PREMISES PAGER SYSTEM UHF Desktop Transmitters GuestAlert 200 Series PeopleAlert 2600 PeopleAlert 2601 with Telephone Interconnect Installation and Operation Guide Part Number 320115 Rev K April 2004
Introduction JTECH Communications Inc. is a privately owned United States Corporation which designs and manufactures cost effective in-house communications systems for customers throughout the world. Thank you for choosing JTECH Communications Inc. as the provider for your onpremises paging requirements. We truly appreciate your confidence in our products. At JTECH there is no greater commitment than providing you with total customer satisfaction.
Table of Contents OVERVIEW ................................................................................................................................................................1 INSTALLATION ........................................................................................................................................................2 INSTALLING THE TRANSMITTER.................................................................................................................................
Overview Congratulations on your purchase of JTECH Communication’s state of the art GuestAlert or PeopleAlert Desktop Paging System. Using the Desktop Transmitter you can easily page site mobile employees or customers with vibration/tone, numeric pagers, the popular Glowster vibe/flash pagers and the new CommPass family of Vibe, Tone, Flash and Voice pagers. If so equipped, pages can also be sent using the PeopleAlert Telephone Interconnect option.
Installation Installing the Transmitter The first consideration in the placement of the transmitter is convenience. It should be readily accessible in a central location within the paging area. Pay close attention to nearby obstructions such as walls, pipes, ducts, mirrored glass, or other similar barriers that may weaken or misdirect transmitted signals. Certain materials and construction, especially metal, have the potential to partially or completely block the paging signal. Fig.
The transmitter can be mounted in one of two ways: 1) placed on a flat surface such as a counter or desktop with the attached stand, or 2) mounted to a wall using the attached stand as a mounting plate. Four holes are provided to facilitate wall mounting. The four #6 screws are user provided and can be purchased from a local hardware store. When placed on a flat surface the angle of the unit may be adjusted using the thumbscrews on either side of the unit.
Transmitter Function Menu The Desktop Transmitter functions are accessible from a function menu that is accessed by pressing the * key. In an effort to reduce potential system problems due to erroneous changes in system settings, most of this menu is password protected. The factory default password is “1234.” Most commonly used transmitter functions are also available via 4-digit code access, codes which are supplied on the magnetic guide that is shipped with your transmitter.
Numeric Pager Numeric pagers can have four ID’s each. The first is used as its unique ID for single pager paging or as a member of a dynamic group while the second, third, and fourth ID may be used to enable factory programmed group paging. For example, pagers 1-20 could be programmed with numbers 1-20 as their first ID. Pagers 1-10 could also be programmed with ‘factory programmed GROUP 2’ as their second ID; pagers 11-20 could be programmed with ‘factory programmed GROUP 3’ as their second ID.
Using the RapidCall™ Vibration/Tone Pagers Battery Installation Slide the battery door latch in the direction of the arrow on the pager (Fig. 2.) Slide the battery door down from the top to open. Insert one AA alkaline battery, observing the proper polarity. Replace the battery door and lock into place. Fig. 2 – RapidCall Pager (rear) Fig.
2. To page the RapidCall vibration/tone pager pre-programmed with the multiple vibration option from the master transmitter keypad, type 1 vibration = 1xxx# 2 vibration = 2xxx# 3 vibration = 3xxx# (where x represents the pager id ; in instances where the pager id number is less than 3digits the leading x is replaced with a zero (0)) Example: Send 2 vibe alert to pager id 1 = 2001# Send 3 vibe alert to pager id 2 = 3002# Send 2 vibe alert to pager id 12 = 2012# Send 3 vibe alert to pager id 224 = 3224# 3.
RapidCall Pager Promoback Installation/Removal 1. While depressing the promoback clip located on the lower portion of the promoback, slide the RapidCall pager belt clip between the two lips of the promoback until the clip stops at the top of the pager belt-clip. To insert the advertising material, slide out the promoback cover; insert the advertising material (4-1/4" x 1-7/8") in top of promoback and return the cover. 2.
