User’s Guide Models VQ4400 & VQ4410 To subscribe to programming or for assistance with using the DISH Tailgater, visit www.mydish.com/tailgater or call 1-800-963-DISH (3474). Refer to www.mydish.com/tailgater for additional information regarding equipment used with this product.
PRODUCT REGISTRATION To provide ongoing technical support and to better facilitate warranty processing, please register your product at www.kingconnect.com/products/product-registration/. TABLE OF CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DISH Tailgater Package Contents . . . . . . . . . . .
INTRODUCTION Thank you for choosing DISH and the DISH Tailgater Portable HDTV System! You are about to experience the excitement of DISH satellite television programming and the convenience of the DISH Tailgater portable antenna, which delivers the very best picture and sound quality wherever you go. The DISH Tailgater allows you to decide how and where you watch your DISH service. If you need to activate service, call 1-800-963-DISH (3474) to speak with a mobile antenna expert.
APPLY RUBBER FEET TO ANTENNA UNIT IMPORTANT! Do not apply rubber feet if roof mounting the antenna unit. ABOUT SIGNAL LOSS Because of the small size of the highly portable DISH Tailgater, signal strength may not be as strong as with a fixed home antenna. OBSTRUCTIONS The DISH Tailgater requires an unobstructed view of the southern sky for the best signal reception. Be sure to place the DISH Tailgater in a location free from obstructions such as people, trees, buildings, vehicles, etc.
ABOUT SATELLITE TV RECEPTION Satellite television uses satellites in a geostationary orbit over the earth. This type of orbit enables the satellites to stay aligned over one place on the surface of the earth and to transmit your television programming to the DISH Tailgater when pointed at the appropriate satellite. Your television programming is delivered from up to 3 satellites located at the 110°, 119°, and 129° west longitudes.
DISH TAILGATER SETUP The DISH Tailgater requires an unobstructed view of the southern sky for signal reception. Be sure to place the DISH Tailgater in a location free from obstructions such as trees, buildings, etc. (See page 3.) Point the handle approximately north to speed up search time. HAND TIGHTEN COAX. OVER TIGHTENING CAN DAMAGE CONNECTIONS. 1. Connect one end of the supplied RG-6 coax cable to the MAIN port on the DISH Tailgater and place in position.
DISH TAILGATER OPERATION IF YOU ARE USING A NEW RECEIVER WITH THE DISH TAILGATER, YOU MUST FOLLOW THE FIRST TIME SETUP PROCEDURE STARTING BELOW. AFTER THIS FIRST TIME PROCEDURE, YOU CAN USE “STANDARD DISH TAILGATER OPERATION” STARTING ON PAGE 10. FIRST TIME DISH TAILGATER OPERATION WITH NEW RECEIVER MAKE SURE TO INSTALL THE BATTERIES IN THE RECEIVER’S REMOTE CONTROL (INCLUDED WITH REMOTE CONTROL). 1. Point your receiver’s remote at the front of the receiver and press SAT. Press RECORD.
IN STEPS 2-6, DO NOT BLOCK THE DISH TAILGATER’S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME! IMPORTANT! If you move the antenna unit any time during or after the scan, you will have to repeat steps 2-6. 2. Use the arrow buttons on your remote to highlight the letter group that includes the first letter of the state you are currently in. Press SELECT. 3. Highlight the state you are currently in from the state menu. Press SELECT. 4. Verify “Scan” is highlighted. Press SELECT.
The receiver will download software for the DISH Tailgater. This step may take 20-25 minutes. 5. The receiver will reset and the Mobile Antenna Setup Screen will appear. Repeat steps 2-4 to start a second scan. The unit will scan a second time.
When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete. 6. After your receiver has acquired the signal, it is ready to be activated. To activate service call 1-800-963-DISH (3474). After your receiver is activated, the electronic program guide will download. This may take up to 10 minutes to complete (potentially longer if an external hard drive is connected). This completes the setup for new receivers.
STANDARD DISH TAILGATER OPERATION IF YOUR RECEIVER IS NEW AND UNACTIVATED, YOU MUST COMPLETE THE STEPS ON PAGES 6-9 FIRST! After connecting and turning on your equipment as instructed in DISH TAILGATER SETUP, the Mobile Antenna Setup screen will display. (It may take up to two minutes to display.) Note: If the Mobile Antenna Setup screen does not display, press MENU, 6, 1, 1 on your remote. Highlight the “Check Switch” button then press SELECT on your remote.
2. Highlight the state you are currently in from the state menu. Press SELECT. 3. Verify “Scan” is highlighted. Press SELECT. The scan will begin and may take up to several minutes to complete. This screen will display during the scan. 4. When the scan is complete, the Acquiring Signal message will display. Acquiring the signal may take up to 5 minutes to complete.
