. 4K MEMORY CARD CAMERA RECORDER GY-HC550U/GY-HC550E GY-HC500U/GY-HC500E/GY-HC500SPCU INSTRUCTIONS (BASIC) This manual provides a brief explanation on operating this camera recorder. For detailed operation methods and camera settings, please refer to the following Mobile User Guide. Wireless LAN antenna is not included in GY-HC500U/GY-HC500E/GY-HC500SPCU. The specifications and appearance of this product are subject to changes for further improvement without prior notice.
FOR USA These are general Important Safety Instructions and certain items may not apply to all appliances. Important Safety Instructions Introduction 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
POUR LES ÉTATS-UNIS Ces informations sont des CONSIGNES DE SÉCURITÉ IMPORTANTES et certains points peuvent ne pas s’appliquer à tous les appareils. CONSIGNES DE SÉCURITÉ IMPORTANTES 8. 9. 10. 11. 12. 13. Lire ces instructions. Conserver ces instructions. Tenir compte de tous les avertissements. Respecter toutes les instructions. Ne pas utiliser cet appareil à proximité de l’eau. Ne nettoyer qu’avec un chiffon sec. Ne pas boucher les ouvertures de ventilation.
Safety Precautions POUR CANADA ATTENTION FOR USA AND CANADA RISQUE D’ELECTROCUTION NE PAS OUVRIR CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN ATTENTION: POUR EVITER TOUT RISQUE D’ELECTROCUTION NE PAS OUVRIR LE BOITER. AUCUNE PIECE INTERIEURE N’EST A REGLER PAR L’UTILISATEUR. SE REFERER A UN AGENT QUALIFIE EN CAS DE PROBLEME. CAUTION: Introduction TO REDUCE THE RISK OF ELECTRIC SHOCK. DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Déclaration de conformité du fournisseur GY-HC550U Numéro de GY-HC500U modèle : GY-HC500SPCU Nom de marque : JVC JVCKENWOOD USA Personne Corporation responsable : 500 Valley Road, Adresse : Suite 203 Wayne, NJ 07470 973-317-5000 Numéro de téléphone : This device complies with Part 15 of FCC Rules.
CAUTION: Attention: The mains plug shall remain readily operable. Remove the mains plug immediately if the camera functions abnormally. La prise secteur doit être opérationnelle. Débranchez immédiatement la fiche secteur si le caméscope ne fonctionne pas normalement. . . Introduction WARNING: Avertissement: The battery pack, the camera with battery installed, and the remote control with battery installed should not be exposed to excessive heat such as direct sunlight, fire or the like.
. The apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. . L’appareil ne doit pas être exposé à de l’eau ou à des éclaboussures et les objets remplis de liquide, tels que des vases, ne doivent pas être placés sur l’appareil. . Do not point the lens directly into the sun. This can cause eye injuries, as well as lead to the malfunctioning of internal circuitry. There is also a risk of fire or electric shock. .
GY-HC550U Radio Frequency Energy Safety Information Warning Introduction This JVC camera generates RF EME while transmitting. RF EME (Radio Frequency Electric & Magnetic Energy) has the potential to cause slight thermal, or heating effects to any part of your body less than the recommended distance from this radio transmitter’s antenna. RF energy exposure is determined primarily by the distance to and the power of the transmitting device.
GY-HC550U Pour usage intérieur seulement (5150-5250 MHz) au Canada There are legal restrictions on the use and outdoor use depending on the country and region. Please be careful not to violate the law. Il existe des restrictions légales concernant l’utilisation générale et extérieure en fonction du pays et de la région. Veillez à respecter la loi.
GY-HC550U Introduction This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Cet émetteur ne doit pas être co-localisé ou utilisé en conjonction avec une autre antenne ou un autre émetteur. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: A This device may not cause interference.
