Troubleshooting Guide

Troubleshooting Manual
Hope this manual can help you solve the problems you encounter.
If you need more help, please feel free to contact us and we will get
back to you within 24 hours.
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This manual is based on a compatible laptop with a full-featured
type c port. If you are not sure whether the computer is compatible,
please contact us to confirm first.
About The Docking
Part One: Video output(Multiple Display) function
1.Connect the DC power supply and plug in the USB-C HOST,
and then the dock is ready to work. (We recommend connecting
to HOST 2 to get more available ports. For details, please refer to
the Display Function Setting Manual or the Product Manual.)
Normal circumstances: the laptop will not prompt the working
status of the dock. Therefore, please believe that it is already
working or you can try a single port to confirm whether it.
Special circumstances: some laptops will pop up a verification
prompt due to the self-protection mechanism. This is caused by the
high level of computer protection, please rest assured to use it.
2.There is a prompt of insufficient power pops up.
Please connect the original charger of the computer to supply
power.
3.Since most computers cannot perform cold processing, when
the computer enters sleep mode and restarts, it is generally
necessary to reconnect the dock for working again.
Confirm where is the issue: (Important step of troubleshooting)
Step 1: Confirm all extend devices work, included if the Type C port
of your laptop support video output and if the port( both the port on
the dock and the port of the laptop) is loose.
Step 2: Connect the original charger of your laptop to the dock's
PD port or charge the laptop directly.
Step 3: For Mac OS users, please click “Apple logo>about this
Mac>System report>Hardware>USB” to check whether the
connected devices are working properly.
Note:
①The laptop will package the video into a data identification code
and send it to the monitor.
During this period, there will be differences in identification
performance, which will cause a short flicker and continue to work
or there will be a delay.
This problem is caused by the monitor and has nothing to do with
the product. It is a normal phenomenon and will not affect the
device.
②Only a laptop with DP1.4+AMD processor can connect three
monitors at the same time and obtain a four-screen display
including the laptop screen. Otherwise, when you connect three
2.How to get extend mode.(Connect two external monitors)
Please make sure the original charger of your laptop already
connected.
Source device
1
2
2
Output1 Output2
Output1 Output2
Step 1: Apple logo>System Preferences>Displays>Cancel the
"Mirror Display" option
Part Two: Resolution Setting
Note:
The laptop will automatically adjust the resolution of all devices.
For Mac OS, the resolution will be based on the lowest resolution
among the connected devices.
For Wins, every time an additional external monitor is connected,
the resolution will drop a little.
The laptop will automatically select the most suitable resolution for
the current device.
Due to the device's protection mechanism, it may not be the
highest resolution the device supports. If necessary, you can
For Wins, Right click desktop >Graphics Settings >Display
>Resolution
Display
Notifications&actions
Battery
Storage
Display
Power & Sleep
Tablet Mode
About
Resolution
1920x1080(3D---Recommend )
1680x1050(3D)
1600x900
(
3D
)
1440x900
(
3D
)
1400x1050(3D)
1366x768
(
3D
)
1360x768(3D)
1280x1024
(
3D
)
1280x960
(
3D
)
3D display mode
On
Home
Find a Setting
System
1
3
2
Select and rearrange dispalys
Select a display below to change its settings.
Some settings are applied to all displays.
Display
Notifications&actions
Battery
Storage
Display
Power & Sleep
Tablet Mode
About
Resolution
1920x1080(3D---Recommend )
1680x1050(3D)
1600x900
(
3D
)
1440x900
(
3D
)
1400x1050(3D)
1366x768
(
3D
)
1360x768(3D)
1280x1024
(
3D
)
1280x960
(
3D
)
3D display mode
On
Home
Find a Setting
System
1
3
2
Select and rearrange dispalys
Select a display below to change its settings.
Some settings are applied to all displays.
Part Three: Audio/Mic Function
1.There is no sound during video output.
Step 1: Please make sure your external monitor has a built-in
sound card.
Step 2:
For Mac OS, Apple logo>System Preferences>Sound>Output to
click the choice of monitor.
For Wins, Right click desktop >Graphics Settings >Sound>
Output to click the choice of monitor.
2.There is no sound after connecting Mic/Audio port.
Step 1: Please make sure the Audio/Mic work properly without hub.
