ThinkPad E570, E570c, and E575 User Guide
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Second Edition (November 2016) © Copyright Lenovo 2016.
Contents Important safety information . . . . . . v Read this first . . . . . . . . . . . . . . . Important information about using your computer . Conditions that require immediate action . . . . Service and upgrades . . . . . . . . . . . . Power cords and power adapters . . . . . . . Extension cords and related devices . . . . . . Plugs and outlets. . . . . . . . . . . . . . Power supply statement . . . . . . . . . . . External devices . . . . . . . . . . . . . . General battery notice . . . . . . . . . .
Chapter 6. Advanced configuration . . Installing the Windows 10 operating system Installing device drivers . . . . . . . . Using the ThinkPad Setup program . . . Configuring ThinkPad Setup . . . . Changing the startup sequence . . . Updating the UEFI BIOS . . . . . . BIOS menu . . . . . . . . . . . Using system management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 7. Troubleshooting computer problems . . . . . . . . . . . . . . . General tips for preventing problems . .
Recycling information for Brazil . . . . . . . . Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . Battery recycling information for Taiwan . . . . . Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . . Recycling information for China . . . . . . . . 106 107 108 108 108 Appendix D. ENERGY STAR model information . . . . . . . . . . . . . 113 Appendix E. Notices . . . . . . . . . 115 Appendix F. Trademarks. . . . . . .
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Important safety information Note: Read the important safety information first. Read this first This information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety, Warranty, and Setup Guide that comes with your computer. Customer safety is important.
Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. Protect the cables from being damaged. Applying strong force to cables may damage or break them.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking, or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer.
Notice for removable rechargeable battery DANGER Only recharge the battery strictly according to instructions included in the product documentation. If the battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance.
• When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac power adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn. For your safety, always follow these basic precautions with your computer: • Keep the cover closed whenever the computer is plugged in.
The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer. The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall.
headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7 limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332-2 can be dangerous due to excessive sound pressure levels.
Chapter 1. Product overview This chapter provides basic information to help you get familiar with your computer. Computer controls, connectors, and indicators This section introduces hardware features of the computer.
8 Trackpad Your computer is equipped with the Lenovo-unique ThinkPad® pointing device. For more information, see “Using the ThinkPad pointing device” on page 16. 4 Power button You can press the power button to turn on the computer or put the computer into sleep mode. To turn off the computer, open the Start menu, click Power, and then click Shut down. If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds.
If you are using a headset with a function switch, do not press this switch while using the headset. If you press the switch, the headset microphone is disabled, and the integrated microphones on the computer is enabled instead. Note: The audio connector does not support a conventional microphone. For more information, see “Using audio features” on page 25. 2 Always On USB connector (USB 2.
Left-side view 1 1 Power connector 2 Fan louvers 3 USB-C connector (available on some models) 4 Video graphics array (VGA) connector 5 HDMI™ connector 6 USB 3.0 connectors Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery. 2 Fan louvers The fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.
Bottom view 1 1 Battery 2 Wireless-LAN-card slot 3 Memory slots 4 Internal storage drive Battery You can use the computer with battery power whenever ac power is unavailable. 2 Wireless-LAN-card slot Your computer might have a wireless LAN card installed in this slot so that you can establish wireless LAN connections. 3 Memory slots You can increase the amount of memory in your computer by installing a memory module in the memory slot. Memory modules are available as options from Lenovo.
Note: Depending on the model, your computer might look different from the following illustrations. 1 Camera status indicator When this indicator is on, the camera is in use. 2 4 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode.
3 Caps Lock indicator When this indicator is on, you can type uppercase letters by directly pressing the letter keys. 5 ac power status indicator This indicator shows the ac power and charging status of the computer.
For a preinstalled wireless module, this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement.
Computer features The computer features introduced in this topic cover various models. Some computer features might be available only on specific models. Microprocessor To view the microprocessor information of your computer, right-click the Start button and then select System. Memory • Double data rate 4 (DDR4) small outline dual in-line memory module (SODIMM) Storage device • 2.5-inch form factor, 7-mm (0.28-inch) height hard disk drive • 2.5-inch form factor, 9.5-mm (0.