IMPORTANT (for owners in the U.K.) Connection to the mains supply in the United Kingdom. DO NOT cut off the mains plug from this equipment. Where there are strong electromagnetic waves or magnetism, for example near a radio or TV transmitter, transformer, motor, etc., the picture and the sound may be disturbed. In such case, please keep the apparatus away from the sources of the disturbance. . The plastics packaging bags may cause suffocation when they are covered over the head.
GY-HC550E and GY-HC500E Battery Pack The European representative of JVC KENWOOD Corporation is: The supplied battery pack is a lithium-ion battery. Before using the supplied battery pack or an optional battery pack, be sure to read the following cautions: Terminals To avoid hazards ... do not burn. ... do not short-circuit the terminals. Keep it away from metallic objects when not in use. When transporting, carry the battery in a plastic bag. ... do not modify or disassemble. ...
o Para Brasil Importer (EU only) Informação sobre eliminação de baterias Este produto não deverá ser eliminado como lixo doméstico em geral. Devolva a bateria velha ao comerciante ou para a rede autorizada, para que seja devolvida ao fabricante ou importador. A reciclagem e eliminação de lixo em uma maneira adequada, ajudarão para preservar recursos, prevenindo, ao mesmo tempo, contra efeitos prejudiciais sobre a nossa saúde e o meio ambiente.
Contents Symbols used Introduction Safety Precautions ............................................ 4 Contents .......................................................... 14 Verifying the Accessories ................................ 14 Names of Parts ................................................ 15 Preparations Introduction Settings and Adjustments Before Use ............. Power Supply .................................................. Initial Settings ................................................
Names of Parts X W I A B H C G V U T S J K L D M R N O Q P . E F . A B C D E Shoe Tally Lamp Built-in Microphone Monitor Speaker Cross-Shaped Button (JKHI)/Set Button (R) F Tripod Mounting Screw Hole G [FIX/VAR/OFF] zoom speed switch H Accessory Mounting Screw Hole I J K L M N Wireless LAN Antenna Terminal A Viewfinder Eyecup Visibility Adjustment Lever [x] Headphone Jack [TC IN/OUT] switch Introduction o Bottom O [TC] TC Input/Output Terminal P [REC] Record Trigger Button Q [EXP.
Side Control Panel Y [OIS/2] Optical Image Stabilizer/User 2 Button Z [FOCUS ASSIST/1] Focus Assist/User 1 Button V X b Z W U a Y a [MENU/THUMB] Menu/Thumbnail Button b [CANCEL] Cancel Button T S R A B Q C Introduction .
LCD Monitor A Lens Section K JI H CH1 CH2 INT INPUT1 INPUT2 INPUT1 INPUT2 G LINE MIC MIC +48V LCD BRIGHT 20x MONITOR CH1 BOTH CH2 ND FILTER PEAKING DISPLAY A STATUS AUTO MANUAL CH1 OPTICAL ZOOM FOCUS AUTO MANU 1/64 1/16 1/4 OFF PUSH AUTO PUSH LOCK CH2 USER7 USER8 B I CD E F . B C D E . F [STATUS] Status Screen Display Button A Filter Built-In Screw 0 Installable filter types: Φ82 mm Memo : 0 Remove the lens hood when installing the filter.
Settings and Adjustments Before Use Adjusting the Grip Belt Attaching the Wireless LAN Antenna (Supplied) A Attach the wireless LAN antenna by turning it in the clockwise direction. Hold the base while attaching the antenna. Open the pad and adjust the position of the grip belt accordingly. Preparations . Caution : 0 If the grip is loose, the camera recorder may fall off resulting in injuries or malfunction.
Power Supply To use this camera recorder, you can attach a battery pack or connect an AC adapter to it. Caution : 0 Set the [POWER ON/OFF] switch to “OFF” before changing the power supply that operates this camera recorder. 0 To charge the battery using a battery charger, purchase a genuine charger that can charge the recommended battery. Memo : 0 Blinking of the [POWER/CHARGE] lamp during charging indicates the charge level.
