayed, immediately press F1. 2. Type the supervisor password or the system management password to enter the UEFI BIOS menu. 3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys. 4.
When you start the computer again, you can use your fingerprints to log in to the computer without entering your Windows password, power-on password, or hard disk password. To change settings, press F1 to enter the UEFI BIOS menu, and then select Security ➙ Fingerprint. Attention: If you always use your fingerprint to log in to the computer, you might forget your passwords. Write down your passwords, and keep them in a safe place. Chapter 4.
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Chapter 5. Configure advanced settings UEFI BIOS UEFI BIOS is the first program that the computer runs. When the computer turns on, UEFI BIOS performs a self test to make sure that various devices in the computer are functioning. Enter the UEFI BIOS menu Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Download and install the latest UEFI BIOS update package by one of the following methods: • Open the Vantage app to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. • Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen instructions to download and install the latest UEFI BIOS update package.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. To know more about recovery information, visit Knowledge Base of your computer at https:// pcsupport.lenovo.com. Create and use a recovery USB device It is recommended that you create a recovery USB drive as early as possible as a backup for the Windows recovery programs.
• For computer models that are installed with a hybrid solid-state drive (with Intel Optane memory), ensure that you do not install the operating system into Optane memory. 1. If you are using the Windows BitLocker Drive Encryption feature and your computer has a Trusted Platform Module, ensure that you have disabled the feature. 2. Ensure that the security chip is set to Active. a. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. b.
Chapter 6. CRU replacement Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. The computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost. • Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level.
3. Click Change settings that are currently unavailable at the top. 4. If prompted by User Account Control (UAC), click Yes. 5. Clear the Turn on fast startup check box, and then click Save changes. To disable the built-in battery: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS menu. 2. Select Config ➙ Power. The Power submenu is displayed. 3. Select Disable Built-in Battery and press Enter. 4. Select Yes in the Setup Confirmation window.
Removal procedure Installation procedure Troubleshooting If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices and print the following instructions. Chapter 6.
Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged. For access, do the following: 1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37. 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Base cover assembly” on page 38.
Removal procedure Note: A Mylar film might cover the wireless WAN card. To access the wireless WAN card, peel off the film first. Hard disk drive assembly (for selected models) Prerequisite Before you start, read Generic Safety and Compliance Notices and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
Removal procedure M.2 solid-state drive (for models with hard disk drive) Prerequisite Before you start, read Generic Safety and Compliance Notices and print the following instructions.
• If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install Windows 10 and drivers” on page 35. • If your computer is installed with a hybrid solid-state drive (with Intel Optane memory), go to https:// support.lenovo.com/docs/tg_ssd to know the details on how to replace it. The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.
Attention: • If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install Windows 10 and drivers” on page 35. • If your computer is installed with a hybrid solid-state drive (with Intel Optane memory), go to https:// support.lenovo.com/docs/tg_ssd to know the details on how to replace it. The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
For access, do the following: 1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37. 2. Turn off the computer and disconnect the computer from ac power and all connected cables. Removal procedure Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved. 1.
4. Put the keyboard on the palm rest as shown and detach the connectors. Then, remove the keyboard. Installation procedure Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved. 1. Attach the connectors and turn over the keyboard.
2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. 3. Slide the keyboard in the direction as shown. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn over the computer. Tighten the screws to secure the keyboard. Chapter 6.
5. Connect the ac power adapter and all disconnected cables to the computer. USB and audio board (for L14 Gen 2 only) Prerequisite Before you start, read Generic Safety and Compliance Notices and print the following instructions. Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged. For access, do the following: 1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37. 2.
Chapter 7. Help and support Frequently asked questions How do I access Control Panel? • Open the Start menu and click Windows System ➙ Control Panel. • Use Windows Search. How do I turn off my computer? Open the Start menu and click How do I partition my storage drive? https://support.lenovo.com/solutions/ht503851 Power. Then, click Shut down. 1. Press and hold the power button until the computer turns off. Then, restart the computer. 2.
Error messages If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 54. Message Solution 0190: Critical low-battery error The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries. 0191: System Security - Invalid remote change requested The system configuration change has failed.
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology: 1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code. 2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press Fn on your computer to emit the beep again.
Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems. Resources How to access? Use the Vantage app to: • Configure device settings. • Download and install UEFI BIOS, drivers, and firmware updates. • Secure your computer from outside threats. • Diagnose hardware problems. Type Vantage in the search box. • Check the computer warranty status. • Access User Guide and helpful articles.
• In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10. • In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro. The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine.
Lenovo Customer Support Center During the warranty period, you can call Lenovo Customer Support Center for help. Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist for the latest phone numbers. Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
Purchase additional services During and after the warranty period, you can purchase additional services from Lenovo at https:// www.lenovo.com/services. Service availability and service name might vary by country or region. Chapter 7.
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Appendix A. Accessibility and ergonomic information This chapter provides information about accessibility and ergonomics. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: https://www.
keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a result, those items are more distinct and easier to identify. • Personalized keyboard Adjust keyboard settings to make your keyboard easier to use.
– Change the size of all the items on your screen. 1. Right-click a blank area on the desktop and then click Display settings ➙ Display. 2. Change the item size by following the on-screen instructions. For some applications, your configuration might not take effect until you sign out and then sign in again. – Change the size of the items on a Web page. Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (–) to reduce the text size.
Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the brightness control keys to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Appendix B. Compliance information Note: For more compliance information, refer to Generic Safety and Compliance Notices and Regulatory Notice at https://pcsupport.lenovo.com.
The latest compliance information is available at: https://www.lenovo.com/compliance Locate the UltraConnect wireless antennas Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication wherever you are.
• • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
• Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F) Regulatory labels Depending on your country or region, you can find the government-required regulatory information through one of the following methods: • On a physical label attached to the outside of your computer shipping carton • On a physical label attached to your computer • Through an electronic-label screen (E-label screen) preinstalled on your computer To access the E-label screen, restart the computer.
Appendix C. Notices and trademarks Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary.
