P1 and X1 Extreme User Guide
Read this first Before using this information and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide • Setup Guide • Appendix B “Important safety information” on page 103 Lenovo makes constant improvement on the documentation of your computer, including this User Guide. To get all the latest documents, go to: https://support.lenovo.com First Edition (August 2018) © Copyright Lenovo 2018.
Contents Chapter 1. Product overview . . . . . . 1 Computer controls, connectors, and indicators Front view . . . . . . . . . . . . . Left-side view . . . . . . . . . . . . Right-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Status indicators . . . . . . . . . . Important product information . . . . . . . Machine type and model information. . . FCC ID and IC Certification information . . Labels for the Windows operating systems Computer features. . . . . . . . . . . .
Wireless-LAN problem . . . . . Bluetooth problem . . . . . . . ThinkPad pointing device problems Keyboard problems . . . . . . Computer screen problems . . . External monitor problems . . . . Audio problems . . . . . . . . Battery problems . . . . . . . Power button problem . . . . . Boot problems . . . . . . . . Software problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 77 77 77 78 80 81 82 83 83 83 Chapter 8.
Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . . 124 Recycling information for China . . . . . . . . 124 Appendix E. Restriction of Hazardous Substances (RoHS) Directive of countries and regions . . . . . . . . 125 © Copyright Lenovo 2018 Appendix F. ENERGY STAR model information . . . . . . . . . . . . . . . 129 Appendix G. Notices. . . . . . . . . . 131 Appendix H. Trademarks . . . . . . .
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Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer.
7 Trackpad 8 TrackPoint buttons 9 TrackPoint® pointing stick 10 Multi-touch screen (available on some models) 1 ThinkShutter (available on some models) You can use ThinkShutter to cover (slide to the right) or unveil (slide to the left) the camera lens. 2 Conventional camera (available on some models) The camera enables you to take pictures or hold a video conference. See “Using the cameras” on page 27.
Left-side view 1 Power connector 2 USB-C™ connectors (Thunderbolt™ 3 compatible) 3 HDMI™ connector 4 Mini Ethernet connector 5 Audio connector 1 Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery. 2 USB-C connectors (Thunderbolt 3 compatible) The USB-C connectors on your computer support both the USB Type-C™ standard and the Thunderbolt 3 technology.
Right-side view 1 Smart-card slot (available on some models) 2 Media-card slot 3 USB 3.1 connector Gen 1 4 Always On USB 3.1 connector Gen 1 5 Security-lock slot 1 Smart-card slot (available on some models) You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). See “Using a media card or a smart card” on page 27.
Bottom view 1 Emergency-reset hole 1 2 Speakers Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter. Then, insert a straightened paper clip into the emergency-reset hole to reset the computer. 2 Speakers Your computer is equipped with a pair of stereo speakers. Status indicators This topic provides information about locating and identifying the various status indicators on your computer. Chapter 1.
Note: Depending on the model, your computer might look different from the following illustrations.
1 Camera indicator When this indicator is on, the camera is in use. 2 4 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode. • Blinks rapidly: The computer is entering sleep or hibernation mode.
The following illustration shows where to find the machine type and model information of your computer. FCC ID and IC Certification information You can find the FCC and IC Certification information through one of the following methods: • Through an electronic-label screen (E-label screen) preinstalled on your computer. To view the E-label screen, see “Regulatory labels” on page 115. • On a physical label attached to the outside of your computer shipping carton.
There are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation. In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights.
• Fingerprint reader • Password • Security-lock slot • ThinkShutter (available on some models) • Trusted Platform Module (TPM) (available on some models) Wireless features • Wireless LAN and Bluetooth Others • Camera (available on some models) • Microphones Computer specifications Size • Length: 361.8 mm (14.2 inches) • Width: 245.7 mm (9.7 inches) • Thickness: 18.4 mm to 18.7 mm (0.
