User Guide ThinkPad T440s
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 157 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/ThinkPadUserGuides Second Edition (September 2013) © Copyright Lenovo 2013.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . .
Using the advanced startup options . . . . Recovering your operating system if Windows 8 fails to start . . . . . . . . . . . . . Creating and using recovery media . . . . . 65 Chapter 10. Troubleshooting computer problems . . . . . . . . . 65 65 Chapter 6. Replacing devices . . . . . 67 Diagnosing problems . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . Computer stops responding . . . . . . . Spills on the keyboard . . . . . . . . . . Error messages . . . . . . . . . . . .
Eurasian compliance mark . . . . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE information . . . . . . . . . Recycling information for Japan . . . . . . . . Battery recycling information for Brazil . . . . . Battery recycling information for Taiwan . . . . . Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power button is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB cables while the computer power is on; otherwise, you might damage your computer.
• Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Notice for lithium RTC battery DANGER Danger of explosion if battery is incorrectly replaced.
Your computer generates some heat during normal operation. The amount of heat depends on the amount of system activity and the battery charge level. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Periodically take breaks from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
Additional safety information DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Notice for users in the U.S.A. Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs.
2 Microphones The built-in microphones capture sound and voice when used with a program capable of handling audio. 3 Power button Use the power button to turn on the computer. To turn off the computer, use the Start menu shutdown option on the Microsoft® Windows® 7 operating system. For the Microsoft Windows 8 operating system, move the cursor to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ Power ➙ Shut down.
Right-side view Figure 2. Right-side view 1 Audio connector 5 Ethernet connector 2 SIM card tray (on some models) 6 Video Graphics Array (VGA) connector 3 Media card reader slot 7 Security-lock slot 4 USB 3.0 connector 1 Audio connector Connect a headphone or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.
Attention: When you attach a USB cable to the USB 3.0 connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged. 5 Ethernet connector Connect the computer to a LAN with the Ethernet connector. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. The Ethernet connector has two indicators that show the status of the network connection.
Left-side view Figure 3. Left-side view 1 1 Power connector 4 Mini DisplayPort connector 2 USB 3.0 connector 5 Always On USB connector 3 Fan louvers 6 Smart card slot (on some models) Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery. 2 USB 3.0 connector The USB 3.0 connector is used for connecting USB-compatible devices, such as a USB printer or a digital camera. Attention: When you attach a USB cable to the USB 3.
• When your computer is in hibernation mode or is turned off, but connected to ac power If you want to charge these devices when the computer is in hibernation mode or is turned off, and the computer is not connected to ac power, do the following: • For Windows 7: Start the Power Manager program and click the Global Power Settings tab. Then select the Enable USB charge from the computer battery even when the computer is off check box, and click OK or Apply.
are at the office or at home. For more information about the supported docking stations, see “ThinkPad docking stations” on page 89. 3 Speakers Your computer is equipped with a pair of stereo speakers. 4 Keyboard drainage holes The keyboard drainage holes can help drain out liquid from your computer if you accidentally spill water or drink over the keyboard.
Status indicators The status indicators show the current status of your computer. Note: Your computer might have slight variations from the following illustrations. 1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 24. 2 Speaker mute indicator When the speaker mute indicator is on, the speakers are muted. 3 Microphone mute indicator When the microphone mute indicator is on, the microphones are muted.
The indicator in the ThinkPad logo and the indicator in the center of the power button show the system status of the computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). • Blinks fast: The computer is entering sleep or hibernation mode. • Blinks slowly: The computer is in sleep mode. • Off: The computer is off or in hibernation mode.
The FCC ID and IC Certification number labels are affixed on the wireless WAN card 1 and wireless LAN card 2 installed in the wireless communication card slots of the computer. To remove the wireless LAN card for repair or replacement, see “Replacing the wireless LAN card” on page 75. To remove the wireless WAN card for repair or replacement, see “Replacing the wireless WAN card” on page 78. Note: Use only Lenovo-authorized wireless communication cards for the computer.
For more information about the Certificate of Authenticity label, go to: http://www.microsoft.com/en-us/howtotell/Hardware.aspx The following figure shows the location of the Certificate of Authenticity label on the computer cover: Genuine Microsoft label The Genuine Microsoft label is provided on models that are licensed to use a Windows 8 operating system. The version of the Windows 8 operating system is printed on the label.
