1e 4th Gen and Yoga 11e 4th Gen User Guide
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support First Edition (February 2017) © Copyright Lenovo 2017.
Contents Important safety information . . . . . . v Important information about using your computer . Conditions that require immediate action . . . . Service and upgrades . . . . . . . . . . . . Power cords and power adapters . . . . . . . Extension cords and related devices . . . . . . Plugs and outlets. . . . . . . . . . . . . . Power supply statement . . . . . . . . . . . External devices . . . . . . . . . . . . . . General battery notice . . . . . . . . . . . .
BIOS menu . . . . . . . . . . . . . . Using system management. . . . . . . . . . 52 60 Calling Lenovo . . . . . . . . . . . . . Purchasing additional services . . . . . . . . 94 95 Chapter 6. Troubleshooting computer problems . . . . . . . . . . . . . . . 63 Appendix A. Supplemental information about the Ubuntu operating system . . . . . . . . . . . 97 Appendix B. Regulatory information . . . . . . . . . . . . . . 99 General tips for preventing problems . . . .
Appendix E. ENERGY STAR model information . . . . . . . . . . . . . 113 Appendix F. Notices . . . . . . . . . 115 © Copyright Lenovo 2017 Appendix G. Trademarks . . . . . .
iv 11e 4th Gen and Yoga 11e 4th Gen User Guide
Important safety information Note: Read the important safety information first. Important information about using your computer Ensure that you follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause the computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Protect your computer and data when moving it. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Carry your computer carefully. • Use a quality carrying case that provides adequate cushioning and protection. • Do not pack your computer in a tightly packed suitcase or bag. • Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode.
• A cracking, hissing, or popping sound, or strong odor that comes from the product. • Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord, or power adapter. • The computer product, power cord, or power adapter has been exposed to water. • The product has been dropped or damaged in any way. • The product does not operate normally when you follow the operating instructions.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating.
Battery abuse or mishandling can cause overheat, liquid leakage, or an explosion. To avoid possible injury, do the following: • Do not open, dissemble, or service any battery. • Do not crush or puncture the battery. • Do not short-circuit the battery, or expose it to water or other liquids. • Keep the battery away from children. • Keep the battery away from fire. Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign materials on the battery leads.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
• Connect to properly wired outlets any equipment that will be attached to this product. • Whenever possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, battery, and all the cables before you open the device covers, unless instructed otherwise in the installation and configuration procedures.
Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification limits the computer’s maximum wide band true RMS output voltage to 150 mV.
xiv 11e 4th Gen and Yoga 11e 4th Gen User Guide
Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer. Front view Front view for ThinkPad 11e 4th Gen 1 1 Microphone 2 Camera status indicator 3 Camera 4 Speakers 5 System-status indicator 6 Touch pad Microphones The built-in microphones capture sound and voice when used with a program capable of handling audio.
5 System-status indicator The illuminated dot in the ThinkPad® logo functions as a system-status indicator. For more information, see “Status indicators” on page 5. 6 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard. The touch pad enables you to move the pointer, without the use of a conventional mouse. For more information, see “Using the touch pad” on page 26.
5 System-status indicator The illuminated dot in the ThinkPad® logo functions as a system-status indicator. For more information, see “Status indicators” on page 5. 6 Touch pad Your computer is equipped with a touch pad under the bottom edge of the keyboard. The touch pad enables you to move the pointer, without the use of a conventional mouse. For more information, see “Using the touch pad” on page 26. 7 Multi-touch screen The ThinkPad Yoga® 11e 4th Gen computer comes with a multi-touch screen.
1 Power button Press the power button to turn on the computer or put the computer into sleep mode. For information about how to turn off the computer, see “Frequently asked questions” on page 13. If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds. If the computer cannot be turned off, see “Computer stops responding” on page 64 for more information. You also can define what the power button does.
Bottom view 1 Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter first. Then insert a needle or a straightened paper clip into the emergency-reset hole to reset the computer. Rear view 1 Fan louvers The fan louvers and internal fan enable air to circulate in the computer and ensure proper cooling, especially the cooling of the microprocessor.