Using the RapidCall Numeric Pagers The RapidCall Numeric pager option is primarily used to provide specific numeric information or codes to individual recipients or groups of individuals. The RapidCall Numeric pager operates in a virtually identical manner to the RapidCall Vibration pager described in the preceding section, with the addition of a top-mount LCD display panel. As such, only specific variations to the numeric pager are highlighted in the balance of this section.
Receiving and Reading Messages When a page is received, the pager alerts for 4-seconds. Press and release the button to stop the alert. Press and release the button again to display the message. Messages containing more than 12 digits continue on a second screen, which is indicated by a continuation arrow (Æ) in the lower right corner of the display. The second screen displays automatically after 4-seconds or by pressing the button if there is rollover data.
Using the Glowster Pagers Battery Installation The Glowster and Patient Pager products are powered by a user-replaceable rechargeable Nickel-Metal Hydride (NiMH) battery pack. To replace the battery pack, remove the battery door screw and battery door located on the rear of the pager (Fig. 6). Remove the existing battery pack and place a new pack into the battery compartment. (For your convenience, JTECH offers a replacement battery pack; order with part number 232020.
During normal operations, if the Glowster charging indicator lights continue to flash the single-flash heartbeat indication while on the charging rack, it is likely that the charging rack is not getting enough power from the power adapter. Ensure that the JTECH power adapter is properly connected to the charging rack.
Receiving Pages To page a Glowster pager, type the pager number followed by the # key on the master transmitter keypad. The pager will respond with the default alert that has been programmed into the master transmitter. The factory default is Alert 3. Ex. If “Default # Vibes ?” on the transmitter has been set to “3” the pager will respond with three (3) 15 second alert cycles for a total 45 second page alert.
Glowster Promoback Installation/Removal Field installation of Glowster promoback option (Fig. 8): 1. 2. 3. 4. Remove promoback screw. Place the promoback over the alignment boss (upper left of the pager.) Rotate the promoback clockwise until it snaps into place. Reinstall promoback screw. Fig. 8 – Installing Glowster Promoback Option Glowster Charger Rack The Charger Rack is a multi-functional base unit on which the Glowster pagers are stacked and stored for convenient usage (Fig. 9), as well as charging.
Glowster Special Functions Out-of-Range Alert The Out-of-Range (OOR) alert will notify the guest, patient or customer that he/she has traveled beyond the range of the transmitter and will not be able to receive notification when service is available. The OOR tone alert will repeat every three (3) seconds for five (5) minutes while the Glowster remains Out-ofRange. Glowster Voice pagers for restaurants will supplement the OOR tone alert with a periodic OOR alert voice prompt (see Voice Prompts below).
Glowster Response Table Alert Reference Transmitter Keypad Entry Pager Response Alert #1 0 PgrNumb # 1 1.5 sec Vibe + Voice Alert #1(if enabled) + 13.5 sec. Flash; Total 15 sec. Alert #2 0 PgrNumb # 2 2 x Alert #1; Total 30 sec. Alert #3 (default) PgrNumb # 3 x Alert #1; Total 45 sec. Alert #4 0 PgrNumb # 4 4 x Alert #1; Total 1 minute Alert #5 0 PgrNumb # 5 60 x Alert #1; Total 15 minutes Tone Alerts std.
Using the CommPass Pager General Description The CommPass pagers include a standard promotional area that can be easily customized by the user for branding or promotional advertising to cater to guests, patients, families and shoppers. Each CommPass pager ships with its’ standard promotional (promo) insert that is color/texture coordinated and specific to the distinct market where it will be used. Fig. 11 – CommPass Pagers “Promo” Lens The promo lens (Fig.
Pager Operation Prior to the initial use of the system, place all CommPass pagers in the CommPass Charger (Fig. 13a) for a minimum of 12 hours to fully charge the rechargeable battery pack. This action will also initialize the pagers, which are shipped in “sleep mode.” When not in use, CommPass pagers should always be stored in the charger. When placed in the charger, CommPass pagers will not respond to transmissions from the master transmitter. Fig. 13a – CommPass Charger Fig.