• Double data rate 3 low voltage synchronous dynamic random access memory (DDR3 LV SDRAM) Storage device Depending on the model: • 2.5-inch form factor, 7- mm height hard disk drive • 2.5-inch form factor, 9.5- mm height hard disk drive • 2.5-inch form factor, 7- mm height solid-state drive • M.2 solid-state drive for caching only Display • Color display with the thin-film transistor (TFT) technology • Display size: 355.
Specifications Size • Width: 331 mm (13 inches) • Depth: 226 mm (8.9 inches) • Height: 20.65 mm (0.8 inch) Heat output • 45 W (154 Btu/hr) maximum • 65 W (222 Btu/hr) maximum Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz • Input rating of the ac power adapter: 100 to 240 V ac, 50 to 60 Hz Battery status • For the percentage of remaining battery power, check the battery status icon in the Windows notification area.
Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely. The available programs might vary depending on the preinstalled Windows operating system. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support. Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ThinkVantage® Tools program or from Control Panel.
follow the instructions on the screen. When the installation process completes, the program icon will be activated, and you can find the program in Control Panel. The following table lists the programs, the corresponding sections and green texts in Control Panel. Note: Depending on the model, some of the programs might not be available. Table 2.
• Lenovo Companion • Lenovo Mobile Access • Lenovo QuickCast • Lenovo QuickControl • Lenovo QuickDisplay • Lenovo Settings • Lenovo Solution Center • Lenovo Support • Lenovo ThinkVantage Tools • Password Manager • System Update Note: The Password Manager program is not preinstalled on Windows 8 computers. You can download the Password Manager program from the Lenovo Support Web site http://www.lenovo.com/support. Lenovo program overview This topic provides information about some Lenovo programs.
Through the Lenovo Companion program, you can get the information about the accessories for your computer, view blogs and articles about your computer, and check for other recommended programs. • Lenovo Mobile Access The Lenovo Mobile Access program enables you to manage your mobile broadband connection. You can create an account, add money to the account, and purchase mobile broadband sessions using your account.
The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings. • Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen. How do I use battery power more effectively when I am on the go? • To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 29. • To achieve the best balance between performance and power saving, change power plan settings. See “Managing the battery power” on page 29.
Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Tap Tap on the screen with your fingertip to launch an application, select an item, or open a menu. Press and hold Press and hold an item or a blank area on the screen for a few seconds until an action occurs. Drag Tap and hold your finger on an item, such as an image or an icon on the screen, then pull it along with your finger to the desired location.
Tasks Touch gestures (touch models only) Mouse actions To view the recently used applications or select an application from the list Swipe in and out on the left edge. Move the pointer to the upper-left corner of your screen, and then move it downward. To view all applications on the Start screen or view the application commands on an open application, such as Copy, Save, and Delete, depending on the applications Swipe in from the top or bottom edge.
Tasks Touch gestures (touch models only) Mouse actions To scroll through items, such as lists, pages, and photos Slide. Scroll the mouse wheel, move the scroll bar, or click the scroll arrow. To move an object Drag an item to the desired location. Click, hold, and drag an item. To zoom out Move two fingers closer together. Press the Ctrl key while scrolling the mouse wheel backward. To zoom in Move two fingers farther apart. Press the Ctrl key while scrolling the mouse wheel forward.
Special keys Your computer has several special keys to help you work easily and effectively. Function keys and key combinations The keyboard has several function keys, which consist of the Fn key 1 and the function keys 2 . • + Enables or disables the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function of each key, press the function keys directly. To input F1–F12, press the Fn key and the corresponding function key.
• For Windows 7: Opens Control Panel. For Windows 8: Opens the Settings charm. • For Windows 7: Opens Windows Search. For Windows 8: Opens the Search charm. • Views all the programs that you have opened. • For Windows 7: Opens Computer. For Windows 8: Views all the programs. • Fn+Spacebar: Controls the keyboard backlight. There are three modes for the keyboard backlight: Off, Low, and High. Press Fn+Spacebar to change the modes of the keyboard backlight.
Using the TrackPoint pointing stick To use the TrackPoint pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the cursor. But the pointing stick itself does not move. The speed at which the cursor moves depends on the pressure you apply to the pointing stick.
Replacing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. After you use the cap for a period of time, you can replace the cap with a new one. Note: The TrackPoint cap used in your computer has grooves a as shown in the following illustration. Ensure that you replace the TrackPoint cap with a correct one that has such grooves. Power management When you need to use your computer away from electrical outlets, you depend on battery power to keep your computer running.