If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Attention: • Keep electrical appliances such as electric fans, radio, air conditioners, and microwave ovens away from the computer. The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive. • Do not place any beverages on top of or beside the computer or other attached devices.
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Chapter 2. Using your computer This chapter provides information to help you use the various features provided by your computer. Frequently asked questions This topic provides a few tips to help you optimize the use of your ThinkPad notebook computers. Can I get my user guide in another language? To download the user guide in another language, go to https://support.lenovo.com. Then follow the instructions on the screen.
I have been using the computer for some time already, and is getting slower. What should I do? • Follow the “General tips for preventing problems” on page 71. • Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems” on page 71. • Check for recovery solutions in Chapter 8 “Recovery information” on page 85. Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary.
Touch gesture (touch models only) Description Touch: Move two fingers closer together. Mouse action: Press the Ctrl key while scrolling the mouse wheel backward. Function: Zoom out. Touch: Move two fingers farther apart. Mouse action: Press the Ctrl key while scrolling the mouse wheel forward. Function: Zoom in. Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions.
• Regularly calibrate the accuracy of the finger input to avoid a discrepancy. Tips on cleaning the multi-touch screen • Turn off the computer before cleaning the multi-touch screen. • Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi-touch screen. Do not apply solvents to the cloth. • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen.
• Brighten the computer display. • Manage external displays. • Enable or disable the built-in wireless features. • Open the Settings window. • Enable or disable the built-in Bluetooth features. • Open a keyboard setting page. • Invoke the function defined by yourself. To define or change the action for the F12 key: 1. Open Lenovo Vantage. See “Accessing Lenovo programs” on page 11. 2. Click Hardware Settings and then click Input. 3.
Note: Depending on the model, your TrackPoint pointing device and the trackpad might look different from the illustration in this topic. By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 21. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick 1 to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard.
To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone 1 to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. • Right-click Press the right-click zone 2 to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action.
• Some gestures are only available when you are using certain apps. • Depending on the model, the trackpad on your computer might look different from the illustrations in this topic. Tap Two-finger tap Tap anywhere on the trackpad with one finger to select or open an item. Tap anywhere on the trackpad with two fingers to display a shortcut menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad and move them in the vertical or horizontal direction.
Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically. Your computer comes with an ac power adapter and a power cord. • ac power adapter: Converts ac power for notebook computer use.
Click the battery icon to display the percentage of battery power remaining and change the power mode. The computer displays a warning message when the battery is low. Charge the battery When you find that the remaining battery power is low, charge your battery by connecting your computer to ac power. The battery is fully charged in about four to eight hours.
For more information, see the Windows help information system. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Sleep mode In sleep mode, your work is saved to memory, and then the storage drive and the computer display are turned off. When your computer wakes up, your work is restored within seconds.
Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card to help you establish wireless connections and monitor the connection status.
1. Do one of the following: • Press the Bluetooth-control key and turn on the Bluetooth feature. • Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices. Turn on the Bluetooth switch to enable the Bluetooth feature. 2. Right-click the data that you want to send. 3. Select Send to ➙ Bluetooth device. 4. Select a Bluetooth device, and then follow the instructions on the screen.
1. Go to Control Panel and view by Large icons. 2. Click SmartAudio. In the window displayed, click the Disable Headphone Limiter icon. Then follow the on-screen instructions. Using the cameras Your computer is equipped with a conventional camera and an infrared camera. Using the conventional camera To use the conventional camera to take pictures and record videos, open the Start menu and click Camera from the program list.
• Secure Digital eXtended-Capacity (SDXC) card • Secure Digital High-Capacity (SDHC) card Supported smart card type You can use smart cards for authentication, data storage, and application processing. Within large organizations, you might also use smart cards for strong security authentication of single sign-on (SSO). The smart-card reader on your computer only supports the smart card of the following specifications: • Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.