Estimated Charging and Continuous Operating Times o Charging time BN-VC296G (accessory): Approx. 5 hours * When the [POWER ON/OFF] switch is set to “OFF” Memo : 0 If you charge the battery immediately after using while the battery is still warm, it may not be fully charged. 0 It is recommended that you charge the battery in an environment between 10 °C and 30 °C (50 °F and 86 °F).
2 Select a language using the cross-shaped button (JK), and press the Set button (R). A self-diagnosis screen appears. 4 Press the Set button (R) after confirming the exit screen. The [Date/Time] screen appears. 0 For U models . . 0 For E models Preparations 3 Ensure that the lens cover is closed, and press the Set button (R). 0 Self-diagnosis starts. 0 A progress bar appears, and “Complete Diagnosis” appears when the diagnosis is complete. . .
Recording Media Usable SSD Media This camera recorder saves recorded audio sound and videos except those in “4K EXT” quality to the SD card (sold separately) in the card slot. Meanwhile, when the KA-MC100 SSD MEDIA ADAPTER (sold separately) is inserted into [EXT.SLOT], “4K EXT” videos and audio sound are recorded to the SSD media (sold separately).
System Format Resolution * SDXC QuickTime (MPEG2) A, Exchange, MP4 (H.264) MXF (MPEG2)A 1920x1080, 1440x1080, 1440x1080 1920x1080 1280x720 1280x720 HQ SP LP (12M) LP (8M) 25 35 68 97 51 70 139 197 103 141 279 396 206 283 580 794 412 566 1121 1592 825 1133 2245 3186 1651 2267 4482 6376 The estimated recordable time is only a guide. Differences may occur depending on the SSD media in use and condition of the battery.
Inserting the SSD MEDIA ADAPTER This camera recorder comes with an [EXT.SLOT] for recording and playing audio sound and videos in “4K EXT” quality. 2 Select the slot of the card to be formatted and press the Set button (R). 2 . 3 The status of the selected recording media is displayed. 4 Select [Format] and press the Set button (R). Preparations Format Media . Turn off the camera recorder. Detaching the Battery Open the EXT.SLOT cover.
Clips Recorded to Recording Media Example: QuickTime Folders Created in the Recording Media A BCG 00 01 The captured image is recorded into different folders according to the [Format] settings. 0 Other than MXF (MPEG2): [DCIM] 0 MXF (MPEG2): [PRIVATE]A Clip (Recorded Data) and Clip Name 0 When recording is stopped, the images, audio and accompanying data which are recorded from start to stop are recorded as one “clip” on the recording media.
Basic Shooting Procedures Setting up Shooting 1 Supply battery or AC adapter power to the camera recorder. 2 Insert the recording media 3 Turn on the power of the camera recorder. Setting the [POWER ON/OFF] switch to “ON” starts up the camera recorder in the Camera mode to enable shooting. 4 Adjust the angle of the LCD monitor and viewfinder. 5 Set [System], [Format], [Resolution], [Frame Rate] and [Bit Rate] in [System] B [Record Set] B [Record Format].
Miscellaneous Functions for Shooting and Recording Methods This camera recorder is equipped with various functions for shooting. The functions described here are the typical functions of the camera recorder. Miscellaneous Functions for Shooting 0 Assignment of user buttons: 0 0 0 A Recording using both slots A and B 0 Continuous recording (Series Rec): Enables seamless long hour continuous recordings over the slots.
Playing Recorded Clips To play back clips recorded in a recording media, switch to the Media mode. Press and hold the [MODE] selection button in the Camera mode to enter the Media mode. A thumbnail screen of the clips recorded on the recording media is displayed. You can play back the selected clip on the thumbnail screen. Memo : 0 When a recording media without any clips is inserted, “No Clips” is displayed.