1 Fn Lock indicator This indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 24. 2 Speaker-mute indicator When this indicator is on, the speakers are muted. 3 Microphone-mute indicator When this indicator is on, the microphones are muted. 4 Camera status indicator When this indicator is on, the camera is in use.
• Blinks slowly: The computer is in sleep mode. 7 Wireless-status indicator The wireless-status indicator is located on the outer lid of the computer and it helps you identify the wireless status of your computer. • Solid green: The wireless features of the computer are on. • Off: The wireless features of the computer are off.
The content of this label differs depending on the wireless modules that come with your computer: For a preinstalled wireless module, this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement.
Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Notebook computer color Black Microprocessor To view the microprocessor information of your computer, right-click the Start button and then select System.
Wireless features • Bluetooth • Wireless LAN Others • Camera • Microphones Features for ThinkPad Yoga 11e 4th Gen only • Accelerometer (for mode detection: notebook mode, stand mode, tablet mode, or tent mode) • Multi-touch screen Computer specifications Size • Width: 300 mm (11.81 inches) • Depth: 210 mm (8.27 inches) • Height: – ThinkPad 11e 4th Gen: 22.30 mm (0.88 inches) – ThinkPad Yoga 11e 4th Gen: 22.90 mm (0.
• Storage: 5% to 95% at wet-bulb temperature 27°C (81°F) If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Attention: • Keep electrical appliances such as electric fans, radio, air conditioners, and microwave ovens away from the computer. The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive. • Do not place any beverages on top of or beside the computer or other attached devices.
Lenovo Companion Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are. Use Lenovo Companion to do the following: • Optimize your computer performance, monitor your computer health, and manage updates. • Access your user guide, check warranty status, and view accessories customized for your computer. • Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources.
Chapter 2. Using your computer This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
• Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 46. How do I attach an external display? • Refer to “Using an external display” on page 34. • With the Extend desktop function, you can display output on both the computer display and an external display. How do I attach or replace a device? Refer to the appropriate topic in Chapter 8 “Replacing devices” on page 81.
Using the ThinkPad Pen Pro The ThinkPad Pen Pro is battery-powered and used with one AAAA alkaline battery. To install a battery into the ThinkPad Pen Pro, unscrew and remove the end cap of the ThinkPad Pen Pro, insert the battery into the battery compartment with the negative polarity facing outward, and then tighten the end cap back into position. Note: Ensure that you install the battery in correct orientation with the negative polarity facing outward.
1. Insert the pen holder connector into an available USB connector on the computer. 2.
Operating modes Your computer features four operating modes: notebook mode, stand mode, tablet mode, and tent mode. You can switch between different modes according to your preference and working convenience. Note: Depending on the model, your computer might look different from the illustrations in this topic. Rotating the computer display This topic provides instructions on how to rotate the display of your computer properly.
Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. Notebook mode You can use the computer in the notebook mode in scenarios that require using a keyboard and a mouse, such as editing documents and writing e-mails. Attention: The angle between the front of the computer display and the keyboard for the notebook mode is at most 190 degrees.
Open the computer display slowly as shown in the following illustration. Your computer is now in the notebook mode. In the notebook mode, the keyboard, the touch pad is automatically enabled. Stand mode You can use your computer in the stand mode in scenarios that require limited interaction with the screen, such as viewing photos and playing videos. Attention: The angle between the front of the computer display and the keyboard for the stand mode is above 190 degrees and below 350 degrees.
1. Slowly rotate the display clockwise until the back of the display is facing the base cover. 2. Position your computer as shown. Your computer is now in the stand mode. In the stand mode, the keyboard, the touch pad is automatically disabled. However, you can control some functions of your computer through the special buttons and the multi-touch screen, without the use of the keyboard and the touch pad.
If your computer is in the stand mode, do the following to turn the computer from the stand mode into the tablet mode: 1. Position your computer as shown and slowly rotate the computer display clockwise. 2. Position your computer as shown. Your computer is now in the tablet mode. By default, the autorotate feature is enabled. In the tablet mode, the keyboard, the touch pad is automatically disabled.
Note: The degrees refer to the angle degrees between the computer display and the keyboard. 2. Position your computer as shown. Your computer is now in the tent mode. In the tent mode, the keyboard, the touch pad is automatically disabled. However, you can control some functions of your computer through the special buttons and the multi-touch screen, without the use of the keyboard and the touch pad.