Security features • Fingerprint reader (available on some models) • Security-lock slot • Trusted Platform Module (TPM) (available on some models) Wireless features • Bluetooth • Wireless LAN Others • Microphones • Camera Computer specifications Size • Width: 379 mm (14.9 inches) • Depth: 261 mm (10.3 inches) • Height: – 23.9 mm (0.94 inches) for models with an aluminum lid, or 25.
• Storage: 5% to 95% at wet-bulb temperature 27°C (81°F) If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Attention: • Keep electrical appliances such as electric fans, radio, air conditioners, and microwave ovens away from the computer. The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive. • Do not place any beverages on top of or beside the computer or other attached devices.
Lenovo Companion Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are. Use Lenovo Companion to do the following: • Optimize your computer performance, monitor your computer health, and manage updates. • Access your user guide, check warranty status, and view accessories customized for your computer. • Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources.
Chapter 2. Using your computer This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
• Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 45. How do I attach an external display? • Refer to “Using an external display” on page 27. • With the Extend desktop function, you can display output on both the computer display and an external display. How do I attach or replace a device? Refer to the appropriate topic in Chapter 9 “Replacing devices” on page 79 .
1 Numeric keypad You can use this numeric keypad to input numbers quickly. 2 Windows logo key Press the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system. 3 4 Fn key and function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.
• Manage external displays. • Enable or disable the built-in wireless features. • Open the Settings window. • Enable or disable the built-in Bluetooth features. • Open a keyboard setting page. • This key invokes the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant. To define or change the action for the F12 key, do the following: 1. Open the Lenovo Settings program. See “Accessing Lenovo programs” on page 11. 2. Click the input icon .
By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 20. Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
To use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. • Point Use the pointing stick 1 to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard.
The trackpad can be divided into two zones: 1 Left-click zone (primary-click zone) 2 Right-click zone (secondary-click zone) To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone 1 to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action.
The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device. Notes: • When using two or more fingers, ensure that you position your fingers slightly apart. • Some gestures are not available if the last action was done from the TrackPoint pointing device. • Some gestures are only available when you are using certain apps.
• Ensure that you use a cap with grooves a as shown in the following illustration. • Depending on the model, your keyboard might look different from the illustration in this topic. Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power.
Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you are able to work longer without being tied to an electrical outlet. Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status.
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Power Options. 3. Follow the instructions on the screen. For more information, see the Windows help information system. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power.
DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. Using the wireless-LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card to help you establish wireless connections and monitor the connection status.
Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option. The data transmission speed can be delayed and the performance of the wireless feature can be degraded. 1. Do one of the following: • Press the wireless-radio control key and turn on the Bluetooth feature. • Open the Start menu, and then click Settings ➙ Network & Internet ➙ Airplane mode. The Bluetooth feature is enabled. 2. Right-click the data that you want to send. 3.
The following list provides information about supported functions of the audio devices attached to the connectors on your computer or the docking station. • Headset with a 3.5-mm (0.14-inch), 4-pole plug: Headphone and microphone functions • Conventional headphone: Headphone function Note: The conventional microphone is not supported. Using the camera To start the camera and configure the camera settings, open the Start menu and click Camera.
Attention: While transferring data to or from a media card, such as an SD card, do not put your computer into sleep or hibernation mode before the data transfer is completed. Otherwise, your data could get damaged. Installing a media card To install a media card, do the following: 1. Locate the appropriate type of slot for your card. See “Computer controls, connectors, and indicators” on page 1. 2. Ensure that the metal contacts are facing down and toward the card slot. 3.
For more information about the external display, see the manuals that come with it. Connecting an external display You can use either a wired display or a wireless display. The wired display can be connected to a video connector such as the HDMI connector and mini DisplayPort® connector by a cable. The wireless display can be added through the Miracast® function. • Connecting a wired display Note: When you connect an external monitor, a video interface cable with a ferrite core is required. 1.
To change display settings, do the following: 1. Right-click on the desktop and select Display settings. 2. Select the display that you want to configure. 3. Change display settings as you want. Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display. Traveling with your computer This topic provides information to help you work with your computer when you are traveling.
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Chapter 3. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more. To shop at Lenovo, go to: http://www.lenovo.