Functions of Network Connection The network feature comprises web-browserbased functions using devices such as a smartphone, tablet terminal, or PC, as well as FTP and live streaming functions that run via thumbnail screens and menu operation. Memo : 0 When [System] B [Record Set] B [Record Format] B [System] is set to “High-Speed”, only “Planning Metadata” can be used for the [LAN] terminal connection.
Preparing Network Connection Operating Environment Operation has been verified for the following environments. Computer 0 OS: Windows 7 Web browser: Internet Explorer 11 0 OS: Windows 10 Web browser: Chrome 0 OS: macOS 10.
Connecting to the Network o Wireless LAN connection (“Built-in Wireless LAN”A or “USB”-“Wireless LAN”) 0 When “Connect with Access Point” or “P2P”“WPS” is selected on the [Select Connection Type] screen. Configure the settings as follows according to the screen. 0 Mode of connection 0 Configuration method Connecting to the Network 1 Select the interface in the [Wizard]. 0 In [Network] B [Connection Setup] B [Wizard], select “LAN”, “USB” or [Built-in Wireless LAN]A.
Connecting from a Web Browser 0 Display the list of access points in the wireless connection settings of the smartphone, tablet terminal, or PC, and select “HC550-****”A and [HC500****]B. (**** are numbers that vary with the device used.) 0 After the password confirmation screen appears, enter the [Passphrase] displayed on the [Connection Setup] screen. You can access the web functions of this camera recorder via a web browser on devices such as a smartphone, tablet terminal, or PC.
Menu Screen Hierarchical Chart * Others Main Menu... Camera Function... Bars OIS Shutter AE Level AE Speed AE Area AGC Limit Auto Iris Limit (Open) Auto Iris Limit (Close) EEI Limit Smooth Trans GAIN L GAIN M GAIN H Zoom... Focus... Face Detection... Infrared USER Switch Set... KEYLOCK Menu Access Camera Angle [Tagging] Camera Process... Color Space Gamma Detail Master Black Black Toe Knee White Clip White Balance... Color Matrix Color Gain Reverse Picture Reset Process TC/UB...
Basic Operations in Menu Screen A [FOCUS ASSIST/1] Button Adds the selected menu or submenu item to the [Favorites Menu]. 0 Pressing the [MENU/THUMB] button displays B [OIS/2] Button Resets settings in the [TC Preset] or [UB Preset] setting screen. 0 0 0 0 0 the menu screen on the LCD monitor and viewfinder. Various settings for shooting and playback can be configured on the menu screen. There are two types of menu screens - [Main Menu] and [Favorites Menu].
Display Screen in Camera Mode When the display setting for [LCD/VF] B [Display On/Off] is set to “Off”, the corresponding display is hidden. However, the display may appear during event display or warning display. Memo : 0 When the display setting for [LCD/VF] B [Display On/Off] is set to “On”, the display screen appears only in the following cases if it has been turned off. 0 Approximately 3 seconds when changes are being made 0 During event display or warning display Display Screen j A B C D E F G H I .
E Camera Angle [Tagging] L Displays the camera angle tagging information when [WFormat] is configured to “Exchange”. H Color Space Display Displays the color space. Memo : 0 This can be configured in [Camera Process] B [Color Space]. L Shutter 0 The current shutter speed appears on the screen.
O White Balance Mode Displays the current white balance mode. (*****K indicates color temperature) A *****K : When the [WHT BAL B/A/PRESET] switch is set to “A” in the Manual White Balance mode. B *****K : When the [WHT BAL B/A/PRESET] switch is set to “B” in the Manual White Balance mode. P *****K : When the [WHT BAL B/A/PRESET] switch is set to “PRESET” in the Manual White Balance mode. a FAW : During Full Auto White Balance mode.