Touch gesture (touch models only) Description Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options. Touch: Slide. Mouse action: Scroll the mouse wheel, move the scroll bar, or click the scroll arrow. Function: Scroll through items, such as lists, pages, and photos. Touch: Drag an item to the location you want.
Touch gesture (touch models only) Description Mouse action: From the top edge of the screen, click and hold, move the pointer to the bottom of the screen, and then release. Function: Close the current app. Tips on using the multi-touch screen • The multi-touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic object on the screen, which might damage the touch panel or cause it to malfunction.
1 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. 2 3 Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard.
• Enable or disable the built-in Bluetooth features. • Open a keyboard setting page. • Invoke the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. See “Accessing Lenovo programs” on page 11. 2. Click the input icon . 3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.
Customizing the touch pad To customize the touch pad, do the following: 1. Go to Control Panel and click Hardware and Sound ➙ Mouse. 2. Follow the instructions on the screen. Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
• How much energy is stored in the battery when you begin to work • The way you use your computer, for example: – How often you access the storage drive – How bright you make the computer display – How often you use the wireless feature Charging the battery When you find that the remaining battery power is low, charge your battery or replace the battery with a charged battery. If an ac outlet is convenient, connect the computer to ac power. The battery is fully charged in about four to eight hours.
DANGER Do not attempt to disassemble or modify the battery. Attempting to do so can cause an explosion, or liquid leakage from the battery. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty. DANGER If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards.
When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power. Cabled Ethernet connections With an Ethernet cable, you can connect your computer to a local network through the Ethernet connector on your computer. The Ethernet connector has two network status indicators. When the green indicator is on, the computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted.
Using the Bluetooth connection Bluetooth can connect devices that are within a short distance from one another. Bluetooth is commonly used in the following scenarios: • Connecting peripheral devices to a computer • Transferring data between hand-held devices and a personal computer • Remotely controlling and communicating with devices such as mobile phones Depending on the model, your computer might support the Bluetooth feature.
The following list provides information about supported functions of the audio devices attached to the connectors on your computer or the docking station. • Headset with a 3.5-mm (0.14-inch), 4-pole plug: Headphone and microphone functions • Conventional headphone: Headphone function Note: The conventional microphone is not supported. Using the camera If your computer has a camera, you can use the camera to preview your video image and take a snapshot of your current image.
2. Ensure that the metal contacts are facing down and toward the card slot. 3. Press the card firmly into the card slot. If the plug-and-play feature is not enabled, do the following: 1. Go to Control Panel. 2. View Control Panel by Category. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5.
2. Connect the external display to an electrical outlet. 3. Turn on the external display. If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect. For more information, see the Windows help information system. Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the manage external display key mode you prefer.
Travel tips on airplanes If you carry your computer onto an airplane, observe the following tips: • Be careful about the seat in front of you on airplanes. Angle your computer display so that it does not get caught when the person in front of you leans back. • When taking off, remember to turn off your computer or put it into hibernation mode.
Chapter 3. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
• On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.
Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Appearance and Personalization ➙ Display. 3. Change the item size by following the instructions on the screen. 4. Click Apply.
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light.
• Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer. • Do not modify or tape the latches to keep the display open or closed.
42 11e 4th Gen and Yoga 11e 4th Gen User Guide
Chapter 4. Security This chapter provides information about how to protect your computer from unauthorized use. Using passwords You can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt. You cannot use the computer unless you type the correct password.
The master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password.
• Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature. See “Setting the security chip” on page 45.
4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. Notes: • Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the settings for the security chip.
Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software. Chapter 4.
48 11e 4th Gen and Yoga 11e 4th Gen User Guide
Chapter 5. Advanced configuration This chapter provides information to help you further configure the computer: Installing the Windows 10 operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a Windows 10 operating system. Before you start, print these instructions.
Installing device drivers Device drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware. After you install the driver, the operating system can recognize the hardware component and understand how to use it.
Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.
Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs. When you install a new program, device driver, or hardware component, you might be informed to update the UEFI BIOS. You can update the UEFI BIOS by starting your computer from a flash update disc or a flash update program running in the Windows environment.
• MAC Address (Internal LAN) • Preinstalled OS license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature. If you select AC Only, the Wake on LAN feature is enabled only when the ac power adapter is attached.
USB • USB UEFI BIOS Support Values: Disabled, Enabled Description: Enable or disable the boot support for USB storage devices. Keyboard/Mouse • Fn and Ctrl Key swap Values: Disabled, Enabled Description: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key. • F1–F12 as primary function Values: Disabled, Enabled Description: If you select Enabled, pressing the function keys directly inputs F1–F12.
Values: Disabled, Enabled Description: Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting. • Smart Health Charge Values: Disabled, Enabled Description: If you select Enabled, the computer enters a slow charge mode in the set time. The Smart Health Charge mode helps extend the battery operating life.
• Password at Unattended Boot Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. • Password at Restart Values: Disabled, Enabled Descriptions: When this option is enabled, a password prompt is displayed when you restart the computer.
Descriptions: Use this option to clear the encryption key. • Intel (R) TXT Feature: Values: Disabled, Enabled Descriptions: This feature is available on some models. Enable or disable the Intel® Trusted Execution Technology. • Physical Presence for Clear Values: Disabled, Enabled Descriptions: If this option is enabled, a confirmation message is displayed when you clear the security chip.
• Ethernet LAN • Wireless LAN • Bluetooth • USB Port • Memory card slot • Integrated camera • Microphone Anti-Theft • Computrace Module Activation Values: Disabled, Enabled, Permanently Disabled Descriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again.
Value: Descriptions: This feature is available on some models. Change Owner EPOCH to a random value. Use this option to clear SGX user data. Internal Device Access • Internal Storage Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected.
Values: Disabled, Enabled Descriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST. • Boot Device List F12 Option Values: Disabled, Enabled Descriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on. • Boot Order Lock Values: Disabled, Enabled Descriptions: Enable this option to lock the boot device priority order.
Preboot eXecution Environment The Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the computer to start from a server. Your computer supports the personal computer functions that PXE requires. For example, with the appropriate LAN card, your computer can be started from the PXE server. Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer.
4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings.
Chapter 6. Troubleshooting computer problems This chapter provides information about what to do if you experience a problem with your computer. General tips for preventing problems This topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis. • Use a disk defragment tool regularly on your storage drive to improve data seek and read times. • To free up disk space, uninstall unused programs.
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 11. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.
Spills on the keyboard Problem: I spill something on the computer. Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2. Carefully unplug the ac power adapter immediately. 3. Turn off the computer immediately. If the computer does not turn off, remove the removable battery.
Solution: The wireless network card is not supported on this computer. Remove it. • Message: 1820: More than one external fingerprint readers are attached. Solution: Turn off and remove all but the reader that you set up within your main operating system. • Message: 2100: Detection error on HDD0 (Main HDD) Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2101: Detection error on SSD1 (M.2) Solution: The M.2 solid-state drive is not working. Have the M.
1. Go to http://www.support.lenovo.com/smartbeep or scan the following QR Code. 2. Download the proper diagnostic app and install it on your smartphone. 3. Run the diagnostic app and place the smartphone near the computer. 4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone. The following section describes some beep errors and the corresponding solutions.
Memory module problems Print these instructions now and keep them with your computer for reference later. Problem: My memory module is not operating properly. Solution: Check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. Remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection. 2. Check for error messages during startup.
– Use Category 5 wiring and ensure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings. • Problem: My computer is a Gigabit Ethernet model, but it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: – Try another Ethernet cable.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad. If the problem persists, ensure that the correct device driver is installed by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties pane, make sure that you see this message: Device Status: This device is working properly.
– Touch the touch pad, or press a key to exit the screen saver. – Press the power button to resume the computer from sleep or hibernation mode. • Problem: The screen is blank. Solution: Do the following: 1. Press the display-mode switching key to bring up the image. 2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter. 3.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). Only a very small number of missing, discolored, or bright dots on the screen might exist all the time. External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press the display-mode switching key want. If the problem persists, do the following: and select the monitor you 1.
Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location. • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution such as 1600 x 1200 pixels, the image is shifted to the left or right on the screen.
Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control. • Problem: The sound cannot be turned off even if I set the Master volume control at minimum. Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers.
• Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery cannot get charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and wait for a while to let it cool to room temperature. After it cools, reinstall it and recharge the battery.
Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the system still does not respond, remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency-reset hole. To locate the emergency-reset hole, see “Bottom view” on page 5. Boot problems Print these instructions now and keep them with your computer for reference later.
data, it might be lost. To reset the computer, press and hold the power button for four seconds or more. If the system still does not respond, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep or hibernation mode. Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled.
78 11e 4th Gen and Yoga 11e 4th Gen User Guide
Chapter 7. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice. 1.
It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
Chapter 8. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.
5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool. Replacing the base cover assembly Before you start, read “Important safety information” on page v and print the following instructions. Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic.
5. Install the new base cover assembly in place. Tighten the screws to secure the base cover assembly. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the memory module Before you start, read “Important safety information” on page v and print following the instructions. Note: The operating speed of the memory module has dependency on the system configuration.
5. Open the latches on both sides of the memory slot at the same time 1 , and then remove the memory module 2 . 6. Insert the new memory module into the memory slot at an angle of about 20 degrees 1 . Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. 7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 82. 8. Turn the computer over.
Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for frequent changes or replacement. • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. • Do not apply pressure to the M.2 solid-state drive.
6. Insert the new M.2 solid-state drive into the slot at an angle of about 20 degrees 1 . Pivot the M.2 solid-state drive downward 2 and install the screw to secure the M.2 solid-state drive 3 . 7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 82. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read “Important safety information” on page v and print the following instructions.
5. Detach the connector 1 and remove the coin-cell battery 2 . 6. Install the new coin-cell battery 1 and attach the connector 2 . 7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 82. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 55.
Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press and hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved. To remove the keyboard, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 81. 2. Ensure that the computer is turned off and disconnected from ac power and all cables. 3.
7. Lift the keyboard slightly as shown by arrow 1 . Pivot the keyboard slightly upward as shown by arrow 2 until you can see the connectors on the bottom side of the keyboard. 8. Put the keyboard on the palm rest as shown and detach the connector. Remove the keyboard. To install the new keyboard, do the following: Chapter 8.
1. Attach the connector. Pivot the keyboard upward as shown. 2. Insert the keyboard as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel.
3. Slide the keyboard in the direction as shown. Ensure that the latches are secured under the keyboard frame. 4. Close the computer display and turn the computer over. Install the screws to secure the keyboard. 5. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 82. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Chapter 8.
92 11e 4th Gen and Yoga 11e 4th Gen User Guide
Chapter 9. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo. For more information, see “Registering your computer” on page 13.
Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through discs. For more specific information and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center.
• Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer. If possible, be near your computer when you make your call.
96 11e 4th Gen and Yoga 11e 4th Gen User Guide
Appendix A. Supplemental information about the Ubuntu operating system In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system. If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.
98 11e 4th Gen and Yoga 11e 4th Gen User Guide
Appendix B. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad 11e 4th Gen and ThinkPad Yoga 11e 4th Gen Compliance ID: TP00066D Machine types: 20HT, 20HV, 20HS, and 20HU The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.
If you are uncertain of the policy that applies to the use of wireless devices in a specific area (such as an airport or hospital), you are encouraged to ask for authorization to use a wireless device prior to turning on the computer. Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.
If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.
European Union - Compliance to the Electromagnetic Compatibility (EMC) Directive or Radio Equipment Directive Models without a radio device: This product is in conformity with the protection requirements of EU Council Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices.
104 11e 4th Gen and Yoga 11e 4th Gen User Guide
Appendix C. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.
Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local. A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos.
operator, and follow their instructions. You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.
Appendix D. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2").
China RoHS 110 11e 4th Gen and Yoga 11e 4th Gen User Guide
Taiwan RoHS Appendix D.
112 11e 4th Gen and Yoga 11e 4th Gen User Guide
Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.
Appendix G. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo UltraConnect Yoga Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
118 11e 4th Gen and Yoga 11e 4th Gen User Guide