Enabling the battery alarm on the Windows 7 operating system For the Windows 7 operating system, you can program your computer so that when the battery power falls below a certain level, three events occur: the alarm goes off, a message is displayed, and the LCD is turned off. To enable the battery alarm, do the following: 1. Start the Power Manager program. 2. Click the Global Power Settings tab. 3.
If an ac outlet is convenient, plug the ac power adapter into the outlet, and then plug it into ac power connector of the computer. The batteries will be fully charged in about three to six hours. The charging time is affected by the battery size and the physical environment. You can check the battery charging status at any time through the battery status icon in the Windows notification area.
• Hibernation mode By using this mode, you can turn off your computer completely without saving files or exiting any programs that are running. When the computer enters hibernation mode, all open programs, folders, and files are saved to the hard disk drive or solid-state drive, and then the computer turns off. If you put your computer into hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Store it in a cool dry place. • Keep it away from children. The battery pack is a consumable supply.
Ethernet connections You can connect your computer to a local network or a broadband connection by using the built-in Ethernet feature of the computer. DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. Wireless connections Wireless connection is the transfer of data without the use of cables but by means of radio waves only.
• For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 14. • For Windows 8: Open the Lenovo Settings program and click Location Awareness. For more information, see “Accessing Lenovo programs on the Windows 8 operating system” on page 15.
Using the wireless WAN connection Wireless Wide Area Network (wireless WAN) which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area, such as a city or an entire country, by use of multiple antenna sites or satellite systems maintained by wireless service providers.
• Strong signal Using the Bluetooth connection Bluetooth can connect devices a short distance from one another, and is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones. Depending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: 1.
Connecting a projector or an external monitor This topic provides information about connecting a projector or an external monitor. Using an external monitor Note: When you connect an external monitor, a video interface cable with a ferrite core is required.
11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor. 14. After updating the driver, click Close. 15.
– Clone Displays: The same computer output is displayed on both the computer display and the DVI monitor. – Extended Desktop: Different computer output is displayed on the computer display and the DVI monitor. • For Windows 8: 1. Move the cursor to the top-right or bottom-right corner of the screen and click the Devices charm. 2. Click Second screen and select Duplicate, Extend, or Second Screen Only.
3. Press F7, then select Duplicate or Extend. To change the resolution for each monitor, do the following: 1. Right-click on the desktop, and click Screen resolution. 2. Click the Monitor-1 icon, which is for the primary display (the computer display by default). 3. Set the resolution for the primary display. 4. Click the Monitor-2 icon, which is for the secondary display (the external display by default). 5. Set the resolution for the secondary display. 6.
To configure the microphone for optimal sound recording, use the Realtek HD Audio Manager program. To start the program, go to Control Panel and click Hardware and Sound ➙ Realtek HD Audio Manager. Using the camera If your computer has a camera, you can use the camera to preview your video image and take a snapshot of your current image. To start the camera, do the following: • For Windows 7: Start the Communications Utility program.
1. Ensure that the card is correctly positioned. 2. Insert the card firmly into the 4-in-1 media card reader slot or smart card slot. If the plug-and-play feature is not enabled for the installed flash media card, do the following to enable the feature: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware.
42 User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and traveling with your computer. • “Accessibility and comfort” on page 43 • “Traveling with your computer” on page 45 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press F5 or F6 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.
Travel accessories The following is a checklist of items to consider packing when you are going to travel: • ThinkPad ac power adapter • Mini DisplayPort to HDMI adapter • External mouse, if you are accustomed to using one • Ethernet cable • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
3. Depending on your need, do one of the following: • To set a password, do the following: a. In the Enter New Password field, type a desired password and press Enter. b. In the Confirm New Password field, retype the password and press Enter. • To change a password, do the following: a. In the Enter Current Password field, type the current power-on password and press Enter. b.
– Internal wireless device – Internal Bluetooth device – Internal Network Option ROM – Internal wireless WAN device – Security mode – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required.
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive. • Master hard disk password The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any hard disk drive in a system like a master key.
3. A Setup Notice window is displayed. Press Enter again to continue. The user hard disk password is changed. Note: The hard disk password cannot be removed in User HDP mode. – If you select Master HDP mode, follow the following steps to change the master hard disk password: 1. Type the current master hard disk password in the Enter Current Password field and press Enter. 2.
Enterprise editions of the Windows 7 operating system and Windows 8 operating system. See “Using Windows BitLocker Drive Encryption” on page 52. • Before you dispose of, sell, or hand over your computer, delete data stored on it. For more information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 56. The hard disk drive built into your computer can be protected by the UEFI BIOS.