ThinkPad USB–C Dock overview 1 Security-lock slot: To protect your dock from theft, lock the dock to a desk, table, or other non-permanent fixture. Purchase a security cable lock that fits this security-lock slot. 2 Audio connector: Connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug. 3 USB 3.0 connector: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. For optimal data transfer, connect a USB 3.0 device to a USB 3.
1 ac power connector: Connect the ac power adapter. 2 Lenovo USB-C connector: Connect the Lenovo USB-C cable to the computer. 3 VGA connector: Connect a VGA-compatible video device. 4 USB 2.0 connectors: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer. 5 Ethernet connector: Connect the dock to an Ethernet LAN with an Ethernet cable. 6 USB 3.
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Chapter 4. Accessibility, ergonomic, and maintenance information This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
• On-Screen Keyboard If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.
Customizable item size You can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Appearance and Personalization ➙ Display. 3. Change the item size by following the instructions on the screen. 4. Click Apply.
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture. Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light.
• Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. • When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. • Only an authorized ThinkPad repair technician should disassemble and repair your computer.
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Chapter 5. Security This chapter provides information about how to protect your computer from unauthorized use. Using passwords You can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt. You cannot use the computer unless you type the correct password.
The master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password.
• Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature. See “Setting the security chip” on page 43.
4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit. Notes: • Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the settings for the security chip.
If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained. • The surface of the reader is wet. • The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is stained with dirt, mud, or oil.
however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, see the help system that comes with the program.
Chapter 6. Advanced configuration This chapter provides information to help you further configure the computer: Installing the Windows 10 operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a Windows 10 operating system. Before you start, print these instructions.
Installing device drivers Device drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware. After you install the driver, the operating system can recognize the hardware component and understand how to use it.
Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.
Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs. When you install a new program, device driver, or hardware component, you might be informed to update the UEFI BIOS. You can update the UEFI BIOS by starting your computer from a flash update disc or a flash update program running in the Windows environment.
• Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature. If you select AC Only, the Wake on LAN feature is enabled only when the ac power adapter is attached.
• Charge in battery mode Values: Disabled, Enabled Description: Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off, in sleep mode, or in hibernation mode. Keyboard/Mouse • Fn and Ctrl Key swap Values: Disabled, Enabled Description: If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key.
Power • Intel SpeedStep® technology Values: Disabled, Enabled Description: Select the mode of Intel SpeedStep technology at runtime. – Mode for AC Values: Maximum Performance, Battery Optimized Description: Maximum Performance: Always highest speed – Mode for Battery Values: Maximum Performance, Battery Optimized Description: Battery Optimized: Always lowest speed Note: This sub-menu is available on models with an Intel CPU.
Date/Time menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • System Date Descriptions: Set or change the date of the system. • System Time Descriptions: Set or change the time of the system. Security menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.
Descriptions: Set a power-on password to protect the computer from unauthorized access. For more information, see “Passwords introduction” on page 41. • Hard Disk x Password Values: Disabled, Enabled Descriptions: Set a hard disk password to prevent unauthorized users from accessing data on the internal storage drive. For more information, see “Passwords introduction” on page 41. Security Chip • Security Chip Type Value (for discrete TPM chip): TPM 2.
Descriptions: If this option is enabled, a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. Note: This sub-menu is available on models with an Intel CPU. • Intel VT-d Feature Values: Disabled, Enabled Descriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization. Note: This sub-menu is available on models with an Intel CPU.
Disabled is the default value when OS Optimized is set toDisabled. Enabled is the default value when OS Optimized is set toEnabled. Note: To enable Secure Boot, you need to set the startup setting as UEFI Only and set CSM Support as No. • Platform Mode Values: Setup Mode, User Mode Descriptions: Specify the system operating mode. • Secure Boot Mode Values: Standard Mode, Custom Mode Descriptions: Specify the Secure Boot mode.
– UEFI/Legacy Boot Priority Values: Legacy First, UEFI First Descriptions: Select the boot priority between UEFI and Legacy. – CSM Support (for UEFI Only) Values: Yes, No Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable. Note: If you select UEFI Only, the computer cannot start from the bootable devices that do not have the UEFI-enabled operating system.
Using system management This topic is primarily intended for the network administrators. Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.
Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Config ➙ Network. The Network submenu is displayed. 3.
Chapter 7. Troubleshooting computer problems This chapter provides information about what to do if you experience a problem with your computer. General tips for preventing problems This topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis. • Use disk defragment tool regularly on your storage drive to improve data seek and read times. • To free up disk space, uninstall unused programs.
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 11. For additional information, see the help system of the program. Computer stops responding Print these instructions now and keep them with your computer for reference later.
Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. 4. Wait until you are certain that all the liquid is dry before turning on your computer. Error messages • Message: 0177: Bad SVP data, stop POST task. Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0183: Bad CRC of Security Settings in EFI Variable.
Solution: The hard disk drive or hybrid drive is not working. Have the hard disk drive or hybrid drive serviced. • Message: 2102: Detection error on HDD2 (Mini SATA). Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. • Message: 2110: Read error on HDD0 (Main HDD). Solution: The hard disk drive or hybrid drive is not working. Have the hard disk drive or hybrid drive serviced.
Problem: TCG-compliant functionality-related problem (might be the TPM initialization failure). TCG is the abbreviation for Trusted Computing Group. • Beeps: Five short beeps Problem: System board problem. • Beeps: Five short beeps, pause, five much shorter beeps, and pause Problem: TCG-compliant functionality-related problem (might be the BIOS code validation failure). Memory module problems Print these instructions now and keep them with your computer for reference later.
– You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. • Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, the connection fails or errors occur. Solution: – Use Category 5 wiring and ensure that the network cable is securely connected.
ThinkPad pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect.
– The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Press the power button again for confirmation.) – The brightness level of the screen is appropriately set. If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter. If these items are correctly set, and the screen remains blank, have the computer serviced.
5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 6. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 7. Click the Driver tab. 8. Click Update Driver. 9. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 10. Clear the Show compatible hardware check box. 11.
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Display settings ➙ Advanced display settings. Note: If your computer cannot detect the external monitor, click Detect in the Display window. 4. Click the icon for the appropriate monitor (Monitor-2 icon is for the external monitor). 5. Click Display adapter properties. 6. Click the Monitor tab. 7.
1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For more information about controlling volume, see your Windows online help. • Problem: I cannot move the volume slider or balance slider. Solution: The slider might be grayed out.
9. Play any sound through the music program. Ensure that sound comes from the headphone attached directly to the system. For more information, see the help information system of the SmartAudio program. Note: The Volume Mixer window of SmartAudio displays all audio devices detected in the system, such as speakers for a playback device, or a built-in microphone for a recording device. A check mark beside the audio device shows that the device has been selected.
1. Ensure that the connection of the ac power adapter is correct. For instructions on how to connect the ac power adapter, see “Using the ac power adapter” on page 21. 2. If the connection of the ac power adapter is correct, turn off the computer, and then disconnect the ac power adapter and remove the removable battery. 3. Reinstall the battery and reconnect the ac power adapter, and then turn on the computer. 4.
Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode. • Problem: The computer enters sleep mode immediately after the power-on self-test. Solution: Ensure that: – The battery is charged. – The operating temperature is within the acceptable range.
– When you carry the hard disk drive – When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect. • Problem: The hard disk drive does not work. Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list.
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Chapter 8. Recovery information This chapter provides information about the Windows recovery solutions on the Windows 10 operating system. Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system. To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice. 1.
It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
Chapter 9. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.
DANGER If the rechargeable battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
4. Insert a new battery 1 and lock the battery latch 2 . 5. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, read “Important safety information” on page v and print the following instructions. To remove the keyboard, do the following: 1. Ensure that the computer is turned off and disconnected from ac power and all cables. 2. Close the computer display and turn the computer over. 3. Remove the removable battery.
5. Turn the computer over and open the display. Push hard in the direction shown by the arrows to unlatch the keyboard. 6. Slightly push the keyboard in the direction as shown by arrow 1 to release the latches from the keyboard bezel. Lift the keyboard slightly as shown by arrow 2 .
7. Put the keyboard on the palm rest as shown and detach the connectors. Remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors as shown. Chapter 9.
2. Insert the keyboard as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the keyboard bezel. 3. Slide the keyboard in the direction as shown by the arrows. Ensure that all latches are secured and the keyboard is in position.