Y Zoom Display 0 Displays the zoom position. (Zoom bar or value) Dynamic Zoom Off: . a Time Code (I)/User’s Bit (J) Display 0 Displays the time code (hour: minute: second: frame) or user’s bit data. 0 Example of time code display: Display Screen 00:00:00:00 Dynamic Zoom On: * . . * Colon (:) denotes non-drop frames and dot (.) denotes drop frames. 0 The zoom bar will only be displayed for 3 seconds after the zoom operation is activated. 0 The value will always be displayed.
d SDI/HDMI Record Trigger STBY B : When [A/V Set] B [Video Set] B [SDI OUT] B [Rec Trigger] is set to “Type-A” or “Type-B”, or [HDMI OUT] B [Rec Trigger] is set to “On” and recording is stopped REC B : When [A/V Set] B [Video Set] B [SDI OUT] B [Rec Trigger] is set to “Type-A” or “Type-B”, or [HDMI OUT] B [Rec Trigger] is set to “On” and recording is in progress e GPS Mark AL When [System] B [GPS] is set to “On”, the signal reception status is displayed.
Display Screen in Media Mode When the display setting for [LCD/VF] B [Display On/Off] is set to “Off”, the corresponding display is hidden. Memo : 0 Display on the information display area can be toggled using the [ONLINE/3] button. 0 When the display setting for [LCD/VF] B [Display On/Off] is set to “On”, the display screen appears only in the following cases if it has been turned off. 0 During event display or warning display A B C QP O 282min N M L 1000/2000 K 00: 00: 00.
I Date/Time Display Displays the date/time that is recorded on the currently played recording media. Memo : 0 The date/time display style can be specified in [System] B [Date Style]/[Time Style]. J Network Connection Icon The network connection status is displayed. Icon K Time Code (I)/User’s Bit (J) Display 0 Displays the time code (hour: minute: second: frame) or user’s bit data recorded in the recording media being played back. 0 Example of time code display: 00:00:00:00 * .
Status Screen 0 This screen allows you to check the current settings. 0 To display the status screen, press the [STATUS] button in the normal screen. 0 Press the [STATUS] button to switch to the status screen. 0 Press the [MENU/THUMB] button at each status screen (other than the [Camera] screen) to enter the setting screen. 0 Use the cross-shaped button (HI) to switch between the screens.
Troubleshooting Symptom Power does not turn on. Unable to start recording. Action 0 Is the AC adapter properly connected? 0 Is the battery charged? 0 Is the power turned on immediately after it is turned off? 0 0 0 0 Camera image is not output on 0 the LCD monitor and viewfinder screen. 0 Playback does not start after selecting a clip thumbnail and pressing the Set button (R). Images on the LCD monitor and viewfinder screen appear dark or blurred.
Symptom The time is not displayed. Action 0 The time is only displayed on the display screen in the Camera mode (during shooting). 0 Is [System] B [Record Set] B [Time Stamp] set to “On”? To display the date and time, set it to “Off”. The actual recording time is shorter than the estimated time. The two camera recorders are not synchronized even though the time codes have been synchronized. (Z on the Slave device is not displayed.) Cannot connect to wireless LAN.
Precautions for Proper Use Storage and Usage Locations Carrying the Camera o Do not drop or hit this unit against a hard object when transporting. Power Saving o When this unit is not in use, be sure to set the [POWER ON/OFF] switch to “OFF” in order to reduce power consumption. o Turn off the power before performing any maintenance. o Wipe the external cabinet of the unit with a soft cloth. Do not wipe the body with benzene or thinner. Doing so may cause the surface to melt or turn cloudy.
SDHC/SDXC Cards o SDHC/SDXC card is referred to as “SD card” or “recording media” in this manual. o This camera recorder saves the recorded images and audio sound on the SD card (sold separately) in the card slot. o If the SD card contains files recorded by devices other than this camera recorder or files that are saved from a PC, the recordable time may be shorter or data may not be properly recorded. In addition, the remaining space on the card may not increase even when files are deleted using a PC.