1. Click the triangular icon in the Windows notification area to show hidden icons. Then, right-click the Safely Remove Hardware and Eject Media icon. 2. Select the corresponding item to eject the card from the Windows operating system. 3. Press the card to eject it from your computer. 4. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed.
If you show programs using DirectDraw or Direct3D® in full-screen mode, only the main display shows the video output. Changing display settings 1. Right-click on the desktop and select Display settings. 2. Select the display that you want to configure. 3. Change display settings as you want. You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display.
2 LED indicator: The LED indicates the following status: • Charging status – Solid amber: charging – Solid green: fully charged • Battery power status – Blinking amber: battery power is less than 20% (charging recommended) – Off: no battery power (charging recommended) or battery power is more than 20% • Bluetooth pairing status – Green, blinking once every second: pairing – Green, blinking five times quickly in two seconds: paired – Green, blinking once: the top pen button is pressed or double pressed 3
Storing the pen The ThinkPad Pen Pro is delivered with a pen holder. To store the ThinkPad Pen Pro on the computer: 1. Insert the pen holder into the USB connector on the computer. 2. Insert the ThinkPad Pen Pro into the pen holder in any ways as shown. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
• If you intend to use your computer or wireless services (such as Internet and Bluetooth), check with the airline for restrictions and availability of services before boarding the airplane. If there are restrictions on the use of computers with wireless features on the airplane, you must abide by those restrictions. The Airplane mode is supported on the Windows 10 operating system. In the Airplane mode, all wireless features are disabled. To enable the Airplane mode, do the following: 1.
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Chapter 3. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen.
Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Change the item size by following the instructions on the screen.
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light.
• Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer.
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Chapter 4. Security This chapter provides information about how to protect your computer from unauthorized use. Using passwords This topic provides information about how to use the power-on password, supervisor password, and hard disk password. Passwords introduction You can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt.
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key.
Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The storage drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature. See “Setting the security chip” on page 43.
1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit.
Fingerprint reader indicator 1 Off: The fingerprint reader is not ready for tapping. 2 Solid white: The fingerprint reader is ready for tapping. 3 Amber, blinking: The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, manually create a connection by doing the following: 1. Turn off and then turn on the computer. 2.
• The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is different from the one when you enrolled your fingerprint. • Your finger is wet. • Your finger that you are currently using has not been enrolled before.
Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, see the help system that comes with the program. Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription.
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Chapter 5. Advanced configuration This chapter provides information to help you further configure the computer: Installing the Windows 10 operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a Windows 10 operating system. Before you start, print these instructions. Attention: • It is recommended that you update your operating system through official channels. Any unofficial update might cause security risks.
Country or region Code Country or region Code Italy IT United States US Japan JP Installing device drivers Device drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware.
Using the ThinkPad Setup program The ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS. Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer.
2. Turn on the computer. When the logo screen is displayed, press the F12 key. 3. Select the device that you want the computer to start from. Then press Enter. Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found. Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs.
• CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (Internal LAN) • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
Description: Select network stack priority for UEFI PXE boot. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first, when IPv6 and IPv4 stacks are both enabled. • Wireless Auto Disconnection Values: Disabled, Enabled Description: Enable or disable the wireless automatic disconnection function when the Ethernet cable is attached. If you select Enabled, the Wireless LAN function is automatically turned off when the Ethernet cable is connected.
Description: If you select Enabled, you can press (instead of press and hold) the Fn key to keep it in a pressed condition. Then press the desired function key. The action is equivalent to pressing the function key simultaneously with the Fn key. When you press the Fn key twice, the Fn key is locked in the pressed condition until you press the Fn key again. • F1–F12 as Primary Function Values: Disabled, Enabled Description: If you select Enabled, pressing the function keys directly inputs F1–F12.
– Scheme for AC Values: Maximize Performance, Balanced Description: – Maximize Performance: Reduce CPU throttling. – Balanced: Balance sound, temperature, and performance. – Scheme for Battery Values: Maximize Performance, Balanced Description: – Balanced: Balance sound, temperature, and performance. – Maximize Performance: Reduce CPU throttling.