Step 2:
For Mac OS, Apple logo>System Preferences>Sound>
Output/Input to click the choice of Audio/Mic.
For Wins, Right click desktop >Graphics Settings >Sound>
Output/Input to click the choice of Audio/Mic.
Part Four: Ethernet Function
For Wins, Settings>Network and Internet>Status>Properties to
view the current network settings or click “available networks" to
switch networks.
Part Five: USB Data Transfer
3.The USB ports doesn’t work after connecting video output
ports.
Caused by interference problems. Please restart the device and
connect the hub again.
Part Six: USB-C Power Port on the back
Note:
The USB C power port on the back(next to the HOST 2) is only
for charging and it has no data transfer function.
Please make sure your connection method is correct.
1.The charging power is not up to expectations or it cannot
charge your computer.
Please note:
Actual power = Rated power of the charger - The power consumption
of each port
That is to say, the power of your charger is 90W, and the final actual
power may be 75W. The more devices connected, the lower the
actual power obtained. This is determined by the charger and
external equipment. If the charger power is too low, it will be unable
to charge the device. Please connect a higher power charger.
THANK YOU!
If your problem unsolved or needs
more help, please contact us.
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2
3 4
5
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11 12 13
90mm
150mm
Technical Support
external monitors, one of the external monitors will be black, or
the laptop screen will be black.
1.Video output port can not work or flicker.
Step 1: Make sure the original charger of your laptop already
connected.
Step 2: Set the external monitor as default audio output device.
Step 3: Please confirm that the external monitor that is not working
properly has been adjusted to the best resolution.
For Mac OS, Apple logo>System Preferences>Displays>
Arrangement>Gather Windows to change the resolution of each
monitor.
1.Showing no Ethernet or the network indicator is on but there
is no network.
2.The WIFI drops when the hard drive has been connected to
the hub ?
2.4G is easily interfered, you can switch to 5G network, or try to
move the hard drive to a suitable place.
1.USB driver can’t be identified on Mac OS.
Step 1: Restart the device and connect the hub again.
Step 2: Make a backup of the data, and then try the following steps
to perform a format operation for changing its format to a Mac OS
compatible format.
Click Go>Utilities>Disk Utility>External to choose the right driver
and then “Erase”.
2.There will be a delay in connecting the mouse and keyboard.
2.4Ghz and USB3.0 interfere with each other, which can cause
mouse and keyboard delays. The latency of Bluetooth devices and
Logitech devices will be more pronounced. Because Bluetooth
devices are also limited by Bluetooth signals, the general effective
distance is 50CM. It is recommended to use USB2.0 to connect the
keyboard and mouse. Or switch to a 5G network.
For Wins, Right click desktop >Graphics Settings >
Display>Resolution, click each monitor and set the appropriate
resolution for them.
at full load by default. At this time, the chip temperature rises, but the
surface temperature of this product is within the corresponding
standard even if it is used at full load, so you can use it with
confidence.
We do not recommend using any converter to connect the computer
or an external monitor to the dock. Because it is hard to confirm
whether the converter is compatible, and it may affect the function of
the docking station.
Part Seven: About Heating Up
Part Eight: About Using Other Converters
The temperature of dock is around 60 degrees Celsius when it is
working. If you use HDMI or VGA, the temperature is higher, which
is normal. As long as the USB disk or memory card is inserted and
the file transfer is not started in time, the built-in chip will work
Mac OS: You can
get “1 2 2” two different
contents.
Source device
1
2
3
Wins, You can get
“1 2 3” three different
contents.
Step 1: Right click desktop >Graphics Settings >Display>Select
Display Mode
Step 2: Open the content that needs to be extended and drag it
from the desktop of the laptop to the external monitor with the
mouse.
Step 1: Please make sure the Ethernet work properly without hub.
Step 2: Check the network setting or create a new network location.
For Mac OS, Apple logo>System Preferences>Network to check if
there is the right Ethernet Bridge. If so, click and check the setting.
If no, click the “+” to add a new network location.
3.There is no output when connecting gaming device.
Sorry that this product DOES NOT support replication or
extended displays when connecting the gaming device.
manually select the highest resolution available for the device.
For Mac OS, Apple logo>System Preferences>Displays>Scaled
Step 2: Open the content that needs to be extended and drag it
from the desktop of the laptop to the external monitor with the
mouse.