LCD Monitor and Viewfinder o The LCD monitor and viewfinder screen are manufactured using high-precision technology. Black or bright spots may appear on the LCD monitor and viewfinder screen. This is not a malfunction. These spots will not be recorded. o If you use this unit continuously for a long period of time, the characters displayed in the viewfinder may temporarily remain on the screen. This phenomenon will not be recorded to the recording media.
o If placed on its side, heat release efficiency will deteriorate. o Use the supplied AC adapter as the power supply. Do not use the supplied AC adapter on other devices. o Use the supplied power cord. And do not use the supplied power cord for any other devices. o When the connectors that come with connector covers are not in use, put on the covers to prevent damage to the connectors. o This camera recorder makes use of fonts by Fontworks Inc. o This camera recorder makes use of M+FONTS.
Terminal Section Video/Audio Item Description [SDI OUT] terminal (480i or 576i: Downconverted 720p/1080i/ 1080p: embedded audio), BNC (unbalanced) 3G-SDI, Compliant with SMPTE ST424, HD-SDI, Compliant with SMPTE ST292, SD-SDI Compliant with SMPTE ST259 3G-SDI, Compliant with SMPTE ST299, HD-SDI, Compliant with SMPTE ST299, SD-SDI Compliant with SMPTE ST272 Embedded audio standard [HDMI] output Type A terminal [INPUT 1/INPUT 2] Terminal (XLR 3-pin) [MIC] -50 dBu, 3 kK, XLR (balanced), +48 V output (phantom p
Storage Section Item Supported media Description SDHC/SDXC: SD slots x 2 M.2 SSD: Expansion slot Video/Audio Others Item Description 4K EXT mode (Apple ProRes) Recording file QuickTime File Format format Video 422HQ mode Apple ProRes 422 HQ, 1768 Mbps (Max), 3840x2160/59.94p, 50p, 29.97p, 23.98p, 25p 422 mode Apple ProRes 422, 1178 Mbps (Max), 3840x2160/59.94p, 50p, 29.97p, 23.98p, 25p 422LT mode Apple ProRes 422 LT, 821 Mbps (Max), 3840x2160/59.94p, 50p, 29.97p, 23.
Item Description SD mode (MOV: H.264) Recording file QuickTime File Format format Video MPEG-4 AVC/H.264, 8 Mbps (Max) 720×480/59.94i (U model) 720×576/50i (E model) Audio LPCM 2ch, 48 kHz/16bit Web mode (MOV: H.264) Recording file QuickTime File Format format Video HQ mode MPEG-4 AVC/H.264, 8 Mbps (Max) 720x480/59.94i, 720x576/50i MPEG-4 AVC/H.264, 3 Mbps (Max) 960x540/29.97p, 25p, 23.98p LP mode MPEG-4 AVC/H.264, 1.2 Mbps (Max) 480x270/29.97p, 25p, 23.
Dimensional Outline Drawing (Unit: mm) Wireless LAN antenna is not included in GY-HC500U/GY-HC500E/GY-HC500SPCU. 49 79 55 158 109 . 437 77 203 212 227 386 * The specifications and appearance of this product are subject to changes for further improvement without prior notice.
Software License Agreement 2. The User shall not carry out reverse engineering, disassembling, decompiling or any other code analysis works in connection with the Licensed Software. The software embedded in the Product (hereinafter the “Licensed Software”) provided by JVC KENWOOD Corporation (hereinafter the “Licensor”) is copyrighted to or sublicensable by the Licensor, and this Agreement provides for the terms and conditions which Users shall follow in order to use the Licensed Software.
Article 9 Destruction of the Licensed Software If this Agreement is terminated pursuant to the provision of Article 8, the User shall destroy the Licensed Software, any related documents and copies thereof within two (2) weeks from such date of termination. Article 10 Export Restriction 1. The User shall understand that the Licensed Software shall be subject to the export restrictions adopted by the country of User and any other countries. 2.
B5A-2961-00 © 2019 JVC KENWOOD Corporation GY-HC550U/GY-HC550E GY-HC500U/GY-HC500E GY-HC500SPCU 4K MEMORY CARD CAMERA RECORDER .