Note: If a hard disk password has been set, you cannot change this setting until you delete the hard disk password. • Intel (R) Rapid Storage Technology Description: Enter Intel (R) Rapid Storage Technology Configuration Utility to manage volumes on Intel (R) RAID Controller. Thunderbolt(TM) 3 • Thunderbolt BIOS Assist Mode Values: Disabled, Enabled Description: Enable or disable Thunderbolt BIOS Assist mode. If you select Enabled, Thunderbolt ports are controlled by BIOS instead of OS.
Intel AMT • Intel (R) AMT Control Values: Disabled, Enabled, Permanently Disabled Description: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection. Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window.
Values: Disabled, Enabled Description: When this option is enabled, a password prompt is displayed when the computer is turned on or resumed from hibernation mode by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. • Password at Restart Values: Disabled, Enabled Description: When this option is enabled, a password prompt is displayed when you restart the computer.
Description: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High. • Reset Fingerprint Data Value: Enter Description: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state. As a result, any power-on security features previously enabled will not work until they are re-enabled in the fingerprint software.
• Windows UEFI Firmware Update Values: Enabled, Disabled Description: Enable or disable the Windows UEFI Firmware Update feature. Select Enabled to allow Windows UEFI Firmware Update. If you select Disabled, BIOS will skip Windows UEFI Firmware Update. Memory Protection • Execution Prevention Values: Disabled, Enabled Description: Some computer viruses and worms cause memory buffers to overflow. By enabling this option, you can protect your computer against attacks from such viruses and worms.
• Fingerprint Reader • Thunderbolt(TM) 3 • Touch Panel Internal Device Access • Bottom Cover Tamper Detection Values: Disabled, Enabled Description: When this option is enabled, supervisor password is required when a bottom cover tamper is detected. This option is not functional until a supervisor password is set. • Internal Storage Tamper Detection Values: Disabled, Enabled Description: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected.
Description: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates. Intel (R) SGX • Intel (R) SGX Control Values: Disabled, Enabled, Software Controlled Description: Enable or disable the Intel Software Guard Extensions (SGX) function. If you select Software Controlled, SGX will be controlled by SGX application for UEFI boot operating system. • Owner EPOCH Change Description: Change Owner EPOCH to a random value.
• Option Key Display Values: Disabled, Enabled Description: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST. • Boot Device List F12 Option Values: Disabled, Enabled Description: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on. • Boot Order Lock Values: Disabled, Enabled Description: Enable this option to lock the boot device priority order.
of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board. This specification documents the standards for getting access to this BIOS information. Preboot eXecution Environment The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the computer to start from a server. Your computer supports the personal computer functions that PXE requires.
1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Startup ➙ Network Boot. The boot device list is displayed. 3. Select a boot device to make it as the top boot priority. 4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings.
Chapter 6. Configuring RAID This chapter provides information about storage drive requirements for Redundant Array of Independent Disks (RAID) levels, and instructions on how to configure RAID for your computer. An Introduction to RAID RAID is a technology that provides increased storage functions and reliability through redundancy. When a group of independent physical storage drives is set up to use RAID technology, they are in a RAID array.
Entering the Intel RST configuration utility To enter the Intel RST configuration utility, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Storage ➙ Intel (R) Rapid Storage Technology and then press Enter to open the Intel (R) Rapid Storage Technology window. The following options are displayed after you enter the Intel RST configuration utility: • Create RAID Volume: This option is used to create a RAID volume.
4. Press F10 to save changes and exit. Deleting RAID volumes This topic provides instructions on how to use the Intel RST configuration utility to delete RAID volumes. Attention: All the existing data stored on the selected drives will be erased after you delete RAID volumes. To delete a RAID volume, do the following: 1. Enter the Intel RST configuration utility. See “Entering the Intel RST configuration utility” on page 67. 2.
