Operation Manual
18
Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
TROUBLESHOOTING
Symptom Remedy
iHeartRadio
“DISCONNECTED” Check the connection to the device.
“NOSKIPS” The skip limit has been reached. Retry later.
“NOSTATIONS” No stations are found.
“NOT CONNECTED” Link to the application is impossible.
“IHEARTLINK UP” Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.
“PLEASE LOGIN” You haven’t log in. Log in again.
“STATION NOT
AVAILABLE”
Broadcast from the station is over.
“STATION NOT
SELECTED”
No station is selected.
“STREAM ERROR” Broadcast data is interrupted.
“THUMB FAILED” Registration of Thumbs Up/Down has failed.
“TIMED OUT” The request has resulted in time-out.
Bluetooth®
No Bluetooth device is
detected.
• Search from the Bluetooth device again.
• Reset the unit.
( 3)
Pairing cannot be
made.
• Make sure you have entered the same PIN code to both the
unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
( 10)
“DEVICE FULL” appears. The number of registered devices has reached its limit.
Retry after deleting an unnecessary device.
( 13, DEVICE
DELETE)
Echo or noise occurs. • Adjust the microphone unit’s position.
( 10)
• Check the
[ECHO CANCEL]
setting.
( 11)
Phone sound quality
is poor.
• Reduce the distance between the unit and the Bluetooth
device.
• Move the car to a place where you can get a better signal
reception.
Symptom Remedy
Bluetooth®
• Voice calling method is
not successful.
• “N/A VOICE TAG”
appears.
• Use voice calling method in a more quiet environment.
• Reduce the distance from the microphone when you
speak the name.
• Make sure the same voice as the registered voice tag is
used.
“NOT SUPPORT” appears. The connected phone does not support Voice
Recognition feature.
• “NO ENTRY” appears.
• “NO PAIR” appears.
There is no registered device connected/found via
Bluetooth.
“ERROR” appears. Try the operation again. If “ERROR” appears again,
check if the device supports the function you have
tried.
“NO INFO” appears. Bluetooth device cannot get the contact information.
Sound is being interrupted
or skipped during playback
of a Bluetooth audio
player.
• Reduce the distance between the unit and the
Bluetooth audio player.
• Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to
the unit.
The connected Bluetooth
audio player cannot be
controlled.
• Check whether the connected Bluetooth audio player
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
• “HF ERROR XX” appears.
• “BT ERROR” appears.
Reset the unit and try the operation again. If this does
not solve the problem, consult your nearest service
center.
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