Wall Mounting the CommPass Charger Mounting holes are available on the rear of the charger unit to facilitate wall mounting, if desired. The mounting holes are positioned 3” apart down the vertical axis of the unit. To wall mount the charger, determine the desired placement area ensuring at least 12” of vertical clearance, and 7” horizontally. Make sure that an AC outlet is within 10’ of the base of the unit for power requirements. Beginning at the lowest centered point desired for use, measure up 6.
Sending Pages To page a CommPass pager, type the pager number followed by the “#” key on the master transmitter keypad. The pager will respond with the default alert that has been programmed into the master transmitter. The factory default is Alert 3. Individual alerts different from the factory default may be sent by entering a “0” before the pager number, followed by the pager number and the “#” key. Next enter the alert number (1-5) when prompted followed by the “#” key. Ex.
CommPass with Tone In most instances, Vibration and Flash alerts are the norm. However, in certain environments, a tone alert is also desired and as such, the GuestPass, MediPass and ShopperPass pagers can be ordered with a Tone capability. When paged, CommPass with Tone provides a short series of tone signals prior to the standard vibration and flash alerts.
Once the battery pack is installed, replace the promo insert and the lens cover. After installing the replacement battery pack, the charge indicator should be visible. Charge the pager for at least 2 hours. If the promo key was removed from the bungee cord hanging on the charger, return it to that clasp so that it will be available the next time that it is required. NOTE: As a consumable item, the standard warranty on the rechargeable NiMH battery pack is 90-days.
CommPass Pager Response Table Alert Reference CommPass Pager Response Alert #1* 1.5 sec Vibe + Voice “Table Ready” Alert (GuestPass only, if enabled) + 13.5 sec. Flash; Total 15 sec. Alert #2* 2 x Alert #1; Total 30 sec. Alert #3* (default) 3 x Alert #1; Total 45 sec. Alert #4* 4 x Alert #1; Total 1 minute Alert #5* (“long page”) 60 x Alert #1; Total 15 minutes * Tone Alerts Alerts 1-5 above preceded by three 2x pulse tones Range Test 0.5 sec. Vibe + 1 sec.
Paging from the Desktop Transmitter To send a page to a vibe/tone, Glowster or CommPass pager Enter the pager number (up to four digits) followed by the # key. A display including the pager number and ‘Snt’ will appear in the display indicating the page has been sent. The red ‘TX’ light above the keypad illuminates, indicating the Desktop Transmitter is transmitting the page. To send a page to a single numeric pager Enter the pager number (up to 4 digits) followed by the * key.
Paging using the Telephone Interconnect Paging a Single Pager using the Telephone Interconnect 1. Pick up the receiver, listen for the dial tone, and dial the system extension that has been assigned to the Paging System. A beep indicates the system is ready for you to enter the pager number. 2. Within 20 seconds, press the number of the pager (up to four digits) you wish to page, using the telephone keypad. 3.
Appendix A – Transmitter Function Menu Function Menu Descriptions The following table lists the special functions available from the transmitter keypad with the Desktop Transmitters. (Many functions are accessible from the telephone interconnect although some are not.) From the transmitter keypad, press the * key to scroll down through the features menu. Follow the instructions shown below to activate a special feature.
Function Description Remove Pager from Dynamic Group Scroll Down * Scroll Up 0 Enter Function # Removes a pager from a dynamic group. When asked ‘Which Group?’ enter a one or two digit dynamic group number and press #. When asked ‘Which Pgr?’ enter the one to four digit pager number to be removed from the specified Dynamic Group and press #. The confirmation message will be displayed “pager # out of group #”. Displays the members of a specific Dynamic Group.