To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed.
Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader, do the following: 1. Placethe top joint of your fingeron the sensor. 2. Apply light pressure and swipe your finger toward youacross the reader in one smooth motion. Do not lift your finger when you are swiping it.
Indicator behavior of the fingerprint reader Indicator behavior Description Green The fingerprint reader is ready for swiping. Amber The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, swipe your finger over the fingerprint reader. 3.
• Reader Priority: Defines the priority for the fingerprint readers if an external fingerprint reader is attached. • Security Mode: Specifies the settings of the security mode. • Password Authentication: Enables or disables the password authentication. Note: This item is displayed only if High security mode is enabled. • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader.
• Delete the data. • Format your hard disk drive or solid-state drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows. The data is still there, even though it seems to be lost.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for the Windows 7 operating system” on page 59 • “Recovery overview for the Windows 8 operating system” on page 64 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media On the Windows 7 operating system, you can use recovery media to restore the computer to the factory default settings only.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2.
Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 64. 4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium.
Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 62. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Performing backup and recovery operations” on page 60.
To reset your computer to the factory default settings, do the following: 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Remove everything and reinstall Windows section, click Get started. Then click Next to confirm the operation. 3. Depending on your needs, do one of the following: • To perform a quick format, click Just remove my files to start the process. The process will take several minutes.
Note: Ensure that your computer is connected to ac power. 1. Move your cursor to the top-right or bottom-right corner of the screen to display the charms, and click Search. 2. Type recovery in the Search field and click Settings. Then click Create a recovery drive. 3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 4. Ensure that you select the Copy the recovery partition from the PC to the recovery drive. option. Then click Next.
Chapter 6.
5. Click Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off. Wait for a few minutes to let the computer cool. The built-in battery will be automatically enabled again when the computer is connected to an ac power adapter. Installing or replacing the SIM card Before you start, print these instructions. SIM card is a small plastic card with Integrated Circuit (IC) chip mounted on one side of the card.
5. Install a new SIM card into the tray. 6. Insert the tray into the computer. 7. Reconnect the ac power adapter and all cables. Replacing the external battery pack Before you start, print these instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
Prerequisites for the procedure DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
4. Insert a new battery pack until it clicks into place 1 , and then slide the battery latch to the locked position 2 . 5. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the base cover assembly Before you start, print these instructions. Note: Depending on the model, your computer might look slightly different from the illustrations in this topic. To replace the base cover assembly, do the following: 1. Disable the built-in battery.
6. Reinstall the external battery pack and turn the computer over again. Connect the ac power adapter and all cables. Replacing the hard disk drive or solid-state drive Before you start, print these instructions. Attention: The hard disk drive or solid-state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the hard disk drive or solid-state drive only if you upgrade it or have it repaired.
5. Remove the screw that secures the hard disk drive or solid-state drive. 6. Remove the hard disk drive or solid-state drive with bracket. 7. Detach the bracket from the hard disk drive or solid-state drive. Then attach the bracket to the new hard disk drive or solid-state drive. 8. Install the new hard disk drive or solid-state drive with bracket. Chapter 6.
9. Install the screw to secure the hard disk drive or solid-state drive. 10. Reinstall the base cover assembly and the external battery pack. 11. Turn over the computer and connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. You can increase memory capacity by replacing or adding a memory module.
5. Open the latches on both sides of the slot at the same time 1 , and then remove the memory module 2 . Save the removed memory module for future use. 6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module 1 into the slot at an angle of about 20 degrees. Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the slot and cannot be moved easily.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing the wireless LAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. To replace the wireless LAN card, do the following: 1. Disable the built-in battery.
7. Carefully remove the wireless LAN card out of the slot. 8. Align the notched edge of the new wireless LAN card with the key in the slot. Then carefully insert the card into the slot. 9. Pivot the new wireless LAN card downward 1 , and then install the screw to secure the card in place 2 . Chapter 6.
10. Connect the antenna cables to the new wireless LAN card. Ensure that you attach the gray cable to the main connector on the card, and the black cable to the auxiliary connector on the card. 11. Reinstall the base cover assembly and the external battery pack. 12. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the wireless WAN card Before you start, print these instructions.
5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card. 6. Remove the screw. The card is released from the secured position and pivots upward. 7. Carefully remove the wireless WAN card out of the slot. Chapter 6.