5. After your receiver has acquired the signal, the electronic program guide will download. This may take up to 10 minutes to complete (potentially longer if an external hard drive is connected). If your receiver has not been used for awhile the 013 error message may appear. Call 1-800-333-DISH (3474) and follow the prompts to reauthorize your receiver. Note that if channel 101 appears, scroll channel up or down to make sure 013 error message does not appear.
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PROPER CARE OF YOUR EQUIPMENT 1. Always handle the DISH Tailgater product carefully. Do not drop the DISH Tailgater. Avoid excessive shock or vibration to the DISH Tailgater. 2. Use caution when carrying the DISH Tailgater. Always carry the DISH Tailgater by the handle. 3. Do not remove the cover of the DISH Tailgater without authorization. Doing so will void the Limited Warranty. 4.
ACCESSORIES (Sold separately - see www.kingconnect.com/products/accessories/) AL1000 Alarm MB500 Mounting Bracket The KING AL1000 Alarm goes in-line between your powered receiver and the DISH Tailgater. It will sound an audible security alarm if the coax is disconnected from the DISH Tailgater. Dish Tailgater not included. Allows hanging of antenna unit on vehicle window or included hanger bracket. For stationary use only. Vehicle must not be in motion while antenna unit is on window or hanger bracket.
ROOF INSTALLATION 1. Make sure you have the following tools and materials before starting. Optional MB600 Mounting Feet The MB600 Mounting Feet allow you to semi-permanently mount the antenna unit (see page 15). NOTE: Many RVs are prewired with RG-6 coax cable for satellite antennas. Contact the manufacturer of your RV or your local dealer to verify where this cable is located. If prewired, run the existing coax cable from the prewire location in the roof to the antenna unit.
ANTENNA UNIT LOCATION HEIGHT OF OBSTRUCTION APPROXIMATE MINIMUM DISTANCE TO EDGE OF ANTENNA UNIT 10” 8” 11” 10” 12” 12” 13” 14” 14” 16” 15” 18” 16” 20” Page 17
The installer is responsible for determining the most appropriate fastener to secure the antenna unit to the roof. Depending on the roof material, fasteners such as lag screws, well nuts, sheet metal screws, toggle bolts and T anchors may be used, and should always be used in combination with a roof compatible sealant. IMPORTANT! The installer is responsible for weatherproofing all holes (except drain holes) with sealant. 3.
6. Run coax from the antenna unit to the roof edge, then along edge to location where it will be fed into the vehicle. Secure coax to roof every 12-18 inches (see below). 7. Drill 3/4” hole through the roof and into the cabinet where receiver is stored. Feed coax down through hole. Seal opening with roof compatible sealant so that it is completely waterproof (inside and outside of the 3/4” hole). IMPORTANT! Roof hole for wiring must be sealed so it is completely waterproof.
TROUBLESHOOTING Symptom/Message Possible Cause Troubleshooting Receiver is stuck on “SYSTEM INFO” screen. Access card is not fully seated in receiver slot. Fully insert access card in receiver slot. On a ViP211z, this is located behind the front panel access door on left side of receiver. Complete Signal Loss - 015 Obstructions to the DISH Tailgater’s view of the southern sky, such as tree branches, severe rain, etc.
Symptom/Message My remote is not working. Possible Cause Your batteries may need to be replaced. Your remote is not currently paired with your receiver. Remote is in wrong mode. Troubleshooting 1) Check to make sure the batteries are properly inserted in your remote. If the SAT button on top of the remote does not light up when you press it, replace the batteries. 2) Set up your remote control: • Press the “SYSTEM INFO” button on the front panel of your receiver. The “System Info” screen displays.
Symptom/Message Possible Cause Over-the-Air Antenna The quality of reception and number Channels Missing - Error 739 of channels available depends on, among other things, the over-theair antenna’s placement and your location. Troubleshooting You are in a new location and have not scanned for channels. 1) Check that the wiring between your DISH receiver and your over-the-air antenna is configured properly. 2) Unplug the power cord of your receiver for 10 seconds and plug it back in.
Symptom/Message Possible Cause Troubleshooting Guide Information Not Available. Your receiver was not powered off at 1) Unplug the power cord of your receiver for 10 night to receive the nightly electronic seconds and plug it back in. It may take up to program guide updates. 5 minutes for your receiver to power back on. 2) On the Mobile Antenna Setup Screen: Your receiver has not yet acquired • Verify the correct state is selected.
MANUFACTURER’S LIMITED WARRANTY Every new DISH Tailgater Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the following two year parts and one year labor limited warranty from the date of original purchase: • Two year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after two years.
FCC GUIDELINES This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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To subscribe to programming or for assistance with using the DISH Tailgater, visit www.mydish.com/tailgater or call 1-800-963-DISH (3474).