Function Description Send All Call Scroll Down * Sends a page to all RapidCall vibe/tone, Glowster and CommPass pagers. Press the # key to send the command. ‘Sending All Call’ appears in the display, indicating the command has been sent. Alternately, this command can be sent by entering “9998#” at the enter pager screen. This feature allows you to conduct a range test. A range test is provided to verify the coverage area. Press # to turn on range test mode.
In the preceding chart, the features ask questions and use detailed messages. The messages and their meanings are explained below: Prompt Meaning Enter Pager # Enter Grp # __ Unit Stats Password Turn Off Pagers? Old Pager # New Pager # Enter Digit 1= POC Vib 2= Glwstr 3= Numeric 4= Alpha Replace Pager This message is the ‘Home Position’ of the Desktop Unit. All other modes start here and are called to the screen by pressing *’s to scroll down through the menu entries.
Prompt Meaning Display Pager? Display the entries in the replace pager table. A # key will move forward in the table and display the next entry, while pressing the 0 key will back up the display to the previous entry in the replace table. Use * to terminate this mode at any point in the display. A pager may be added to an existing group or a new group may be started.
Appendix B – Technical Information Vibration/Tone and Vibration/Flash Pagers (POC Types) Vibration/Tone pagers are not capable of displaying any information; they can simply vibrate, emit a tone, or flash. In some cases, vibe/flash pagers also offer pre-recorded voice alerts. Numeric Pager (NUM type) Numeric pagers are capable of displaying 1 to 16 numeric digits. It will not display an alphabetic message.
Appendix C – Transmitter Power Adjustment The UHF Desktop Transmitter offers a full 2 watts of power output to deliver considerable range and is shipped from the factory at the full power setting as a default. The transmitter also offers an internal adjustable power setting controller to best exploit these range capabilities (Fig. 11.
Appendix D – Telephone Interconnect Specifications Telephone Interfacing Phone Line Interconnect – The PeopleAlert 2601 with Telephone will accept input from end-to-end (line level) telephone circuits. Selector or trunk level input is not possible. The phones and phone system must be capable of DTMF and provide a Bell standard ringing voltage.
• The telephone system then detects current flowing from its battery. The current flow energizes relays in the telephone system, which connects bidirectional audio lines through Tip and Ring to the PeopleAlert with Telephone. • Once connected, the PeopleAlert 2601 with Telephone prompts the caller to enter a pager number with a tone. The caller must enter this number via a true DTMF tone (touch tone) telephone.
Appendix E – Detailed Technical Specifications GuestAlert/PeopleAlert Base Station Desktop Transmitter Item Specification Operating Voltage 13.8 volts 1.7 amp external power supply Power Output .
Service If you need service, dial toll-free 800.321.6221 or 561.997.0772 and select option 6 for JTECH Customer Care. If your problem cannot be solved over the phone by one of our service technicians, we will issue you a return materials authorization (RMA) number for you to send the product in for service. Once your product has been received by JTECH, it will be repaired and returned to you with in the current posted lead-time. This is the standard Repair/Return program and covers all pager products.
General Terms and Conditions This offer is subject to the terms and conditions listed below which are binding upon the seller and the buyer under this offer and are hereby incorporated by reference in any subsequent agreement for purchase duly executed between JTECH Communications Inc. Inc. (Seller) and its buyer of goods proposed for sale herein: 1. Price. All prices are F.O.B. point of origin, unless otherwise agreed to in writing by the buyer and seller.
9. Disclaimer of Consequential Damages. In no event shall JTECH be liable for incidental or consequential damages arising out of or in connection with the purchase by Buyer of goods from JTECH including, without limitation, such damages which may be caused by a breach of any obligation or warranty imposed on JTECH under such purchase.
whenever, for any reason, there is doubt in JTECH's sole judgment, as to buyer's willingness or ability to pay for the goods ordered on Buyer's solvency and JTECH shall not, in such event, be liable for breach or nonperformance of this Agreement in whole or in part. 18. Packaging. Packaging will be standard commercial package and acceptable to commercial carriers.
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