3. Select Rebuild and press Enter to open the Rebuild Volume window. 4. Select the drive that you want to rebuild and press Enter to initiate the rebuild process. After you initiate the rebuild process, the Intel (R) Rapid Storage Technology window is displayed. The RAID 1 volume under rebuilding is displayed under RAID Volumes with a Rebuilding mark. 5. Wait a few minutes. When the rebuild process finishes successfully, the Rebuilding mark is changed to the Normal mark. 6.
Chapter 7. Troubleshooting computer problems This chapter provides information about what to do if you experience a problem with your computer. General tips for preventing problems This topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis. • Use a disk defragment tool regularly on your storage drive to improve data seek and read times. • To free up disk space, uninstall unused programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at: https://support.lenovo.com For additional information, see the help system of the program. Troubleshooting If your computer has an error, it typically displays a message or an error code, or makes a beep when you turn it on.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced.
• Message: Fan error Solution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor has a problem. Shut down the computer immediately and have the computer serviced. • Message: Bottom Cover Tamper Detection Error Solution: The Bottom Cover Tamper Switch is not working. Have the computer serviced. • Message: Error: The non-volatile system UEFI variable storage is nearly full.
Error codes 0001: Reset error (platform reset not de-asserted) Solutions 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources. 2. Replace the system board (service provider only).
5. Run diagnostic programs. See “Diagnosing problems” on page 71. Ethernet problems • Problem: My computer cannot connect to the network. Solution: Ensure that: – The cable is installed correctly. The network cable must be securely connected both to the mini Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 m (328 ft).
Wireless-LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Ensure that: • The Airplane mode is off. • Your wireless-LAN driver is the latest version. • Your computer is within the range of a wireless access point. • The wireless radio is enabled. Bluetooth problem Note: Check your connection anytime and ensure that no other Bluetooth-enabled device is searching for the device to which you want to connect.
If the problem persists, ensure that the correct device driver is installed by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Click the Hardware tab. In the Device Properties section, ensure that you see this message: Device status: This device is working properly. If keys on the keyboard still do not work, have the computer serviced.
Solution: If you have modified a partition on your storage drive by using partition software, information about that partition, or the master boot record might have been destroyed. Do the following to try to solve the problem: 1. Turn off the computer, and then turn it on again. 2. If you still see only the cursor on the screen, do the following: – If you have used partition software, examine the partition on the storage drive by using the software, and recover the partition if required.
10. Clear the Show compatible hardware check box. 11. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 12. After updating the driver, click Close. • Problem: Incorrect characters are displayed on the screen. Solution: Ensure that you install the operating system and program correctly. If the problem persists, have the computer serviced.
7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Ensure that you follow the correct procedure when installing the operating system and program. If they are installed and configured correctly, but the problem still persists, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function. See “Using an external display” on page 29.
• Problem: I cannot move the volume slider or balance slider. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed. • Problem: The volume sliders do not stay in place when some audio programs are used. Solution: It is normal for the sliders to change position when certain sound programs are used. The programs are aware of the settings in the Volume Mixer window and are enabled to change the settings themselves.
If a quick charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. • Problem: The computer shuts down before the battery status icon shows that the battery is empty. Solution: Discharge and recharge the battery. • Problem: The computer operates after the battery status icon shows that the battery is empty. Solution: Discharge and recharge the battery. • Problem: The operating time for a fully charged battery is short.
• Other programs run properly on your computer. • The necessary device drivers are installed. • The program works when it is run on some other computer. If an error message is displayed while you are using the program, see the manuals or help system supplied with the program. If the program still does not run properly, contact your place of purchase or a service representative for help.
Chapter 8. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice. 1.
Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged. It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo.
Chapter 9. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Customer Replaceable Units Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. ThinkPad computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.
• Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: – Touch the static-protective package that contains the part to a metal expansion-slot cover for at least two seconds. – Touch the static-protective package that contains the part to other unpainted metal surface on the computer for at least two seconds.