4. Close the computer display and turn the computer over. Install the screws to secure the keyboard. 5. Reinstall the removable battery. See “Replacing the removable battery” on page 79. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the bottom cover Before you start, read “Important safety information” on page v and print the following instructions. To replace the bottom cover, do the following: 1.
5. Install the new bottom cover as shown. Ensure that the latches of the bottom cover are secured under the base cover assembly. Tighten the screws to secure the bottom cover. 6. Install the removable battery. See “Replacing the removable battery” on page 79. 7. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the optical drive Before you start, read “Important safety information” on page v and print following instructions.
5. Pull the optical drive out of the optical-drive bay. 6. Insert the new optical drive into the optical-drive bay and press it firmly until it is fully connected. 7. Reinstall the screw to secure the optical drive. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 79. 9. Turn the computer over. Connect the ac power adapter and all cables to the computer.
Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module. Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory module in your computer might not be able to operate at the maximum speed. Attention: • Before you start the replacement, touch a grounded metal object. This action reduces any static electricity from your body.
6. Insert the new memory module into the memory slot at an angle of about 20 degrees 1 . Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Note: If only one memory module is installed in the computer, ensure that it is seated in the upper slot (the in which the memory module is installed as shown in the following illustration). 7. Reinstall the bottom cover.
5. Slide the internal storage drive as shown to release it from the drive connector. 6. Remove the internal storage drive together with its bracket. 7. Detach the bracket from the internal storage drive.
8. Attach the bracket to the new internal storage drive. 9. Put the new internal storage drive into the drive bay. Ensure that the new internal storage drive is seated in place. 10. Slide the storage drive firmly into the drive bay until it is firmly connected. 11. Reinstall the bottom cover. See “Replacing the bottom cover” on page 85. 12. Reinstall the removable battery. See “Replacing the removable battery” on page 79. 13. Turn the computer over. Connect the ac power adapter and all cables.
Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for frequent changes or replacement. • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. • Do not apply pressure to the M.2 solid-state drive.
6. Insert the new M.2 solid-state drive into the slot at an angle of about 20 degrees 1 and pivot the M.2 solid-state drive downward 2 . Then install the screw to secure the M.2 solid-state drive 3 . Reinstall the metal sheet into place as shown 4 5 and reinstall the screw to secure the metal sheet 6 . 7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 85. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 79. 9. Turn the computer over.
3. Remove the removable battery. See “Replacing the removable battery” on page 79. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 85. 5. Detach the connector 1 and remove the coin-cell battery 2 . 6. Install the new coin-cell battery 1 and attach the connector 2 . 7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 85. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 79. 9. Turn the computer over.
Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site. Registering your computer Register your computer with Lenovo. For more information, see “Registering your computer” on page 13.
Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through discs. For more specific information and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center.
• Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer. If possible, be near your computer when you make your call.
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Appendix A. Regulatory information This chapter provides regulatory and compliance information about Lenovo products. Certification-related information Product name: ThinkPad E570, ThinkPad E570c, and ThinkPad E575 Compliance ID: TP00084A, TP00084B (for India only) Machine types: 20H5, 20H6, 20H7, and 20H8 The latest compliance information is available at: http://www.lenovo.com/compliance Wireless-related information This topic provides wireless-related information about Lenovo products.
Locating the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.
Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to ThinkPad E570, E570c, and E575, machine types: 20H5, 20H6, 20H7, and 20H8.
Models with a radio device: This product is in conformity with all the requirements and essential norms that apply to EU Council R&TTE Directive 1999/5/EC on the approximation of the laws of the Member States relating to radio equipment. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices.
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Appendix B. WEEE and recycling statements This chapter provides environmental information about Lenovo products. General recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www.lenovo.
Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de acordo com a legislação local. A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos.
operator, and follow their instructions. You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www.lenovo.
Appendix C. Restriction of Hazardous Substances (RoHS) Directive The latest environmental information about Lenovo products is available at: http://www.lenovo.com/ecodeclaration European Union RoHS This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2").
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Taiwan RoHS Appendix C.
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Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.
Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Windows, Direct3D, BitLocker, and Cortana are trademarks of the Microsoft group of companies.
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