Vuze ® Table Location System Installation Manual HME Wireless, Inc.
Table of Contents CONCEPT ....................................................................................................................................... 3 COMPONENTS ............................................................................................................................... 3 GuestTag ................................................................................................................................ 3 ReferenceTag ......................................................
Vuze ® Table Location System CONCEPT The Vuze Table Location System provides users the ability to quickly identify where a party is located in a restaurant in order to deliver food in a timely and efficient manner. By using Vuze by HME Wireless ("HMEW") users will have the ability to craft their system to fit their needs and budget. Unlike other systems, HMEW’s active RFID technology allows users to create Delivery Zones or, by adding additional tags, have a tag per Table.
ReferenceTag • A three part, weather resistant tag that will be secured to a location or object in the restaurant. • Runs on two "A" cell Lithium Ion batteries (contact HME Wireless for replacements, part# ALITH). Expect 12-24 months battery life, depending on delivery volume. • Reference Tags identify specific points in the restaurant that will be displayed on screen as locations.
DEPLOYMENT The Vuze Table Location system utilizes a technology called Active RFID. Active RFID allows the tags to be in constant communication with each other and aids in ensuring that the system is as real-time as possible. To ensure the best experience when using Vuze, it is important to understand one core ideal throughout. A GuestTag MUST hear the same ReferenceTag two times in a row (2x) for it to register an update on the display.
Hardware Setup • Unpack and identify all GuestTags and GuestTag chargers. Place in designated locations near or around register or primary distribution area. • Ensure adequate power is available for the chargers. HMEW recommends that all components be plugged into surge protection devices. • Plug power supplies into chargers and place GuestTags on chargers.
READER • The Reader requires a direct connection to the Vuze PC's Ethernet or network connector. • Ensure proper power is available for both the Reader and the PC. o HMEW recommends all components be plugged into surge protection devices. • Install Reader in a location that is between 6 - 10 feet off the ground with the antenna pointing up. Be sure to avoid stainless steel or other metallic surfaces.
TESTING The Vuze software is designed to allow a user to quickly identify the location of a GuestTag (customer) based on information received by the tags. As mentioned previously, the Vuze system is Active RFID and constantly calling; as a result, there will be moments when the system will display a location that is adjacent to the intended location. This is an expected consequence of the constant communication going on with the system.
taking the tag off of the charger too late will cause the system to not hear the Activate command and impact the records on screen. To ensure the GuestTags are hearing the Activate and Deactivate tags perform the following test: • Remove a GuestTag from the charger. When the tag is removed and coming out of Sleep Mode you will see the red LED on the tag flash twice, this indicates that the tag is awake and active.
o This second test will ensure that objects below table top level like walls, booth seats or adjacent high top tables do not adversely affect the previous test. If a ReferenceTag does o Adjust ReferenceTag placement by hand until the desired results are achieved. not respond, check the batteries by unscrewing the top "bubble" piece of the tag and resetting the batteries.
SYSTEM USE As GuestTags are distributed to customers and they are seated, you start to the see the Vuze display updating. Each record carries four (4) potential pieces of information about that customer. • GuestTag - the number distributed to the customer and to be found when delivering food. • Location - the name assigned to the Delivery Zone or Table when the GuestTag is located. • Timers - time since the last Location has been registered and/or total transaction time (user adjustable).
Appendix A Vuze Management Software The Vuze Management software tells your system what tags that it is listening for. If you purchased a PC from HMEW all of the following has already been completed prior to shipment. 1. Open the Vuze Management Application on your Windows Menu. 2. Use the following steps to configure the system. 3. First item to configure is the Reader. 4. Choose Reader from the buttons on the top. 5. Enter the Reader ID (this is the number on the Reader front label) 6.
11. Click Browse and locate the file called Tag_Import.csv from the USB drive. 12. Click Open, you should see the file’s path and name in the File Name window. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
13. When you have verified that is correct, click Import. You should see a box popup confirming what has been successfully imported. 14. Close the Vuze Management application. 15. CONGRATULATIONS!! The system is ready to use. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
Appendix B COMPLIANCE Radio Frequency Compliance Statement The user(s) of this product is cautioned to only use accessories and peripherals approved, in advance, by HME Wireless, Inc. The use of accessories and peripherals, other than those approved by HME Wireless, Inc., or unauthorized changes to approved products, may void the compliance of these products and may result in the loss of the user(s) authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme la norme d’Industrie Canada exempts de license RSS (s).
Appendix C Vuze Installation Files The following are images of each installation page for reference. Click NEXT. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
Click that you have accepted the terms and click NEXT. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
Ensure all three items are checked and path is correct, click NEXT. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
Type (local)\SQLEXPRESS STEP 1: Type SQL Name STEP 2: Click Validate and Set Configuration STEP 3: Click NEXT Click on VALIDATE AND SET CONFIGURATION, wait for confirmation to appear. When it says Connectivity check success, click NEXT. Once you have confirmed everything, click NEXT to start the installation. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
Click FINISH, installation is complete. © Copyright 2014, HME Wireless, Inc. www.hmewireless.