4. Loosen the screws that secure the bottom cover. Slightly lift the the bottom cover with your finger as shown and remove the bottom cover. 5. Install the new bottom cover as shown and tighten the screws. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing a memory module Before you start, read Appendix B “Important safety information” on page 103 and print the following instructions.
Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might get damaged. To replace a memory module: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 88. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 88. 5.
8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the M.2 solid-state drive Before you start, read Appendix B “Important safety information” on page 103 and print the following instructions. Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for upgrade or repair. The M.
5. Remove the screw that secures the M.2 solid-state drive and remove the M.2 solid-state drive out of the slot. 6. Align the contact edge of the new M.2 solid-state drive with the key in the slot. Then carefully insert the new M.2 solid-state drive into the slot at an angle of about 20 degrees. Pivot the M.2 solid-state drive downward and install the screw. Note: If there is a film in the M.2 solid-state drive slot, remove the film before you install the new M.2 solid-state drive. 7.
Replacing the speaker assembly Before you start, read Appendix B “Important safety information” on page 103 and print the following instructions. To replace the speaker assembly: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 88. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3. Close the computer display and turn the computer over. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 88. 5.
6. Remove the speaker assembly. 7. Install the new speaker assembly in place.
8. Route the cables as shown and attach the connector of the speaker assembly. 9. Reinstall the bottom cover. 10. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read Appendix B “Important safety information” on page 103 and print the following instructions. DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance.
4. Remove the bottom cover. See “Replacing the bottom cover” on page 88. 5. Detach the connector and remove the coin-cell battery. 6. Install the new coin-cell battery and attach the connector. 7. Reinstall the bottom cover. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 58.
Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Downloading system updates Downloading updated software might resolve problems you experience with your computer.
and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at https://support.lenovo.com.
Telephone numbers For a list of the Lenovo Support phone numbers for your country or region, go to https:// pcsupport.lenovo.com/supportphonelist or refer to the Safety and Warranty Guide that comes with your computer. Note: Phone numbers are subject to change without notice. The latest phone numbers are available at https://pcsupport.lenovo.com/supportphonelist. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
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Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
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Appendix B. Important safety information Safety notices This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer. Customer safety is important. Our products are developed to be safe and effective.
Protect yourself from the heat generated by the ac power adapter. When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer.
Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode.
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged. • Signs of overheating, smoke, sparks, or fire. • Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. • A cracking, hissing, or popping sound, or strong odor that comes from the product.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.
Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Do not heat to more than 100°C (212°F). The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See https://www.dtsc.ca.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
Liquid crystal display (LCD) notice CAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.
Glass parts notice CAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.
Appendix C. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad P1 and X1 Extreme Compliance ID: TP00099A Machine types: 20MD, 20ME, 20MF, and 20MG The latest compliance information is available at: https://www.lenovo.
Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.
Mexico wireless-radio compliance information Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer.
Responsible Party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Phone Number: 919-294-5900 Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union conformity EU Contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia EMC Directive Statement: This product is in conformity with the protection requirements of EU Council EMC Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnet
Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden. Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EU Richtlinie 2014/30/EU, der EU Richtlinie 2014/53/EU Artikel 3.1b), für Geräte der Klasse B.
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Appendix D. WEEE and recycling statements of countries and regions This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.
WEEE information for Hungary Lenovo, as a producer, bears the cost incurred in connection with the fulfillment of Lenovo’s obligations under Hungary Law No. 197/2014 (VIII.1.) subsections (1)-(5) of section 12.
Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local.
contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions. Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation.
Appendix E. Restriction of Hazardous Substances (RoHS) Directive of countries and regions The latest environmental information about Lenovo products is available at: https://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2").
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Taiwan RoHS Appendix E.
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Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
3. Right-click your network adapter device, and click Properties. 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix G. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: https://support.lenovo.
Appendix H. Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks of Lenovo. Thunderbolt is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, and Cortana are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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