User Guide

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Troubleshooting

Technical Support Email: customersupport@kaysuda.com

Q: CA20 is not in the Device Manager

1: Please turn on the privacy switch (on the top of the CA20

webcam).

2: Please move to other USB port, better to plug to the PC’s

motherboard USB 3.0 port .

3: If you are using any anti virus then must disable cam protection

protocol of the antivirus otherwise window won

’

t detect the

camera .

Q: Windows Hello isn't available on this device or

We couldn't find a camera compatible with Windows Hello Face

1: Please disable the build in IR camera if you have.

2: Check whether “Integrated IR Camera” is under Device

Manager--Cameras or Imaging Devices. Whether “Windows Hello

Face Software Device” under Device Manager--Biometric devices.

3:a) Open File Explorer, navigate to

C:\Windows\System32\WinBioPlugIns\FaceDriver

Summary of content (4 pages)

PAGE 1
Troubleshooting Technical Support Email: customersupport@kaysuda.com Q: CA20 is not in the Device Manager A: 1: Please turn on the privacy switch (on the top of the CA20 webcam). 2: Please move to other USB port, better to plug to the PC’s motherboard USB 3.0 port . 3: If you are using any anti virus then must disable cam protection protocol of the antivirus otherwise window won ’ t detect the camera .
PAGE 2
b) Right-click on HelloFace.inf and click "Install" c) If the file exists do the same thing for HelloFaceMigration.inf in the same directory 4: Restart windows biometric service 5: Run this command through CMD (In administrator mode): DISM.exe /Online /Cleanup-image /Restorehealth 6: If joined the machine to a work/school account that applied policy requiring a pin BEFORE set up the camera for the on prem domain account with pin and camera.
PAGE 3
Delete your school account under settings - account - access work or school. thereafter you can set windows hello up. And then put the school account back in. 7：Modify Group Policy Settings a: Press Windows Key, Type Gpedit, and Press Enter. b: Click on Computer Configuration and Open Administrative Templates. c: Select Windows Components and Open Biometrics.
PAGE 4
Q: Microphone isn’t working A: 1: Select “Microphone(Realtek USB2.0 Audio)” as the default audio input device in the preference and in MS Teams/Zoom....settings Q: Could not log in the PC when reboot. A: 1: Please change the power plan to “High performance”, follow Control Panel> Hardware and Sound>Power Options Q: Make sure your face is centered in the frame.