8. Align the notched edge of the new wireless WAN card with the key in the slot. Then carefully insert the card into the slot. 9. Pivot the new wireless WAN card downward 1 and then install the screw to secure the card in place 2 . 10. Connect the antenna cables to the new wireless WAN card. Ensure that you connect the red cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 11. Reinstall the base cover assembly and the external battery pack.
12. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To remove the keyboard, do the following: 1. Disable the built-in battery.
5. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool in the shipping package of the new keyboard to slide the keyboard forward by 2.5 mm (0.1 inch). Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved. 6. Use the cross end of the multi-tool to loosen the screws. 7. Pivot the keyboard slightly upward as shown by the arrow 1 until you can see the connectors on the bottom side of the keyboard.
8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: Chapter 6.
1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel.
3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. Chapter 6.
4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved. 6.
7. Turn the computer over again and reinstall the external battery pack. Connect the ac power adapter and all cables. Replacing the RTC battery Before you start, print these instructions. DANGER If the RTC battery is incorrectly replaced, there is danger of an explosion. The RTC battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat.
6. Install the new RTC battery 1 and attach the connector 2 . 7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 71. 8. Reinstall the external battery pack, and turn the computer over again. Connect the ac power adapter and all cables.
Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. It includes the following topics: • “Finding ThinkPad options” on page 89 • “ThinkPad docking stations” on page 89 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Basic Dock Front view 1 Power button: Press the power button to turn on or turn off the computer . 2 Eject button: Press the eject button to release the computer from the docking station. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station. 4 Docking station connector: Used to attach your computer. Rear view 1 Always On USB connector: Used to connect devices that are compatible with USB 2.
4 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer. 5 ac power connector: Used to connect the ac power adapter. 6 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor.
Rear view 1 Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
ThinkPad Ultra Dock Front view 1 Power button: Press the power button to turn on or turn off the computer. 2 Key lock indicator: This indicator turns on when the system lock key is in the locked position. 3 Docking status indicator: This indicator turns on when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
1 Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
3. Align the top-left corner of the computer with the position mark of the docking station. Attach your computer to the docking station vertically until you hear a click 1 . Then turn the system lock key to the locked position 2 . 4. Check the docking status indicator. If the docking status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station. Check the ac power adapter of the docking station, or disconnect and reattach the ac power adapter.
3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Connecting external displays to a docking station For the ThinkPad Pro Dock, if you connect two external displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive. For the ThinkPad Ultra Dock, if you connect two external displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive.
For the ThinkPad Ultra Dock, if you connect two external displays to the DisplayPort connector and the HDMI connector, the HDMI connector is inactive. Security features The system lock key has two positions as shown in the drawing. The security feature is different when the key is in different positions: • When the key is in position 1, the eject button of the docking station is locked, and you cannot remove your computer. The key lock indicator is on when the eject button is locked.
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Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 99 • “Installing device drivers” on page 101 • “Using the ThinkPad Setup program” on page 101 • “Using system management” on page 113 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Country or region Code Country or region Code China SC Netherlands NL Denmark DK Norway NO Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press F10. A Setup Confirmation window is displayed. Click Yes to save the configuration and exit the ThinkPad Setup program. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press F9 to restore to the default settings.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments If you select AC and Battery, Wake on LAN function is enabled with any power sources. Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 4. Config menu items (continued) Menu item Submenu item Value • Auto Comments If you select Auto, it enables you to connect and route appropriate USB 3.0 or USB 2.0 connectors. If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments connectors on a docking station. Power Intel SpeedStep® technology • Disabled Select the mode of Intel SpeedStep technology at runtime. • Enabled Mode for AC • Maximum Performance • Battery Optimized Mode for Battery • Maximum Performance • Battery Optimized Adaptive Thermal Management Scheme for AC • Maximize Performance Maximum Performance: Always the highest speed. Battery Optimized: Always the lowest speed.
Table 4. Config menu items (continued) Menu item Submenu item Value Comments Intel Rapid Start Technology • Disabled To use this feature, a special partition on the solid-state drive is required. • Enabled Enter after: • Immediately • 1 minute • 2 minutes • 5 minutes • 10 minutes • 15 minutes • 30 minutes • 1 hour • 2 hours • 3 hours Disable Built-in Battery • Yes • No When enabled, the computer enters a lower power state after the specified time in sleep state.
Table 4. Config menu items (continued) Menu item Value Submenu item Comments combination in the Startup Interrupt Menu window. To display the Startup Interrupt Menu window, press the black button or Enter key during the power-on self-test (POST). 0-255 CIRA Timeout Note: The default value is 60 seconds. Set the timeout option for CIRA connection to be established. Selectable second values are from 1 to 254. If you select 0, use 60 seconds as the default timeout value.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments password. By default, this is set to Disabled. If you set the supervisor password and enable this function, no one but you can change the items in ThinkPad Setup.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments able to work until they are re-enabled in the fingerprint software. Security Chip Security Chip Selection • Discrete TPM • Intel PPT If you select Discrete TPM, you can use a discrete TPM chip with TPM 1.2 mode. If you select Intel PTT, you can use Intel Platform Trusted technology (PTT) with TPM 2.0 mode. Note: Intel PTT can be used with Windows 8 or later operating system.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow. By selecting Enabled you can protect your computer against attacks by such viruses and worms. If after choosing Enabled you find that a program does not run correctly, select Disabled and reset the setting.
Table 5. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Intel AT Module Activation • Disabled Enable or disable the UEFI BIOS interface to activate the Intel AT module, which is an optional anti-theft service from Intel. • Enabled • Permanently Disabled Intel AT Suspend • Enter Note: If you set the Intel AT module activation to Permanently Disabled, you will be unable to enable this setting again.
• If you are using the BitLocker drive encryption, do not change the startup sequence. BitLocker drive encryption locks the computer from starting once detects the change of startup sequence. To change the startup sequence temporarily so that the computer starts from a desired drive, do the following: 1. Turn off the computer. 2. Turn on the computer. When the ThinkPad logo is displayed, press F12. 3. Select the device that you want the computer to start from.
Table 6. Startup menu items (continued) Menu item Value Comments Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during the POST. Option Keys display • Disabled • Enabled Boot Device List F12 Option • Disabled • Enabled Boot Order Lock • Disabled • Enabled If you select Disabled, the “To interrupt normal startup, press Enter.
Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives. This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive, and installing a program.
Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network-management program. To enable or disable the Wake on LAN feature, do the following: 1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 101. 2. Select Config ➙ Network. The Network submenu is displayed. 3.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. This chapter provides information that can help you keep your computer running smoothly.
– Restart the computer and start the recovery operation. – If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 123 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used. • Before you install a memory card such as an SD card, SDHC card, SDXC card, and a MultiMediaCard, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.
Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 123 • “Troubleshooting” on page 123 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
• If you cannot turn off your computer by pressing and holding the power button, remove all sources of power from the computer and reset the system by inserting a straightened paper clip into the emergency reset hole. To locate the reset hole, refer to “Bottom view” on page 6. After the computer is off, restart the computer by pressing the power button. If the computer does not turn on, continue with step 3. 2.
Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replace, and the UUID needs to be reinstalled. Have the computer serviced.
Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1. Start Power Manager. 2. Click the Power plan tab, and then select Maximum Performance from the predefined power plans. • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up.
Table 7. Beep errors (continued) Problem Solution Four cycles of four short beeps Shut down the computer immediately and have the computer serviced. Five short beeps The system board has a problem. Have the computer serviced. Memory module problems Print these instructions now and keep the instructions with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer.
– You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. • Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the previous solution for the procedure to make sure that the correct device driver is installed.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button.
• Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F7 to bring up the image.
• Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again. • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs).
• Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh rate on the secondary display. Solution: Change the resolution and the color depth to lower settings for the primary display. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.
2. Click Hardware and Sound. 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For more information about controlling volume, see the Windows online help. • Problem: A volume or balance slider cannot be moved. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed.
2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged batteries. If the batteries cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced. • Problem: Your computer shuts down before the battery status icon shows empty, or your computer operates after the battery status icon shows empty. Solution: Discharge and recharge the batteries.
2. If the batteries are charged but the computer does not run, call Lenovo Customer Service Center to have it serviced. A power button problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the system is still not reset, remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole.
– If the system status indicator (illuminated ThinkPad logo) blinks slowly, your computer is in sleep mode. Connect the ac power adapter to the computer; then press Fn. – If the system status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation.
A software problem Problem: An application does not run correctly. Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: • The application is designed to operate with your operating system. • Other applications run correctly on your computer. • The necessary device drivers are installed.
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Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 139 • “Getting help and service” on page 139 • “Purchasing additional services” on page 141 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of the UEFI BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information
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Appendix A. Regulatory Information Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the computer. If the computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/ThinkPadUserGuides Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Appendix A.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
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Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
3. In the Device Manager window, expand Network adapters. 4. Right-click your network adapter device, and click Properties. 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies.
